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Fiserv Helps Bring Voice Banking to the Aloha State

Voice banking is coming to the customers of First Hawaiian Bank, courtesy of Amazon Alexa and the bank’s decision to extend its partnership with Fiserv.

President and COO of First Hawaiian Bank Eric Yeaman highlighted the firm’s long relationship with the Brookfield, Wisconsin-based financial services leader. “We have been working with Fiserv for several years to enhance our digital services and empower our customers with a wider range of choices in banking convenience,” he said. “With voice-driven technology playing a bigger role in people’s lives, the time was right to introduce voice banking into that mix.”

Voice banking capabilities will be available to customers via Amazon Alexa. Initially, customers will be able to check balances and review transactions; the bank will review customer preferences and demand to determine which additional capabilities will be added. The deployment marks the first use of voice banking technology from a bank or credit union based in Hawaii, and seeks to take advantage of the growing number of – and higher engagement from – voice banking users.

“Voice banking is another way the bank is expanding the spirit of service and connecting with customers through intelligent interactions that reflect how people live today,” President of Digital Banking for Fiserv Kevin Schultz said. He referred to the $20 billion institution as a “customer-focused bank” with a “reputation for exceptional service.”

With assets of more than $20 billion, First Hawaiian Bank was founded in 1858 as Bishop & Company. The firm has 55 branches in Hawaii, with another three on Guam, and two on Saipan. It is the largest bank in the state.

Fiserv most recently demonstrated its technology at FinovateSpring 2018 – partnering with Samsung SDS America to show the integration of biometric authentication with its Commercial Center platform. Founded in 1984, Fiserv serves more than 12,000 clients around the world and reported global revenues of $5.7 billion last year.

Fiserv trades on the Nasdaq under the ticker “FISV,” and has a market capitalization of $32 billion. Jeffrey Yabuki is CEO.