How Financial Services and Fintechs are Empowering People with Disabilities

How Financial Services and Fintechs are Empowering People with Disabilities

It is a truism that many of our greatest technological innovations have come as a result of trying to empower people challenged with physical limitations. Whether the circumstances are sensory, mobility-oriented, or cognitive, the role of technology for many of us is to make the phrase “differently-abled” something more than a politically-correct euphemism.

The rise of mobile banking itself has been a tremendous boon for many disabled customers, rendering unnecessary those often-expensive, time-consuming, and potentially dangerous regular visits to physical bank branches. Technologies that turn text-into-speech or that enable speech to drive digital processes have revolutionized access to financial services for those with sensory limitations. Even more modest innovations that enable seamless debit card spending controls and transaction monitoring are valuable tools not just for small business owners, but for caretakers of adults with limited cognitive capacity, as well.

In financial services, there have been even more focused efforts to serve the adults with disabilities. One is to build institutions that are dedicated to serving populations that have been overlooked in general because of “able-ism.” Purple is a challenger bank that was launched over the summer by a company called youBelong, who built the first social network for “people with special needs.” The bank is the evolution of youBelong’s mobile bank for families with special need children, youBelong Cash, and emphasizes financial literacy and education as a strategy for helping people with disabilities enjoy security and independence.

Founded by CEO John Ciocca, Purple offers a digital savings account with no hidden fees and no minimum balance. Account holders can set up their accounts to receive any Social Security Insurance and Disability payments they are eligible for. Access to PFM features such as money transfers and transaction tracking are included in Purple’s banking app. The accounts come with a Purple Mastercard Debit card, and Purple donates a portion of its revenues to the Special Olympics with every card transaction.

Among fintechs, True Link Financial is a company that has dedicated itself to improving the financial well-being of people with disabilities as well as vulnerable older adults. Payment cards that can be administered by a responsible family member or guardian on behalf of an intellectually-challenged adult, for example, are among True Link’s offerings. The company announced a $35 million Series B round over the summer and its founder and CEO, Kai Stinchcombe, highlighted the way the platform can serve people with disabilities.

“When we launched the True Link Card, it quickly became clear that its features could protect a wider range of people who weren’t being served by traditional financial institutions,” Stinchcombe wrote. “We found that people with disabilities and individuals in recovery from addiction could use our product to meet their unique needs and circumstances.”

Other Finovate alums – from Best of Show winner Golden to Eversafe – also have platforms geared toward helping vulnerable seniors that can be similarly leveraged to benefit members of the disabled community and their families.

Still there are significant challenges. According to a Pew Research Center study from 2017, the rate of technology adoption among the disabled across age groups lags behind those without disabilities – and significantly so in some areas. The home broadband gap between seniors with disabilities and seniors without disabilities is more than 20%. The smartphone gap between non-seniors (ages 18 to 64) with disabilities and non-seniors without disabilities is 17%. If anything, the research suggests that an emphasis on not just the disabled, but disabled seniors in particular – where smartphone and home broadband adoption rates are below 40% – would go a long way toward helping the neediest among those with disabilities.


Photo by Judita Tamošiūnaitė from Pexels

Fintech and the Case for Senior-Based Solutions

Fintech and the Case for Senior-Based Solutions
Photo by Noelle Otto from Pexels

Recently I came across an interesting story of how tech native GenZ kids were being paired with aging Boomers to help them navigate a variety of contemporary technology tools – from their smartphones to their SnapChat apps.

At a time when sneers like “OK Boomer” quickly trend on social media, it was a refreshing reminder of the role younger generations can play in making some of the dramatic changes in society – including technology – easier for their older family members, friends, neighbors, and even perfect strangers to navigate.

With this in mind, I wanted to take a look at how entrepreneurs are leveraging fintech to do the same thing: make it easier for seniors to not just participate in online life, but to thrive there.

Ensuring that the online and mobile worlds are a safer place for seniors is one of the important contributions that technology can make. EverSafe, which introduced its solution to Finovate audiences at FinovateFall 2014, specializes in leveraging technology to help protect seniors against financial exploitation. The company’s software examines the senior’s financial transactions and credit report on a daily basis, looking for unexpected patterns and other anomalies that may indicate potentially fraudulent activity. Once suspicious activity is detected, the user is alerted immediately and, if the activity is confirmed, a resolution process is started.

Earlier this year, Eversafe lent its technology to researchers at the Oregon Health & Science University School of Medicine in Portland. The goal is to help medical professionals uncover cognitive test markers that correlate with changes in the financial behavior of seniors. Interviewed in Alzheimer’s News Today, Dr. Kathy Wild noted that these insights could help determine when and to what extent independent living is the best option for a given senior. The results of Wild’s study are expected in 2021.

Eversafe was founded in 2012 by Howard Tischler, who is the company’s CEO. The firm is headquartered in Columbia, Maryland.

Best of Show winner at FinovateFall 2018, Golden offers technology geared toward helping older Boomers take care of their parents, many of whom are entering assisted living communities. The company’s Financial Caregiving Assistant app and Family Collaboration platform provide an array of services such as security for online accounts; automatic, on-time billpay; expense review; and a family document vault. The offering also helps seniors and caretakers to discover government benefits and drug discounts they may be eligible for. Partnerships with a variety of financial services companies gives Golden users the ability to offer branded services – including legal, financial, estate, and wealth management services – to their customers, as well.

The first company to win AARP’s Financial Innovation Award and Blue Cross Blue Shield’s Aging Innovation Challenge, Golden was launched in 2016 by CEO Evin Ollinger, and is headquartered in San Francisco, California.

Even among hardened fintech fans there was an audible gasp in the room when FinovateAsia 2019 Best of Show winner Bereev‘s CEO announced bluntly that her company’s goal was to help you “plan for your death.” Then again, it’s hard not to take a company that uses the Twitter hashtag #DeathPlan seriously.

Malaysia-based, Bereev digitizes and simplifies a life-planning process that is not only complex, but is also typically paper-intensive and burdensome. In explaining the origins of the company, founder and CEO Izumi Inoue compared the unexpected, end-of-life experience of her grandmother with the passing of her grandfather soon afterward, who had learned from his wife’s death the importance of end-of-life planning. And not just for important documents and the numbers to bank accounts, either. More personal instructions like which friends to contact were also a part of Inoue’s grandfather’s plan. They are a part of Bereev, as well.

A legacy planning solution, Bereev helps guide an individual’s family on what to do in the event of their injury, incapacitation, or death. Bereev has four components to building this contingency plan: a digital vault for important documents such as wills and insurance policies; the ability to record and save “last words” to be sent or shared with loved ones; and an accessibility console that enables the user to determine who gets access to which data and information in Bereev.

The fourth component is a guided journey that helps ensure that users provide clear instructions on how they want their affairs handled after death. The solution is set up so that all the user has to is answer a pair of questions each week, and Bereev will build out over time a personalized set of end-of-life instructions based on the user’s responses. “Before you know it,” Inoue said, “you’ll have very clear instructions left behind.”

Poignantly, Inoue notes that there are many innovations in technology in general and fintech in specific, that help you prepare and take advantage of the happier times in life: getting married, buying a first home, planning for a family. “But what about the darker and tougher times in life,” Inoue asks, “who is going to help you then? At Bereev, our goal is to help you cope through those difficult moments of life – with technology.”

Finovate Alumni News

On Finovate.com

  • SocietyOne Appoints New CEO as it Nears $500 Million in Total Lending.
  • Dublin’s Leveris Picks Up Investment from Link Asset Services.

Around the web

  • Coinbase rebrands its crypto wallet Toshi as Coinbase Wallet; announces acquisition of Distributed Systems.
  • Experian unveils new integrated data and analytics platform, Ascend Analytics on Demand.
  • ID.me to provide its digital credentialing service to government agencies and healthcare organizations as a white label offering in 2019.
  • Kofax earns spot on the Constellation ShortList for Robotic Process Automation.
  • Biometric Update features Jumio, Mitek, and Onfido in a review of digital identity verification providers.
  • Breaking Banks highlights EverSafe in a conversation on how fintech is meeting the needs of an aging population.
  • Ad Exchanger: Cardlytics Says It Hopes To Expand Beyond Bank-Owned Media.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate

  • Wave Brings Business Services to Royal Bank of Canada’s Online Banking Platform
  • Finicity Teams with DataVerify.
  • Ripple Entices Banks with New Accelerator Program.

Around the web

  • Tradeshift joins the Hyperledger Board.
  • DAVO to offer app to Poynt merchants via Poynt’s App Marketplace
  • Ondot, Elan provide two-way fraud alerts for My Mobile Money app.
  • EverSafe wins a spot in Fidelity’s list of “8 financial tips for new widows.”

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Bambu Wins Strategic Investment from Franklin Templeton.

Around the web

  • NBKC Taps Gro Solutions for Consumer Account Opening; Partners In Development of Business Account Opening Solution.
  • Pymnts: ShopKeep Enters Small Business Lending Market.
  • CSI globalVCard Partners with Mutual of Omaha Bank.
  • Mastercard partners with Garmin to offer customers a contactless payment watch.
  • American Banker looks at the partnership between D3 Banking and First Tennessee Bank.
  • Ping Identity to provide hub for UK Open Banking framework.
  • Braintree introduces support for Apple Pay and Android Pay in Australia.
  • MyChoiceTech reviews Eversafe, an anti-fraud solution geared toward seniors.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

JP Morgan Chase’s Startup Portfolio with CFSi

JP Morgan Chase’s Startup Portfolio with CFSi

JP Morgan Chase is more than halfway through its 5-year $30 million commitment to startup innovation in its partnership with CFSi’s FinLab. Each of the past three years, fintech startups have been invited to apply to the accelerator which is focused on finding financial solutions for low- and moderate-income consumers (for example, this year’s challenge).

So far, CFSi/Chase have invested $250,000 each in 24 for-profit companies for a total of $6.0 million (notes 1, 2). In addition, they’ve made two grants totalling $500,000  The investments (note 3) were made in June 2015, June 2016, and this month, so it’s too early to see how well the venture is at picking winners (official rules here).

We do know that two of last year’s class are already out of business, Bee and Remedy, a surprising result for companies winning a quarter-million investment from the third largest bank in the world just 12 months ago. On the other hand, the class of 2015 already has six early winners from the 9 investments (below), so things look good overall:

  • Digit, the impulse savings app which has raised $36.5 million
  • LendStreet, a marketplace-lending platform which has raised $28.25 million
  • Ascend, the loan management service, which has raised $12.75 million
  • Even, the income smoothing service, which has raised $12.25 million
  • SupportPay, the child-support management app, which has raised $7.1 million
  • Propel, the food-stamp support app, which has raised $5.4 million

Since the average investment is just 12 month’s old, it’s too early to judge CFSi/Chase’s seed-stage investing prowess. And that isn’t even the primary goal of the joint program with CFSI. But it’s always nice to turn a profit while doing good. Based on the excellent performance of its first class, we estimate that the venture is already sitting on a paper gain in excess of $1.5 million (note 3) across the 21 for-profit companies still in business, a 50% total gain on an average of $3 million invested. And they may have had some return of capital with the acquisition of Prism by PayNearMe.

 


Total Return (2015 to 2017)

Total invested: $6.0 million in 24 companies (note 2)

Total grants: $500,000 in 2 non-profits (note 3)

Total returned: 1 exit, unknown valuation

Total market value: $7.5 million+ (note 4)

Paper gain: $1.5 million+ (50% total gain on average of $3 million invested from July 2015 to date)


 

Results by cohort:

2017 Investments


Total invested: $2.0 million

Total market value: $2.0 million

Paper gain/loss: $0


Blueprint Income: Creating the future pension – a simple, pre-determined income stream backed by insurance companies.

Total funding: $250,000

DavePredicts your “7-day low” checking account balance and offers advances on your paycheck at 0% interest to help prevent overdraft.

Total funding: $3.25 million

EverSafeMonitors seniors’ bank and investment accounts, credit cards and credit reports — serving as an extra set of eyes to detect fraud, scams, and identity theft.

Total funding: $250,000 (Finovate alum)

Grove: Personalized, comprehensive financial advice that is accessible and affordable.

Total funding: $250,000

Nova: World’s first cross-border credit reporting agency by building data partnerships across the globe.

Total funding: $250,000

Point: Home-equity platform giving homeowners cash today for a share of their home’s future appreciation.

Total funding: $250,000

Token TransitMobile app to quickly and easily pay for public transportation.

Total funding: $250,000

Tomorrow: Providing long-term financial security to busy millennials and working families.

Total funding: $2.85 million

 

2016 Investments


Total $ invested: $2.0 million + $250,000 non-profit grant

Total $ returned: 2 startups shut down, assume $0 return to investors

Total market value: $1.5 million

Paper gain/loss: ($500,000)


Albert: Mobile app that improves financial health with practical, actionable financial recommendations.

Total funding: $2.85 million

Value to Chase/CFSi: $250,000+

Bee: Mobile banking alternative to the under/un-banked (In process of shutting down)

Total funding: $4.85 million

Value to Chase/CFSi = $0

Earn: Non-profit leveraging technology to solve America’s savings crisis.

Total funding: $250,000

Value to Chase/CFSi: $0 (non-profit grant)

EarnUp: Platform that intelligently automates loan payments and identifies earning opportunities for the 200 million indebted Americans.

Total funding: $3.25 million

Value to Chase/CFSi: $250,000+

CreditHero: eCreditHero helps consumers fix their credit report errors for free.

Total funding: $250,000

Value to Chase/CFSi: TBD

Everlance: App for freelancers to automatically track their business miles and expenses.

Total funding: $250,000

Value to Chase/CFSi: TBD

RemedyProtects people from medical bill errors and overcharges, saving the average family over $1,000 per year (shut down 14 July 2017)

Total funding: $2.15 million

Value to Chase/CFSi: $0

ScratchModern-day loan servicer that delivers a borrower-first experience.

Total funding: $250,000

Value to Chase/CFSi: TBD

WiseBanyan: Free financial advisor.

Total funding: $250,000 (Finovate alum)

Value to Chase/CFSi: TBD

 

2015 Investments


Total invested: $2.0 million + $250,000 non-profit grant

Total returned: 1 exit, unknown valuation

Total market value: $4 million+

Paper gain: $2 million


AscendReduces risk on current loans and rewards the borrower by lowering interest payments for positive financial behaviors.

Total funding: $12.75 million

Value to Chase/CFSi: $500,000+

DigitAutomated savings tool that identifies small amounts of money that can be moved from checking into savings based on spending habits.

Total funding: $36.5 million

Value to Chase/CFSi: $1 million+

EvenTurns the inconsistent income of hourly and part-time workers into a steady salary.

Total funding: $12.25 million

Value to Chase/CFSi: $500,000+

LendStreetMarketplace-lending platform that helps borrowers reduce their debt and rebuild their credit.

Total funding: $28.25 million

Value to Chase/CFSi: $1 million+

PayGoalNon-profit workplace tool that enables financially underserved workers to improve their financial health.

Total funding: $250,000

Value to Chase/CFSi: $0 (non-profit grant)

PrismComprehensive bill payment and management app that helps people better manage their personal finances. In early 2016, Prism was acquired by fintech company PayNearMe.

Total funding: $3.8 million

Value to Chase/CFSi: Exited at unknown price

PropelSimplifies the food stamp application process by streamlining the initial enrollment form.

Total funding: $5.4 million

Value to Chase/CFSi: $500,000+

PuddleReduces risk on current loans and rewards the borrower by lowering interest payments for positive financial behaviors.

Total funding: $250,000

Value to Chase/CFSi: TBD

SupportPayAutomated payment platform that enables parents to share child expenses and exchange child support.

Total funding: $7.1 million

Value to Chase/CFSi: $500,000+


 

Author: Jim Bruene is Founder & Senior Advisor to Finovate as well as Principal of BUX Advisors, a financial services user-experience consultancy. 


Notes:

  1. We only know that Chase is a “founding partner” in the $30 million effort. We don’t know if Chase is the sole investor, or merely the lead. And we don’t know what happens with any investment gains, whether they go back into CFSi’s balance sheet or accrue to Chase and any other investors involved.
  2. It appears that the companies are each offered a $250,000 convertible note. But we don’t know the overall terms, how many companies accept the financing, or if they are all $250,000. For the sake of this post, we are assuming everyone takes the full $250,000. We also don’t know if Chase is earmarking part of the $30 million commitment for add-on investments. So far, there are no public record of add-on investments in the 26 companies.
  3. Non-profits receive restricted grants of $250,000.
  4. Since none of the companies have revealed valuations in their subsequent financings, to value Chase’s stake, we are assuming a 2x valuation on A-rounds and a 4x valuation on B-rounds.

Finovate Alumni News

On Finovate.com:

  • Build Intelligent Apps at Enterprise Scale with Ayasdi Envision.
  • PayPal’s Venmo Goes Head-to-Head with Zelle, Square Cash, and… Amazon

Around the web

  • EverSafe earns spot among the winners of Centre for Financial Services’ Financial Solutions Lab competition.
  • FIS introduces test solution to help FIs embrace real-time payments.
  • iovation to integrate its device-based authentication technology with PingFederate from Ping Identity.
  • BBVA taps into biometrics with new firm Veridas.
  • Expensify integrates with FinancialForce Accounting and PSA.
  • Rabobank selects Finastra (the merger of Misys and D+H) payment services hub for cross-border payments.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • StockViews Closes Second Round Equity Funding, Earns FCA Authorization.

Around the web

  • EverSafe picks up $250,000 in capital from JP Morgan as one of eight FinLab startup winners.
  • Affinity Plus FCU ($2 billion in assets) to deploy Fiserv’s Architect platform to power its online and mobile banking services.
  • Trusted Key CEO Prakash Sundaresan looks at changing customer expectations, security challenges, and the shifting regulatory landscape through the lens of FinDEVr London.
  • Payfone wins patent for technology that fights SIM swap fraud.
  • Ghana’s Premium Bank chooses NetGuardians’ anti-fraud solution, FraudGuardian.
  • LendingTree acquires DepositAccounts for undisclosed sum.
  • AutoGravity unveils partnership with Fletcher Jones Auto Group.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Revolut Lands $8.7 Million, Launches Crowdfunding Campaign
  • Spiff Raises $150,000; Adopts Tech Talent from Fink

Around the web

  • Asset TV interviews CEO Tony Aguilar, founder, Student Loan Genius.
  • Business Quarter profiles Ormsby Street MD, Martin Campbell.
  • TechCityNews features Aire in an issue devoted to artificial intelligence.
  • TickSmith upgrades its TickVault Platform with file inventory module.
  • Bank Info Security interviews Fiserv anti-fraud specialist, Andrew Davies.
  • CNBC column on financial fraud and retirees quotes Liz Loewy, general counsel for EverSafe.
  • Bill.com launches Bookkeeping Accelerator Program.
  • CNBC features Moven founder and CEO Brett King speaking about his newest book, “Augmented: Life in the Smart Lane.”
  • Kasasa Named One of the Best Places to Work in Austin for a Second Consecutive Year.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • “Lending Club Raises Average Rate 0.25%”
  • “Wipro Inks Agreement to Acquire Viteos Group”

Around the web

  • VentureBeat takes a look at the latest update to Toshl’s PFM app.
  • Insurance NewsNet features Wealthfront, Personal Capital, Hedgeable, and Betterment in a survey of robo-advisers.
  • WooTrader enables direct trading from its platform courtesy of a new integration with Tradier and its brokerage API.
  • GeekWire interviews CEO BJ Lackland of Lighter Capital.
  • Fidelity Clearing & Custody to offer clients protection from EverSafe at a reduced rate.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • “StockTwits Offers Brokerage Functionality Powered by Robinhood”
  • “Finovate Debuts: bleu Unveils its Beacon-powered, Point-of-Sale Solution”

Around the web

  • TechCrunch names Stockpile gift card on list of Awesome Gifts For Your Favorite 20-Something.
  • Prosper recognized as 24th fastest-growing company on Deloitte’s Fast 500. San Francisco Business Times places Prosper as number 3 of the Fastest Growing Companies of 2015.
  • Kashoo launches period-locking feature to lock data within prescribed timeframes.
  • Built in Colorado names Google, OnDeck, Ping Identity, Personal Capital, Xero, and PaySimple on list of top 100 tech companies in Colorado.
  • TickSmith’s TickVault platform earns the fast-growing firm an Innovators Award from FIA.
  • CenturyLink and Cogent enter into interconnection agreement.
  • RAGE Frameworks partners with Genpact, leveraging AI to automate financial processes.
  • Los Alamos National Bank chooses FIS as its new core banking provider.
  • National Bonds to deploy AML Risk Manager from Fiserv.
  • Geezeo launches its Life Infused Financial Experiences custom apps.
  • Let’s Talk Payments looks at edo Interactive and its partnership with Visa Europe.
  • Azimo extends its money-transfer service to Nigeria.
  • Fidelity Clearing and Custody teams up with EverSafe to help prevent elder financial abuse.
  • TransferTo joins forces with Continental Money to bring remittance services to Africa.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • “Socure Secures $2.5 Million in Debt Financing”
  • “Five Finovate Alums Named 2015 Technology Pioneers by World Economic Forum”

Around the web

  • Let’s Talk Payments interviews Stephane Dubois, Xignite CEO and founder. See Xignite at FinDEVr 2015 in San Francisco in October.
  • Flint Mobile upgrades its iOS mobile app to improve compatibility with Apple Wallet.
  • Cloud OS Corezoid is now available via the Amazon Marketplace (in Russian).
  • Forbes notes MaxMyInterest, Dragon Wealth, and EverSafe in a feature on the global growth of fintech accelerators.
  • Market Visual integrates with the Tradier API to enable investors to manage stock portfolios and trade on a single platform.
  • Q2 Holdings acquires Centrix Solutions for $20 million.
  • Ayasdi named a 2015 Technology Pioneer by World Economic Forum.
  • Delaware Business Times profiles Global Debt Registry.
  • RateFuel asks if Qapital represents the “future of banking.”
  • PayNearMe partners with The California Department of Child Support Services to offer a new payment option for cash-paying customers.
  • FutureAdvisor launches FutureGift to help friends and family easily contribute to kids’ college funds.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.