Cash App Experiments with New Payment Form Factors

Cash App Experiments with New Payment Form Factors
  • Cash App launched Cash App Tags, NFC-enabled, payment “accessories” that let customers pay without their phone or card.
  • The first of these new tags comes in the form of a wand, but the company said that other form factors will be available in the future.
  • While payments companies have tried and failed to move the payments form factor from cards and phones, the wands may succeed because they are visible, social, and impossible to ignore.

Cash App announced a new payment form factor yesterday that is so outrageous it would have dropped the jaws of payments executives in 2014 to the floor. The payments company unveiled the first release of Cash App Tags, NFC-enabled, payment “accessories” that let customers pay without their phone or card.

The pilot Cash App Tag comes in the form of a pearlescent wand, aptly called Cash App Wand. Eligible users ages 13 and up with an active Cash App Card can activate their wand by linking their wand to their Cash App Card using the Cash App on their phone. Once the wand is activated, customers can tap to pay without holding a phone or card. 

The new form factors will work where Visa tap-to-pay is accepted and there are no minimum balance or activity requirements. Just like Cash App’s payment cards, Tags offer real-time transaction alerts, 24/7 fraud monitoring, and the ability to instantly lock, unlock, and deactivate them within the app.

Odds are that if you’re reading this, Cash App’s Tags aren’t marketed to your demographic. The company explicitly designed them for Gen Z customers as a new form of expression and for use in situations where phones aren’t allowed or are too cumbersome to pull out of a bag. Cash App is anticipating that users will want to collect them like Labubu dolls. In a recent survey of Gen Z consumers, the company found that 38% of this generation purchases collectibles, accessories, or limited edition items at least monthly.

“While digital wallets are invisible and physical cards are often buried in wallets, Cash App Tags are just the opposite,” said Block Hardware Lead Thomas Templeton. “We see a unique opportunity here to make payments visible and social for the first time. Early testers have told us that they’ve loved carrying the Wand and showing it off at checkout, so we believe there’s a real appetite for this among our customers”

The Cash App Wand is now available for $25 in the app, and the company plans to release limited runs of new designs in the coming weeks. “We see this as an early starting point for Cash App Tags. The number of form factors we can create is nearly limitless,” added Templeton. “From clothing to jewelry, almost any item can become a way to pay with this technology. We’re looking forward to hearing what our customers want to see next.”

I can’t decide whether I love this or hate this. Payment companies have tried for over a decade to move the payment form factor from the phone to a ring, fitness band, and even a Timex watch, but each effort has failed to gain traction. At the same time, the industry has been hyper-focused on making payments invisible, and this is the exact opposite. Perhaps moving the form factor to something as outrageous as a wand will succeed because it is visible, social, and impossible to ignore.

Finastra Unveils New Analytics Solution for Lenders Data Insights 2.0

Finastra Unveils New Analytics Solution for Lenders Data Insights 2.0
  • Digital financial services software company Finastra unveiled its new analytics solution for lenders this week, Data Insights 2.0.
  • Available for Finastra’s mortgage origination solution, Originate Mortgagebot, Data Insights 2.0 gives lenders a comprehensive view of the borrower journey through the application process to identify areas of friction and applicant drop-off.
  • Finastra was formed via a merger between Finovate alum Misys and D+H in 2017. Chris Walters is CEO.

A new analytics solution offered by Finastra will help mortgage lenders convert more applications into funded loans. The new tool, Data Insights 2.0, is available for Finastra’s mortgage origination solution, Originate Mortgagebot, and gives lenders an accurate view of the borrower journey through the mortgage application process to identify where applicants tend to drop off. Data Insights 2.0 helps lenders pinpoint performance gaps to enhance their own processes, and features peer and industry benchmarking based on anonymized data from 1,000+ mortgage originators to allow them to measure their performance against the market.

“We knew we were losing applicants at specific points in the process, but we couldn’t figure out why,” United Bank VP and Mortgage Production Manager Brenda Stoerkel said. “Data Insights showed us exactly where the process was breaking down. By fixing our mobile experience and adjusting our communication timing, we saw our completion rates improve. Having the right information to make better decisions makes both our operations and our borrower experience stronger.”

Data Insights 2.0 offers real-time application exit point tracking as well as conversion analysis and geographic heat maps of application activity. The technology also provides insights into borrower demographic profiles, performance metrics for credit score distribution channels, and submission timing analysis. This will enable lenders to identify areas of friction in the application process better—including hard-to-understand forms, slow response times from the system, or a poor mobile experience—enabling them to accelerate approval timelines, enhance communication, and deliver a better experience for applicants. Data Insights 2.0 also provides peer benchmarking against industry standards to deliver a market-wide context for performance. These metrics—including applicant exit points, conversion rates, loan-to-value ratios, and more—enable lenders to move quickly from insight to action.

“Lenders have access to a considerable amount of data, but they need real insights to help them optimize their business,” Finastra Chief Product Officer for Lending Rick Foresta said. “We built Data Insights 2.0 to cut through the noise. It tells you what’s actually happening in your mortgage pipeline and what you should do about it to make it easier for people to buy homes.”

Formed via a merger between Finovate alum Misys and D+H in 2017, Finastra provides financial services software to more than 7,000 customers, including 40 of the world’s top 50 banks. Active in more than 110 countries around the world, the London-based company offers solutions for lending (LoanIQ and LaserPro), payments (Global PAYplus and Payments To Go), and universal banking (Essence), facilitating $7 trillion in transaction value daily.


Photo by Álvaro Serrano on Unsplash

How Should Financial Institutions Think About AI and Customer Experience? Cresta’s Stacy Osorio Weighs In

How Should Financial Institutions Think About AI and Customer Experience? Cresta’s Stacy Osorio Weighs In

As financial institutions increasingly deploy AI across customer service channels, many are wondering where they should start.

At FinovateSpring in San Diego earlier this year, I spoke with Cresta Director of Customer Success Stacy Osorio about how banks, credit unions, and fintechs should think about customer experience, contact center transformation, and AI-driven automation.

One of the biggest opportunities, Osorio explained, is not simply using AI to reduce costs, but leveraging it to improve customer experiences while helping organizations better understand what is happening across customer interactions.

“Looking at customer experience through that lens, they should be thinking about the role of AI in customer experience transforming your contact center to think about ways to use AI to drive additional revenue, helping to drive that customer experience—whether that’s driving satisfaction or helping coach and innovate different ways or more automation through your AI agent,” Osorio said when discussing how financial institutions should think about AI-powered customer experience.

Osorio also noted that financial institutions should think beyond conversational AI and consider how AI can automate workflows, surface insights from customer interactions, and help human agents have better conversations.

Stacy Osorio serves as Director of Customer Success at Cresta, where she works directly with enterprise customers to help them optimize customer experiences and maximize value from AI-powered customer engagement tools.

Founded in 2017, Cresta offers an AI-powered contact center platform designed to help enterprises improve customer conversations, automate workflows, coach human agents, and better understand customer interactions. The company works with enterprise organizations across industries, including customers such as United Airlines, Cox, Acorns, and others. Cresta’s platform combines conversational intelligence, workflow automation, and AI agents to help organizations improve customer experiences while increasing operational efficiency.


Photo by MART PRODUCTION

Ramp Raises $750 Million at a $44 Billion Valuation

Ramp Raises $750 Million at a $44 Billion Valuation
  • Ramp raised $750 million at a $44 billion valuation as it expands beyond corporate cards and expense management.
  • The company is betting AI token spend will become a major business cost category requiring new financial infrastructure.
  • Ramp launched Stack, an AI-native accounting platform, as it pushes deeper into automation, accounting, and enterprise finance.

Corporate card and expense management platform Ramp is on a roll this week. In addition to launching Stack, an AI-native platform for accountants, the New York-based company also raised $750 million at a $44 billion valuation.

The $750 million boosts the company’s total funds to $3.75 billion, following its most recent raise of $300 million in November of last year. Investors in this week’s round include new contributors Goldman Sachs Alternatives, D.E. Shaw & Co., Morgan Stanley Investment Management, Generation Investment Management, Insight Partners, and BroadLight Capital, as well as previous investors Founders Fund, Lightspeed Venture Partners, D1 Capital Partners, T. Rowe Price, General Catalyst, Alpha Wave Global, 137 Ventures, Thrive Capital, Coatue, Sands Capital, Khosla Ventures, 1789 Capital, Avenir Growth, BoxGroup, 8VC, Pinegrove Venture Partners, Definition Capital, and Stripes.

The investment comes as Ramp positions itself as financial infrastructure for AI spending by expanding into managing one of the fastest-growing costs in business: tokens.

“For 500 years, business ran on two pillars of spend: people and vendors. In the last 24 months, a third arrived—intelligence, paid by the token and invisible to every system we’ve built to manage cost. Ramp is the infrastructure for the third pillar,” said Ramp Co-Founder and CEO Eric Glyman.

As businesses embed AI into workflows, employees and agents are generating growing volumes of token-based costs across models, copilots, and automated workflows. Ramp is betting companies will increasingly need tools to monitor, control, and optimize those costs just as they do traditional employee and vendor spending.

The round also comes days after Ramp launched Stack, a tool that allows customers to use agents to do reconciliations, update schedules, post journal entries, and create flux analyses. This creates value for accountants, as it has pre-built integrations that connect to every system their clients use, offers a full audit trail on every action, and provides an underlying model that handles a wide range of accounting tasks.

Some analysts claim that Ramp is overvalued at $44 billion, as it well exceeds competitor Brex’s valuation of $5.15 billion when it was acquired by Capital One earlier this year. It also exceeds PayPal’s valuation of nearly $38 billion.

However, Ramp is defending its value based on its past platform growth and current trajectory. In the past few months alone, Ramp has launched more than 70 products and major features. In addition to token spend management and Stack, the company released budget tools, procurement agents, accounting agents, and customized tools for startups. Also, Ramp closed two acquisitions and announced geographical expansions into the UK and Europe.

“We’re growing as fast as we were three years ago, at roughly twenty times the size,” said Glyman. “And that’s because finance is going through the biggest structural change since the spreadsheet. Every company needs infrastructure to navigate an AI economy, from a CFO in London to an accounting firm in Wichita. While we’re growing fast, we still only serve a fraction of the market. There’s a lot more work to do.”

Whether Ramp’s valuation proves justified remains to be seen. But the company’s recent product launches and messaging suggest it is attempting something larger than expense management. Rather than positioning itself as a corporate card company, Ramp is betting that businesses entering an AI economy will need new financial infrastructure to manage not only employees and vendors, but also increasingly autonomous systems and the costs they generate.

3 Takeaways from Bilt’s Breakup and Troubled Transition from Wells Fargo

3 Takeaways from Bilt’s Breakup and Troubled Transition from Wells Fargo

The recent crisis involving Bilt, a fintech that specializes in rent-payment rewards, is almost a perfect storm of the challenges faced by fintechs, banks, regulators, and their customers when it comes to third-party partnerships and their discontents.

This week, the Consumer Financial Protection Bureau (CFPB) reported that it had met with Bilt to discuss the issues surrounding the flawed transition process when its partnership with Wells Fargo ended in February of this year. The two companies had been working together since 2022 to offer the Bilt Mastercard. When the partnership ended, Bilt struggled to efficiently move customers into its new Bilt 2.0 structure. Customer complaints were rampant: rent and mortgage payments were returned, delayed, or debited without reaching intended recipients. Card declines were reported amid general confusion about the new arrangement. Massachusetts Senator Elizabeth Warren, who took an early interest in the problem, said that there had been a 1,300% spike in CFPB complaints due to the problems of the Bilt transition.

The CFPB’s statement today expresses confidence in the steps Bilt is taking to remedy the situation, including “reimbursing fees for more than 500 newly identified customers from its outreach following discussions with the CFPB.” The agency also noted that it would “continue monitoring Bilt’s efforts until it is satisfied that full redress will be provided and will share another update at such time.”

What are some of the biggest takeaways from Bilt’s breakup with Wells Fargo and its complaint-ridden transition process?


Partnerships are hard, breaking up can be harder

For all the understandable concern about making fintech/bank partnerships work, there is relatively little discussion about what fintechs should do—or need to do—when a partnership is ending to ensure that the transition does not negatively impact customers or damage relationships with other partners.

Arguably, this is the biggest single takeaway from the Bilt breakup and transition: whether it is because of a regulatory decision, a business challenge, or a bank failure, when transitions out of these partnerships go poorly, the negative impacts tend to fall disproportionately on consumers. There is also some question about who bears the responsibility of protecting customer data and funds during transitions. As such, when these events occur, they can have an industry-wide impact on consumer trust toward fintechs and can blunt innovation by making new technologies and services seem risky to end users and potential partners.


The human touch helps in a crisis

Even though there were reportedly issues with customers accessing live customer support due to “high volumes,” the fact that many Bilt customers were steered toward AI chatbots to resolve issues was a operational and, potentially reputational, mistake.

On the operational level, many customers reported that AI chatbots were unable to answer their questions or provide basic information, let alone resolve specific complaints. Reputationally, this can leave an impression that a firm does not care about effectively triaging customer problems, even if it is understandably not able to solve some problems immediately.

This is also a reminder that human agents that can respond with authentic empathy to confused and frustrated customers are still valuable at a time of increasingly agentic customer care.


Regulatory clarity requires regulatory authority

The lack of regulatory clarity about the ultimate responsibility for safeguarding consumer data and capital during transitions like the one involving Bilt and Wells Fargo is a real problem.

But this lack of clarity is compounded when the disposition of the regulatory body itself is difficult to discern. In its statement, the CFPB underscored its preference for a “collaborative process” rather than what is called a “protracted investigation, followed by a public enforcement action, which could be litigated for years before consumers get any redress.” This, plus a swipe at the Biden-era CFPB director Rohit Chopra, suggests that the CFPB prefers to pursue a less confrontational approach when it comes to holding companies accountable when their actions harm consumers.

This is perhaps better than no approach at all. Recall that the Trump Administration in February 2025 launched a near-shutdown of the CFPB, stopping all enforcement actions, halting new and ongoing investigations, and even locking staff out of buildings. Many of the administration’s actions have been put on hold by a federal court judge ruling in 2025, and oral arguments on a lawsuit challenging the administration’s actions against the CFPB were heard this February. In the meantime, a slimmed-down CFPB has changed its mission to focus on what it calls issues of “clear consumer harm, particularly fraud affecting servicemembers and veterans.”

How well this approach will serve the consumers harmed by the next failed fintech/bank partnership remains to be seen.


Photo by Javier Allegue Barros on Unsplash

Bankjoy Announces Broad Adoption of Personal Finance Platform JoyCompass

Bankjoy Announces Broad Adoption of Personal Finance Platform JoyCompass
  • Digital banking provider Bankjoy announced that its personal finance platform JoyCompass is now deployed with 30 community financial institutions.
  • Embedded directly into users’ digital banking experience, JoyCompass is designed to help boost financial wellness while giving community financial institutions valuable data to help them deepen client engagement.
  • Bankjoy made its Finovate debut at FinovateFall 2016 and most recently demoed its technology at FinovateFall 2023. Michael Duncan is Founder and CEO.

A year after digital banking provider Bankjoy introduced its next-generation personal finance platform, JoyCompass, the solution continues to see broad adoption by community banks and credit unions. Designed to help community financial institutions (CFIs) boost growth via client engagement, JoyCompass is embedded into users’ digital banking experience, supporting financial wellness while providing CFIs with data that helps them increase client engagement and total relationship value. Today, Bankjoy announced that a total of 30 CFIs are now using the platform, including Ellafi, CommunityWide, Advantage Plus, Statewide, Lewis Clark, OU FCU, and SIU CU, among others.

“Community financial institutions have a unique opportunity to differentiate themselves through digital banking experiences that are personal, proactive, and impactful. JoyCompass is helping our clients do exactly that,” Bankjoy Co-Founder and CEO Michael Duncan said.

Bankjoy noted that members using JoyCompass’ spending analysis functionality experienced retention gains of nearly 10% (93% vs 83.8%). Members who created a goal using JoyCompass saw retention gains of nearly 15% (98.5% vs 83.8%), and members who created a budget using JoyCompass experienced retention gains of more than 16% (100% vs 83.8%). These statistics, the company noted, mean deeper relationships with members and reduced churn.

“We were looking for different ways to help our members manage their finances,” said Dillon Tardiff, VP of Marketing and Digital Products at Ellafi Credit Union. “Having JoyCompass within our digital banking, powered by our own data, is just phenomenal. Having it right there is so easy, it helps members track goals and make progress on whatever matters most, whether paying off debt, saving for maternity leave, or other life events.”

Bankjoy’s offering comes as financial literacy continues to be a problem for many consumers. According to a report from Accenture, 40% of customers admit to lacking basic financial knowledge, with 88% of Gen Z and Millennial consumers saying they would like to expand their financial literacy. Additionally, 72% of customers value personalization in their banking options even as many community financial institutions remain unable to offer highly personalized experiences.

In response to this, Bankjoy’s JoyCompass offers a comprehensive financial wellness platform that features personalized education tools, a financial health scoring system, and gamification strategies to make challenging financial concepts and ideas easier to understand.

“JoyCompass enables growth by delivering on the original mission that made community banking special through the branch, now accomplished digitally: building meaningful, personal relationships and helping people succeed financially,” Duncan said when the solution was launched in May 2025. “JoyCompass solves the engagement challenge through gamified financial wellness tools that members actually want to use, delivering value for users and critical data for financial institutions. It creates a virtuous cycle that benefits both the client and the institution.”

Bankjoy made its Finovate debut at FinovateFall 2016 and most recently demoed its technology at FinovateFall 2023, where it showed how its platform is helping neobank Panacea Financial deliver financial services for medical professionals. Founded in 2015 and headquartered in Royal Oak, Michigan, Bankjoy also recently announced that four Corelation-core credit unions have renewed their partnerships with the fintech over the past three months. Bankjoy was recognized as the first Corelation Certified partner in 2021.


Photo by Nils Huenerfuerst on Unsplash

WALLETTO Taps AMLYZE to Advance AML Compliance

WALLETTO Taps AMLYZE to Advance AML Compliance

Financial crime innovator AMLYZE announced this week that fellow Lithuanian company WALLETTO has selected it to strengthen its anti-money laundering (AML) and counter-financial terrorism (CFT) capabilities.

AMLYZE was founded in 2019 to help fight financial crime with a range of SaaS-based products that cover real-time and retrospective transaction monitoring, customer risk assessment, AML/CFT investigations, sanctions, PEP, and adverse media screening.

WALLETTO will integrate AMLYZE’s AML/CFT platform to help reinforce its compliance framework. WALLETTO will leverage the full AMLYZE product suite, including Transaction Monitoring, Customer Risk Assessment, AML Investigations, Customer Screening, and Payment Screening.

“At WALLETTO, maintaining the highest standards of compliance, security, and operational resilience is a fundamental part of our long-term growth strategy,” said WALLETTO Member of the Management Board Migle Soltysiak.

WALLETTO was founded in 2017 to offer solutions for card issuance, acquiring, and electronic payments such as SEPA and SWIFT services. The company is an e-money institution (EMI) regulated by the Bank of Lithuania and holds partnerships with Visa and Mastercard to help businesses scale their payments services without having to worry about compliance.

For AMLYZE, which demoed at FinovateEurope 2024, partnering with WALLETTO will help it expand into the Baltic region. “Welcoming WALLETTO to our client portfolio is a particularly meaningful milestone for us,” said AMLYZE CEO and Co-Founder Gabrielius Erikas Bilkštys. “WALLETTO is one of the largest fintechs in Lithuania, and this partnership reflects our commitment to the Baltic market, which we consider our home. We are proud to be the compliance partner of choice for leading institutions in this region and to continue growing our portfolio of clients served here.”

The partnership comes as compliance infrastructure is becoming not only a regulatory requirement but also a competitive differentiator. As fintechs expand internationally, launch additional payment capabilities, and face more regulatory scrutiny, demand is growing for specialized platforms capable of managing complex financial crime workflows. For AMLYZE, landing one of Lithuania’s largest fintechs shows that newer compliance providers can increasingly compete for traditional financial institutions rather than only smaller customers.


Photo by Pixabay

Napier AI Teams Up with Concentrix to Boost AML Compliance

Napier AI Teams Up with Concentrix to Boost AML Compliance
  • Concentrix Corporation and Napier AI are teaming up to help companies enhance their anti-money laundering and counter-terrorism financing operations.
  • Integrating Napier AI’s compliance platform into Concentrix’s network of financial crime capabilities will enable businesses to boost their fraud prevention efforts with banking-grade, AI-powered solutions.
  • Napier AI made its Finovate debut at FinovateEurope 2018. The London-based financial crime prevention specialist was founded in 2015. Greg Watson is CEO.

A new collaboration between Concentrix Corporation and financial crime specialist Napier AI will deliver advanced, AI-powered anti-money laundering (AML) solutions to companies in banking and financial services, as well as Tranche 2-impacted firms across Australia and New Zealand.

The collaboration adds Napier AI’s compliance platform to Concentrix’s network of financial crime and regulatory technology capabilities, leveraging intelligent transformation, data, and operational excellence to enable companies to transform their fraud prevention and financial crime operations with banking-grade, AI-powered AML and sanctions screening capabilities. The partnership will help companies detect and stop financial crime with greater accuracy and speed, reduce the risk of false negatives, lower the number and frequency of false positives, use automation and intelligent workflows to streamline compliance processes, and enhance regulatory reporting and audit readiness.

“Nobody should have to choose between effective compliance and business growth,” Napier AI Head of Asia Pacific Ron Mullins said. “By partnering with Concentrix, we’re combining cutting-edge AI technology with global scale and transformation expertise to help organizations across ANZ rethink how they approach financial crime—making compliance smarter, faster, and more trusted.”

Designed for banks and credit unions, the collaboration will also benefit Tranche 2-impacted firms such as real estate agents, accountants, legal practitioners, and other professional service providers. These entities are expected to be subject to AML and counter-terrorist financing (CTF) regulations once Tranche 2 of Australia’s Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) reforms is fully implemented. Tranche 1 of the framework, which focuses on traditional financial institutions like banks, credit unions, and money transfer services, was implemented in 2006.

“Financial crime compliance is at a pivotal moment in ANZ, where institutions must balance increasing regulatory demands with the need to deliver seamless customer experiences,” Concentrix GVP of Growth for ANZ Dhiraj Kumar said. “Our collaboration with Napier AI enhances our broader ecosystem of capabilities, strengthening our ability to deliver intelligent, tech-powered solutions that help clients stay ahead of financial crime while driving operational efficiency and innovation.”

A global technology company, Concentrix Corporation helps more than 2,000 clients solve business challenges via a combination of unique data and insights, deep industry expertise, and advanced technology solutions. An intelligent transformation partner and member of the Fortune 500, Concentrix serves companies in verticals ranging from banking and financial services to healthcare, e-commerce, energy, transportation, and more. The firm recently unveiled its immersive experience center, iX360: a hands-on environment that gives clients the opportunity to see technology in action and understand how it supports customer and operational needs.

Napier AI made its Finovate debut at FinovateEurope 2018. At the conference, the company demonstrated its customer screening and transaction monitoring enhancement software, which boosts the performance of legacy AML and client screening solutions. The company’s flagship solution, the Napier AI Continuum platform, integrates multiple compliance solutions into a single dashboard and provides cloud-native, API-first architecture to ensure low-latency performance without disruption during transaction spikes. Founded in 2015, Napier AI today is trusted by more than 100 institutions around the world, with clients including Banco do Brasil, NVIDIA, and State Street. Greg Watson is CEO.


Photo by Anthony DELANOIX on Unsplash

Finovate Podcast Talks AI, Payments, Cannabis Banking and More!

Finovate Podcast Talks AI, Payments, Cannabis Banking and More!

The conversation continues on the Finovate Podcast with Finovate VP and Director of Fintech Strategy, Informa Festivals, Greg Palmer!

Ahead of the release of the Finovate Podcast Best of Show interview series from FinovateSpring, catch up with episodes from earlier in the year that you might have missed.

From AI in banking and consumer finance to digital payments and the challenges facing small businesses, Greg Palmer and the Finovate Podcast cover the top issues in fintech today, as well as underdiscussed topics like financial literacy and the fate of cannabis banking.

Check out the latest from Greg Palmer and the Finovate Podcast below.


Finovate Podcast host Greg Palmer talks with Melissa Solis, CEO of Inbenta, on the evolving role of artificial intelligence in the banking and financial services industry.

Solis introduces her four-stage approach to successful AI implementation and management for banks looking to build on their existing systems. Solis also discusses the customer-facing side of AI, sharing her thoughts on best practices for virtual assistants, live agent support, and enterprise search tools.

Episode 294—Melissa Solis, Inbenta


Stacy Litke, VP of Banking Services at Green Check, and Megan Bennett, Manager of Marijuana Related Business at Wright-Patt Credit Union, talk with podcast host Greg Palmer about the challenges and opportunities involved in providing banking and financial services to businesses in the cannabis industry.

Green Check is a Florida-based provider of software solutions for financial and business services in this industry. Wright-Patt Credit Union is Ohio’s largest, member-owned credit union, and one of the 50 largest credit unions in the US.

Episode 293—Stacy Litke, Green Check, and Megan Bennett, Wright-Patt Credit Union


How are financial services companies leveraging enabling technologies like AI to empower consumers? Podcast host Greg Palmer interviews Debbie Hsu, EVP of Product at Experian, to talk about solutions such as Experian’s virtual assistant, EVA.

A consumer-based AI-powered solution that simplifies complex financial questions and provides actionable guidance, EVA is an example of the value that finance-specific AI tools—built on trusted data and domain expertise—provide compared to generic AI solutions that can generate misleading or incomplete advice.

Episode 292—Debbie Hsu, Experian


Podcast host Greg Palmer talks with Luz Urrutia, CEO of the Accion Opportunity Fund (AOF), about the current state of small businesses in the US and the challenges they face when it comes to securing access to capital.

Accion Opportunity Fund is a nationwide provider of affordable loans, educational resources, coaching, and networking for underserved small businesses. Headquartered in San Jose, California, AOF has served more than 4.5 million clients across lending and learning, and invested more than $1 billion in small businesses since inception in 1993.

Episode 291—Luz Urrutia, Accion Opportunity Fund


Robert Bueninck, CEO of Unzer, talks with podcast host Greg Palmer about the challenges facing small and medium-sized businesses in the digital payments industry.

Unzer is a German fintech, headquartered in Berlin, that offers a unified commerce suite for businesses that enables them to integrate online, in-store, and mobile paymentsƒ into a single ecosystem. In their conversation, Bueninck and Palmer discuss the unique characteristics of the German market, including the fact that cash still dominates many retail transactions.

Episode 290—Robert Bueninck, Unzer


Photo by Amr Taha™ on Unsplash

Gradient Labs Raises $26 Million to Build Fintech’s AI Agents

Gradient Labs Raises $26 Million to Build Fintech’s AI Agents
  • Gradient Labs raised $26 million in Series A funding to expand its vertical AI platform, bringing its total funding to $42.6 million.
  • The company will use the funds to build autonomous banking tools designed to help financial institutions automate customer operations.
  • The funding shows that banks are shifting from using AI as a bolt-on solution toward using AI agents to autonomously execute operational tasks directly within financial systems.

Conversational AI platform Gradient Labs is on a mission to build AI agents that will help banks run on autopilot. The UK-based company has added $26 million to its Series A round, boosting its total funding to $42.6 million.

The investment was led by new investors Octopus Ventures and CommerzVentures, with additional backing from Redpoint Ventures and Exceptional Capital. Gradient Labs noted that the diverse group of investors is a strong validation for the company, which will use the funds to build autonomous banking tools that help banks deploy AI agents that reduce the time and resources they spend dealing with operational complexity.

Founded in 2023, Gradient Labs enables banks to embed AI agents directly into their systems to automate customer operations and complex workflows. By moving beyond rule-based automation, the company helps financial institutions reduce operational burden, improve customer experience, and prepare for an AI-first future. The company boosted its revenue by 900% last year, and currently counts 32 million end users after adding Current, Stash, and Rho to its existing client base that includes Wise, Zego, Monzo, Pockit, and others.

Gradient Labs is building on the concept of vertical AI, which is AI built specifically for one industry rather than for general-purpose. The company offers a Lending Agent that automates the borrower lifecycle, from a missed payment to outbound collections calls, to an agreed repayment plan; a Disputes Agent that handles everything from intake to chargeback; and a KYB Agent that runs identity and document checks.

The company argues that this domain specialization is what differentiates vertical AI from general-purpose AI tools. “Each agent includes the guardrails, compliance checks, and test scenarios for its domain, from FCA Consumer Duty to the EU AI Act,” said Gradient Labs CEO Dimitri Masin. “This is why so many organizations trust us to automate their long-running processes, and why we’re doubling down even further on domain-specific AI agents for financial services.”

Gradient Labs’ funding shows that banks are increasing their interest in deploying AI-powered solutions that are more integrated into their systems instead of just bolted on. Banks initially deployed AI to assist employees with customer service and internal workflows, but they are now increasingly exploring how AI can execute operational tasks autonomously.

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

The first month of summer is upon us! Whether your plans over the next several weeks include time away in exotic locations or sticking to the grindstone, Finovate’s Fintech Rundown is here with the fintech news you need to know. Be sure to check back all week long for the latest updates!


Lending

Finastra launches Data Insights 2.0, an analytics solution that helps lenders transform complex data into actionable insights.

Baker Hill launches one-click loan participation exchange with Participate to help financial institutions scale commercial lending.

Experian brings personal loan shopping to ChatGPT with new AI-powered experience.

Cross River extends $250 million forward-flow commitment for Figure’s crypto-backed loans.

Lili embeds business credit solutions to help small businesses access capital faster.

Embedded finance

Embedded payments and financing solutions provider Adyen teams up with venue management platform ROLLER.

Germany embedded finance fintech Riverty secures regulatory approval for a Luxembourg banking license and plans to initiate operations in July 2026.

Agentic AI

Saris, an agentic workflow platform for banks and credit unions raises $28.8 million in funding.

Open finance

The Bank of International Settlements (BIS) and the Global Legal Entity Identifier Foundation (GLEIF) demonstrate new identify verification strategies for SMEs using open finance to initiate cross border payments.

Digital banking

Jack Henry partners with Woodforest National, a $9 billion, multi-state bank based in The Woodlands, Texas.

Brazil’s Nubank introduces new offering for customers between 16 and 18 years old called NuCel that combines 5G mobile connectivity with a savings feature.

Payments

European Pay by Bank network TrueLayer acquires Dutch consumer payments company In3.

Finix and Cybersource announced a new integration to modernize merchant payments.

PingPong and Visa partner to launch new card-to-account, B2B payment solution.

Investing

AlphaSense raises $350 million at $7.5 billion valuation.


Photo by Sean Oulashin on Unsplash

Fiserv Turns to Devin AI to Speed Core Banking Upgrades

Fiserv Turns to Devin AI to Speed Core Banking Upgrades
  • Fiserv has partnered with AI agent lab Cognition to use Devin, an autonomous AI software engineer, to accelerate banks’ core modernization efforts and shorten development cycles.
  • Devin can autonomously plan, write, test, and deploy code across complex codebases, helping Fiserv deliver new features, security updates, and integrations to bank clients faster.
  • Banks increasingly expect quicker deployment cycles and more flexibility, and providing faster infrastructure changes will offer Fiserv a competitive advantage.

Fiserv has tapped AI agent lab Cognition to help its bank clients modernize their core banking technology faster. The Wisconsin-based company anticipates the partnership will help it accelerate the process of bringing new capabilities to its bank clients.

Specifically, Fiserv will leverage Devin, Cognition’s AI-powered, autonomous software engineer, to shorten release cycles. Released in 2024, Devin plans, writes, tests, iterates, and ships production code on its own, working inside banks’ codebases and using existing tools. Firms like Goldman Sachs, Ramp, Zillow, and Lowe’s use Devin to help extend engineering capacity to free up their teams to focus on delivering improvements such as enhancements, strengthened quality checks, and improved platform resilience.

Because Devin is able to work at scale across complex codebases, it can help modernize a firm’s infrastructure quickly. Fiserv will use Devin to help modernize its core platform and for other complex engineering initiatives.

“Speed matters more than ever in banking, and our clients are counting on us to deliver. With Devin, we can accelerate modernization of the platforms our clients run their business on, ship new capabilities faster, and free our teams to focus on the work that matters most,” said Fiserv Co-President Dhivya Suryadevara.

Core modernization has historically been expensive, resource-intensive, and slow, often taking years to complete. If AI-powered software engineers can materially accelerate development cycles, banks may be able to upgrade infrastructure, launch products, and respond to market shifts faster than previously possible.

Fiserv notes that while this move will help ship new capabilities to its clients faster, it is doing so with controls in mind. The company is also strengthening its governance and security controls specifically for AI-assisted development.

“Fiserv is exactly the kind of organization where Devin creates compounding value—massive scale and an engineering organization that has ambitious goals for what it needs to build and maintain,” said Cognition Co-Founder and President Russell Kaplan. “We are proud to partner with Fiserv to help teams deliver measurable improvements, so clients see faster access to new capabilities, more consistent releases, and continued focus on quality and security.”

Because Fiserv provides infrastructure powering thousands of financial institutions, accelerating modernization efforts could allow the company to roll out new features, security improvements, integrations, and core platform upgrades to banks faster. Banks increasingly expect quicker deployment cycles and more flexible technology stacks, and providing faster infrastructure changes will offer Fiserv a competitive advantage.


Photo by Kindel Media