Client lifecycle management (CLM) software vendor Fenergo has landed a deal with Santander Global Corporate Banking to revamp its client onboarding process, reports Tanya Andreasyan of Banking Technology (Finovate’s sister publication).

Fenergo CLM will be rolled out to Santander’s operations in Europe, Asia, and the Americas, across multiple business lines. The first site will be in the UK, the vendor said.

“We selected Fenergo CLM as part of a global internal transformation and re-organisation programme,” explained José Muñoz, global head of operations at Santander Global Corporate Banking.

The programme, he said, is “designed to streamline processes and integrate once disparate systems to create a single source of client data and a seamless and well-orchestrated client onboarding journey”.

Fenergo CEO Marc Murphy demonstrating new customer onboarding and account opening technology at FinovateEurope 2012.

Fenergo said its “enterprise platform” can do just that as it supports “the end-to-end client lifecycle journey from initial client onboarding to KYC/AML and regulatory compliance, to client data/documentation management and regular and event-driven KYC reviews & remediation, all the way through to client off boarding”. It is suitable for corporate, investment, and private banks.

“For us, it’s about making the technology work to generate greater ROI (return on investment) and improved TCO (total cost of ownership),” stated Fenergo CEO Marc Murphy.

The company showcased some stats to support this statement, saying that by automating the CLM process, its technology enables banks to:

• onboard clients up to 82% faster than a manual process and improve time to revenue by up to 40%;
• reduce the cost of onboarding by up to 93% and enable banks to onboard double the number of clients;
• reduce TCO for compliance and KYC reviews by up to 60%.

Founded in 2009 and headquartered in Dublin, Ireland, Fenergo demonstrated its Deal Manager onboarding and account opening solution at FinovateEurope 2012. The company has raised more than $80 million in funding, and includes Ulster Bank Diageo Venture Fund, Investec, Insight Venture Partners, and Aquiline Capital Partners among its investors.

ABN AMRO is the latest bank to choose Client Lifecycle Management solutions from Fenergo. ABN AMRO is the third-largest bank in the Netherlands and will use the technology to support its CDD/KYC processes in specific, and the bank’s broader “business transformation strategy” in general.

ABN AMRO’s Helène Erftemeijer elaborated on the role Fenergo’s technology will play in helping the bank improve the user experience for its clients. “A core part of our business transformation program will involve creating an internal, centralized KYC target operating model that will help us to simultaneously improve the client experience and reduce the cost impact of the regulator KYC activities,” Erftemeijer said. “Fenergo is the technology platform that will underpin this initiative.”

Pictured: Fenergo CEO Mark Murphy demonstrating Deal Manager at FinovateEurope 2012.

The deal with ABN AMRO is the latest in a string of wins for the Dublin-based compliance specialist. Earlier this month Fenergo announced a deal to deploy its Client Lifecycle Management technology with HSBC Group. And in March, the company partnered with BBVA, Spain’s second largest bank and a widely-known, eager adopter of innovative financial technologies. Speaking of the company’s recent successes, Fenergo CEO Mark Murphy explained, “The reason is simple: banks are looking for a trusted technology partner to help them transform their business processes to create a superior client experience, whilst delivering key time, cost, and headcount efficiencies across their data, compliance, and front office operations.”

Founded in 2009 and headquartered in Dublin, Ireland, Fenergo demonstrated its Deal Manager solution at FinovateEurope 2012. Deal Manager systemizes a number of complex compliance processes, giving financial institutions a greater degree of control, transparency, and efficiency when it comes to onboarding, account opening, KYC, due diligence and related operations. Fenergo’s technology is used by leading investment, corporate, and capital markets FIs such as UBS and BMO Capital Markets.

Fenergo was recognized for the third year in a row in the Chartis RiskTech100, a comprehensive, independent review of the top compliance and risk technology companies in the world. And this spring, the company was named to Planet Compliance’s RegTech Top 100 Power list. Fenergo has raised more than $80 million in total capital, including a $75 million investment in the summer of 2015 from Aquiline Capital Partners and Insight Venture Partners.