Author: David Penn

Q2 and ALTR Leverage the Blockchain to Boost Data Security

Q2 and ALTR Leverage the Blockchain to Boost Data Security
By David Penn Posted on
Categories: ALTR, Q2

Hot on the heels of its Finovate debut earlier this month, blockchain-based data security platform ALTR has teamed up with digital banking solutions provider Q2 to unveil a new solution to improve data security.

The new technology, Q2 TrustView, powered by ALTR, adds to Q2’s approach to data management and protection by mitigating security breaches in real time. The solution protects critical data by fragmenting personally identifiable information (PII) across a private, low-latency blockchain, and makes data-at-rest unusable to unauthorized parties. Q2 TrustView powered by ALTR also gives authorized users a comprehensive insight into who accesses sensitive information, as well as data on when and how frequently that data is accessed.

“Great financial experiences are built on a foundational confidence and trust that an account holder’s data will be protected,” Q2 CTO Adam Blue said. “With Q2 TrustView, we are strengthening our data management approach to ensure that protections are in place for our customers and their users at every step of the data journey.”

ALTR CEO Dave Sikora praised Q2’s leadership in a “highly-regulated industry,” and said it was a “powerful validation of the confidence (that) banking and lending institutions” have in his company’s technology. He added, “Data is critical to these institutions, and the integration of ALTR’s smart driver and blockchain technologies into Q2 TrustView reinforces Q2’s approach to data security, privacy, and governance by implementing a critical human error countermeasure.”

Founded in 2004, Q2 demonstrated its Biller Direct solution at FinovateSpring 2018. Biller Direct enables consumers to aggregate their bills and pay them via credit or debit card. The solution both improves the billpay experience for consumers and gives financial institutions the opportunity to earn interchange revenue in the process.

We highlighted Q2 earlier this year in our look at how banks can compete with the new credit card from Apple. The company closed out 2018 with the acquisition of fellow Finovate alum, Gro Solutions.

Making its Finovate debut less than a month ago at FinovateSpring, Austin, Texas-based ALTR was founded in 2014 to help businesses leverage blockchain technology to change the way data is monitored, accessed, and stored. The company announced in April that its technology had earned Level 1 Service Provider accreditation for the latest version of the PCI DSS (Payment Card Industry Data Security Standard). In February, ALTR partnered with IT solutions integrator Sirius Computer Solutions to provide its blockchain-based data security as a managed service.

Named one of Built in Austin’s 50 Startups to Watch in 2019, ALTR has raised $15 million in funding.

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Finovate Alumni News

By David Penn Posted on
Categories: ALTR, BlueVine, Coinbase, Currency Cloud, Equifax, Fenergo, Finastra, Fintech OS, Kony, Lendio, Meniga, Neustar, Personetics, Q2, SparkPost, The Currency Cloud, Tink

On Finovate.com

  • Q2 and ALTR Leverage the Blockchain to Boost Data Security.
  • Neustar Helps TELUS Fight Caller ID Spoofing.
  • Fintech OS Raises $1.2 Million.
  • Personetics Unveils AI-Enabled Small Banking Solution.
  • SparkPost Launches Predictive Email Intelligence Platform.

Around the web

  • Meniga opens an office in Barcelona, Spain.
  • Coinbase extends support for USD Coin (USDC) trading in 85 countries.
  • Finastra hires Mark Miller as new Chief Financial Officer.
  • Fenergo announces API integration with global financial markets data provider Refinitiv.
  • Hastings Direct extends deal with Equifax by signing a multi-year deal.
  • SDC and Tink partner to give 120 Nordic banks access to account aggregation and payment initiation services.
  • Kony Quantum powers Qualifacts’ new CareLogic mobile app.
  • WireBarley partners with Currencycloud to boost its operations in the U.S.
  • Lendio named to Fortune’s Best Workplaces in Financial Services & Insurance.
  • BlueVine taps Herman Man as new Chief Product Officer.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

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ClickSWITCH Raises $13 Million in Series B

ClickSWITCH Raises $13 Million in Series B
By David Penn Posted on
Categories: ClickSWITCH, Funding

Minnesota-based ClickSWITCH is having a big month. A week after making its first-ever appearance on the Finovate stage, the account acquisition solution provider has announced raising $13 million in new funding.

The Series B was led by Commerce Ventures and Points72 Ventures, and will help the company accelerate its product roadmap, add to its executive leadership ranks – as well as to its sales and development teams – and contribute toward the firm’s overall growth.

ClickSWITCH CEO Cale Johnston underscored the momentum the company has experienced with clients and prospects since closing its previous, Series A round. “We remain focused on providing the best automated account switching solution available in the market for financial institutions and fintechs,” Johnston said. “We are eager to continue working with Commerce Ventures, Points72 Ventures, and our other tremendous investors to further growth of our customer base and expand our service offerings.”

Founded in 2014, ClickSwitch offers financial institutions a white-label technology that enables customers to easily and quickly switch their direct deposits and recurring payments when opening new accounts. In addition to improving the process for banking customers, the solution makes it easier for FIs to onboard new customers by making new account funding a faster process.

Commerce Ventures Partner Dan Rosen referred to the landscape as a “battle for banking deposits” between banks and fintechs. “ClickSWITCH is a critical utility for onboarding and activating valuable new customers,” he said. Point72 Venture’s Tripp Shriner added that changing direct deposits was one of the “biggest pain points” for banking consumers when it comes to opening a new account. ClickSWITCH, per Shriner, “dramatically reduce(s) friction … increasing choice for customers.”

This latest round of funding puts ClickSWITCH’s total capital at $17.1 million. Earlier this year, the company announced a partnership that would bring its account switching solution to Virginia’s Old Point National Bank. ClickSWITCH demonstrated its technology at FinovateSpring in May. Video of the company’s live demonstration will be available soon.

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Finastra Inks New Bank Partners for its Blockchain-Based Lending Platform

Finastra Inks New Bank Partners for its Blockchain-Based Lending Platform
By David Penn Posted on
Categories: Finastra

Finastra has signed three global banks on its Fusion LenderComm platform: BNP Paribas, Natixis and Societe Generale, following a recent sign-up by NatWest, reports Henry Vilar of Fintech Futures (Finovate’s sister publication).

“All of these banks were part of our Fusion LenderComm pilot and the momentum that the platform has seen since then is nothing short of extraordinary,” said Grant Jones, VP, Fusion LenderComm, Finastra. “This brings global banks together on the platform in the live Fusion LenderComm environment, for seamless and secure information exchange.”

Fusion LenderComm is based on Corda Enterprise, R3’s commercial version of its open source blockchain platform, Corda. The firm says it is enabling banks to expose real-time credit agreement, accrual balances and position information data to lenders, directly from agent bank loan servicing platforms, such as Finastra’s Fusion Loan IQ.

Philippe Boulas, Global Head of Corporate Banking Operations at BNP Paribas, said: “With the creation of this community and a collaborative mindset we have a unique opportunity to tackle the operational pain points we have all been experiencing for years and that constrain syndicated loan market expansion.”

Finastra said that Fusion LenderComm integrates directly into the overall technology stack at the banks.

Cécile Bartenieff, COO of global banking and investor solutions at Societe Generale, said: “The Fusion LenderComm initiative will help provide greater transparency and operational efficiency to the syndicated loan market for the benefit of all participants, including the pool of banking lenders and our borrower clients. This is an illustration of how blockchain can help banks optimize the entire flow of financial operations in a standardized and secured framework.”

The product of a merger between Misys – which demonstrated its FusionFabric.cloud technology at FinovateEurope 2017 – and D+H two years ago, Finastra recently announced the appointment of Chief People Office Sharon Doherty. Named a leader in the IDC MarketScape: Worldwide End-to-End Corporate Banking Solution Providers 2019 Vendor Assessment report in March, Finastra has forged a variety of partnerships in the first half of the year, including deals with Al Taif Islamic Bank in Iraq and Silvergate Bank of San Diego, California.

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Onfido Delivers ID Verification to Mobility-as-a-Service Firm Drover

Onfido Delivers ID Verification to Mobility-as-a-Service Firm Drover
By David Penn Posted on
Categories: Onfido

Mobility-as-a-service platform Drover has teamed up with identity verification specialist Onfido to support smarter, more secure onboarding for its customers.

“Balancing security against a smooth user experience is a challenge for many businesses, but our AI technology means we’re able to help Drover deliver both,” Onfido CEO Husayn Kassai said. “Reducing risk and building trust is core to both of our businesses, so the partnership is a natural fit.”

With Onfido as a partner, Drover will offer its drivers the ability to easily verify their identity when signing up for the company’s flexible car subscriptions. Drivers take a photo of their government-issued ID document, and Onfido checks to assure that the document is genuine by cross-referencing it against international databases. The technology also leverages machine learning to conduct facial checks to ensure image accuracy and liveness.

Drover CEO Felix Leuschner highlighted this last factor as one of the key reasons for partnering with Onfido. “As we grow our user base, being able to consistently deliver the speed our users want with the security they need is crucial,” he said. “Onfido helps us do both, so we can protect our platform without impacting on (our) user experience.”

An alternative to car leasing and buying, Drover began as an option for drivers working for Uber. Founded in 2015, the company has since grown into a subscription service for consumers that provides access to a new car for a single, all-in-one monthly payment. Drover is based in London, U.K., and has raised more than $9.7 million (£7.5 million) from investors including Partech, Version One Ventures, Cherry Ventures, Forward Partners, and BP Ventures.

Onfido demonstrated its Facial Check with Video technology at FinovateFall 2018. The London, U.K.-based company, which was founded in 2012, raised $50 million in new funding last month in a round led by SBI Investment and Salesforce Ventures. Appointed to the FIDO Alliance Board of Directors and added to the inaugural cohort of cross-border regulatory sandbox, Global Financial Innovation Network (GFIN) this spring, Onfido also made major C-suite moves in the first half of the year, appointing Kevin Goldsmith as Chief Technology Officer and Thomas Ammirati as Chief Revenue Officer.

In addition to its partnership with Drover, Onfido has teamed up with a variety of businesses and institutions this year. In March, the company announced a collaboration with INTERPOL to help the international police organization better spot fraudulent IDs. In February, Onfido announced it would provide identity verification for 2nd Address, a California-based online rental marketplace for extended accommodations.

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Finovate Alumni News

By David Penn Posted on
Categories: Digital Onboarding, FICO, LoanScorecard, Neener Analytics, Onfido, PaySend, Segmint, Temenos, Voleo, Xero

On Finovate.com

  • Onfido Delivers ID Verification to Mobility-as-a-Service Firm Drover.
  • Segmint powers data analytics for Buzz Points.

Around the web

  • Paysend announces its new stablecoin will be available on the Stellar Network in June.
  • LoanScorecard forges partnership with Calyx Software, merging its SimpleCECL solution with Calyx’s Path LOS.
  • Digital Onboarding will join Best of Show winners Voleo and Neener Analytics as part of the fourth annual FIS Fintech Accelerator program.
  • Chartis Research recognizes FICO as a category leader in AI for Financial Services.
  • Judo Bank of Australia goes live with Temenos’ T24.
  • Xero launches new feature in the Xero Projects iOS app that suggests project time based on geolocation

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

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Temenos in Tunisia; Fenergo Backs Blockchain-based KYC in Bahrain

By David Penn Posted on
Categories: ACI Worldwide, Fenergo, Finovate Global, MasterCard, Temenos, Twisto, wipro

As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global: Fintech News from Around the World is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Asia-Pacific

  • Singapore-based financial supermarket GoBear scoops up $80 million in new funding.
  • Wipro builds prototype for central bank digital currency project in Thailand.
  • Chinese fintech Pintec Technology opens international headquarters in Singapore.

Sub-Saharan Africa

  • Chipper Cash, an African cross-border payment startup, raiseded $2.4 million in funding – including a contribution from football Hall of Famer Joe Montana’s Liquid 2 Ventures.
  • Central Bank of Kenya and the Monetary Authority of Singapore to launch the first Afro-Asia Fintech Festival.
  • Remoney wins Innovation in Lending award at the Nigerian Fintech Awards.

Central and Eastern Europe

  • Twisto closes $15.7 million capital raise.
  • Estonia tightens regulations on granting virtual currency licenses.
  • Partnership between Wirecard and Orange Money to bring digital payment services to Eastern Europe.

Middle East and Northern Africa

  • Fenergo supports Bahrain’s blockchain-based KYC.
  • ACI extends partnership with Vocalink into Saudi Arabia to facilitate the adoption of real-time payments through ACI’s UP Real-Time Payments solution.
  • Tunisian bank selects Temenos to drive digital transformation and future growth.

Central and Southern Asia

  • New Indian Express features digital piggy bank, Wizely.
  • Zawya looks at the potential for Islamic banking and finance in Uzbekistan.
  • YourStory profiles year-old fintech startup, Nira.

Latin America and the Caribbean

  • Mastercard partners with Edenred and northern Mexico state of Sonora to trial biometric cards.
  • Brazilian fintech Nubank goes live in Mexico.
  • Bolivia launches interoperable payment solution using QR codes.

Top image designed by Freepik

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FinovateSpring Best of Show Winners Announced

FinovateSpring Best of Show Winners Announced
By David Penn Posted on
Categories: Arkose Labs, Best of Show, BLUERUSH, BlytzPay, Everplans, FinovateSpring 2019, Glia, Neener Analytics, Voca.ai

It’s been great to be back in the city by the bay!

After two days of live fintech demos, the attendees of FinovateSpring here in San Francisco have made their selections as to which fintech products, services, and solutions were interesting, impressive, and innovative enough to earn one of our coveted Best of Show awards.

From solutions to help consumers better access credit to technologies that bolster the fight against fraud to “Is this @#$% real?!” demonstrations of AI-powered agents that sound – and feel – as real as any human, this year’s Best of Show winners are truly in a class of their own.

Arkose Labs for its technology that solves multi-million dollar fraud problems for the world’s most targeted businesses with zero impact to user conversion. Video.

Blytzpay for its text-to-pay solution that makes billing and communication simple, streamlined, and secure, while providing flexibility to pay by card, check, or cash. Video.

BlueRush for Individeo, an interactive and personalized video platform for financial institutions to drive online sales success. Video.

Everplans for its solution that helps advisors create better interactions, establish new connections, strengthen relationships, and gain introductions to heirs. Video.

Glia (formerly SaleMove) for its technology that creates digital-first moments that simplify and transform communication between companies and their customers using messaging, video/voice, co-browsing, and AI. Video.

Invest Sou Sou for its smart social banking account designed to help community banks cultivate low-cost deposits and credit-ready borrowers in a secure and cost-efficient way. Video.

Neener Analytics for its regulatory compliant social media analytics platform that delivers specific individual risk outcomes for thin-file, no-file, and credit-challenged consumers. Video.

Voca AI for its smart, human, and empathetic virtual call center agent for financial institutions and service providers. Video.

A thousand thanks to all our demoing companies, our sponsors and partners, and, most importantly, our awesome attendees whose passion and enthusiasm for fintech innovation makes our events all the more engaging and entertaining. We’ll see you next year!

Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The eight companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 through 2018 conferences are below:
FinovateEurope 2015
FinovateSpring 2015
FinovateFall 2015
FinovateEurope 2016
FinovateSpring 2016
FinovateFall 2016
FinovateAsia 2016
FinovateEurope 2017
FinovateSpring 2017
FinovateFall 2017
FinovateAsia 2017
FinovateMiddleEast 2018
FinovateEurope 2018
FinovateSpring 2018
FinovateFall 2018
FinovateAsia 2018
FinovateAfrica 2018
FinovateEurope 2019

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Welcome to FinovateSpring’s Conference Day

Welcome to FinovateSpring’s Conference Day
By David Penn Posted on
Categories: FinovateSpring 2019

The final day of FinovateSpring’s four-day fintech fest has arrived. After a Summit Day focused on the customer experience and artificial intelligence, and two days of live fintech demos, Friday is a day of deep dives and insightful discussions into the present and future of fintech innovation.

We’ve provided an overview of what we’ve got in store for you below. Remember that registration opens at 8am on Friday. So be sure to arrive early, grab a little breakfast, and visit with our sponsors and partners in the networking area before we begin.

8:30am Opening Remarks from the Chair

8:35am Expert Insight: Review of the FinovateSpring Demos – What Do They Tell Us About Fintech’s Cutting Edge

8:50am Keynote Address: The Rise of the Machines – The Artificial Intelligence and the Road to Superintelligence. What Will AI Mean for the Future of Financial Services – And the Future of Work?

9:30am Power Panel: Which Artificial Intelligence Technologies Will Really Change Financial Services?

10:00am Morning Coffee & Networking

10:30am Fireside Chat: Improving the Financial Health of America’s 100 Million Credit Underserved Consumers

10:45am C-Suite Digital Change Leaders Debate: How Can Financial Institutions Capture the Fintech Opportunity & Collaborate with New Players to Transform Customer Experience

11:20am Special Address: Simplifying & Securing Digital Commerce through Tokenization

11:35am Fireside Chat: How Are Regulators Approaching Cryptocurrencies?

11:50am Strategy Roundtable: The Evolving Role of Cybersecurity – Are Banks Treating Technology Risks as Extensions of Their Businesses?

12:20pm Lunch & Networking Break – featuring Special Interest Discussion Tables

1:20pm to 2:40pm: Afternoon Tracks on Digital Banking, Digital Payments, Community Banking, and Digital Lending

  • Digital Banking
    • Opening Remarks from the Chair
    • Analyst Insight: Next Generation Banking – What is the Next Phase of the Digital Banking Revolution
    • Fireside Chat: Open Banking is Coming! How Will it Change Banking Forever?
    • Leaders Debate: How New Players, New Platforms, and New Technologies Will Transform Digital Banking. Is There a Role for the Branch in the Digital World?
  • Digital Payments
    • Opening Remarks from the Chair
    • Fireside Chat: How Changing Consumer Behavior is Transforming the Payments Industry
    • Fireside Chat: Payments Innovation – Why Experience is the New Reward
    • Leaders Debate: How New Technologies & New Competitors Will Solve Payments Pain Points Both Online and at the Point of Sale
  • Community Banking
    • Opening Remarks from the Chair
    • Keynote Address: How Can Community Banks Collaborate to Find a Path to Change to Compete in a Digital World?
    • Fireside Chat: Community Bank + Core Vendor + Fintech: What It Takes to Make the Partnership Work
    • Leaders Debate: How Community Banks Can Take a Strategic Approach to Fintech. What Bumps in the Road Have We Encountered?
  • Digital Lending
    • Opening Remarks from the Chair
    • Keynote Address: How Digital Players Can Transform Small & Medium-sized Enterprise Lending
    • Fireside Chat: Alt Credit Scores – Enhancing Underwriting Using Big Data & AI
    • Leaders Debate: How New Players Are Harnessing New Technologies to Disrupt Retail, Small Business & Commercial Digital Lending

2:40pm Afternoon Coffee & Networking Break

3:10pm Investors Debate: Where is the Smart VC Money Investing in Fintech?

3:40pm Finovate Finale! The Accelerators Showcase

4:10pm Closing Remarks from the Chair

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doxo and Plaid Team Up to Bring Overdraft Protection to Billpay

doxo and Plaid Team Up to Bring Overdraft Protection to Billpay
By David Penn Posted on
Categories: Doxo, Plaid

Online and mobile billpay innovator doxo has announced a new integration with financial services data and insights network – and fellow Finovate alum – Plaid – that will help consumers avoid overdraft charges when paying bills via doxo’s service.

“doxo’s mission is to massively simplify bill payment and reduce anxiety of failed payments and overdraft fees,” doxo CEO and co-founder and Steve Shivers said. “Through this new integration with Plaid, we’re now providing real-time bank balance, at the time of every payment, to help our users avoid those fees. Now users can better time their payments to align with their bank balance, or switch to alternative payment accounts like credit cards when needed.”


In addition to providing transparency, better organization, and less stress for consumers, doxo believes billers will benefit from the improved confidence they will have for each incoming payment. Billers who join doxo’s payment network will be able to add the overdraft protection feature as a user benefit easily, without complexity or expense.

doxo will make the new solution available initially as a beta offering for a limited group. The company anticipates expanding access to all of its customers beginning in June.

“Account overdraft is a huge problem in the U.S. that could be solved in part with more tools that provide real-time insight into consumers’ own bank accounts,” Plaid Head of Sales Paul Williamson said. “Solutions that give people transparency into their financial life are a real win for consumers and can make a serious impact on their ability to understand and manage money.”

doxo made its first Finovate appearance in 2011, demonstrating the web-based Control Panel interface of its technology, and returned to the Finovate stage this week as part of FinovateSpring. Plaid is an alum of our developers conference, presenting Plaid: API for Financial Infrastructure at FinDEVr Silicon Valley 2014.

San Francisco, California-based Plaid was founded in 2013. The company began 2019 with a major acquisition, purchasing rival and fellow Finovate/FinDEVr alum Quovo for $200 million. Named to the Forbes Fintech 50 in February, Plaid has raised more than $309 million in funding from investors including New Enterprise Associates, Kleiner Perkins, Index Ventures, Spark Capital, and Goldman Sachs Investment Partners.

Founded in 2008 and headquartered in Seattle, Washington, doxo launched itsdoxoINSIGHTS report last month. DoxoINSIGHTS is an anonymized, crowdsourced report on household expense data from the largest 25 metropolitan areas of the U.S.

In March, doxo added Apple Pay as a billpay option for its customers – the same month the company announced a partnership with R.R. Donnelley & Sons Company to provide the firm’s clients with access to doxo’s electronic billpay solutions. Winner of a Gold Stevie award from the American Business Awards last year, doxo serves more than 2.5 million users who make payments to more than 45,000 local and national businesses.

doxo has raised $18.8 million in funding, and includes Sigma Partners, Bezos Expeditions, and Mohr Davidow Ventures among its investors.

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From AI to CX: Welcome to FinovateSpring’s Summit Day

By David Penn Posted on
Categories: FinovateSpring 2019

Two of the hottest trends in fintech – AI technology and the prioritization of the customer experience – will be the focus of our special, pre-FinovateSpring Summit Day, that begins Monday morning here at the Hilton San Francisco Union Square on O’Farrell Street in San Francisco, California.

Our Summit Day will feature two parallel tracks – one focused on AI and the other dedicated to the customer experience – that will include keynote addresses, case studies, panel discussions, and debates all designed to help conference attendees better understand how these trends are shaping technology in general and fintech in specific.

Here’s a look at what we’ve got in store for you today. For more about our Summit Day speakers and topics, check out our previews for both the AI and CX summits.

Artificial Intelligence Summit

8:15am – 9am – Registration, Breakfast, and Networking

9am – 9:05am – Opening Remarks from the Chair

9:05am – 9:30am – Keynote Address: How Artificial Intelligence Will Transform the Financial Services Industry

9:30am – 9:50am – Special Address from an AI Pioneer: Making AI Walk the Talk

9:50am – 10:30am – Strategy Roundtable: Transforming Legacy
Businesses with AI – Machine Learning is King Now But Image, Voice, and Natural Language Processing Are Coming Up Fast. What are the Internal Challenges? The Ethical Challenges? And the Business Opportunities?

10:30am – 11:00am – Intermission, Refreshments, & Networking

11:00am – 11:25am – Keynote Address: Natural Language Use Cases at Uber

11:25am – 11:45am – Fireside Chat: AI for Fraud Detection and Risk Management

11:45am – 12:25pm – Strategy Roundtable: Let’s Chat About Chatbots

12:25pm – 1:25pm – Lunch and Networking Break

1:25pm – 1:45pm – Innovator Insight: An AI Powered Future for Marketing

1:45pm – 2:05pm – Keynote Address: Harnessing AI to Centralize Data and Exceed Your Business Goals

2:05pm – 2:45pm – Debate: Data – Oxygen for AI. How Data Management & Data Governance Can Make or Break Your AI Journey

2:45pm – 3:00pm – Case Study: Using AI to Transform Customer Experience

3:00pm – 3:15pm – Case Study: Harnessing AI to Revolutionize the Insurance Industry

3:15pm – 3:30pm – Case Study: Using AI to Make Better Credit Decisions

3:30pm – 4:10pm – Closing Strategy Roundtable: The Journey Towards Productive Partnerships in AI

4:10pm – 4:15pm – Closing Remarks from the Chair

Customer Experience Summit

8:15am – 9am – Registration, Breakfast, and Networking

9:00am – 9:05am – Opening Remarks from the Chair

9:05am – 9:30am – Keynote Address: The Evolution of Innovation: Build, Buy, Or Partner?

9:30am – 9:50am – Analyst Insight: Return on CX – 80% of the Potential ROI is Left Untapped

9:50am – 10:30am – Strategy Roundtable: How Can Financial Institutions Transform Customer Experience through Deep Customer Insights? Why Powerful Data Analytics Will Be Critical for Success?

10:30am – 11:00am – Intermission, Refreshments, & Networking

11:00am – 11:25am – Fireside Chat with a Fintech Founder: How to Innovate on Behalf of the Customer & to Build a Business Around their Needs to Drive Loyalty and Sustained Growth

11:25am – 11:45am – Presentation: Customer Experience Promise vs. Reality: Getting to Measurable Impact

11:45am – 12:25pm – Leaders Debate: How to Align Your Whole Organization to a Common Customer Purpose & to Harness Future Tech to Redraw the Customer Experience Landscape

12:25pm – 1:25pm – Lunch & Networking Break

1:25pm – 1:45pm – Fireside Chat: Creating a Seamless Digital Customer Experience

1:45pm – 2:30pm – Insights from Innovators: How We Are Creating a Seamless Customer Experience

2:30pm – 2:45pm – Case Study: Harnessing Disruptive Technologies to Maximize Customer Experience and Loyalty

2:45pm – 3:05pm – Case Study: How Data Driven Personalized Video Experiences Creates Customer Engagement and Motivates Action

3:05pm – 3:25pm – Case Study : Delivering Outstanding Customer Experience to the Financially Underserved

3:25pm – 4:10pm – Closing Debate: Fintechs and Financial Institutions on the Journey Towards a Productive Partnership in CX

4:10pm – 4:15pm – Closing Remarks from the Chair

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Jemstep Advisor Pro App Launches on Salesforce Exchange

Jemstep Advisor Pro App Launches on Salesforce Exchange
By David Penn Posted on
Categories: Jemstep, Uncategorized

Digital advice solutions provider Jemstep announced today that its Jemstep Advisor Pro app is now live on the Salesforce AppExchange. The app can be used by advisors working with the company’s Advisor Pro digital advice platform, and is configured for Lightning and Financial Services Cloud as well as Sales and Service Cloud.

The new app will make it easier for wealth management companies who want to provide more personalized, 24/7 service to their clients. And by leveraging Salesforce, the solution is a boon for Jemstep’s enterprise customers, enabling them to access the data that will drive better, more meaningful engagement with both current and potential clients.

“Jemstep embraces collaborations to unify the digital advice experience for banks, broker-dealers, insurers, and RIAs,” Jemstep President and CEO Simon Roy explained. “Combining the modern, goal-based investing experience of Jemstep Advisor Pro with Salesforce’s extensive CRM capabilities results in an intelligent and scalable enterprise class digital platform for advisors supporting personalized solutions for investors.”

The new app from Jemstep will also help wealth management firms and advisors grow assets under management. The Salesforce integration, for example, gives advisors a broader, more comprehensive view of the investor-customer’s financial profile, including the ability to “engage retail banking clients in wealth management solutions.” As such, the app and integration support a “more targeted and scalable approach” with regards to attracting new clients and reaching out to current ones.

In addition to lower the cost of servicing clients, the Jemstep Advisor Pro app makes it easier for wealth managers to get investor information and data to advisors and back office teams more readily. Being able to onboard new clients in 10 minutes or less is another plus for the platform and app, leveraging straight-through processing and deep custodian integrations to make opening and managing accounts straightforward and seamless.

“We are excited to welcome Jemstep to Salesforce AppExchange and into the Financial Services Cloud ecosystem,” SVP and GM for Financial Services at Salesforce Rohit Mahna said. “We look forward to watching Jemstep continue to build innovative solutions that empower financial advisors to deliver the best client experience.”

Jemstep was founded in 2008, and is headquartered in Los Altos, California. The company demonstrated its Portfolio Manager at FinovateSpring 2013 and, three years later, was acquired by Invesco for an undisclosed sum. More recently, Jemstep has forged partnerships FIs like KeyBank, which deployed the company’s Advisor Pro solution in 2017.

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