FinovateFall Sneak Peek: Digital Onboarding

A look at the companies demoing live at FinovateFall on September 24 through 26, 2018 in New York. Register today and save your spot.

Digital Onboarding helps banks and credit unions turn account holders into engaged and profitable relationships by making it easy for customers and members to adopt account-related services.

Features
The platform’s E.W.E. machine learning capability helps marketers automatically test and discover the most effective message cadence, content, and incentive offers to drive optimum performance.

Why it’s great
While most marketers say that they are not using most marketing automation system features effectively, the Digital Onboarding platform is designed to to be simple and cost efficient.

Presenters

Ted Brown, CEO
Brown cofounded Digital Onboarding after leading sales at Andera, a company that first made it possible to open deposit accounts online. (Andera was acquired by Bottomline in 2014).
LinkedIn

Jonathan Crossman, CTO
Before cofounding Digital Onboarding, Crossman gained more than a decade of experience working in web and mobile development for companies like Digication and DePuy Synthes.
LinkedIn

Finovate Alumni News

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  • Starling, Anorak Merge Insurtech with Mobile-Only Banking.

Around the web

  • Fiserv to power Philippine Veterans Bank’s digital transformation.
  • Token.io announced using public bank APIs to conduct end-to-end payments for U.K. banking group, CMA9, the first PISP to do so.
  • Housing Wire profiles Mortgage Cadence‘s LOS, Borrower Center.
  • Thomson Reuters launches new targeted reporting solution, RTS 27, for newly-registered MiFID II Systematic Internalisers.
  • NICE provides its Desktop Automation solution to Latin American CRM and BPO solution provider, Liq.
  • Tinkoff Bank enables movie ticket booking on the iOS version of its mobile app.
  • NCR releases managed services bundle for Community Financial Institutions (CFIs) to NCR channel partners.
  • WePay appoints Jennifer Parker as Chief Revenue Officer.
  • Neustar and Thunder join forces to deliver better customer experiences.
  • BanQu launches partnership with Anheuser-Busch InBev to revolutionize supply chain transparency in Zambia.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Digital Onboarding to Enhance Customer Experience for Mariner’s Bank

Mariner’s Bank, an independent community bank based in Bergen County, New Jersey, has partnered with Digital Onboarding to make the onboarding process easier for new customers. Digital Onboarding’s automated new account activation platform will also help the $390 million bank boost customer engagement by encouraging and motivating its customers to take advantage of a variety of account-related services.

Calling the choice of Digital Onboarding “a no-brainer,” Mariner’s Bank President and CEO Frank Giancola said the new technology would enable the bank’s professionals to spend less time shuffling paper and more time helping people. “Every time we open a checking account, we have the opportunity to build a relationship and it’s critical that we make it as simple as possible for new customers to enroll in online banking, download the mobile app, and sign up for direct deposit,” Giancola explained. “We get one bite at the apple with new customers and, if we rely on welcome letters and onboarding phone calls, we’ll probably never see them again.”

Digital Onboarding CEO Ted Brown underscored the issue of how time-consuming customer acquisition can be. “There is too much emphasis on new account acquisition in the financial services industry,” he said.  “Without a strategy to engage new customers after an account is opened and turn them to profitable relationships, all you’re doing is pouring water into a leaky bucket.

The Digital Onboarding platform helps FIs execute this strategy by using SMS and email reminders, a customized activation webpage, and gamified incentives rather than paper brochures and phone calls. Having customers take broader advantage of their accounts, according to the company, leads to greater customer satisfaction, as well as improved conversions and cross-selling opportunities for FIs. Banks and credit unions can go live with the platform in weeks; no core system integration required.

Founded in 2015 and headquartered in Boston, Massachusetts, Digital Onboarding demonstrated its platform at FinovateSpring 2018. In June, the company announced a partnership with Foothills Credit Union, a California-based community institution with more than $100 million in assets. The previous month, Digital Onboarding teamed up with Massachusetts’ Belmont Savings Bank ($2.75 billion in assets). Additional partnerships forged by the company in 2018 included deals with Somerset Trust Company (more than $1 billion in assets) and Ohio Healthcare FCU ($80 million in assets) in March, and with 700,000-member Digital Federal Credit Union (better known as “DCU”) in February.

Join Digital Onboarding next month as the company demonstrates its latest technology at FinovateFall 2018 in New York.

Finovate Alumni News

On Finovate.com

  • Standard Chartered Pilots Blockchain-Based Trade Guarantees.
  • Digital Onboarding to Enhance Customer Experience for Mariner’s Bank.

Around the web

  • NICE introduces Proactive Fraudster Exposure functionality to its Real-Time Authentication solution for call centers.
  • The Paypers features Onfido CEO Husayn Kassai on the role of technology in the transformation of UX.
  • Co-founder and CEO of comScore, Dr. Magid Abraham, joins Roostify’s board of directors.
  • AlphaPoint integrates with VerifyInvestor.com to provide clients with a new option for compliant investor onboarding.
  • Fortytwo Data opens its first international office in Kiev, Ukraine.
  • Insuritas to launch digital insurance agency platform for Eagle Community CU.
  • Quadient listed as a Top Customer Journey Mapping Vendor in Ovum Report.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

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  • Temenos Teams with Open Banking API Platform LUXHUB.

Around the web

  • Revolut and Trunomi earn recognition at the Europas Awards.
  • Enveil announces ZeroReveal Compute Fabric technology that offers organizations an encrypted data platform to protect against Nation-state level threats.
  • The Financial Brand features Digital Onboarding.
  • Jack Henry & Associates promotes Mark Forbis to EVP and CTO.
  • Jason Yetton moves on from SocietyOne after two years as CEO (paywall).

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Gusto Launching its Own Yelp for Accountants.
  • Fintonic Bolsters Platform’s Loan Options with BBVA Partnership.

Around the web

  • Multiple-time Best of Show winner Ondot Systems launches its digital card services platform.
  • Thomson Reuters and ICAP announce five-year extension of their partnership.
  • TransferWise lands its first big European bank customer with new agreement with France’s BPCE Group.
  • NY Times features Unison’s approach to shared equity home ownership investment
  • Taulia has record $4.5bn First Quarter.
  • Cardlytics refinances credit facilities with Square 1 Bank.
  • Ripple to give $50 million to universities including Princeton, MIT, and UCL for blockchain research.
  • Foothills Credit Union selects Digital Onboarding for new member onboarding technology.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • New Investment Helps Power Canadian Expansion for Financial Data Platform Quovo.

Around the web

  • HTC Global Services joins Quadient Partner Advantage Program.
  • Token Granted FCA Authorisation For Open Banking Payment & Information Services.
  • Erste Bank Hungary Readies for Immediate Payments and Open Banking Era with ACI Worldwide.
  • NICE’s Cognitive Robotic Automation Platform allows Amazon Lex’s conversational chatbot to fulfill more customer requests in real-time.
  • Salt Edge supports Account Information Services flows authorized under PSD2 Third Party Providers.
  • Sensibill powers receipt management for Quontic Bank.
  • Digital Onboarding to enhance Belmont Savings Bank’s customer engagement by increasing new checking account activation rates.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Neener Analytics Completes Proof-of-Concept with Jamaican Payday Lender.
  • Personetics Brings Cognitive Banking to Romania’s Banca Transilvania.
  • Hyperwallet’s Partnership with Lyric Brings Advance Royalty Payments to Artists
  • SumUp Facilitates Cashless Donations for the Church of England.

Around the web

  • AutoGravity announces new partnership with Infiniti.
  • New alliance with Mainsys helps bolster Temenos presence in Belgium.
  • Currencycloud unveils Global Collections to enable customers to receive cross border payments with less cost and less friction.
  • Flywire and Flutterwave partner on cross-border payments & receivables in Nigeria.
  • Cardlytics announces Q4 and full year 2017 financial results.
  • Somerset Trust Company selects Digital Onboarding for fully automated new account activation.
  • Finicity announces integration agreement with Ellie Mae to provide its digital asset verification solution through Ellie Mae’s Encompass platform.
  • XM.com expands use of Paydentity from iSignthis for China eKYC.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Behavioral Biometrics Specialist BioCatch Raises $30 Million in New Funding.
  • Gro Solutions Partners with 4Front CU, NBKC to Ease Onboarding, Support National Rollout.

Around the web

  • Nordic digital lender Folkefinans chooses Mambu’s SaaS core banking engine.
  • BBVA Compass opens up its Express Personal Loan solution to both customers and non-customers.
  • American Banker highlights Kasasa. Come see Kasasa’s latest tech at FinovateSpring in May.
  • OurCrowd expands global operations, opens office in London.
  • Authy’s Twilio launches Flex, a programmable contact center.
  • Ohio Healthcare FCU selects Digital Onboarding to maximize member engagement rates.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Equifax Adds Entersekt’s Transakt Technology to Better Secure Online and Mobile Services.
  • AutoGravity Announces Partnership with U.S. Bank.

Around the web

  • Diebold Nixdorf appoints Gerrard Schmid as new CEO.
  • Worldpay launches DataEdge for Financial Institutions.
  • DCU selects Digital Onboarding to simplify the new account activation process.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.