Voice banking is coming to the customers of First Hawaiian Bank, courtesy of Amazon Alexa and the bank’s decision to extend its partnership with Fiserv.

President and COO of First Hawaiian Bank Eric Yeaman highlighted the firm’s long relationship with the Brookfield, Wisconsin-based financial services leader. “We have been working with Fiserv for several years to enhance our digital services and empower our customers with a wider range of choices in banking convenience,” he said. “With voice-driven technology playing a bigger role in people’s lives, the time was right to introduce voice banking into that mix.”

Voice banking capabilities will be available to customers via Amazon Alexa. Initially, customers will be able to check balances and review transactions; the bank will review customer preferences and demand to determine which additional capabilities will be added. The deployment marks the first use of voice banking technology from a bank or credit union based in Hawaii, and seeks to take advantage of the growing number of – and higher engagement from – voice banking users.

“Voice banking is another way the bank is expanding the spirit of service and connecting with customers through intelligent interactions that reflect how people live today,” President of Digital Banking for Fiserv Kevin Schultz said. He referred to the $20 billion institution as a “customer-focused bank” with a “reputation for exceptional service.”

With assets of more than $20 billion, First Hawaiian Bank was founded in 1858 as Bishop & Company. The firm has 55 branches in Hawaii, with another three on Guam, and two on Saipan. It is the largest bank in the state.

Fiserv most recently demonstrated its technology at FinovateSpring 2018 – partnering with Samsung SDS America to show the integration of biometric authentication with its Commercial Center platform. Founded in 1984, Fiserv serves more than 12,000 clients around the world and reported global revenues of $5.7 billion last year.

Fiserv trades on the Nasdaq under the ticker “FISV,” and has a market capitalization of $32 billion. Jeffrey Yabuki is CEO.

Fiserv’s new digital loan origination system has been launched with account opening functionality, including credit cards and personal loans, reports Antony Peyton of Fintech Futures (Finovate’s sister publication).

Called Originate, it is integrated with other Fiserv digital solutions including the Mobiliti mobile banking and payments platform.

The first solution in the suite, Originate Deposits, features a user interface with optional ID scanning, autofill, and facial recognition to allow consumers to open an account or initiate a loan application from a mobile device, tablet, computer, or at a branch.

Maryland-based Hamilton Bank is the first bank to beta test it.

“We’ve been looking at options for a better digital account opening experience, regardless of where or how our customers choose to complete the process,” said Sherri Wilson, SVP of Hamilton Bank.

Credit Union 1 in Illinois is another early taker.

Paul Simons, CEO of Credit Union 1, said: “While we maintain a high volume of account openings, only a small percentage of our members were completing the process online. It was just too complex. The interface and flow in Originate Deposits are as intuitive as buying from a leading online retailer.”

Fiserv said that additional Originate solutions will come at the end of 2018 including retail, auto and mortgage.

Founded in 1984 and headquartered in Brookfield, Wisconsin, Fiserv demonstrated its Commercial Center at FinovateSpring 2018 (in partnership with Samsung.) 2018 has been a busy year of partnerships for the company, which teamed up with Philippine Veterans Bank earlier this month, with Your Legacy Federal Credit Union in August, and with cybersecurity firm, BlueVoyant in July.