FinovateFall 2018 / Interactions

Presenter Profile:

How they describe themselves: Interactions provides Intelligent Virtual Assistants that seamlessly combine artificial intelligence and human understanding to enable businesses and consumers to engage in productive conversations. With flexible products and solutions designed to meet the growing demand for unified, multichannel customer care, Interactions is delivering significant cost savings and unprecedented customer experience for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit

How they describe their product/innovation: By combining the latest AI technologies and human understanding, we’re changing what it means to provide excellent customer care. Our Intelligent Virtual Assistant lets your customers speak naturally and in their own words, creating an effortless customer experience from start to finish. And with our Voice Biometrics technology, you can securely and conveniently identify your customer’s identity using the unique characteristics of their own voice. For you, this means lower costs, improved CSAT scores, and more. For your customers, its an efficient and simple way to resolve their issue and move on with their day.

Product distribution strategy: Direct to Business (B2B)

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