CallVU’s Digital Engagement provides a single, self-service bot journey to customers in their channel of choice by delivering social and messaging channels and overlaying existing digital channels.
- Digital transformation drives customers to use digital web and mobile when they call
- Improved First Call Resolution (FCR) rates and user experience
- Omni-channel customer experience
Why it’s great
One platform, multiple ways to engage: bot, web, call.
Assaf Frenkel, VP of Product & Marketing
A pioneer of Mobile Engagement, Frenkel was the founder and manager of the mobile engagement business unit at NICE. He has also served as CEO of mybitat and was an investment professional at Gemini Ventures
Amitai Ratzon, VP of Global Sales
Ratzon brings to CallVU over 15 years of financial services expertise, coupled with vast enterprise software sales experience. Previously, he was VP of sales at Earnix.