Finovate Webinar: Great Digital Experiences Can’t Be Bought – They Must Be Built

Finovate Webinar: Great Digital Experiences Can’t Be Bought – They Must Be Built

Great digital experiences can showcase the unique differentiation in your banking products and services. But such great digital experiences can’t be bought – they have to be built. And customers need this great digital experience to choose you to do business with.

However organizations often struggle to assemble the needed development and deployment tools to create these great experiences, and to scale them successfully.

While you may not be able to buy a great digital experience, you can buy the platform on which to build one. This platform is known as a Digital Platform-as-a-Service (PaaS), running in the cloud. The Digital PaaS provides everything you need to reduce the innovation time for cloud-based digital applications, resulting in the ability to iterate quickly and continuously improve the experience.

Watch this webinar, in collaboration with WSO2, to explore:

  • Better techniques to speed up innovation and meet client demands
  • How to simplify the complexity of modern innovation platforms
  • The benefits of the cloud or digital applications, and how to implement a PaaS solution into your strategy
  • Q&A with the speakers, addressing your burning questions and thoughts

Featuring Eric Newcomer, CTO at WSO2 and David Penn, Finovate Research Analyst.

Finovate Webinar: AI in Fintech – Driving Innovation, Inclusion, and Impact

Finovate Webinar: AI in Fintech – Driving Innovation, Inclusion, and Impact

Upcoming Webinar: AI in Fintech: Driving innovation, inclusion, and impact
Date: Thursday, April 28, 2022 | Time: 02:00 PM British Summer Time

Artificial intelligence is more than just the latest buzzword – using AI has a meaningful impact on decisions across the entire customer lifecycle. From improving fraud detection and decisioning accuracy to optimizing pricing and managing bias, AI has a key role to play in changing the way financial services products are developed and offered to customers.

Join the upcoming Finovate webinar for a panel discussion covering how AI can:

  • Improve fraud detection and identify pre-delinquency patterns
  • Power financial inclusion with alternative data
  • Enable business growth with faster onboarding and optimized pricing for a personalized, superior customer experience
  • Expand your customer base without increasing your risk

Who is on the panel?

Lorenzo Blesa, Global Head of Risk Strategy &
Tech-Data-ESG Projects and Operations, BBVA

Carol Hamilton, Senior Vice President, Global Solutions, Provenir

David Penn, Research Analyst, Finovate

Register now >>

Finovate Webinar: Enhance Customer Lifetime Value and Optimize Operating Efficiency in Mortgage Processing

Finovate Webinar: Enhance Customer Lifetime Value and Optimize Operating Efficiency in Mortgage Processing

Artificial intelligence and automation have been at the forefront of the financial services industry. This rapid digital acceleration driven by the pandemic has forced lenders to modernize their lending ecosystem to stay relevant in the new normal.

Today you know that the success of your business depends vastly on your ability to use technologies to harness the power of data and provide hyper-personalized products and services to your customers. However, only 40% of lenders believe they have the required digital capabilities to undertake such a transformation.

Watch for this intriguing discussion as top experts from Quantiphi discuss how AI-first digital engineering can re-imagine traditional lending processes to help you enhance customer lifetime value and reduce operating costs in this highly competitive business environment.

Featuring: 

  • Sanjeev Sethi, Head – Banking & Financial Services, Quantiphi
  • Vijay Mannur, Practice Head – Marketing Analytics, Quantiphi
  • Milind Wasaikar, Client Service Executive, Quantiphi
  • Moderated by: Julie Muhn, Senior Analyst, Finovate

Photo by Kindel Media from Pexels

Gloss Without the Undercoat? The Longer-Term Results of Digitizing Without the Right Foundations

Gloss Without the Undercoat? The Longer-Term Results of Digitizing Without the Right Foundations

Title: Gloss without the undercoat? The longer-term results of digitizing without the right foundations
Duration: 1 hour

With staff costs at around 50% of all operational expenditure in some banks, it’s easy to see why reducing the human element from the banking relationship can be attractive. Digital take-up rates received a massive bump during the recent pandemic, which has added weight to the notion that banking employees are not as necessary as they once were.

But can you reduce your resource levels once you’ve pushed customers to the digital channel?

Recent evidence suggests that the drive towards digital without careful attention being paid to the experience the customer receives can lead to unexpected costs.

Catch up on this #FinovateWebinar with Bob Meara, Senior Analyst for Retail and Corporate Banking at Celent, and Andrew Stevens, Global Principal for Financial Services at Quadient, as they analyze new research results, uncover critical gaps in the customer experience, and recommend practical steps to join digital transformation with longer term sustainable cost savings.


Photo by Michael Dziedzic on Unsplash

Reimagining the Commercial Banking Digital Client Experience Using Real-Time Analytics

Reimagining the Commercial Banking Digital Client Experience Using Real-Time Analytics

Watch it now!

Title: How BMO is reimagining the Commercial Banking digital client experience using real-time analytics
Duration: 1 hour

Like most banks, the pandemic caused BMO to accelerate self-serve options for both its retail and commercial digital banking platform. But, self-service is not a one-size-fits all strategy!

Working with Quantum Metric, BMO leveraged real-time data to build an experience for its commercial customers that replicated the ease and usability of its retail platform, but reflected the needs and behaviors of its commercial clients.  

Watch this webinar, featuring Quantum Metric and BMO to hear our experts discuss: 

  • Building a data and analytics strategy that supports an iterative approach to product development
  • Identifying user frustrations, errors, and confusion on commercial sites with real-time data
  • Quantifying the long-term impact of negative user experiences
  • Establishing a customer-centric mindset through Continuous Product Design

Moderated by Finovate’s David Penn, and featuring Sean Ellery, Head, Digital Innovation, North American Treasury & Payment Solutions; Steven Teo, Director, Innovation & Digital Controls, North American Treasury & Payment Solutions; Darko Mitrovic, Director of Account Management, Quantum Metric; and Michael Hanson, Regional Vice President of Banking and Financial Services, Quantum Metric.


Photo by LinkedIn Sales Solutions on Unsplash

Making Your Mark: The New Reality of Digital Identity Solutions for Financial Services

Making Your Mark: The New Reality of Digital Identity Solutions for Financial Services

Upcoming webinar 
Date: Tuesday, August 17, 2021
Time: 1:30pm Singapore Time
Duration: 1 hour

Digital identity is establishing itself as one of the most significant technology trends, and certainly one to make big waves in the financial services and fintech industry in the years to come.

As the world’s shift toward digitization has accelerated, customers expect faster and better access to virtual onboarding for new brands and services, and the financial industry must now deliver. Plus, a new and significant market demographic – Gen Z and younger Millennials – is emerging for financial services providers. Converting these prospects into customers is essential to long-term success because of the substantial lifetime value they offer your business.

This move to digital does not just open up new worlds of opportunity.  Businesses have also noted increases in the volume of digital transactions and interactions, which fraudsters are quick to take advantage of. According to AITE, attacks manifested as first-party application fraud, third-party application fraud, and synthetic identity fraud, so it is becoming critical for FIs to address this trend and develop their approach before it takes a strong hold on revenues and reputations.

An effective digital identify solution can be the answer, but are FIs and banks fully embracing the technology and leveraging it effectively?

Join this Finovate webinar, in collaboration with Ekata , a Mastercard company, as we explore:

  • Using digital identity solution to strengthen your customer experience journeys and win over new “thin file customers”
  • The new digital reality and the importance of digital identity solutions in tackling and mitigating fraud
  • Your “checklist” when adopting a digital identity verification process
  • The role of ML and AI in identity verification
  • The key digital identity trends set to shape the landscape in 2021 and beyond

Featuring Dan Jiao, Director, Asia Pacific at Ekata; and David Penn, Research Analyst at Finovate.

Register now >>

Keep Your Friends Close and Your Data Closer: How Fintech Teams Grow Engagement and Digital Outcomes

Keep Your Friends Close and Your Data Closer: How Fintech Teams Grow Engagement and Digital Outcomes

Upcoming webinar
Title: Keep your friends close and your data closer: How fintech teams grow engagement and digital outcomes
Date: Tuesday, July 27, 2021
Time: 2:00 PM Singapore Time
Duration: 1 hour

We have moved into a new, digital era in finance and banking. For those businesses that have not pivoted and evolved with the times, it will be an uphill struggle to keep customers happy and engaged. For those businesses that embraced new digital strategies, and upgraded their marketing tech stack, now is the time to reap the rewards of increased growth and customer loyalty. And for those businesses that are somewhere in the middle, it’s becoming ever more important to be bold and experimental when testing and engaging your customers with new services and features. Your business’s future depends on it.

Join the latest Finovate webinar, in collaboration with Braze and Amplitude, as the panel explores:

  • The art of balancing and blending product analytics and customer engagement, and why you need both in your strategy
  • Managing disparate data and leveraging data to inform an event-driven martech strategy
  • Going beyond understanding your customer, and the power of behavioural analytics
  • Future-proofing your finserv brand, and responding to changes in customer demands and tech trends

Featuring Alka Gupta, Director of Data & People, BukaWarung; Chye Yien, Senior Strategic Business Consultant, Braze; Julio Bermúdez, VP APAC & LATAM, Amplitude; and Alex Bird, Product Manager, Openpay. Moderated by David Penn, Research Analyst, Finovate. 

Register now >>


Photo by Denniz Futalan from Pexels

The Finovate Halftime Review

The Finovate Halftime Review

Back by popular demand, the The Finovate Halftime Review returns June 21 through June 25 to bring you daily, one hour, expert-led discussions with interactive Q&A, all delivered online. Register for one session or all – pick the topics that interest you and listen in as our guest contributors shed light on the critical challenges impacting financial services right now.

What’s coming up?

Live webinars on topics critical for the fintech industry…

  • A Practical Path to Machine Learning Success for Financial Services with InterSystems
  • The “New Normal” of Working in Finance: Getting to Grips with the Opportunities, Challenges and Risks with Hysolate
  • Fintechs and the Era of Radical Inclusivity: Leveling the Playing Field Through User Experience with CleverTap
  • The “New” Frontier – Find Innovation, Adaptation & Growth in America’s Heartland with JobsOhio

Plus,  on-demand webinars to set you ahead of the competition…

  • Customer Engagement Tactics to Boost Loyalty and Monetization
  • The New C-suite Challenge: Rise of Customer Experience
  • Pandemics, climate change, recessions – Oh my! How do you manage commercial credit risk in an ever-changing landscape?
  • Building Trust: How Video is Reshaping Digital Customer Engagements in Banking

Insightful new and analysis from our resident analysts…

We’re bringing all of this, plus the Finovate Halftime Review eMagazine, which collates all the best bits of the week into one easy-to-access magazine.

Register your place at the Finovate Halftime Review >>

Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?

Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?

Upcoming webinar
Title: Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape?
Date: Thursday, June 10, 2021
Time: 1:00 pm Eastern Daylight Time
Duration: 1 hour

Once we’ve overcome the pandemic, the next crisis regulators will be turning their attention to is climate change. Unlike Covid-19, climate change isn’t something we can develop a vaccine for – and it is here to stay. Climate change risk will therefore be a key focus area for regulators going forward, so banks need to be thinking about how they’ll address and analyze climate-related risks and opportunities at a portfolio level. 

Featuring Jeremiah Norton, former FDIC; Bruce Richards; former Federal Reserve Bank of New York; Mark Levonian, former OCC; and David Penn, Research Analyst, Finovate.

Register now >>

Building Trust: How Video is Reshaping Digital Customer Engagements in Banking

Building Trust: How Video is Reshaping Digital Customer Engagements in Banking
Video for banking

Upcoming webinar
Title: Beyond Images: How Video is Reshaping Digital Customer Engagements in Banking to Drive Agile Growth
Date: Wednesday, June 09, 2021
Time: 2:00 pm Eastern Daylight Time
Duration: 1 hour

Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Video can enable service and support workers to add human empathy to digital customer engagements. Forrester advises that adding video can boost loyalty and revenue.

Join the latest webinar to explore:

  • How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
  • Review real-world success stories of enterprises that have created a video-based “guided customer experience” in their apps and websites to drive higher customer satisfaction, higher revenue, and higher customer retention
  • The difference between using a third party video meeting tool and adding video-as-a-service embedded into your existing website or app… and which strategy is right for you

Featuring Tom Martin, CEO, Glance Networks and David Penn, Research Analyst, Finovate. 

Register now >>

Innovating for Success: How Insurers Can Embrace Innovation to Drive Growth

Innovating for Success: How Insurers Can Embrace Innovation to Drive Growth

Upcoming webinar
Title: Innovating for success: How insurers can embrace innovation to drive growth
Date: Tuesday, May 18, 2021
Time: 02:00 British Summer Time
Duration: 1 hour

Technology and innovation are key to driving growth and creating scalable and agile business models in a challenging environment. It is an exciting time for insurers and many are seizing this opportunity to transform by investing in innovation, accelerating the evolution to digital, and evolving in ways that appeal to customers. 

Join our latest webinar to explore:

  • Is innovation important and why?
  • Are insurers truly getting return from their investment in innovation?
  • What insurers can do so that their innovation endeavours lead to genuine growth?
  • Top tips that drive innovation – critical tasks and internal challenges?
  • How insurers can build an innovation funnel /roadmap?

Featuring Preetham Peddanagari, Digital Insurance Leader, EY EMEIA; Roy Jubraj, Chief Strategy & Transformation Officer, esure Group; Emmanuel Djengue, Innovation Director, RGAX Europe and Marcin Kurczab, Head of Innovation Lab, PZU Group.

Register now >>

Customer Engagement Tactics to Boost Loyalty and Monetization

Customer Engagement Tactics to Boost Loyalty and Monetization

Upcoming webinar
Title: Customer Engagement Tactics to Boost Loyalty and Monetization
Date: Thursday, April 15, 2021
Time: 04:00 British Summer Time
Duration: 1 hour

Research shows brands that excel in customer engagement often exceed their revenue goals. But how well is the financial services industry really responding to customers, and delivering on promises of “customer-centricity?”

Join this upcoming webinar where our expert panel will explore the top trends in customer engagement in 2021 for financial services companies, growth levers for financial service businesses, and how customer engagement strategies can be used to drive long-term growth. Find out which steps you can implement now, and in the long term, to improve customer engagement. Hear first-hand insights from Wise, including how the company has advanced its customer engagement strategy over time.

Featuring:

  • Erin Bankaitis, Strategic Business Consultant, Braze
  • Andrei Dinca, CRM Lead, Wise
  • Talie Baker, Senior Analyst, Aite
  • Moderated by Greg Palmer, VP, Finovate

Register now >>