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Two weeks after announcing its purchase of Cardtronics, fintech hardware giant NCR is acquiringTerafina, a company known for its digital account opening and onboarding tools.
Financial terms of the agreement were not disclosed.
NCR will tap Terafina’s expertise to expand NCR’s sales and marketing capabilities in its Digital First Banking Platform. The offering, which can be tailored to fit institutions ranging in size from large banks to community banks and credit unions, provides an API-led approach to digital banking that can be hosted or deployed on-premise to help banks lower costs and speed up their innovation cycle.
Last year increased the urgency for financial services companies of all kinds to improve their digital customer experiences. Founded in 2014, Terafina suits this need. The company offers a software-as-a-service solution that offers digital onboarding tools and helps banks and credit unions synchronize their branch, call center, and digital operations to provide a consistent user experience across channels.
At FinovateSpring 2019, Terafina Founder and CEO Meheriar Hasan showcased the company’s digital sales platform that helps banks address the needs of their small business clients.
“Digital Banking is a key aspect of the NCR-as-a-Service strategy we laid out at Investor Day in December,” said NCR CEO Michael D. Hayford. “Terafina has been a partner of ours and is already up and running, integrated with our Digital Banking platform. We know this adds value for our clients by making digital account sales, marketing and onboarding easier, so they can provide a superior experience for customers.”
Today’s deal marks NCR’s 29th acquisition since it was founded in 1884. NCR’s purchase of Terafina fits with the company’s strategy to purchase early stage companies to boost its product capabilities and enhance its leadership.
NCR is headquartered in Atlanta, Georgia, and counts 36,000 employees across the globe. The company is listed on the New York Stock Exchange under the ticker NCR and has a market capitalization of $4.81 billion.
This comes after investment firms Apollo Global Management and Hudson Executive Capital initially agreed to buy the ATM operator last month. NCR agreed to a $2.5 billion deal, agreeing to purchase Cardtronics for $39 a share. This beat the bid from Apollo and Hudson, which totaled $2.3 billion at $35 per share. NCR was required to pay a termination fee of $32.6 million.
Cardronics CEO Edward H. West said that the deal is “a testament to the strength and value of Cardtronics, our talented team and customer base, and the complementary nature of our two businesses.”
NCR anticipates that Cardtronics’ Allpoint ATM network will complement its own payments platform and that combined they will connect retail and banking customers.
“This transaction accelerates the NCR-as-a-Service strategy we laid out at Investor Day in December, further shifts NCR’s revenue mix to software, services and recurring revenue, and adds value for our customers,” said NCR President and CEO Michael D. Hayford. “We have had a long-standing relationship with Cardtronics and its outstanding team… Simply put, we are better together.”
The deal, which has been approved by both companies’ Boards of Directors but is still subject to regulatory approvals and closing conditions, is expected to close in mid-2021. Once the deal is finalized, Cardtronics will become a privately held company.
NCR has been in the finance industry since 1884, so it’s seen a lot of changes in how consumers make payments and interact with their bank.
A lot of those changes have taken place in the past six months as the coronavirus has driven massive changes in consumer habits.
To get a sense of what the industry looks like from a company that makes not only software services but also self-service kiosks, point-of-sale terminals, ATMs, barcode scanners, and more, we consulted Adam Crighton, Senior Vice President & General Manager at NCR Digital-First Self-Service Banking.
What changes in demand for contactless banking have you seen since the coronavirus hit?
Adam Crighton: Obviously at a time when bankers and tellers are unable to service customers face-to-face, digital experiences really have become a lifeline for many people. People are using digital banking to conduct transactions from home, they are connecting with tellers and branch staff through live digital chat sessions, and self-service capabilities like Interactive Teller Machines (ITMs).
With that heightened need for customers and businesses to connect remotely, some financial institutions may be feeling they have fallen behind in terms of digital delivery and digital transformation. The pandemic has not created this level of demand, but it is fair to say it has certainly accelerated it. We do see that many customers that prior to banking were not using digital banking are now much more inclined to try a digital app or self-service kiosk.
How has NCR adapted (or accelerated the scale of) its products and services to suit these new needs?
Crighton: From an NCR perspective our mission is to help our customers keep commerce running whether it’s banking, retail, or restaurants and to really stay connected with their customer base. Many of our customers that have invested in our digital banking solutions and ITMs over the last several years have told us that it has really been their go-to in terms of leveraging these technology platforms to compensate for things like branch closures, and generally more limited access to branches based on restrictions around the world.
Keeping their staff and customers safe is obviously something very top-of-mind at the moment while still trying to provide a high level of service that is convenient, intuitive, easy-to-use, and accessible on an extended basis. The digital and self-service channel has always been safe and trusted channel from a customer and client perspective, and I think that the situation and circumstances around the pandemic have actually strengthened and reinforced the strategic value of how it can help our customers support their customers.
Additionally, we have introduced innovative new offerings. Take, for example, our Anti-Microbial Coating Service for self-checkout machines, ATMs, point-of-sale machines including restaurant kiosks – which significantly limits the ability for viruses to live on surfaces, reducing the possibility of transmission through touch.
What types of systems did you have in place before the virus hit that helped you remain agile to pivot or accelerate operations to serve the increased demand for contactless banking?
Crighton: NCR is uniquely positioned to help our customers continue to deliver great service to their customers in the new environment that we are all operating in. We are migrating at different paces in different countries and geographies out of the pandemic slowly but surely and encouragingly, and we need to be thoughtful about which consumer behavior expectations will remain with us going forward and how can we provide value add and assist our customers in how they evolve the branch ecosystem going forward.
Self-service historically has been very much focused on the consumers for obvious reasons, and the pandemic from a work environment point of view has considerations and implications for all of us. So one aspect of the environment that the pandemic has created is the opportunity to collaborate with our customers and consider how the branch ecosystem evolves from the perspective of the branch staff and what we can do from a self-service technology and software point of view. We can evolve our operations in a way that adds value and helps staff to be more efficient going forward and realign their focus potentially, but most importantly, support a very safe working environment.
Specifically looking at in-person payments, what do you think the landscape will look like a couple of years from now after the dust has settled with the coronavirus?
Crighton: NCR is helping retailers minimize the amount of time spent touching things in the store via touchless tech that helps customers go through self-checkout without touching anything, by scanning and paying on their mobile device in the store, and physical distancing tech, which helps store clerks clear transactions on mobile device while staying six feet apart from the customer.
NCR is helping restaurant customers shift to a digital-first mindset and stay operational enabling the restaurant for takeout, with contactless solutions, curbside ordering and pick-up, mobile payments — from the way food is served to how we pay the check.
How about in-person banking needs such as ATMs and teller services? What will these services look like?
Crighton: From our perspective we feel strongly that banks, financial institutions and credit unions should really shift their focus to a digital-first mindset. Not a digital-only mindset, but certainly a digital-first mindset.
Obviously at a time when bankers and tellers are unable to service customers face-to-face, digital experiences really have become a lifeline for many people. People are using digital banking to conduct transactions from home, they are connecting with tellers and branch staff through live digital chat sessions, and self-service capabilities like ITMs. Certainly we believe many of these behaviors will continue into the future.
NYMBUS, makers of the SmartCore private cloud-based core processing platform, announced today that it has licensed the D3 Digital Banking platform from fellow Finovate alum NCR. The license will enable the two companies to help financial institutions rapidly deploy branded digital products and solutions for their business and consumer customers.
“Combining NCR’s D3 digital banking platform with NYMBUS’s core banking platform allows us to better serve progressive financial institutions, and corporations with well-known brands seeking to address the needs of digital-savvy customers in high-growth market segments,” NYMBUS President David Mitchell said.
NCR acquiredD3 Banking – also a Finovate alum – over the summer for an undisclosed sum. At the time, company president and CEO Michael D. Hayford said the purchase would help NCR grow its digital banking offerings into new markets, especially the enterprise market as a solution provider for big FIs. “D3 has a well-earned reputation for innovation and product excellence,” Hayford said in July. “(The company) delivers one of the most advanced digital platforms for large banks,”
“Financial institutions are introducing digital bank brands to meet the needs of Gen Z and Millennials, address new market segments, and drive deposit growth,” NCR D3 Digital Banking General Manager and former D3 Banking CEO Mark Vipond explained. “Combining our platforms allows financial institutions to rapidly go to market with digital banking offerings, quickly accelerate growth, and meet the needs of their customers.”
D3 Banking demonstrated its technology at FinovateFall 2015. Headquartered in Omaha, Nebraska, the company raised more than $33 million in equity funding prior to being purchased. More than three million users have deployed D3 Banking’s technology since the company’s inception in 1997 – including Zions Bancorporation, which announced a partnership with D3 in April.
Based in Duluth, Georgia and founded in 1884, NCR demonstrated its VR Collaboration for ATMs technology at FinovateSpring 2017. The demo used a fully immersive virtual reality experience to show what an ATM looks like from the inside. In addition to its purchase of D3 Banking, NCR has spent 2019 teaming up with fellow Finovate alum Bluefin and Powertranz to support POS card processing for quick service restaurants in the Caribbean. The company alsopartnered iwith Santander U.K. to enhance customer service at the 600-branch bank. The company began the year launching its EMV-integrated Equinox Luxe devices for NCR Connected Payments, providing a secure payment path for retailers.
Fresh of its most recent Finovate appearance last month at FinovateFall where it demonstrated its SmartLaunch financial services platform, NYMBUS was founded in 2015 and is headquartered in Miami Beach, Florida. The company has forged a host of partnerships this year, teaming up with Centier Bank in September, Pacific National Bank in May, and both Moxy Bank and Inspire Federal Credit Union in the spring. With $33.4 million in funding, NYMBUS includes Home Credit Group and Vensure Enterprises among its investors.
As seems to be the trend this year, D3 Banking Technology has found itself a buyer–and it’s a big one. The digital banking services company announced this week it has been acquired by ATM giant NCR for an undisclosed amount.
Georgia-based NCR, which owns 27% of the global ATM market, anticipates that adding D3’s digital banking expertise will help it move its own digital banking services into new markets. Most notably, NCR plans to expand from cloud-based tools for community financial institutions into on-premise solutions for large banks.
“D3 has a well-earned reputation for innovation and product excellence and delivers one of the most advanced digital platforms for large banks,” said Michael D. Hayford, president and CEO of NCR. “NCR’s Digital First Banking solutions help financial institutions connect with consumers whenever, wherever, and this acquisition helps NCR provide banks of all sizes with an exceptional digital experience.”
D3 CEO Mark Vipond called NCR “a great fit” for D3 and said that the timing of the deal is right. “This transaction enables us to capitalize on new market opportunities and bring top-tier capabilities to our mutual and future clients,” he added.
For NCR, the purchase comes at an interesting time. The $3.7 billion company put itself up for sale in May of this year. And, according to the New York post, two firms have bid on NCR but have recently left the negotiating table. A deal has yet to be finalized.
Since it was founded in 1997, D3 Banking has raised $35 million. The Nebraska-based company debuted its small business banking capabilities at FinovateFall 2015.
NCR, which is traded on the New York Stock Exchange under the ticker symbol “NCR,” has roots dating back to 1884, when the company was founded as the National Cash Register Company. NCR most recently demoed its VR collaboration for ATMs at FinovateSpring 2017.