5 Things JPMorgan’s AI Agent Warning Means for Banking

By Julie Muhn (@julieschicktanz) Posted on
Categories: List series, Thought Leadership

On JPMorgan's third quarter earnings call yesterday, CEO Jamie Dimon expressed concern about AI agents, while CFO Jeremy Barnum discussed the risks of credential sharing and screen scraping.

JPMorgan has one of the largest technology budgets in the banking sector, with plans to spend almost $20 billion on technology overall in 2026. But the C-suite executives' comments are in no way a rejection of agentic AI as an enabling technology. The bank is already using agentic AI to automate workflows, improve employee productivity, and streamline internal processes. "Internally, we use agents to do things here, and we are going to continue to do that," Dimon said on the call. "And we do. We will use it for customers, but our focus would always be do a great job for customers."

But when it comes to consumer use of agentic AI, the bank said it is restricting certain methods external agents…

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Ocrolus Adds Document Fraud Detection to Mortgage Workflows

By David Penn Posted on
Categories: Alumni profile, Ocrolus

Ocrolus, a vertical AI workflow and analytics platform for lenders, has announced that its document fraud detection solution, Ocrolus Detect, will now be included at no additional cost for all its mortgage customers. Ocrolus Detect reviews bank statements, pay stubs, and tax forms for tampering. Underwriters see the results of the review in the Ocrolus platform or the Encompass embedded viewer where they already review the file.

Ocrolus has leveraged its integration with Resistant AI to enable Detect to spot documents that are created or edited by generative AI. Unfortunately, Generative AI makes it easy and inexpensive to produce false financial documents across different types of lending. Ocrolus has determined that 12% of loan applications processed via its platform contain suspicious activity. Detect determines both what a document says and how it was created, and gives each document an authenticity score with reason codes to indicate to the…

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Stablecore’s Nick Elledge on Making Stablecoins “Feel Like Banking”

By David Penn Posted on
Categories: Finovate Awards

Stablecoins have emerged as one of the most interesting developments in the DeFi industry, with the potential to reshape payments more broadly. Stablecoins are cryptocurrencies pegged to a reserve asset, typically a fiat currency such as the US dollar, and are designed to combine the technological advantage of digital currencies with the relative price stability of traditional money. They have become increasingly attractive because they can facilitate fast, low-cost transactions—especially across borders—and help bridge the gap between decentralized finance and traditional finance.

What are the opportunities for banks and other financial institutions when it comes to embracing stablecoins and, importantly, what are the risks? Are stablecoins just the latest fad from the cryptocurrency world (remember NFTs?) or, as with AI, could they offer financial institutions more efficient ways to serve a wider range of customers and members?

To discuss this and other issues surrounding stablecoins and digital assets, we spoke…

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Splitit Plans to Launch White-Label Credit Card

By Julie Muhn (@julieschicktanz) Posted on
Categories: Alumni News, Daily news, SplitIt

Splitit unveiled plans for the Splitit World Mastercard, a white-label credit card that combines traditional credit card functionality with flexible installment payments.

The card allows consumers to automatically split purchases above a customizable spending threshold into monthly installments, with the option to adjust repayment plans.

The offering, expected to become available in early 2027, will help mid-sized banks and credit unions compete with BNPL providers while maintaining ownership of their customer relationships.

Georgia-based BNPL solutions provider Splitit unveiled plans for the Splitit World Mastercard, a new white-label credit card that offers the flexibility of installment plans.

Shoppers can use the new credit card to make everyday purchases and use the app to set their own spending threshold. Any purchases over that amount can be automatically split into monthly installments to repay. Throughout the month, cardholders can switch a purchase to pay-in-full or they can adjust the installment plan…

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Financial Education Platform Zogo Goes Live in Canada

By David Penn Posted on
Categories: Alumni News, Zogo Finance

A partnership between BMO Financial Group and financial education platform Zogo will help boost financial literacy among young adults in Canada.

The partnership targets young adults between the ages of 18 and 24 and provides practical lessons and quizzes to help users build financial knowledge that will have real-world applications in their lives.

Founded in 2018 and headquartered in Austin, Texas, Zogo won Best of Show in its Finovate debut at FinovateFall 2019.

Financial literacy platform Zogo has arrived in Canada.

BMO Financial Group announced this week the launch of Zogo in Canada. The new offering brings Zogo's interactive, gamified financial literacy experience to eligible students throughout Canada. Designed for young adults aged 18 to 24, the partnership will help them develop their financial knowledge in order to make informed financial decisions throughout their lives.

Zogo features practical lessons and quizzes to help users learn about budgeting, saving, credit,…

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nCino Unveils Productivity Suite for Mortgage Loan Officers

By Julie Muhn (@julieschicktanz) Posted on
Categories: Alumni News, Daily news, nCino

nCino launched its Loan Officer Productivity Suite, a set of AI-powered and automated tools designed to streamline mortgage origination workflows and improve loan officer productivity.

The suite includes six capabilities spanning borrower eligibility checks, underwriting summaries, pre-approvals, disclosures, and connectivity with external AI agents through MCP.

The launch focuses on workflow execution, potentially helping mortgage lenders increase loan volume without adding staff.

Agentic AI banking platform nCino unveiled its Loan Officer Productivity Suite today. With the new set of tools, the North Carolina-based company aims to help increase the productivity of mortgage originators by adding automated actions.

Launched inside the nCino Mortgage Solution, the new suite uses each lender's own data, product guidelines, and workflow rules to give originators answers specific to their institution and let them take action. Among the clients already using the Loan Officer Productivity Suite is Educated Mortgage, which uses it for daily origination…

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Visa Study Finds Consumers Trust AI to Shop, But Not to Pay

By Julie Muhn (@julieschicktanz) Posted on
Categories: Report series, Thought Leadership, VISA

Agentic shopping is taking over the headlines, but are consumers really ready to hand over their credit cards to a bot? Visa recently sponsored a report that measures consumers' attitudes toward agentic commerce.

The research was conducted by The Harris Poll in May of 2026 and surveyed 2,065 US adults to provide insight into how consumers are navigating the next evolution of AI shopping and payments. The report found that 72% of respondents have used an AI assistant, 23% trust generative AI to handle payments on their behalf, and 61% would trust Visa to handle agentic transactions.

The findings from The Harris Poll's research reveal four key takeaways for the future of agentic commerce:

Payment providers could retain influence even if AI owns the customer interface

Visa's research suggests that consumers distinguish between the technology that helps them shop and the payment providers they trust to facilitate transactions. So while…

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Fintech Rundown: A Rapid Review of Weekly News

By David Penn Posted on
Categories: Fintech Rundown, MasterCard

It's a dual holiday today in the US, with Americans celebrating both Columbus Day and Indigenous Peoples' Day to start the week. There's no break in the fintech news flow, though, and Finovate's Fintech Rundown has you covered. Be sure to check back all week long for the latest updates.

Fraud prevention

Document intelligence specialist Veryfi introduces its Fraud Detection and Prevention Suite.

Payments

New Zealand-based fintech Qippay secures an investment commitment of NZ$5 million from Australia's All Roads Wholesale Fund.

Egypt's Bank NXT extends its payments partnership with UAE-based Network International.

Identity document verification and bank card scanning solutions provider OCR Studio and payment infrastructure company FinOn team up to enhance security across onboarding and online payments.

On-Demand Pay specialist DailyPay announces $200 million asset-backed securitization of its On-Demand Pay receivables.

Digital assets

SoFi Tech Solutions, Orbi, and Mastercard announce partnership to launch a crypto-linked…

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Backbase Moves Beyond Banking Chatbots with AI Agents That Take Action

By Julie Muhn (@julieschicktanz) Posted on
Categories: Alumni News, Backbase, Daily news

Backbase launched Conversational Banking, an agentic AI solution that allows banks to move beyond answering customer questions to executing banking tasks within predefined permissions and controls.

More than 10 banks are already using the solution, with one major South African bank increasing self-service containment from 20% to 70% across 22 million customer interactions.

The launch highlights a broader shift toward AI-powered execution in banking, raising questions about whether banks will prioritize cost savings or leverage AI to deliver more personalized customer experiences.

Engagement banking solutions provider Backbase is launching Conversational Banking this week to bring agentic AI into the customer and employee experiences.

The launch comes 18 months after Backbase unveiled its new AI-powered banking platform that sought to improve customer engagement with AI-powered self-service and real-time support. Conversational Banking, which runs on Backbase’s AI-native Banking OS, takes that a step further by allowing the AI agent to actually…

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Finovate Global Korea: Payments, Blockchain Networks, and Cybersecurity

By David Penn Posted on
Categories: Finovate Global

This week's edition of Finovate Global showcases recent fintech news from South Korea.

Gwangju Bank and Toss announce stablecoin QR payment PoC

Korea's Gwangju Bank announced that it had successfully completed proof of concept (PoC) for stablecoin-based QR code payments in partnership with Seoul-based superapp Toss. The PoC linked the Gwangju Bank mobile app, the Toss app, and Toss Place payment terminals. Selecting stablecoin payment in the bank app opens the QR scanner in the Toss app, where the user can scan the QR code displayed on the merchant's payment terminal to verify the payment amount and complete the transaction.

The demonstrated flow was designed to transfer stablecoins from the customer's wallet to the merchant's wallet. The payment result could then be verified in the Gwangju Bank app, completing the app-to-app payment process. The PoC used a virtual merchant, and no actual customer data or assets were involved.

The…

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Intrepid Fox Partners with Topograph to Bring KYB to B2B Onboarding

By David Penn Posted on
Categories: Alumni News, Intrepid Fox

Know Your Business (KYB) platform Intrepid Fox has teamed up with KYB data and public register provider Topograph.

The partnership will combine Intrepid Fox's KYB workflows with live company records from official registers for onboarding and ongoing reviews.

Intrepid Fox most recently demoed its technology at FinovateEurope 2025 in London.

UK-based Know Your Business (KYB) platform Intrepid Fox announced a partnership with Topograph, a company that provides the data layer for B2B onboarding. The partnership is designed to close the information gaps that can develop after business customers are initially onboarded and keep databases up to date with information on a company's status, ownership, address, and more. Intrepid Fox's AI agents provide updated company information that can be compared with data that is already on file. The agents can determine whether follow-up is required and can create context to support human agents in their investigations.

The goal is to combine…

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Why Spade’s Oban MacTavish Thinks Banking AI Should Focus on Revenue, Not Cost Cutting

By Julie Muhn (@julieschicktanz) Posted on
Categories: FinovateFall 2026, Interview

For much of the financial services industry, the conversation around AI has focused on creating efficiencies by automating processes, reducing costs, and replacing manual work. But banks may be overlooking AI's biggest opportunity. Rather than focusing on what AI can eliminate, financial institutions may find greater value in using the technology to better understand their customers, anticipate their financial needs, and deliver personalized experiences that drive revenue.

In this conversation from FinovateFall 2026 in New York, we speak with Oban MacTavish, Co-Founder and CEO of Spade, about why the industry's enthusiasm for AI agents may be misplaced and how better transaction data can help banks unlock AI's potential. MacTavish explains why traditional payment data isn't built for modern intelligence tools and how financial institutions can use AI to recreate the personalized relationships customers once had with their local bankers, but at scale.

"I think most of their customers are…

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