CallVU Boosts Mobile Banking in Romania; Fintech Adoption in Colombia Surges

As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global: Fintech News from Around the World is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Asia-Pacific

  • CIMB Niaga and Liquid Group forge strategic partnership to drive cross-border QR payments between Singapore and Indonesia.
  • Active.Ai, developers of a conversational AI platform for financial services companies, raises $3 million in Series A funding.
  • Dianrong, a Chinese P2P lender, completes its latest funding round. The amount raised was not disclosed.

Sub-Saharan Africa

  • Nigerian lender Kudimoney rebrands as Kuda; picks up banking license from the country’s central bank.
  • Virgin Money South Africa to launch zero monthly fee bank account and low-cost cross border payments via its app.
  • Sixteen companies, fully one-third, in the Inclusive Fintech 50 of early-stage startups working on solutions to advance financial inclusion, hail from sub-Saharan Africa.

Central and Eastern Europe

  • CallVU teams up with Banca Transilvania to boost mobile banking.
  • Romanian consumer app Beez picks up more than $284,000 (€250,000) in new funding.
  • Russia’s Sberbank acquires stake in Islamic charity platform, PayZakat.

Middle East and Northern Africa

  • Egyptian fintech startup Paynas wins Visa’s FinTech pitch-off competition at the Seamless North Africa 2019 conference, taking home a prize of $50,000.
  • Libya’s Yaqeen Bank partners with Oracle FSS to deploy its core platform and digital banking experience.
  • What is the future of the bank branch in MENA? Khaleej Times takes a look.

Central and Southern Asia

  • National Bank of Pakistan partners with financial systems supplier Autosoft Dynamics to automate the branch’s operations in Bahrain.
  • India’s central bank to revisit regulations on the storage of payments data.
  • Could the success of Kenya’s M-Pesa show the way to higher fintech adoption in India?

Latin America and the Caribbean

  • Brazil launches regulatory sandbox for fintech and blockchain-related projects.
  • Colombian consumers are adopting fintech solutions at a faster rate than consumers in any other Latin American country according to the latest survey from EY Global.
  • Celcoin, a Brazilizian fintech that enables users to their smartphone into a hub for reselling mobile phone recharges, earns a spot in the Inclusive 50 list.

Top image designed by Freepik

CallVU Teams Up with Banca Transilvania to Boost Mobile Banking

One of the biggest banks in Romania, Banca Transilvania, is teaming up with Israel-based CallVU to support the launch of its new digital customer experience: BT Visual Help. The solution will drive mobile self-banking, and empower customers with features like card controls to block transactions or modify transaction limits.

The technology has successfully emerged from a beta phase involving more than 10,000 actions in two months from bank customers using the solution. Gabriela Nistor, Deputy Chief Executive Officer for Retail Banking at BT told Romania-Insider that CallVU was the ideal answer to the challenge of using new digital technologies to bring positive experiences to customers. “CallVU suited our needs extremely well and came with what we wanted,” Nistor said.

Founded in 2012 and headquartered in Tel Aviv, Israel, CallVU demonstrated its Digital Engagement and BOT Platform at FinovateSpring 2017. The solution automates business processes and maximizes digital assets in order to create consistent, cross-channel customer journeys. The platform helps steer queries to digital self-service, improves first contact resolution, and supports digital transformation.

Banca Transilvania offers retail, small business, and corporate banking services, and was voted The Most Trusted Brand in 2014 by the Romanian public. Founded in 1993, the bank has assets of $12 billion as of 2016 (RON 51.76 billion), more than 1.7 million customers, 550 locations, and more than 7,000 employees. Banca Transilvania is headquartered in Cluj-Napoca, Romania and, with Omer Tetik as CEO, is led by one of the youngest bank CEOs in the country.

CallVU’s partnership with Banca Transilvania is the most recent headline for the company. It began the year with news of a partnership with interactive voice and customer experience solutions provider Blueworx that added its visual-IVR solutions to Blueworx’s CX portfolio. In March, CallVU collaborated with NICE Robotic Process Automation (RPA) to offer organizations enriched IVR and digital customer engagement for the front end, with smart automation for complex back end processes.

CallVU has raised $8 million in funding. The company includes Liberty Global Ventures and Global Fintech Solutions among its investors.

Finovate Alumni News

On Finovate.com

  • CallVU Teams Up with Banca Transilvania to Boost Mobile Banking.
  • Finovate Global: Fintechs Merge and Rebrand in Vietnam; Tinkoff Launches New Voice Assistant Oleg.
  • Hi Oleg! Tinkoff Launches Virtual Assistant.

Around the web

  • Jscrambler introduces self-healing JavaScript to fight code tampering.
  • AlphaPoint sets up shop in Switzerland to access the growing market for tokenization in the country.
  • BlueRush announces that its Best of Show winning IndiVideo platform has topped $100,000 in committed monthly recurring revenue.
  • AiThority interviews founder and CEO of Arkose Labs, Kevin Gosschalk.
  • Global alternative asset manager EJF Capital joins the Artivest platform.
  • INTELid Digital ID blockchain platform integrates ValidSoft’s voice recognition technology.
  • Choosemycompany.com recognizes YSEOP on itsAtWork and HappyIndex.
  • Ayondo’s COO and CFO resign.
  • NDGIT receives Finance IT Innovation Award 2019.
  • Fenergo enters the Taiwanese market through a partnership with TUNG-I Information Services (TUNG-I).

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Once SaleMove, Glia Raises $20 Million in Post-Rebrand Funding.
  • Doxo to Provide Electronic Billpay Solution to R.R. Donnelley & Sons Company.

Around the web

  • Low code development platform OutSystems reports record revenues for 2018.
  • NICE Robotic Process Automation (RPA) teams up with CallVU.
  • Finastra named a leader in the IDC MarketScape: Worldwide End-to-End Corporate Banking Solution Providers 2019 Vendor Assessment report.
  • Kony named a leader for low-code development platforms by independent research firm.
  • OurCrowd announces it has raised $1 billion to date.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Finablr Takes Majority Stake in Digital Gifting Innovator Swych.
  • Simple Appoints Former Amazon Exec as CEO.

Around the web

  • Analyst Ian McKenna highlights six Finovate alums – Access Softek, Bucket Technologies, Systelos, BlueRush, Tinkoff, and Golden – in his roundup of “fintech innovators making waves.”
  • Marketing Technology Insights interviews CallVU CEO Ori Faran.
  • Hydrogen, iProov, Ocrolus, and James Finance are among 20 startups competing for top honors at the India FinTech Awards 2018.
  • The Constant Investor’s Crypto Watch interviews Identitii CEO Nick Armstrong on the role of blockchain technology in fighting cybercrime.
  • Tinkoff Mobile extends service to seven additional areas of Russia including Smolensk and the Republic of Mordovia.
  • Kofax pays $400 million in cash to buy Nuance’s imaging division.
  • Walmart’s in-store Direct2Cash service gives PayActiv users instant cash access to earned wages.
  • Kony enhances Kony AppPlatform to support progressive web apps.
  • CEO Review magazine features AdviceRobo CEO Diederick Van Thiel.
  • BehavioSec launches new features for version 5 of its behavioral biometrics platform.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

Around the web

  • iSignthis announces its Tier 1 JCB card acquiring service is now live in the EU/EEA.
  • CallVU to provide advanced biometric authentication technology to international credit card provider.
  • Jumio reports sales growth of 130% year over year for the first three quarters of 2018.
  • Capsilon teams up with Home Point Financial to streamline loan process.
  • The latest upgrade of SecureSafe features desktop encryption. In German.
  • NICE Actimize launches X-Sight, a financial crime risk management platform-as-a-service solution.
  • Alloy and Socure partner to automate digital identity verification and onboarding for financial institutions.
  • PayStand expands operations to Mexico, forms regional partnership with StartupGDL.
  • Tinkoff Bank adds 26 new currencies for its Black Card customers.
  • Identitii launches Overlay+ to enable Know Your Transaction. 
  • Jack Henry & Associates acquires BOLTS Technologies for its digital account opening solution.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • DefenseStorm Forges Strategic Partnership with Alogent.
  • FinovateFall 2018: Be There … In Times Square.

Around the web

  • Ripple reaches milestone as its RippleNet network is now live in more than 40 countries across six continents.
  • Bambu, Exate Technology, and Market IQ are among the seven startups selected for Plug and Play ADGM’s three-month accelerator program.
  • AlphaPoint appoints Moishe Gubin to its board of directors.
  • CallVU to provide an international credit company with biometric authentication via its digital engagement platform.
  • Enveil and Payfone earn spots on the 2018 SINET 16 Innovators roster.
  • Fifth Domain features Hacker One in a look at how white hat hackers could help improve voting machine security.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

FinovateSpring Sneak Peek: CallVU

Screen Shot 2017-04-17 at 3.35.17 PM

FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

CallVU offers an omni-channel hub, enabling customers to use their channel of choice – mobile, web, voice or messaging, with digital self-service and a branch-like experience when human touch is needed.

Features

  • Increase mobile adoption
  • Divert callers to digital
  • Offer a virtual branch

Why it’s great
Breaking the glass ceiling of mobile adoption, CallVU migrates callers into a digital, self-service experience.Screen Shot 2017-04-17 at 3.40.24 PM

Amitai Ratzon, VP Global Sales
Ratzon brings to CallVU over 15 years of financial services expertise, coupled with vast enterprise software sales experience. Previously, Amitai was VP Sales at Earnix.
LinkedIn

Screen Shot 2017-04-17 at 3.40.35 PMAssaf Frenkel, VP Product & Marketing
A pioneer of mobile engagement, Mr. Frenkel was the founder and manager of the Mobile Engagement business unit at NICE. Mr. Frenkel was co-founder and CEO of mybitat, an IoT analytics company.
LinkedIn

Finovate Alumni News

On Finovate.com

  • Finovate Debuts: unblu Delivers an In-Person Customer Experience Online.
  • Check out our latest Sneak Peeks of upcoming FinovateSpring demos from Newchip, IBM Trusteer, Divy, CallVU, Finicity, GoodData, & NCR Corporation.
  • Narrative Science Raises $11 Million Series E.

Around the web

  • MaxMyInterest members gain access to increased FDIC insurance and competitive yields on cash balances courtesy of new partnership with UFB Direct.
  • Bahrain-based Bank ABC goes live with omni-channel digital banking service using Backbase’s platform.
  • Revolut joins forces with UK online mortgage broker, Trussle, enabling prospective homebuyers to begin the application process on mobile phones.
  • PayPal teams with Android to launch a new way to pay.
  • Lending Club launches mobile app for investors.
  • Handpoint launches analytics dashboard.
  • ProfitStars and Tyfone partner to offer digital banking and billpay solution.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

FinovateSpring Sneak Peek: CallVU

Screen Shot 2017-04-03 at 1.18.49 PM

FS2017-Logo(rev)V1A look at the companies demoing live at FinovateSpring on April 26 & 27 in San Jose. Pick up your tickets today and save your spot.

CallVU’s Digital Engagement provides a single, self-service bot journey to customers in their channel of choice by delivering social and messaging channels and overlaying existing digital channels.

Features

  • Digital transformation drives customers to use digital web and mobile when they call
  • Improved First Call Resolution (FCR) rates and user experience
  • Omni-channel customer experience

Why it’s great
One platform, multiple ways to engage: bot, web, call.

Presenters

Assaf Frenkel, VP of Product & Marketing
A pioneer of Mobile Engagement, Frenkel was the founder and manager of the mobile engagement business unit at NICE. He has also served as CEO of mybitat and was an investment professional at Gemini Ventures

Amitai Ratzon, VP of Global Sales
Ratzon brings to CallVU over 15 years of financial services expertise, coupled with vast enterprise software sales experience. Previously, he was VP of sales at Earnix.