Interactions

Interactions Launches Virtual Collections Agent

Interactions Launches Virtual Collections Agent
By Julie Muhn (@julieschicktanz) Posted on
Categories: Alumni News, Daily news, Interactions

Intelligent virtual assistance company Interactions launched a new product this week that aims to help accounts receivable management companies in their collections efforts.

The new product, Virtual Collection Agent (VCA), helps organizations with their collection efforts by– as the name suggests– providing a virtual agent to interact with the customer. The virtual agent creates efficiency for organizations by replacing human agents, creating scale, and automating negotiation.

Not only this, VCA is also beneficial to consumers. One in four consumers prefer interacting with a virtual agent when it comes to discussing uncomfortable financial information.

Piloting the new launch is ERC, a business process outsourcing service provider. “Over the past few years—and particularly in this pandemic—we recognized that automation was no longer a ‘nice to have’ in our industry, it was a requirement for addressing demand,” said ERC CEO Marty Sarim. “The response we’ve seen from both our customers and live agents has been encouraging, and the efficiencies we’ve been able to build into our business has put us in an extremely competitive position.”

Interactions’ other products include an intelligent virtual agent for customer engagement and a social listening and engagement tool that taps AI to to find and prioritize meaningful social posts, suggest responses, and gather insights.

Founded in 2004, Interactions facilitates one billion customer interactions per year across six different channels for large brands including Hyatt, Humana, LifeLock, and Mountain America Credit Union.

Photo by Paweł Czerwiński on Unsplash

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By Julie Muhn (@julieschicktanz) Posted on
Categories: Finicity, Interactions, On Deck Capital, Outsystems, PayNearMe, Roostify, Xero

On Finovate.com

  • Low Code Innovator OutSystems Inks Partnership with Yorkshire Building Society.
  • OnDeck’s ODX to Power Digital Loan Origination for Investors Bank.
  • IdentityMind Teams Up with Acuant to Boost Identity Proofing.

Around the web

  • Columbus, Ohio partners with PayNearMe to enable cash payment for multi-modal transportation.
  • RSM Australia moves its tax and compliance work onto the Xero platform.
  • Finicity announces collaboration with American Financial Resources to streamline the asset and income verification process during loan origination.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By Julie Muhn (@julieschicktanz) Posted on
Categories: Artivest, BioCatch, Blend, Crypterium, Holvi, Interactions, Kabbage, NIIT Technologies, Pendo Systems, Plaid, Ripple, Salt Edge, Signifyd, TransUnion, Yseop

On Finovate

  • Holvi Expands to Five New European Markets.
  • Artivest Inks Deal with Institutional Investment Manager LaSalle.
  • BioCatch Brings on New Chief Revenue Officer.
  • Yseop Pairs Up with Larsen & Toubro Infotech.

Around the web

  • Inc. names Blend, Kabbage, Lendio, Plaid, Pendo, Signifyd, and Ripple among the best places to work.
  • Alt Coin Magazine interviews Steven Parker, Crypterium CEO.
  • Interactions‘ IVA was named the top virtual assistant in Speech Technology Magazine’s 2019 People’s Choice Awards.
  • Salt Edge Open Banking API now supports eIDAS PSD2 certificates.
  • NIIT Technologies launches Cognitive Service Desk Audit, a tool to help applications understand and interpret user needs through natural communication.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook

Interactions Partners with Next Caller for Phone-Based Threat Assessment

Interactions Partners with Next Caller for Phone-Based Threat Assessment
By Julie Muhn (@julieschicktanz) Posted on
Categories: Interactions

Intelligent Virtual Assistance (IVA) company Interactions recently announced a new partnership with Next Caller, a phone fraud detection and authentication firm, with a goal of boosting Interactions’ fraud protection.

“At Interactions, security is a top priority,” said Mary McKenna, director of product management at Interactions. “Customer service interactions generate massive amounts of data that are often sensitive, so being able to provide our clients with state of the art security is a must. With this enhanced security offering, we strengthen our commitment to protect our clients and their customers from security threats.”

Under the agreement, Interactions will expand security services for its IVA enterprise clients by leveraging Next Caller’s VeriCall tool, which will add a layer of security to prevent fraudulent phone calls. VeriCall will help IVA assess the threat level of an incoming call using the caller’s automatic number identification (ANI) and network information. The resulting risk score will route high risk calls to either further screening questions or to a live agent, and will direct low-risk calls via a more frictionless user experience.

“Our partnership with Interactions will provide sophisticated real-time call verification and authentication technology to their customers,” said Ian Roncoroni, co-founder and CEO of Next Caller. “Fraud is a growing problem for businesses today, and can be especially damaging to companies that have to deal with large amounts of customer data. One small mishap can provide a fraudster with enough personal information to steal a customer’s identity.”

Interactions will use Next Caller’s technology alongside its current security offerings, including Voice Biometrics, which creates a personalized voice print for customers; ANI Blacklists, which cross-checks a caller’s ANI against existing databases of blacklisted numbers; and Voiceprint Blacklists, which uses the caller’s voiceprint to search an existing database of fraudster voiceprints.

Massachusetts-based Interactions leverages AI and voice-recognition technology to help big brands offer a more friendly, automated customer experience. The company most recently presented its IVA at FinovateFall 2018. Founded in 2004, Interactions facilitates 1 billion customer interactions per year across six different channels for large brands including Hyatt, Humana, LifeLock, and Mountain America Credit Union.

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By David Penn Posted on
Categories: ACI Worldwide, Bankjoy, Bill.com, BioCatch, Interactions, iSignthis, Klarna, Launchfire, Passport, PayNearMe, Payoneer, Token, TransferWise, TrueAccord

On Finovate.com

  • Interactions Partners with Next Caller for Phone-Based Threat Assessment.
  • BioCatch Brings Behavioral Biometrics to ACI Worldwide.

Around the web

  • Token to support PSD2 compliance and open banking capabilities for U.K.’s thinkmoney.
  • SafeAmericaCU’s switch to AI-powered technology from Bankjoy helps the $433 million asset FI to earn “Best Practices” honors from CU Journal.
  • TransferWise secures £65 million syndicated debt facility with NatWest, JP Morgan, and LHV Bank.
  • iSignthis plans for Australian neobanking license in 2019.
  • PayNearMe’s electronic payment volume grew by more than 25% month-over-month in the past year.
  • Klarna joins Shopify Plus Partner program to power merchants.
  • TrueAccord wins a Healthy Mothers Workplace Award.
  • Passport recognized as one of Charlotte’s fastest growing companies.
  • Launchfire wins gold Brandon Hall Group Excellence in Technology Award.
  • Bill.com selects Comdata as Virtual Credit Card Provider for B2B Payments.
  • TopTracker partners with Payoneer to allows free payments between companies and freelancers.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook

FinovateFall Sneak Peek: Interactions

FinovateFall Sneak Peek: Interactions
By David Penn Posted on
Categories: FinovateFall 2018, FinovateFall 2018 Sneak Peek, Interactions

A look at the companies demoing live at FinovateFall on September 24 through 26, 2018 in New York. Register today and save your spot.

Interactions provides an omnichannel Intelligent Virtual Assistant that seamlessly combines AI and human understanding to enable businesses and consumers to engage in productive conversations.

Features

  • Omnichannel customer care across voice and digital channels
  • Voice biometrics service for ID and authentication
  • Context and persistence across channels
  • Personalized and relevant customer experience

Why it’s great
With Interactions IA, banks can offer more self-service – anytime, anywhere. Interactions utilizes AI and machine learning to deliver personalized experiences and seamless transitions across channels.

Presenter

Dan Fox, Senior Field Marketing Manager
Fox is focused on creating strategic marketing programs to support field sales efforts. He started with Interactions in 2011, and has presented at numerous conferences focusing on customer experience.
LinkedIn

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By David Penn Posted on
Categories: Anorak, Arxan Technologies, Ballooning Nest Eggs, Banzai, Cortera, Crypterium, Hydrogen, Interactions, NCR Corporation, Outsystems, Paper.id, Partner HUB, Personal Capital, Roostify, SaleMove, Systelos, Temenos, Tinkoff Bank

On Finovate.com

  • Hydrogen, TD Bank Partnership Drives DIY Financial Planning.

Around the web

  • Hackney London Borough Council leverages technology from OutSystems to enhance its digital services.
  • NCR inks partnerships with a trio of credit unions: Parsons FCU of California, Educators Credit Union of Texas, and AERO FCU of Arizona.
  • Anorak to provide life insurance advice to users of money management app, Yolt.
  • SaleMove wins top honors at Orion Advisor Services’ Ascent/FUSE 2018 conference. See SaleMove at FinovateFall in New York September 24-26.
  • Varo Money to deploy Temenos’ T24  core banking platform.
  • Digital lending platform Roostify announces its app is now available on the Salesforce AppExchange.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook

Highlights of This Year’s Inc. 5000

Highlights of This Year’s Inc. 5000
By Julie Muhn (@julieschicktanz) Posted on
Categories: Acuity Systems, Alkami Technology, CardFlight, Cardlytics, Comarch, defi Solutions, Emailage, Featurespace, Feedzai, Fenergo, Finastra, HelpMyCash, Innofis, Interactions, Kalixa, Kantox, Lighter Capital, Passport, Quadient, SeedInvest, SumUp, Tango Card, True Potential, Trustly, Unison, VATBox, WealthForge, Zopa

Inc. has once again released its lists of the fastest-growing 5,000 private companies in the U.S. and Europe this week. A total of 13 Finovate alums made the U.S. list and 14 earned spots on the Europe list. To qualify*, companies were required to be privately-owned and independent.

Inc. 5,000 U.S.

The 5,000 companies on this year’s list collectively generated more than $206 billion in revenue. Here are the 13 Finovate alums that made the cut this year:

SeedInvest

  • Rank: 117
  • 2017 revenue: $4.7 million
  • 3-year growth: 33.8x
  • Founded: 2013
  • Employees: 30
  • Ranked number 4 in top financial services companies

SeedInvest demoed at FinovateSpring 2013.

Cardflight

  • Rank: 139
  • 2017 revenue: $5.1 million
  • 3-year growth: 29x
  • Founded: 2009
  • Employees: 192
  • Ranked number 5 in top financial services companies

CardFlight demoed at FinovateSpring 2013.

Alkami technology

  • Rank: 284
  • 2017 revenue: $26.8 million
  • 3-year growth: 17x
  • Founded: 2009
  • Employees: 299
  • Ranked number 10 in top Dallas companies

Alkami debuted under the name iThryv at FinovateSpring 2009.

Passport

  • Rank: 389
  • 2017 revenue: $12.3 million
  • 3-year growth: 12.6x
  • Founded: 2010
  • Employees: 96
  • Ranked number 4 in top Charlotte companies

Passport demoed at FinovateEurope 2016.

Emailage

  • Rank: 625
  • 2017 revenue: $16.6 million
  • 3-year growth: 8x
  • Founded: 2012
  • Employees: 79
  • Ranked number 6 in top security companies

Emailage demoed at FinovateSpring 2015.

Lighter Capital

  • Rank: 776
  • 2017 revenue: $11.9 million
  • 3-year growth: 6.5x
  • Founded: 2010
  • Employees: 39
  • Ranked number 11 in top Seattle companies

Lighter Capital demoed at FinovateFall 2013.

Tango Card

  • Rank: 912
  • 2017 revenue: $17 million
  • 3-year growth: 5.4x
  • Founded: 2009
  • Employees: 80
  • Ranked number 14 in top Seattle companies

Tango Card demoed at FinovateFall 2016.

WealthForge

  • Rank: 932
  • 2017 revenue: $8.9 million
  • 3-year growth: 5.3x
  • Founded: 2009
  • Employees: 29
  • Ranked number 6 in top Richmond, VA companies

WealthForge demoed at FinovateSpring 2016.

Unison

  • Rank: 1048
  • 2017 revenue: $2.3 million
  • 3-year growth: 4.7x
  • Founded: 2014
  • Employees: 10
  • Ranked number 4 in top Detroit companies

Unison demoed at FinovateFall 2017.

Acuity Systems

  • Rank: 1107
  • 2017 revenue: $12.6 million
  • 3-year growth: 4.5x
  • Founded: 2010
  • Employees: 26

Acuity Systems demoed at FinovateEurope 2013.

defi SOLUTIONS

  • Rank: 1176
  • 2017 revenue: $14.6 million
  • 3-year growth: 4.1x
  • Founded: 2012
  • Employees: 80

defi SOLUTIONS demoed at FinovateSpring 2014.

Interactions

  • Rank: 1550
  • 2017 revenue: $92.9 million
  • 3-year growth: 3x
  • Founded: 2004
  • Employees: 413

Interactions demoed at FinovateSpring 2014.

Cardlytics

  • Rank: 2886
  • 2017 revenue: $130.4 million
  • 3-year growth: 1.4x
  • Founded: 2008
  • Employees: 342

Cardlytics demoed at FinovateFall 2014. The company went public early this year.

Inc. 5,000 Europe

This is the fourth year in a row Inc. has ranked European countries. The rankings are based on three-year revenue growth. Here are the 14 Finovate alums that earned a spot on the list, including SumUp, which took the number one slot:

SumUp

  • Rank: 1
  • 2016 revenue: $63.7 million (€56 million)
  • 3-year growth: 143.7x
  • Founded 2011
  • Employees: 500

SumUp demoed at FinovateEurope 2013.

VATBox 

  • Rank: 91
  • 2016 revenue: $6.9 million (€6.1 million)
  • 3-year growth: 25x
  • Founded 2012
  • Employees: 140

VATBox demoed at FinovateEurope 2015.

Kantox 

  • Rank: 390
  • 2016 revenue: $4.9 million (€4.3 million)
  • 3-year growth: 12x
  • Founded 2011
  • Employees: 73

Kantox demoed at FinovateEurope 2013

HelpMyCash

  • Rank: 699
  • 2016 revenue: $2.96 million (€2.6 million)
  • 3-year growth: 8.3x
  • Founded 2007
  • Employees: 16

HelpMyCash demoed at FinovateEurope 2011.

Featurespace 

  • Rank: 901
  • 2016 revenue: $3.41 million (€3 million)
  • 3-year growth: 7x
  • Founded 2005
  • Employees: 62

Featurespace demoed at FinovateFall 2016.

Kalixa Payments 

  • Rank: 918
  • 2016 revenue: $42.3 million (€37.2 million)
  • 3-year growth: 7x
  • Founded 2008
  • Employees: 112

Kalixa demoed at FinovateEurope 2013.

Zopa

  • Rank: 1314
  • 2016 revenue: $46.3 million (€40.7 million)
  • 3-year growth: 5.4x
  • Founded 2004
  • Employees: 188

Zopa demoed at FinovateSpring 2008.

Feedzai

  • Rank: 1330
  • 2016 revenue: $13.8 million (€12.1 million)
  • 3-year growth: 5.4x
  • Founded 2008
  • Employees: 68

Feedzai demoed at FinovateEurope 2014.

Trustly

  • Rank: 1344
  • 2016 revenue: $36.7 million ( €32.3 million)
  • 3-year growth: 5.4x
  • Founded 2008
  • Employees: 83

Trustly demoed at FinovateEurope 2017.

Fenergo

  • Rank: 1882
  • 2016 revenue: $33.8 million ( €29.7 million)
  • 3-year growth: 3.8x
  • Founded 2012
  • Employees: 183

Fenergo demoed at FinovateEurope 2012.

Innofis

  • Rank: 2452
  • 2016 revenue: $8.2 million (€7.2 million)
  • 3-year growth: 2.6x
  • Founded 2012
  • Employees: 69

Innofis demoed at FinovateEurope 2016.

Quadient France 

  • Rank: 2966
  • 2016 revenue: $8.9 million (€7.8 million)
  • 3-year growth: 1.8x
  • Founded 2007
  • Employees: 21

Quadient demoed at FinovateEurope 2018.

True Potential

  • Rank: 3233
  • 2016 revenue: $88.5 million (€77.8 million)
  • 3-year growth: 1.5x
  • Founded 2007
  • Employees: 234

True Potential demoed at FinovateFall 2014.

Comarch

  • Rank: 4954
  • 2016 revenue: $35.6 million (€31.3 million)
  • 3-year growth: 59%
  • Founded 1978
  • Employees: 148

Comarch demoed at FinovateEurope 2017.

*Companies on the 2018 Inc. 5000 are ranked according to percentage revenue growth from 2014 to 2017. To qualify, companies must have been founded and generating revenue by March 31, 2014. They must be privately held, for-profit, and independent–not subsidiaries or divisions of other companies–as of December 31, 2017. (Since then, some on the list have gone public or been acquired.) The minimum revenue required for 2014 is $100,000; the minimum for 2017 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons.

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By David Penn Posted on
Categories: BBVA, Bolstr, Dashlane, Gusto, IdentityMind Global, Insuritas, Interactions, Klarna, Lendio, Luxoft, NTT Data, Streamdata.io, WorkFusion, Zighra

On Finovate.com

  • KeyBank Acquires Small Business Lending Platform Bolstr.

Around the web

  • Threat detection specialist Zighra announces support for FIDO authentication.
  • BBVA and energy company Repsol collaborate to develop blockchain-based financial products.
  • Etsy partners with Klarna, bringing new payment options to its German website and app.
  • IdentityMind Global inks licensing agreement with KYC2020.
  • Insuritas to launch member-owned insurance agency for Financial Resources FCU.
  • Streamdata.io unveils its API Gallery featuring more than 360 different entities with 14,400+ API paths spanning 420 topics.
  • Interactions wins Customer Contact Week ‘Omnichannel Provider of the Year’ award.
  • Dashlane reaches 10 million users around the globe.
  • WorkFusion wins Awards for Best Application of AI in Financial Services.
  • Lendio’s employee contribution program has funded 2,800 loans in 78 countries through Kiva.
  • Gusto’s Flexible Pay lets employees choose their own payday.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By Julie Muhn (@julieschicktanz) Posted on
Categories: Bluefin Payment Systems, Conversation.one, GoodData, identitii, Interactions, QuantConnect, ShopKeep POS, Temenos

On Finovate.com

  • Conversation.one Among U.S. Fintechs to Join Finastra’s FusionFabric.cloud Platform.
  • ShopKeep Launches on Android to Broaden Hardware Options.
  • GoodData Launches GoodData Spectrum UI Tools.
  • identitii Forges New Partnership with Robot Automation Specialist Blue Prism.

Around the web

  • Interactions unveils enhanced IVA platform to deliver the omnichannel intelligent virtual assistant capabilities.
  • QuantConnect users now have access to Algorithm Framework, a tool that breaks down algorithmic trading strategies into core modules to make code reusable in the QuantConnect community.
  • Temenos announces launch of its Front Office Suite.
  • Bluefin partners with Paya to provide PCI-validated point-to-point encryption.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By David Penn Posted on
Categories: Doxo, Insuritas, Interactions, NCR Corporation, Revolut, SmartX, TSYS

On Finovate.com

  • TSYS Tech Backs J.P. Morgan’s Commercial Virtual Card Issuance.
  • Finovate Alums Larsen, Garlinghouse, Armstrong Among Crypto’s Richest.
  • NCR Overhauls Self Service Network for Oman’s Bank Dhofar; Expands ATM Access in India.

Around the web

  • Revolut partners with Visa to issue prepaid cards to new customers.
  • Call Centre Helper interviews Mike Iacobucci, Interactions CEO.
  • SMArtX (formerly HedgeCoVest) expands Direct Indexing Platform.
  • doxo surpasses 3 million users and 45,000 payable billers.
  • Army Aviation Center FCU ($1.2 billion in assets) launches member owned full service insurance agency courtesy of Insuritas.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook

Finovate Alumni News

By David Penn Posted on
Categories: ACI Worldwide, Blockchain, CrowdFlower, D3 Banking, Interactions, iSignthis, Kony, NCR Corporation, Overbond, Ping Identity, ShopKeep POS, Standard Chartered Bank, wipro, Zopa

On Finovate.com

  • “D3 Banking’s Platform Goes Live at First Tennessee Bank”
  • “Finovate Debuts: Overbond Leverages Technology to Reimagine Bond Issuance”

Around the web

  • Zopa applies for U.K. banking license.
  • AGS Transact enters strategic alliance with ACI Worldwide, bringing its Universal Payments platform to the Indian market.
  • Wipro extends partnership with ASG Technologies to enhance compliance for financial services companies around the world.
  • iSignthis expands its reach into bitcoin industry as partner Coinify ApS announces new partnership with Blockchain.
  • NCR to deploy its Pulse Banking app for operation management at Germany’s Sparkasse Jena.
  • ShopKeep ranks 116 on Deloitte’s Technology Fast 500.
  • Standard Chartered launches personalized investment tool for affluent clients.
  • Ping Identity becomes a Workday Certified Solution Partner.
  • TechCrunch reports: CrowdFlower forms a three-person scientific advisory board.
  • Bitcoin wallet company Blockchain is beta testing a new in-wallet purchase-option in partnership with payments-startup Coinify.
  • Kony enhances its Mobility Platform with launch of “Nitro” omnichannel technology.
  • Interactions launches voice biometrics for seamless caller authentication within its Intelligent Virtual Assistant.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Share this:

Send Post Twitter LinkedIn Facebook