Pindrop Debuts Phoneprinting Technology with Lloyds Banking Group

Pindrop Debuts Phoneprinting Technology with Lloyds Banking Group

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Lloyds Banking Group will be the first European institution to use “phone printing” technology to help fight fraud. The technology comes courtesy of Pindrop Security, which has developed a solution that creates an “audio fingerprint” that makes it easier to spot the kind of unusual behavior that can be the first clue that fraudulent activity is taking place.

“Our Phoneprinting technology is highly resilient and very quickly identifies and analyses a call’s audio to indicate if a caller is suspicious,” says Matt Peachey, Pindrop’s VP and GM International. “This shines a spotlight on fraudulent activity before it becomes an issue—both for the organization and the customer—and also helps ensure a positive customer experience.”

pindrop_stage_ff2012

CEO, CTO, and founder Vijay Balasubramaniyan demonstrated Pindrop’s Fraud Detection System at FinovateFall 2012.

The technology uses 147 unique call features such as location, number history, and call type to defend against many common fraud tactics such as ID spoofing, voice distortion, and social engineering. Lloyds Banking Group will deploy the technology across its Lloyds Bank, Halifax, and Bank of Scotland brands in early 2017. “Protecting our customers, their money and their information is our priority. Investing in ground-breaking technology is just one of the many ways we are able to remain a step ahead of potential fraudsters,” Lloyds Banking Group MD Martin Dodd explained. “Our partnership with Pindrop will enable us to further strengthen our multilayered defenses and allow us to continue to lead the industry in this important area.”

Writing about Lloyds Banking Group for Banking Technology, Antony Peyton noted that the firm has been on a fintech innovation streak of late. At its Bank of Scotland subsidiary, the firm this week unveiled “selfie technology” to enable customers to open current accounts online using their smartphones. CNBC reported that when Lloyds initially trialed Pindrop’s technology, the solution accurately identified fraudulent calls 85% of the time. The success rate has since reached 95%.

Founded in 2011 and headquartered in Atlanta, Georgia, Pindrop Security demonstrated its Fraud Detection System at FinovateFall 2012. The company has raised more than $122 million in funding, most recently picking up $75 million in a Series C investment in January. Vijay Balasubramaniyan is CEO, CTO, and founder.

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  • Pindrop Debuts Phoneprinting Technology with Lloyds Banking Group

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Pindrop Raises $75 Million for Phone-printing Authentication

Pindrop Raises $75 Million for Phone-printing Authentication

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Voice-fraud prevention and authentication startup Pindrop closed a $75 million funding round. This installment brings the company’s total funding to $122 million since its founding in 2011.

Google Capital, a new investor to the Georgia-based company, led the Series C round. Additional contributors include GV, another new backer, and existing financiers Andreessen Horowitz, IVP, Citi Ventures and Felicis Ventures.

Pindrop works with three of the top-four largest U.S. banks to authenticate their calls using phone-printing technology that analyzes and assigns risk to the caller. The technology helps a bank’s call center answer key questions:

  • Where does the call originate?
  • Is it a trusted number?
  • Does the caller’s voice sound as it should?
  • What device is the caller using?
  • Should the person’s attempt be blocked?

Pindrop will use the new funds to fuel international expansion. The company already has a small office in the United Kingdom, an area in which, according to Fortune, phone-fraud rates are fourfold higher than those in the United States. Pindrop is also in the midst of expanding to Latin America and plans to extend operations into Asia Pacific later this year.

PindropCEOIn a release today, the company notes highlights from 2105:

  • Saved tens of millions of dollars for enterprise customers
  • Tripled revenue in the last year
  • Doubled its customer base in the last year, including adding two of the top-three U.S. banks
  • Protected 360+ million calls

Pindrop CEO Vijay Balasubramaniyan (pictured) debuted the company’s Fraud Detection System at FinovateFall 2012.

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