INETCO’s Insight 7 Brings Machine Learning to Fraud Prevention

Transaction monitoring and analytics company INETCO recently unveiled Insight 7, fraud detection technology for financial institutions and payment processors.

Insight 7 leverages payment data and machine learning algorithms to discern payment fraud in real time and reduce the number of false positives; keeping the bad guys out while allowing authentic consumers to proceed with their transactions. The new release’s fraud detection capabilities monitors for suspicious activity, including card present, card not present, and card reversal fraud; as well as provides transaction risk scoring, payment outlier detection, “man-in-the-middle” attacks, and more.

“Real-time transaction risk scoring on an individual customer basis is a game changing advancement from existing approaches that only rebuild customer models as part of a scheduled batch ETL (extract, transform and load) process,” said Ugan Naidoo, INETCO CTO. “The result is more precise risk scores for all types of card-present and card-not-present transactions, a streamlined escalation process and less customer friction.”

The real time nature of the technology is made possible through INETCO’s ability to view the entire path of a transaction. When malware or an ATM cash-out attack is detected, banks and payment processors will instantly know that the transaction has been tampered with.

INETCO is primarily distributing Insight 7 via partner sales. The company has strong relationships with NCR, Cognizant, and Fiserv, as well as global partners in Mexico, North Africa, and Eastern Europe.

The recent release builds on INETCO’s existing technology, including the ATM analytics technology the company demoed at FinovateEurope 2015. INETCO’s solutions, which are available in more than 50 countries, range from regulatory compliance to ATM monitoring to payment card analytics. Established in 1984, INETCO is a privately held company headquartered in Vancouver, Canada. Bijan Sanii is president and CEO.

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Fiserv and INETCO Team Up to Enhance ATM Management

FiservHomepage

Financial services giant Fiserv and transaction monitoring and analytics provider INETCO announced a partnership today that will benefit both parties.

Wisconsin-based Fiserv will act as a reseller for INETCO’s Insight and Analytics solutions, offering the products to ATM and self-service operators. INETCO, in turn, will integrate its real-time transaction data and analytics content into Fiserv’s Device Manager monitoring solution.

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Incorporating INETCO’s data analytics into Fiserv’s Device Manager solution will help ATM network managers increase the availability of devices and number of successful transactions by improving fault management, service management and troubleshooting. Additionally, the alerts offer managers visibility into transaction activity and the availability of currency across their network.

INETCO’s Marc Borbas, VP product marketing, and CFO Dallas Pretty debuted INETCO Analytics at FinovateSpring 2015. Last month BECU won the 2016 Celent Model Bank award in part for its INETCO-powered transaction-data streaming and transaction-analytics capabilities.

Fiserv showed off Mobiliti Enterprise at FinovateFall 2015 in New York and will debut its latest set of tools next week at FinovateSpring in San Jose. There’s still time to register—but hurry, there’s not much time left.

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Finovate Debuts: INETCO Analytics Helps FIs Leverage Transaction Data

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For financial institutions, there may be no more valuable information than real-time transaction data. And that may be why a company like INETCO, which has competed in more than one tech-rodeo since its 1984 founding, has developed technology to put real-time transaction data right where bank CMOs want and need it.

“Often this kind of software is very general,” INETCO’s VP of Product Marketing Marc Borbas explained to me in a conversation during FinovateSpring 2015 in San Jose. “We flipped that on its head. ‘You’re a channel manager,’ we asked. ‘How do we provide you with the things you need to do well?'”

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From left: Dallas Pretty, CFO, and Marc Borbas, vice president of product marketing, demonstrated INETCO Analytics at FinovateSpring 2015 in San Jose.

INETCO demonstrated its solution, INETCO Analytics, in its Finovate debut in San Jose, Calif., this past spring. The technology has been on the market since January 2015, and it functions as a self-service analytics application for channel managers. The ATM deployment of the technology was on display in San Jose, but Borbas says that other channels are just a matter of time. The point, he emphasized, was the fundamental shift away from focus on the device (i.e., the ATM, the POS terminal), and more focus on the customer and their actual interaction with the network.

“We ask all these questions about what the device is doing, whether it has paper, whether it has cash, how available it is,” Borbas said. “What if we looked instead at how customers are actually using it? And what if we did this not just for the ATM channel, but for any channel, mobile, online, branch, IVR, you name it … that’s what we’re doing with INETCO Analytics.”

Company facts:

  • INETCO was founded in June 1984
  • Headquartered in Burnaby, British Columbia, Canada
  • Produced more than 100% revenue growth annually since 2012
  • Serves more than 150 banking, retail, telecommunications, and payment-processing customers in more than 50 countries.
  • Bijan Sanii is CEO

How it works

The special sauce at the heart of INETCO Analytics is how the technology is able to pull transaction data from the network, and the plaform’s ability to package that data into “role-specific” solutions. INETCO manages to pull this off with a patented set of technologies (seven of them, to be specific) that do not rely on agents on the ATM—no changes to the transaction switch or host, no data warehouse or data mart in the FIs environment is touched.

“What’s nice is that you don’t have to change your app,” Borbas said. “It’s a very light way to get at that data.”

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INETCO Analytics currently provides ATM content managers with essential information about where their customers are, which ATMs are being used most frequently and when, whether there are competing ATMs in the area, and more. The technology even lets channel managers know who their best customers are, as revealed by ATM-usage data, at least, as well as cash-utilization rates and levels.

“You can see if there are cash dispensers, or other banks, and use that to refine your placement strategy,” Borbas said. He also talked about how the solution could help ATM channel managers see just how efficiently their machines are working. “When you run a large ATM estate,” he explained, “you want to know where do you have lineups building, where are you disappointing customers, where is someone hitting the end of a queue and leaving because they don’t want to do business with you.”

Borbas says INETCO can see the transactions not only as they happen, but also how frequently those transactions occur. “It’s the next best thing to having a college intern sitting by the machine watching people go by,” he says.

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INETCO’s role in bringing big (transaction) data to banks comes after three decades of experience producing network software. Borbas said while building network software has been good for the company, there was a realization that much might be gained by turning the equation around.

“IT people were saying that the transaction data flowing through the channel would be valuable to marketing folks,” Borbas said. So now, instead of focusing on software that runs networks, INETCO is making sure the “network is monitoring the software.”

The future

INETCO has had a busy 2015. In addition to launching Analytics at the beginning of the year, and demonstrating the technology at Finovate in the spring, INETCO in May forged a partnership with Mexico’s Edenred, a corporate services provider with more than 2 million users, and inked a deal with BECU (Boeing Employees Credit Union; $12 billion in assets) to deploy its Analytics platform with the 850,000+ member credit union.

“It’s no secret that omnichannel is big with bankers,” Borbas said, adding that the next step for INETCO Analytics will be to take the technology beyond ATMS to channels such as mobile and POS. He says that 2015 is an ideal time for the channel expansion, and that it’s “just a matter of deciding which one.”

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INETCO will be guided by what Borbas called “the pain-point story.” The company made the bet that somewhere in the bank the data exists and that it’s just hard to get. The issues with ATMs in terms of time lags made it a first choice, but the company is looking for the next best way to deploy the technology. “Who is going through the most pain to get the information they need?” Borbas said, framing the question. “We have the aspirin.”


Check out the FinovateSpring 2015 demo video for INETCO below.

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This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.