Digital Identity’s New Frontier

Digital Identity’s New Frontier

After the world went digital last year, the digital identity crisis began taking on new life. Most fintech players are involved in digital identity in some way, and Experian is no exception.

We recently spoke with Eric Haller, Experian’s Executive Vice President and General Manager of Identity, Fraud & DataLabs, to get an idea of how digital identity is changing.

In the interview below, Haller offers his expert opinion and shares how enabling technologies such as AI and the blockchain are impacting how firms think about digital identity.

Digital identity has been on the radar of financial services firms since the dawn of online services. How has this past year of digital acceleration changed how firms approach digital identity?

Eric Haller: The pandemic has shifted segments of the population to the web that weren’t as engaged online as they were prior to the pandemic. For this segment, shopping “face to face” felt safer in many ways. But with a biological threat surfacing, the risks of shopping in the physical world traded places for online risks. All of a sudden, online services seemed much safer.

This plays out in our research where we saw a 20% increase in online shopping this past year with 43% of consumers believing they will even increase their online activity over the next year. And with this shift, 55% of consumers say security is their top priority in a digital experience.

Tell us about the role that AI plays in enhancing digital identity verification for banks.

Haller: To validate someone’s digital identity, literally hundreds of data elements are evaluated to assess whether an individual is a bot, an imposter or the person they claim to be. And all this data is collected, analyzed, and acted on in milliseconds. AI allows for these complicated links and behaviors to be tied together in a variety of ways quickly, efficiently, and accurately to assign the correct conclusion to each customer.

If everything goes well for a legitimate customer, the experience is smooth sailing and both the consumer and merchant conduct “fraud free” business. Most often, there is no fraud. It only happens a very small percentage of the time. But it’s important that if it is a bot or an imposter, that the models in place are precise.

The blockchain seems like a valuable enabling technology when it comes to proving identity. Is this an idea you’ve seen gain popularity? Or is it more of just a fad?

Haller: The portability of a trusted identity in a digital ecosystem integrated with a blockchain could serve a lot of value for consumers and businesses. But it requires quite a bit of effort to get both those that want to share their identity and those willing to invest in accepting it participating in it.

If there were a lot of businesses that would accept a particular blockchain based ID, consumers would put in the effort to have on and use it. If there were a lot of consumers with it, businesses would put in the effort to invest and accept it.

Which side grows with scale first? There are many chasing this ideal. I wouldn’t characterize it as a fad — just very ambitious and challenging to achieve.


Photo by Pablò on Unsplash

How Micronotes is Empowering Consumers through Refinance

How Micronotes is Empowering Consumers through Refinance

AI marketing expert Micronotes recently launched a refinancing tool that will help consumers reorganize their debt, while enabling banks to lower their borrowing costs and boost customer retention.

The new tool builds on Micronotes’ ReFi solution it launched last June. The credit marketing automation suite enables banks to leverage AI to help their clients automatically identify refinancing opportunities for a range of consumer debt, including auto loans, personal loans, student loans, credit card debt, and mortgages.

With today’s advancement of ReFi, Micronotes is teaming up with Experian to leverage the firm’s database of consumer credit profiles. Experian will compare the bank’s current lending criteria to the consumer’s credit profile, and then synthetically refinance the customer’s existing debt held elsewhere while identifying other refinancing opportunities.

“We’re thrilled to partner with Experian to leverage artificial intelligence and data to help consumers lower their borrowing costs,” said Devon Kinkead, founder and CEO of Micronotes. “With an estimated $2 trillion in mispriced debt, during an era of persistently low interest rates, we help digital banking customers see where they’re overpaying interest that can be refinanced with a lender they know and trust — their primary financial institution.”

Micronotes’ personalization expertise comes in via the customer communication piece. The company will send the customer a message in the digital banking channel that informs them of the potential savings. Using Micronotes’ technology, the customer can respond to the message using preset, customizable quick-response buttons that range from “remind me later” to “chat with a banker.”

This quick-response messaging system is Micronotes’ bread and butter. The company was founded in 2008 to help financial institutions start conversations with their customers in a non-invasive way. At the company’s most recent Finovate appearance, FinovateSpring 2013, Micronotes showed off its cross-sell feature that uses predictive analytics to bring the branch sales process into the digital channel.

Headquartered in Boston, Massachusetts, Micronotes has raised $12.2 million.


Photo by Robert Bye on Unsplash

Virgin Money Goes Live on Experian’s Pre-Qualification Platform

Virgin Money Goes Live on Experian’s Pre-Qualification Platform

Virgin Money announced today it has become the latest brand to join Experian’s pre-qualification platform.

The deal means that Virgin Money will now appear on Experian’s panel of lenders that are aggregated on lending websites and advisor platforms to help prospective borrowers check their eligibility and make informed decisions on their home purchase.

“Going through a lengthy mortgage application just to be turned down can be frustrating for everyone involved, not least the buyer who has found their dream home,” said Lisa Fretwell, Managing Director of Data Services, at Experian UK&I. “By checking eligibility at the beginning of the journey, potential customers can see which mortgages they are likely to be accepted for based on their financial circumstances, while at the same time avoiding damage to their credit score.”

Ultimately, Experian’s solution offers an automated decision based on credit history. If the system accepts the borrower, they will see details of the maximum amount they can borrow.

Borrowers can find Virgin Money’s mortgage products on pre-qualification platforms including Mortgage Gym, New Homes Group, Mojo Mortgages, Property Pal Mortgages and Iress Xplan Mortgage.

Experian offers a range of tools to help lenders make more informed decisions more efficiently in a way that safely leverages consumer data. Among these tools is Experian Lift, which the company launched last year. Experian Lift is a suite of credit score products that combines traditional credit, alternative credit, and trended data to provide a holistic picture of consumer creditworthiness.

Tools like these are especially useful in today’s economic environment, when uncertainty persists throughout many areas of consumers’ lives.


Photo by Aquiles Carattino on Unsplash

New Experian Credit Solution Brings Enhanced Predictive Performance

New Experian Credit Solution Brings Enhanced Predictive Performance

Just under a year after launching its Experian Boost credit solution, the global information services company is back with another resource – this time to increase the predictive power of its creditworthiness assessment technology. Experian Lift, announced last week and available to lenders early next year, combines traditional and alternative credit data with trended data assets to build a more complete picture of the consumer’s ability to repay their debts.

Experian Lift was developed in partnership with Experian’s advanced analytic research and development group, Experian DataLabs. The suite of credit score products uses advanced analytics to provide insights into consumer behavior over the most recent 24-month period. The technology leverages alternative data – such as alternative financing information, rental data, and public record information – to provide lenders with a FCRA-regulated analysis of a customer’s creditworthiness. The company noted that Experian Lift improves predictive performance by 23% compared to other scores used to provide underwriting to what it called “credit invisibles.”

Experian Consumer Information Services EVP and Chief Product Officer Greg Wright put Experian Lift in the context of the company’s overall efforts to help creditworthy consumers get the financing they need. “Through Experian Boost, we’re empowering consumers to play an active role in building their credit histories. And, with Experian Lift, we’re empowering lenders to identify consumers who may otherwise be excluded from the traditional credit ecosystem.”

Experian Boost helps consumers increase their FICO scores by allowing Experian to include their positive telecom and utility payment history in its credit analysis. The company said the tool is especially helpful for consumers with thin credit files and credit scores between 580 and 670.

“We are committed to financial inclusion, and Experian Boost is the latest example of our efforts to increase consumer awareness of credit’s impact and value while giving them greater control,” Experian Global CEO Brian Cassin said when the solution was unveiled last December.

Experian demonstrated its cloud-based credit decisioning technology at FinovateFall 2018. The company, founded in 1996 and maintaining headquarters in Dublin, Ireland; Costa Mesa, California; and Nottingham, England, has been active on the international front of late in particular. Experian acquired leading Peruvian credit bureau Sentinel Peru, provided Open Banking solutions to U.K. fintech solution provider incuto, and announced a strategic investment in Indian smart data platform Vserv – all this month.

Experian has a workforce of more than 17,000 across 44 countries and reported fiscal 2019 revenues of $4.9 billion. A member of the FTSE Top 35, Experian is considered one of the top three credit reporting entities along with TransUnion and Equifax.

Finovate Alumni News

On Finovate.com

  • New Experian Credit Solution Brings Enhanced Predictive Performance
  • Finovate Global: Visa’s Minority Stake in Interswitch Creates Africa’s Latest Fintech Unicorn

Around the web

  • Avaloq completes acquisition of Derivative Partners.
  • TransferWise to offer $150,000 in prize money to Singaporean bank customers to help them defray the cost of hidden fees charged by their banks.
  • DefenseStorm completes (SOC)2 Type II Audit examination for its security data platform.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Revolut makes use of Open Banking with new Quickbooks integration.
  • Check out a sneak peek of Flybits‘ upcoming demo at FinovateMiddleEast.
  • SparkPost to Acquire eDataSource for Undisclosed Amount.

Around the web

  • Ondot Systems launches new Card App to deliver an “Apple Card-like experience” for end clients.
  • Temenos leverages Kony acquisition to launch Temenos Infinity for ominchannel digital banking.
  • Walmart expands relationship with Green Dot for seven more years. 
  • Experian launches a new Open Data solution: Experian Commercial Acumen.
  • Mambu’s composable banking solution to help new SME bank Recognise enhance the customer experience.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Revolut and Xero Partner on Expense Management Tool.

Around the web

  • Transferwise goes live with new debit cad for customers in Australia and New Zealand.
  • Finastra inks cloud banking deal with U.K. neo bank Gravity.
  • Argentina’s largest national private bank Banco Galicia integrates PFM technology from Strands.
  • Overbond to open three AI analytics labs in Montreal, Quebec, Canada to support R&D in bond pricing.
  • Vymo hires Rajesh Sabhlok as its new Chief Customer Officer, with an emphasis on Japan and APAC.
  • BlueRush announces strategic partnership with InfoSlips.
  • Artivest names Martin Bealieu, formerly executive chairman, as new CEO.
  • Lendio’s marketplace lending franchise program tops $50 million in loans facilitated via its platform.
  • Ignite Sales unveils the latest version of its customer engagement platform, Ignite Neuro 2.0.
  • Salt Edge increases the total number of connected banks in the E.U. to more than 300.
  • Experian unveils new configurations of its Ascend Analytical Sandbox.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Brazil’s NuBank Scores $400M; Poland Launches $737M Co-Investment Project

As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global: Fintech News from Around the World is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Asia-Pacific

  • CompareAsiaGroup picks up $20 million in Series B1 funding in round led by Experian.
  • Standard Chartered Bank’s eXcelerator innovation lab goes live in Shanghai.
  • Finish fintech PearlPay announces partnership with the Philippines’ Rural Bank.

Sub-Saharan Africa

  • Ghana’s Vice President Dr. Mahamudu Bawumia declares his country to be “the undisputed leader in Africa” in terms of innovation in payment services.
  • Oromia International Bank of Ethiopia goes live with core banking software from ICS Financial Systems.
  • Fintech Futures examines the challenger bank scene in South Africa.

Central and Eastern Europe

  • Piotr Jan Pietrzak of ING Bank Slaski looks at the fintech scene in Poland.
  • Romania open banking solution provider Finqware raises €180,000 in seed funding.
  • Poland introduces $737 million co-investment plan to attract private equity firms.

Middle East and Northern Africa

  • Bahrain-based cryptocurrency exchange Rain earns its license from the nation’s central bank, and announces a fundraising of $2.5 million.
  • Egypt’s MoneyFellows raises more than $1 million in pre Series A funding.
  • African payment gateway Innovate 1 Pay opens office in Dubai.

Central and Southern Asia

  • Indian SME lender Indifi raises $21 million in Series C funding.
  • Mashreq Global Services, a subsidiary of Mashreq Bank, teams up with Indian fintechs.
  • India’s biggest mobile payments company Paytm now boasts 10 million customers in Japan.

Latin America and the Caribbean

  • Brazil’s Nubank raises $400 million in funding in round led by TCV.
  • Argentina’s largest national private bank Banco Galicia integrates PFM technology from Strands.
  • Stripe opens office in Mexico City.

Top image designed by Freepik

Finovate Alumni News

On Finovate.com

  • Dynamic Hedging Specialist Kantox Teams Up with Silicon Valley Bank.
  • What’s Trending Across Fintech Verticals.

Around the web

  • Arkose Labs announces updates to the dynamic risk engine and adaptive step-up of its anti-fraud platform.
  • Experian leads $20 million funding for Hong Kong-based CompareAsiaGroup.
  • EZBOB earns Best Fintech Partnership honors at The Banker’s Tech Project Awards 2019 for its Smart Onboarding Engine.
  • AI Foundry one of 15 companies selected to present in VentureBeat’s AI Showcase Tech Showcase.
  • Noble Credit Union selects Digital Onboarding to engage new members.
  • Signifyd launches Signifyd Seamless SCA to help businesses meet PSD2 requirements.
  • InComm partners with LA Metro to expand locations where customers can purchase and reload TAP cards.
  • Jack Henry & Associates named one of the best places to work in Alabama by Business Alabama.
  • Bpm’online CEO and Managing Partner Katherine Kostereva recognized in The Software Report’s Top 50 SaaS CEOs of 2019 feature.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Switzerland’s CREALOGIX Gets SaaSy.
  • King Klarna: New Investment Boosts Valuation to $5.5 Billion.
  • LendingClub Unveils Select Plus for Sophisticated Investors.

Around the web

  • Israel’s third largest bank Mizrahi-Tefahot to deploy core banking technology from Temenos.
  • Experian reports surging interest in Open Banking, with the number of API requests made in the U.K. growing by more than 2x since February.
  • Russia’s Tinkoff Bank to sell the speech recognition technology behind its Oleg chatbot to corporate customers.
  • LeapXpert earns spot in 2019 FinTech Innovation Lab Asia-Pacific.
  • Mortgage Cadence enhances data verification, fraud prevention and compliance with integration of DataVerify to its Enterprise Lending Center.
  • AT&T launches new bug bounty program in partnership with HackerOne.
  • Jumio takes gold in the Security Software category of the 2019 IT World Awards.
  • Lendio tops $1.5 billion in small business loans financed.
  • Ondot introduces Transaction Intelligence to make it easier for consumers to recognize purchases.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

PayPal in Argentina; Temenos Backs African Challenger Bank

Finovate Global is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Latin America and the Caribbean

  • PayPal invests $750 million in Argentina-based e-commerce company MercadoLibre.
  • First Data to acquire Brazilian electronic funds transfer (EFT) solution provider Software Express.
  • NCR, Bluefin, and Powertranz team up to support POS card processing for Caribbean quick serve restaurants.
  • BlueRush deploys its Individeo platform with a large Colombian bank courtesy of a partnership with Bee Concept.
  • The Wall Street Journal looks at how global FIs are gaining interest in the Latin American alternative lending market.

Asia-Pacific

  • Experian launches Singapore-based incubator, Experian X Labs.
  • South Korean crypto company Kakao raises $90 million via private coin offering.
  • Thai Stock Exchange to launch a digital asset exchange next year.

Sub-Saharan Africa

  • Front office and core banking technology from Temenos to drive digital revamp for African challenger bank, Vista Bank.
  • Financial Software and Systems takes 46% stake in South Africa’s Ecentric Payment Systems.
  • South Africa’s second largest retail bank, Capitec, extends its partnership with ACI Worldwide.
  • ThreatMetrix teams up with Blue Turtle Technologies to help market its fraud prevention solution to customers in Africa.

Central and Eastern Europe

  • Tinkoff Bank reports 2018 highlights including launch of new mortgage app, a joint P2P money transfer offering with Sberbank, and more than 2.7 million new active credit customers.
  • iSignthis Inks Banking and Payments Deal with Ibanera.
  • Bulgaria-based Software Group scores €18 million loan from Europe Investment Bank.
  • EU Startups features lending platform Inlock its look at 10 Hungarian startups to look out for in 2019.
  • Bulgaria’s Municipal Bank to deploy new core and payments solutions from Oracle.

Middle East and Northern Africa

  • Dubai International Financial Center (DIFC) launches $10 million fund for fintech startups in the MENA region.
  • Commercial Bank of Qatar joins R3.
  • Credit scoring solution provider Creditinfo opens regional hub in Muscat following new strategic partnership with the Central Bank of Oman.

Central and South Asia

  • ArthaYantra wins Fintech of the Year (India) at The Asset Triple A Digital Awards.
  • Africa’s Naspers plans to spend $1 billion on investments in Indian fintechs.
  • Standard Chartered’s SC Ventures division to launch digital platform for Indian SMEs.

Top image designed by Freepik

Finovate Alumni News

On Finovate.com

  • PayActiv and Visa Help Workers Access Earned Wages Earlier.
  • Temenos Drives Digital Transformation for Africa’s Vista Bank.
  • iSignthis Inks Banking and Payments Deal with Ibanera.

Around the web

  • BioCatch adds touchscreen pressure as a new behavioral biometric value.
  • NCR, Bluefin, and Powertranz team up to support POS card processing for Caribbean quick serve restaurants.
  • Experian launches Singapore-based incubator, Experian X Labs.
  • ETFLogic unveils ETFLogic Pages, a new platform for analyzing exchange-traded funds.
  • Minna Technologies and Exate earn spots in the fourth edition of ING’s FinTech Village.
  • BlueRush deploys its Individeo platform with a large Colombian bank courtesy of a partnership with Bee Concept.
  • Inspire Federal Credit Union goes live with NYMBUS.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.