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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Have you been keeping up with the conversations on the Finovate Podcast?
Podcast host and Finovate VP Greg Palmer has interviewed an interesting range of guests in the first few months of 2026. From Best of Show winners to venture capitalists to fintech founders, Palmer’s podcast guests provide great insights into some of the most compelling innovations and the most important trends in our industry. Below are some of the conversations Greg has hosted so far this year.
Greg Palmer interviews FinovateEurope Best of Show winner Tweezr on updating legacy systems through LLMs and AI.
In this podcast conversation Greg Palmer sits down with Matt Ober, Managing Partner at Social Leverage, for a perspective on fintech investment trends in 2026.
Finovate podcast host Greg Palmer interviews Joel Blake, OBE, founder and CEO of GFA Exchange on the challenge and reward of democratizing access to finance.
As FinovateEurope returns to London on February 10 and 11, the spotlight on the second day of the conference shifts from demos to deep discussion. On February 11, FinovateEurope’s Industry Stages run in parallel with one another, giving attendees the opportunity to dive into strategic conversations shaping financial services in 2026.
This year’s event features five Industry Stages: Artificial Intelligence; Banking, Regulation & Risk; Customer Experience; Lending; and Payments. Each stage is designed to offer banking and fintech leaders more than just theory. The sessions focus on what’s working in practice, what’s breaking under the pressure of new technology and regulations, and what institutions need to rethink about their current operations.
Artificial Intelligence: from pilots to production
The AI stage will feature discussions on one of the biggest challenges facing financial institutions today: moving beyond experimentation. The sessions will explore lessons learned from early AI agent pilots, governance frameworks to combat “shadow AI”, and how banks can scale AI responsibly. Highlights include a keynote from Richard Davies, CEO of Allica Bank, who will speak about the realities of implementing AI in production. The stage will also host panels tackling ROI, data readiness, and responsible AI as a competitive necessity.
Customer Experience: personalization without losing the human touch
On the Customer Experience stage, the conversation moves past buzzwords to focus on execution. Sessions will examine how open data enables hyper-personalization, why mindset can be the biggest challenge, and how banks can retain empathy while scaling. A standout power panel brings together leaders from J.P. Morgan, Invesco, and PolyAI to explore what banks can learn from other industries as customer expectations are being reset by the evolution of enabling technologies.
Payments: instant, intelligent, and under threat
Payments are quickly evolving across the globe, especially with new regulations such as PSD3 and new capabilities and enabling technologies such as instant payments, stablecoins, and cross-border modernization. Panels will focus on how data-centricity and AI can unlock growth while strengthening security, especially as fraud losses and cyber threats keep rising.
Banking, regulation & risk: resilience in a volatile world
Regulatory pressure and operational resilience will be the center of the conversation on this stage, where discussions will span DORA, dispute management, and the risks embedded in cloud and AI adoption. These sessions are especially relevant for banks navigating complex vendor ecosystems while being asked to do more, faster, and with greater accountability.
Lending: capturing the embedded opportunity
The Lending stage will look at how banks can reclaim growth by meeting unmet needs, especially in small business and embedded lending. Panelists will explore how AI is reshaping credit decisioning, how regulation is evolving, and where incumbents can realistically compete with fintech challengers.
Together, these five Industry Stages on February 11 will offer a concentrated look at the decisions that will define banking’s next chapter. If you register for FinovateEurope before January 30, you can still save £300.
FinovateEurope 2026 is only weeks away—but there’s still time to grab your ticket and save your spot. Be sure to visit our registration page today and take advantage of early bird savings!
We recently kicked off our FinovateEurope 2026 Sneak Peek series to help you get to know this year’s demoing companies. Today, we’re sharing a look at the content side of things: starting with four keynote addresses—two for Tuesday and two for Wednesday—that you won’t want to miss.
From the impact of geopolitics on financial decision-making to the rise of agentic AI to the possibilities of open banking and open finance, these FinovateEurope keynotes will explain how the most significant trends in fintech and financial services are impacting bankers and financial services professionals—and will share insights on how to make the most of these exciting new developments and innovations.
The Global Economic Outlook & the Escalation of Geopolitical Risk and the Impact on Banks and their Customers
Manas Chawla, Founder and Chief Executive of London Politica, is a political risk expert who has advised heads of state, UN agencies, and a range of Fortune 500 companies on how to navigate geopolitical risk and volatility. Chawla is also the Director of the Oxbridge Diplomatic Academy.
London Politica is the world’s largest political risk advisory for social impact. Founded in 2020, the organization leverages a global network of more than 300 experts to provide locally grounded insight with a global perspective.
Catch Chawla’s presentation at 10:20 am on Tuesday, 10 February!
AI-First Banking—Why Agentic AI is Truly a New Frontier in Banking
Alpesh Doshi, Managing Partner at Redcliffe Capital, will discuss how banks can harness agentic AI to reimagine a range of business process. With a focus on delivering real value for both customers and banks, Doshi’s keynote address will help bankers understand how they should be thinking about a Brave New World in which bots are the customers.
Redcliffe Capital specializes in investing and building companies that help enterprises and entrepreneurs leverage innovation in technology such as digital transformation, data, and artificial intelligence.
Catch Doshi’s presentation at 3:50 pm on Tuesday, 10 February!
Finding a Commercial Model for Open Banking in Europe—What is the State of the Market & Where Have We Seen Real Success Stories for Retail Customers & Corporates?
Taner Akcok, Head of Global API Banking, Deutsche Bank AG, is a serial entrepreneur, intrapreneur, and investor. With two exits on his resume and a spot on the Forbes 30 Under 30 roster in Europe, Akcok has extensive experience with API platforms, open banking, banking-as-a-service (BaaS), embedded finance, and contextual banking.
Germany’s Deutsche Bank is the country’s leading financial institution. Founded in 1870 to support emerging German businesses, Deutsche Bank today includes investing, corporate, and retail banking among its core services along with asset and wealth management. The institution operates in more than 70 countries and trades publicly on the Frankfurt and New York Stock Exchanges.
Catch Akcok’s presentation at 2:30 pm on Wednesday, 11 February!
Open Data Will Enable Hyper-Personalization—How Do You Do It & What Do Customers Actually Want?
Jurgen Vandenbroucke, Director at everyoneINVESTED, has more than two decades of experience in financial services. He combines expertise in financial engineering, behavioral finance, and digital innovation to transform the way people think about investing. With a PhD in Applied Economics, Vandenbroucke’s mission is to make investing easy, personal, valuable, and reliable.
everyoneINVESTED empowers financial institutions around the world to boost digital investment engagement via solutions based in behavioral science, regulatory compliance, and user-centric design. The company is the WealthTech spin-off of KBC Group and is a recognized WealthTech 100 company.
Catch Vandenbroucke’s presentation at 3:10 pm on Wednesday, 11 February!
CES is known for flashy gadgets and fun consumer technology. For most banks, CES is not a must-attend event because it does not focus on fintech and banking. There is, however, still value in attending the show, as emerging technologies can signal how customer expectations and new operating models are evolving.
U.S. Bank understands this and sent two executives, Don Relyea, Chief Innovation Officer, and Todder Moning, Head of R&D, Innovation, on a “Future Safari” to check out what’s new, what’s next, and what’s possible when it comes to implementing technologies.
After they returned to the office last week, we interviewed Relyea and Moning to unpack what CES 2026 revealed from a banker’s perspective. From embedded AI and robotics to agentic commerce and cross-industry convergence, they highlight new trends, unpack which were overhyped, and explain what bank leaders should be paying attention to over the next 12 to 24 months.
From a banker’s perspective, what signals did CES send this year about where technology investment is actually heading—and which trends felt more operationally real than hype?
Don Relyea and Todder Moning: Well, it’s safe to say the technology investment is increasing across the board. We love taking Future Safaris™ to CES because it is a great way to get ideas and see and follow emerging trends across many spaces that will allow us to improve the customer experience as well as integrate with other new tech innovations.
Trends that stuck out to our team this year include:
Everywhere Intelligence – Embedded in Everything: Artificial intelligence is no longer a standalone category—it’s being woven into devices large and small, at the edge (on-device) and in the cloud, turning ordinary products into smart, context-aware companions. In terms of potential financial implications, personalized financial assistants that understand behavior, spending patterns, and context could dramatically improve user experience and trust in the future. However, increased reliance on AI raises privacy, bias, and regulatory concerns—especially as financial decisions become automated.
Digital Health/Wellness/Longevity Tech: Tech that senses, analyzes, and predicts health was signposted at CES 2025 and carries into 2026 with smarter biofeedback devices. We see healthcare as connected to financial services and even have a saying: “healthcare is wealth care.” Money is emotional and has impacts on people, their families, and businesses, both good and bad, and helping to reach better wealth care outcomes (financial outcomes) positively impacts people’s health and wellness.
The convergence of AI, wearables, brain interfaces, and other age-tech are going to extend life. There is an opportunity for banks to weave that into a more holistic planning process for our clients. We also saw numerous wearables and other AI-based innovations that monitor various metrics and values to inform you about health risks or concerns. This is relevant because there is a strong correlation between physical health and financial health. These innovations could also help catch costly medical problems before they occur, saving people money and stress. For example, transaction metrics could flag early signs of dementia or an eldercare abuse issue.
Robots for industrial and home use: The resurgence of robotics was the most visible trend at CES this year. “Embodied AI” or what some call “Physical AI” are catchier names for intelligent robotics. We’re seeing tons of AI and far more robotics this year than in prior years, and as the two domains merge more deeply, a wave of AI-enabled, more general purpose, and often more human-like robotics solutions are emerging.
Robots, humanoid, non-humanoid, and robotic exoskeletons that you wear are graduating from controlled environments to unstructured, real-world contexts—folding laundry, navigating homes, manufacturing or even autonomous vehicles.
Looking ahead: CES shows a shift from gadget splendor to system-wide integration—everything is connected and intelligent. AI, robotics and immersive interfaces are converging—not just making things “smart” but connecting behaviors, identities and environments.
As CES showcased advances in consumer hardware, AI assistants, and connected devices, what new expectations do you think customers will bring back to their financial institutions?
Relyea and Moning: You’re hitting on two of the five themes about why we like to take Future Safaris and why CES is one of the best—what we call lateral and longitudinal. At CES, we’re able to see many industries and domains in a concentrated amount of time. Taking the lateral view, we see what and how numerous industries use similar technologies to do something. This is a great way to collect and curate direct or indirect ways that you can do metaphorically similar things in your future, industry and domain of interest.
On the longitudinal view, if you’re in a place and time where lots of technologies, developments, or business models are present, it’s a great opportunity to gauge how each technology, development, or business model is changing over time. This was the bank’s 15th year at CES, which allows us to gauge how each technology or development is changing over time. Are robots getting better and more useful, or are they developing slowly (or worse, stalled and in decline)? Is AI advancing and if so, in what places and ways? Is a touted technology delivering against the hype, or is it prancing around with no real innovation use. In Texas, we call the latter “big hat, no cattle.”
The big idea is that technology, design, and experiences are erasing the barriers and boundaries between industries. If one comes to expect what’s possible to do in one industry, business, or product, they will likely come to expect that for other industries and businesses. That’s the kind of meta-trending we try to find and then apply to what that means for banks and financial services going forward.
Customer interactions continue to become increasingly digital and increasingly enabled by AI and sensors, and U.S. Bank is at the leading edge of visioning where tech is headed and what our customers need from us—as we provide the technology and guidance that make their financial lives simpler and more convenient. We’re proud to have one of the longest running dedicated innovation practices in banking today.
AI being embedded in everything is going to raise the bar for consumer expectations of what good is. This year AI was not front and center at CES, it was embedded and improving the automation of consumer devices in subtle and easy to use and easy to access ways. Think rings, pins, and business card form factors that you can talk to (that may or may not connect to other devices or the cloud) and ask them to transcribe, translate, make PowerPoints, fill out forms, manage calendars, and many other things. This is going to raise the expectations of customers that more should be done for them.
Did you notice fintech concepts like embedded finance, identity, or real-time payments showing up inside non-financial technology at CES?
Relyea and Moning: Yes, we saw things like an AI-enabled oven that helps you grocery shop for ingredients.
We saw several biometric payment checkout interfaces. These were easy to use and set up and could be integrated into anything requiring identity and payments pretty easily.
We saw biometric technology using keyboard behavior that could help flag a significant behavior change in an employee (for example), who is either under duress or as a disgruntled employee could make poor decisions impacting the business. Another example we saw is asset-tracking technology that could be used off-grid, to say track trucks, railcars, mining equipment, etc.
For the majority of bank leaders who didn’t attend CES, what is one emerging theme from the show that you think will impact financial services over the next 12 to 24 months, and why?
Relyea and Moning: I’d say the embedding of AI into devices and what has started happening in agentic commerce. Devices of all sorts are showing signs of becoming commerce orchestrators and agents for customers—and it’s a short jump from there to having devices become a type of customer. Many of the things we see at CES come with subscriptions—for instance, the longevity mirror I used came with an annual subscription for you and your family to use its AI data and models. You can imagine that many of these monthly or annual subscriptions we might have in the future. Are you going to manage all of those, or will the device manage it for you with limited spending capabilities you provide it?
Tell us about the coolest non-banking use of technology you saw at CES?
Relyea and Moning: I think the exoskeletons were really cool. Don was able to wear the leg ones that helped him climb stairs much easier and faster. I was able to wear one on my back and hips that helped me to pick up a heavy item with ease. I also liked the sustainable printed battery that was paper thin. It could be embedded into most anything and power airtags in things like your passport carrier, purse, wallet, that kind of thing. And when you throw it away, it is completely compostable.
And we always love the autonomous mobility work that the big agricultural and construction/mining brands show—autonomous combines with autonomous hoppers that keep pace with the combine, and AI-assisted and autonomous Bobcats and construction excavators. It just shows how autonomous mobility is happening, even if its pace is slower than was originally expected at the beginning of the decade.
In our latest interview from FinovateFall 2025, Beyond the Arc CEO Steven Ramirez talks with Shruti Patel, EVP and Business CPO at US Bank, about the institution’s approach to supporting small- and mid-market businesses. The two discuss the emergence of new digital capabilities, embedded payroll and account payable solutions, as well as the role of customer experience in shaping product design.
“We are super focused on our small businesses. They are looking for very simple banking products: an easy-to-use, best-in-class operating, savings, or money market account. They’re looking for a great rewards card. And then, last but not least, small dollar loans. We excel in our small business access loans. We are number four nationally and very close in California, as well. When it comes to their lending needs, when it comes to their banking needs, we’re very much focused on how can we make the life of a small business really, really easy.”
Joining US Bank in 2023, Patel has brought leadership experience from across fintech, banking, and payments. Previously head of global partnerships and monetization at Shopify—and before that head of embedded payments and partnerships at JPMorgan Chase—Patel today oversees services for US Bank’s small business and mid-market customers across money movement and credit card solutions, as well as the bank’s full suite of digital capabilities.
With nearly 1.4 million business customers representing up to $25 million in revenue, US Bank serves its clients at every business life stage—from starting a business to managing a growing company to selling a successful venture. US Bank provides a comprehensive and integrated suite of banking and payments solutions delivered both digitally and via its trusted banking partners.
As the macroeconomic landscape changes and startup valuations adjust, financial services companies face new questions about where to spend their funds. Both investors and founders find themselves asking questions about what future funding will look like, which fintech niches are the most promising, and how startups can thrive with tighter funding restrictions.
At FinovateFall 2025 in New York, Citi’s Senior Vice President of Strategic Investments, Mary Joseph, shared her perspective on these trends with William Mills, CEO of The William Mills Agency. During the conversation, Joseph shared her outlook on current funding dynamics, sector leadership, and what founders should consider as they build resiliency and relevance into their businesses.
I think there was a time when companies could raise and raise and raise and spend and spend and spend, and the view was that, you know, at some point in the future, investors would be able to recoup that investment, right? Because the IPO market was hot, we were seeing more mergers and acquisitions. That’s not the case now, right? So we need to see companies that are really strong in terms of what they’re offering to the market.
Mary Joseph leads Citi’s global investments in fintech and B2B SaaS startups, focusing on opportunities that enhance Treasury and Trade Solutions and broaden the bank’s technology ecosystem. Before her current role, she worked within Citi’s Investment Banking fintech M&A advisory team and also served as a venture investor at GreenHouse Capital, where she focused on early-stage fintech innovation across Africa and the Middle East. She holds an MBA from The Wharton School and a BA from Columbia University.
Citi is a strategic player in fintech investment. Through its strategic investments arm, Citi aims to partner with companies that complement its core banking and corporate finance services, while also helping startups gain access to enterprise scale and regulated banking capabilities.
Businesses today are confronted with a dizzying array of options when it comes to digital modernization and embracing technological innovation. Decision-making when it comes to technology investment is often slow, and the costs incurred when those investments do not work out as planned can be painfully high. Poor solution choices have resulted in failure rates of up to 75%, according to some estimates, and even those investments that do succeed often come with hefty price tags that can put a drag on revenues.
To learn what companies in the financial services space can do to make better technology choices, I caught up with Charlie Day, SVP, Sales and Advisory, at UPSTACK, at FinovateFall 2025 earlier this year. UPSTACK is a technology advisory platform that helps businesses reduce costs, accelerate deployment, and simplify IT decision-making. The company offers vendor-agnostic expertise, with recommendations powered by both AI and UPSTACK’s vendor experience, all informed by the firm’s proprietary dataset.
In this conversation, Day explains how UPSTACK combines a focus on long-term relationships, human expertise, and AI-powered insights to drive business success and help companies achieve their goals in an ever-evolving technology landscape.
Technological advisory has really shifted into more of a strategic relationship. It’s not just about a transaction, an event, or a sale, but a true, long-term relationship beyond the technology choice. We mix the technology expertise we have with marketing insights—everything from pricing to integration capabilities to how certain selections will mix into their overall IT landscape—to ensure that our customers are making not only the right decision in a short snapshot in time, but also what’s going to keep them achieving their goals over the long term.
Charlie Day brings more than 20 years of experience in enterprise sales and strategic partnerships. He has held leadership roles at 8×8, RingCentral, Oracle, and AT&T. Day has business degrees from the University of New Hampshire and Southern New Hampshire University.
UPSTACK is a vendor-neutral, full-service technology brokerage. Founded in 2017 and headquartered in New York City, the company provides expert advisory and execution services to help businesses make smarter technology decisions. UPSTACK works with companies across the entire technology landscape, including colocation, cloud, connectivity, networking, cybersecurity, AI, and more. With more than 60 customers in the Fortune 1000, UPSTACK recently acquired Breakwater Cloud Advisors, a CX consultancy specializing in contact center modernization, automation, and AI transformation. Christopher Trapp is UPSTACK’s Founder and CEO.
Today’s financial landscape is steered by rising consumer expectations, requiring banks to search for ways to deliver more personalized, actionable guidance to their customers. While fintech has always discussed financial wellness, it is not always easy to deliver it in a way that is embedded, intuitive, and with low friction. The banks that will take the lead in the customer journey in 2026 are the ones that will turn complex financial decisions into simple, interactive experiences that help users understand their options in real time.
Today, we’re highlighting a conversation with Chase Neinken, CRO and co-founder of Chimney, which offers banks personalized tools to help them improve the customer experience and ultimately improve their financial wellness. Recorded at FinovateFall 2025, this interview features Neinken’s thoughts on how banks can use interactive tools to deepen engagement, increase transparency, and empower consumers to make smarter financial decisions within their trusted banking channels.
But I think over the next few years, what you’re going to see, especially with AI and automation and some of the intelligence tools that are coming out, is that the winners are going to separate themselves by moving from the application layer to the infrastructure layer. So owning that data and being able and prepared to take advantage and act on it. So [consider] how you take advantage of all of the accountholder data that you have within your existing systems, not relying on third parties to do that, and then analyze that data, act on that data, and give that to the accountholders in a very convenient experience that helps your teams be more efficient and helps you grow the balance sheet in a meaningful way.
As a co-founder of Chimney, Chase Neinken brings a commercial mindset shaped by years of working with banks and fintechs to solve real consumer pain points. Neinken’s focus is on transforming static, outdated digital banking experiences into dynamic tools that guide users toward financial wellness.
Founded in 2021, Chimney is helping banks change the role they play in consumers’ financial lives by providing interactive financial tools that power more personalized, data-driven experiences within the banks’ existing channels. Chimney’s tools help users explore scenarios such as mortgage affordability and home-equity planning. For financial institutions, the New York-based company offers a plug-and-play way to increase engagement, build trust, and drive conversions without overhauling their core.
As cyber threats become increasingly sophisticated, companies that once relied on simple firewalls must now face a new reality. For a major telecom like T-Mobile, the stakes are especially high, as networks, customer data, and identity services are all at risk. To protect both its assets and its customers, T-Mobile is rethinking its cybersecurity strategy at every level, from workforce authentication to real-time detection to a “human-first” culture.
Mark Clancy, SVP, Cybersecurity, Information, Technology at T-Mobile joined me in front of the camera at FinovateFall earlier this year to offer up what T-Mobile is doing to combat fraud. In our conversation, he discussed how SIM-based authentication is eliminating the friction in financial services while keeping clients’ money safe. He talked about why making security invisible doesn’t mean making it weaker, shared how banks can put customers first without compromising protection, and described T-Mobile’s network authentication tool, T-Secure.
Network authentication, what we call T-Secure, simply embeds the authentication process into the SIM card that’s already in your phone. We have 130 million customers, and we already know who they are. We use that to bind the transaction they’re performing to their identity and authenticate invisibly in the background using certificate-based authentication.
Mark Clancy leads cybersecurity at T-Mobile as Senior Vice President of Cybersecurity, Information, and Technology. Under his watch, the company has shifted from traditional reactive security practices to an identity-first, zero-trust model.
T-Mobile is one of the largest wireless carriers in the US, serving millions of customers nationwide. Historically a telecom company, T-Mobile has increasingly expanded into identity services, digital authentication, and mobile-based financial and communication products. The company runs a centralized Cyber Defense Center, employs zero-trust authentication protocols, and subjects all devices to rigorous security vetting before they go to market.
First-party fraud is a growing problem for financial institutions and retail businesses. But relative to other fraud threats—from deepfakes to account takeover—first-party fraud is often overlooked when it comes to major fraud challenges faced by businesses. Nevertheless, this type of fraud, which takes place when an individual claims to have not made a purchase they have actually made, is a problem that has only increased as ecommerce has expanded.
In this interview, conducted at FinovateFall earlier this year, I spoke with Shanti Shanmugam, Co-Founder and CEO of Casap, about the challenge of first-party fraud and dispute resolution. Shanmugam explains how AI enables Casap to instantly distinguish legitimate disputes from fraudulent claims, reducing dispute resolution costs by 90% and reducing fraud losses for clients by 51%. Shanmugam discusses why trust is at the center of both banking relationships and the dispute resolution, and how a poor dispute resolution experience can impact how much business a customer decides to do with their primary financial institution in the future.
The true cost of disputes is in trust. You are saying ‘Hey, I really did not buy this TV at Best Buy, and I really need you to have my back.’ Right now, most financial institutions, especially if they’re not working with us, take on average 90 days to resolve your case. And you’re kind of waiting in the dark the whole time. Maybe they give you a credit up front, but at the end, if they don’t get that money back from the merchant, they’re going to be clawing that money back from you 90 days later. And that’s a very trust-breaking experience. It’s the number-one reason why people are leaving their institution as a primary financial relationship: because of a negative dispute experience. So that’s the hidden cost of a dispute.
Founded in 2022 and headquartered in New York City, Casap won Best of Show in its Finovate debut at FinovateFall 2025. The company’s dispute automation and first-party fraud prevention platform automatically resolves disputes, enabling financial institutions to intelligently manage first-party fraud. The technology also transforms the dispute resolution process into an opportunity to build lasting loyalty and trust. Casap’s solution increases recovery rates, identifies and prevents fraud patterns, and delivers fast, frictionless, low-cost dispute and chargeback resolution.
How can financial institutions determine the correct digital modernization strategy that will help them achieve their goals while respecting the role of legacy technologies? Can organizations effectively modernize their operations, leveraging enabling technologies like AI, without risking the potential disruptions that change—even positive change—can bring?
This year at FinovateFall 2025, I caught up with Casey Ferguson, VP of Marketing at Zoot Enterprises to discuss the company’s phased approach to modernizing financial systems and integrating legacy technologies. Ferguson explains how effective transformations should embrace incremental progress, cross-functional collaboration, and layered fraud defenses.
At Zoot we look at modernization this way: it’s not about tearing everything down. When you look at this kind of ‘rip and replace’ mentality, you have to remember it can be pretty risky. It can be very expensive and it can be slow, as well. When you think about the pace of change, architecting the perfect environment, the world may have changed by the time you have a perfect picture of all this. So working on things incrementally and in phases can really make a difference.
Headquartered in Bozeman, Montana, and founded in 1990, Zoot Enterprises provides acquisition, origination, and decision management solutions for businesses ranging from leading banks and payment providers to automobile manufacturers and retailers. Zoot’s technology leverages advanced analytics to deliver actionable insights for compliance, risk management, fraud prevention, customer experience, workflow efficiency, digital transformation, and more. The company boasts more than 90 partners and providers, and 300+ data connections to access the most accurate and reliable data in real time.
With hundreds of unique fintech solutions available to help diversify your offerings, identity protection may not be at the top of the list. However, as identity fraud becomes increasingly common, differentiating your firm with an identity protection solution may be beneficial for both your firm and your customer.
In this video interview, recorded at FinovateFall 2025 in New York, we explore how PrivacyGuard is turning validation into a competitive edge. I spoke with Christopher D’Aprile, Director of PrivacyGuard, who joined us in a conversation where he explored the latest trends in identity protection, its relevance for banks and credit unions, and actionable strategies for implementation.
“You want to find new products and services to bring to your customers,” said D’Aprile, “but let me be honest with you. Your customer does not want to buy a magazine subscription from a bank. They want something relevant. Identity theft protection is exactly that. If you can adopt that solution, we already have the recipe to turn it into a non-interest revenue-generating machine.”
Connecticut-based PrivacyGuard was founded in 1991 and offers a comprehensive suite of credit reporting, credit monitoring, and identity theft protection services. The company offers alerts from all three credit bureaus and scans the dark web for users’ personal details. PrivacyGuard offers three plans: Identity Protection, Credit Protection, and Total Protection.
D’Aprile serves as Director of PrivacyGuard. He is well-seasoned in the importance of digital identity, having previously held an executive position at Allstate Identity Protection. With more than 30 years of experience driving growth across financial services, insurance, and technology sectors, he specializes in building partnerships with banks and credit unions to deliver identity theft protection solutions that both safeguard consumers and open new non-interest revenue streams.
