Friday Fun: Bank of America’s New Llama Videos #LLOVEYOURAPP

Friday Fun: Bank of America’s New Llama Videos #LLOVEYOURAPP

Bank of America on Wednesday dropped a set of 12 clever video segments called #LLOVEYOURAPP. You can see them all on the BofA YouTube channel. Most have 100 to 200 views, so they are virtually unknown so far. I’m guessing that is about to change as they are pretty clever. For one, a cud-chewing llama is demoing features of the BofA mobile app; for two, they remind me a bit of E*Trade’s baby series that for many years ran in the Super Bowl and elsewhere.

I don’t know what the plan is for them, whether they are to remain a social media play or will eventually run on TV (each one is either 15 or 30 seconds, so made for TV). I first spied them this afternoon via a Google+ promo next to a BofA email newsletter I received yesterday (see screenshot below). And the bank tweeted it once today and replied to a few more with the #LLOVEYOURAPP hashtag.

bofa_googleplus

 

Fintech Fundings Q1 2016: 334 Deals Totalling $6.7 Billion

Fintech Fundings Q1 2016: 334 Deals Totalling $6.7 Billion

Money_quarterThe fintech funding slowdown is officially a myth. In first quarter, both the money raised and the number of deals increased sequentially and year-over-year. In fact, Q1 was the biggest quarter in both number (334) and value ($6.7 billion) since we began tracking in mid-2014. And it was probably the biggest ever, since things really started heating up in 2014.*

The 334 fundings were double the volume of Q1 2015. It was 31% higher than Q4 2015 and 21% higher than Q3, the busiest quarter last year. Deal value was also up 110% over Q1 2015, 56% over Q4 2015, and 3% higher than Q3 2015.

Below is the breakdown for the past seven quarters as tracked by The Finovate Group (see Notes & Caveats below for our methodology). For a full list of fundings by week, go here.

The bigger question is what happens for the rest of 2016 and beyond? Given the funds flowing into VCs, the overall tech budgets of big financial institutions, and the rewiring of financial services via APIs, SDKs and alt-this and -that, there could be many more shiney quarters ahead.

———

Global Fintech Fundings by Quarter

2016    Value      Number
Q1      $6.7 bil        334

2015
Q4      $4.3 bil*     255
Q3      $6.5 bil       275
Q2      $4.7 bil       195
Q1      $3.2 bil        171
Total $18.7 bil     896
————————–
Avg/Q $4.7 bil     224

2014
Q4     $4.1 bil       210
Q3     $2.1 bil       191

* The value shown for Q4 2015, excludes the $6.1 billion raised in IPOs of Square, Worldpay and First Data

———–

Notes & Caveats:

  1. There is no exact definition of what makes up a fintech company. We look for technology-oriented companies in the financial services arena, either providing services directly to consumers or selling technology to financial services companies. Our definition of financial services includes banking, investing, lending, trading, wealth management, insurance, cloud-based accounting for small business (SMB) and real estate. We also include any company that has appeared at Finovate or FinDEVr, because those companies are clearly targeting the financial services vertical.
  2. We are primarily tracking VC Equity and Debt flowing to private companies, although we also track equity raised in IPOs and follow-on rounds of public companies.
  3. We admit that our definition may not be exactly constant over time. It could be that at least some of the growth over time is that we have loosened our definition. It’s not intentional, but, hey, we love fintech and are always looking for companies to add to the list.
  4. This list is not complete. We primarily use the databases at Crunchbase, Finovate, FT Partners, and WhoGotFunded to find fintech fundings. If the funding went unreported in those databases, we are unlikely to have it.
——
Image licensed from 123rf.com

Chatbot Banking

Chatbot Banking

2 5 billion peopleTry wrapping your brain around this little nugget. There are now 2.5 billion unique users of messaging apps worldwide. And they are fast becoming news, search and ecommerce platforms on their own.

How does chat morph into ecommerce, let alone banking? In China and other Asian countries, embedded chatbots are all the rage on messaging platforms such as Wechat, WhatsApp, Kik, Telegram and Slack.

Telegram is the only messaging platform to open up its chat API, such that there are now 120,000 bots serving its 5 million users (for example, see @gif and @vid at work here).

Tencent’s WeChat, the most popular messaging app in China … lets users shop, pay bills and book appointments.
Wall Street Journal, 22 Dec 2015 

chatbank_mockupJust yesterday, YC-incubated Chatfuel demoed its platform at W16 Demo Day. And it’s coming soon to Facebook’s Messenger (of course).

Chatbot is hard to define. Google tells us:

chat·bot /ˈCHatbät/
noun
a computer program designed to simulate conversation with human users, especially over the Internet.
“Chatbots often treat conversations like they’re a game of tennis: talk, reply, talk, reply.”

Unlike sales/service “live chat” that’s become commonplace within online banking, chatbot banking is 100% automated and includes a back and forth “chat” designed to hone in on the precise question or request. They are a boon to mobile self-service, where the limitations of screen size make traditional searching less user-friendly.

But chatbots can also handle transactions, especially the repetitive routine ones typical of online/mobile banking sessions. See the inset for how I imagine text banking might work for one of the most common tasks: balance inquiry with a subsequent funds-transfer.

Looking ahead
If you think of online banking via a PC as digital banking 1.0, and mobile as digital banking 2.0, then the upcoming invisible UI (or the “no UI, UI” coined by USAA’s Neff Hudson) using chatbots, AI and machine learning could very well be version 3.0. At least, that’s my hope. It reminds me of my all-time favorite quote about banking (circa late 1990’s), from noted technologist Esther Dyson:

Banking is like vacuuming; it’s vital, but everybody tries to reduce their vacuuming time.

Embrace the vacuum. People pay good money for them (no relation to Esther, I think).

CFPB Issues New Policy Encouraging Fintech Innovation

CFPB Issues New Policy Encouraging Fintech Innovation

___________________________________

Guest post by Erica A.N. Kramer and Justin B. Hosie*
______________________________________

On February 18, the Consumer Financial Protection Bureau (CFPB) released the final version of its Policy on No-Action Letters. The policy is part of the CFPB’s Project Catalyst Initiative whose stated mission is to “support innovators in creating consumer-friendly financial producfpb project catalystcts and services.” The new policy is designed to further the initiative’s mission by allowing developers of new consumer financial services to submit a request to the CFPB for a “No-Action Letter” regarding their innovation’s regulatory compliance.

The most important feature of the No-Action Letter is that it will include a statement indicating that “[CFPB] staff has no present intention to recommend initiation of an enforcement or supervisory action against the requester in respect to the particular aspects of its product under the specific identified provisions and applications of statutes or regulations that are the subject of the [No-Action Letter].” In other words, a No-Action Letter provides an innovator with a green light indicating that the proposed product or service does not conflict with cited statutes or regulations.

mastercard pricelessIn fact, the Supplementary Information included with the policy goes so far as to indicate that CFPB staff would not recommend an enforcement or supervisory action against the holder of a No-Action Letter, absent new or extraordinary circumstances. To borrow from MasterCard’s commercials, the value of a regulatory green light from the CFPB in today’s environment is “Priceless.”

In addition to the No-Action Letter itself, the CFPB believes the new policy encourages informal preliminary discussions. This presents a unique opportunity to participate in an open dialogue with your regulator while still in the development stage. Ultimately, this dialogue will likely increase your chances of producing a final product perceived as both legally compliant and beneficial to consumers.

When the CFPB initially proposed the policy, some critics argued that requiring innovators to produce voluminous information and identify rules that may conflict with the product was overly burdensome. Unsurprisingly, the CFPB declined to remove this requirement in the final policy. Contrary to the way product development works in the real world, the CFPB expects you to either thoroughly analyze potential regulatory risks before launch, or face its wrath.

Since this policy is in its infancy, there is no way to know whether it will be efficient or effective. The CFPB admits it will only provide No-Action Letters in “exceptional circumstances.” However, that does not mean you should pass up the opportunity to request one, especially if you think you have something “exceptional” to offer.

We encourage you to view this policy as a useful tool in your arsenal. We recommend that you first engage in an objective and thorough analysis of the perceived risks and benefits of the new service. Once you’ve done so, contact a lawyer experienced in the fintech industry (hint, hint*) who can assist you in identifying potential regulatory pitfalls and help you draft a persuasive request for a No-Action Letter. While the process may seem overwhelming at the outset, having a No-Action Letter will allow you the freedom to move forward while avoiding the stress of costly regulatory enforcement activity.

—————–

*Justin B. Hosie is a Partner at Hudson Cook LLP, licensed to practice law in Florida and Tennessee. Erica A.N. Kramer is an Associate at Hudson Cook, LLP, licensed to practice law in Florida. You can contact Justin for more information at (423) 490-7560 or jhosie@hudco.com.

Fintech Fundings: 29 Companies Raise $350 Million Week Ending Jan 29; Full Month Tops $4 Billion

Money_circuitFor the third time in that past four weeks a fintech funding record has fallen. This week it was number of companies, beating the total funded two weeks ago by one. As you may recall, last week we set the new mark (by a large margin) for the highest weekly dollar total with $2.7 billion.

All told, last week 29 fintech companies worldwide brought in $352 million, including Finovate alum PinDrop Security, which added $75 million for its voice biometrics tools to fight fraud.

In January, fintech companies raised $4 billion in equity and debt worldwide, almost four times the $780 million raised during January 2015. And the number of deals is up 70% (104 compared to 61 in 2015).

Here are the fintech deals by size from 23 Jan to 29 Jan 2016:

Nexara Holdings
Mortgage startup with two brands: NewFI & Bluestream Lending
Latest round: $100 million Series
Total raised: $100 million
HQ: Emeryville, California
Tags: Consumer, credit, mortgage, underwriting
Source: Crunchbase

Pindrop Security
Anti-fraud technology for financial institutions and others
Latest round: $75 million Series C
Total raised: $122 million
HQ: Atlanta, Georgia
Tags: Enterprise, SMB, fraud, voice biometrics, security, Finovate alum
Source: Finovate

Cadre
Real estate investing platform
Latest round: $50 million Series B
Total raised: $68.3 million
HQ: New York City
Tags: Consumer, advisors, real estate, mortgage, investing, wealth management
Source: FT Partners

Bayut
UAE real estate portal
Latest round: $20 million Series C
Total raised: $29 Million
HQ: Dubai, UAE
Tags: Consumer, home buying, renting, mortgage, real estate
Source: Crunchbase

College Ave Student Loans
Student loan lender
Latest round: $20 million
Total raised: $40 million
HQ: Milwaukee, Wisconsin
Tags: Consumer, credit, youth market, underwriting, lending, loans, FirstTrust Bank (loan originator)
Source: Crunchbase

The Zebra
Car insurance price comparison
Latest round: $17 million Series A
Total raised: $23.03 million
HQ: Austin, Texas
Tags: Consumer, insurance, automobile insurance, price comparison, lead gen, discovery, quotes
Source: Crunchbase

PitchBook
Investment information
Latest round: $10 million Series B
Total raised: Unkown
HQ: Seattle, Washington
Tags: SMB, advisors, enterprise, investing, trading, wealth management
Source: FT Partners

Sprinklebit
Social investing platform
Latest round: $10 million Series A
Total raised: $13.7 million
HQ: New York City
Tags: Consumer, investing, trading, social media
Source: Crunchbase

Sonovate
Contract financing and management services for professional recruitment firms
Latest round: $7.1 Million Series
Total raised: Unknown
HQ: London, England, UK
Tags: SMB, credit, receivables financing, management
Source: FT Partners

Bench
Online bookkeeping service
Latest round: $6.75 million Series
Total raised: $23.5 Million
HQ: Vancouver, British Columbia, Canada
Tags: SMB, bookkeeping, accounting, invoicing
Source: Crunchbase

Wave Accounting
Online accounting & invoicing
Latest round: $6.3 million
Total raised: $6.3 million
HQ: Toronto, Ontario, Canada
Tags: SMB, bookkeeping, accounting, invoicing
Source: Crunchbase

Cumulus Funding
Consumer alt-lender
Latest round: $5.9 million Series
Total raised: $6.75 million
HQ: Chicago, Illinois
Tags: Consumer, credit, underwriting, loans, lending
Source: FT Partners

Kurtosys
Client reporting and information management for financial services
Latest round: $5.2 million Series
Total raised: $25.6 million
HQ: London, England, UK
Tags: Enterprise, advisors, wealth management, hosting
Source: FT Partners

Smartika
Social lending platform
Latest round: $4.9 million
Total raised: $4.9 million
HQ: Milan, Italy
Tags: Consumer, credit, person-to-person, marketplace lender, underwriting, investing
Source: Crunchbase

Vestorly
Content management for financial services
Latest round: $4.1 million Series A
Total raised: $4.1 million
HQ: New York City
Tags: Enterprise, content, investing
Source: FT Partners

Dopay
Electronic payroll system 
Latest round: $2.4 million Series A
Total raised: $8.0 million
HQ: London, England, UK
Tags: B2B2C, SMB, payments, payroll, human resources, underbanked, unbanked, Barclays Accelerator
Source: Crunchbase

Insurify
Car insurance comparison site
Latest round: $2 million Seed
Total raised: $2 million
HQ: Cambridge, Massachusetts
Tags: Consumer, insurance, automobile, car insurance, lead gen, price comparison, discovery
Source: Crunchbase

ClaimKit
Insurance claim management
Latest round: $1.8 million
Total raised: $2.36 million
HQ: Overland Park, Kansas
Tags: Enterprise, insurance claim processing
Source: FT Partners

AlgoMerchant
Investment portal
Latest round: $1.3 million Seed
Total raised: $1.3 million
HQ: Singapore
Tags: Consumer, investing, lead gen, wealth management, discovery, advisors
Source: Crunchbase

Jewel Paymentech 
Risk management for payment acquirers 
Latest round: $1 million
Total raised: $1 million
HQ: Singapore
Tags: SMB, enterprise, security, fraud management, acquirers, merchants, payments
Source: Crunchbase

YoPay
Digital payments
Latest round: $550,000 Seed
Total raised: 550,000
HQ: New York City
Tags: SMB, merchants, credit/debit card acquiring, payments
Source: Crunchbase

bitFlyer
Japanese bitcoin exchange
Latest round: $420,000
Total raised: $7.36 million
HQ: Japan
Tags: Consumer, SMB, bitcoin, cryptocurrency, virtual currency, blockchain
Source: Crunchbase

SatoshiPay
Bitcoin nanopayments
Latest round: $390,000
Total raised: $630,000
HQ: London, England, UK
Tags: Consumer, payments, micro-payments, content, virtual currency
Source: Crunchbase

Billecta
Online invoicing 
Latest round: $140,000
Total raised: $140,000
HQ: Sweden
Tags:SMB, bookkeeping, accounting, invoicing
Source: Crunchbase

Finova Financial
Online vehicle-secured lending
Latest round: $125,000 Seed
Total raised: $125,000
HQ: Palm Beach Gardens, Florida
Tags: Consumer, credit, automobile lending, alt-lender, underwriting
Source: Crunchbase

C2FO
Working capital finance
Latest round: Not disclosed
Total raised: $85 million in prior rounds
HQ: Fairway, Kansas
Tags: SMB, enterprise, credit, receivables financing, trade finance, factoring, underwriting, Citibank (investor)
Source: FT Partners

CreditNation
Loan comparison site
Latest round: Not disclosed
Total raised: Unknown
HQ: Delhi, India
Tags: Consumer, credit, lead gen, price comparison, loans, discovery, lending
Source: Crunchbase

Truebill
Recurring payments management
Latest round: Not disclosed
Total raised: Unknown
HQ: San Francisco, California
Tags: Consumer, payments, personal financial management, billpay, recurring bills, PFM, Ycombinator
Source: Crunchbase

True Potential
Wealth management technology
Latest round: Undisclosed Private Equity
Total raised: Unknown
HQ: London, England, UK
Tags: Advisors, consumer, wealth management, investing
Source: Crunchbase

Will Consumers Put Finances on Autopilot?

Will Consumers Put Finances on Autopilot?

driverless_car_autopilotEarlier this week, DepositAccounts published a great post, “Are You Ready for Driverless Banking?” It’s a clever title I wish I’d thought of first. And importantly, it was framed a question. Because whatever you call it, the level of desired automation in banking, investing (hello, robo-advisers), and even insurance (Pay as you Drive), is a fundamental issue going forward.

Do consumers want control, or convenience. When it comes to money, most would answer “both.” Forced to choose one or the other, they’d invariably say “control” because it’s the right thing to say/believe. But if you are an observer of common behavior, you’ll have noticed consumers almost always head towards “convenience” at the expense of even basic control (see examples below).

It’s a paradox that drives financial product managers and marketers crazy. How do you build a UX for consumers who say one thing, but do another? Welcome to the world of dieting and gym memberships. You embrace the paradox, dare say you actually profit from it, by providing services customers say they want. Then you get out of the way and let them, or not. Just don’t rub it in their faces when they inevitably fail at their New Year’s resolution (again).

———-

Some examples:

Security
What consumers say: I want the very best security in the world.
Reality: Just show me the money, I’ll worry about security another time.
Solution: Provide simple-to-use deposit-fraud insurance for peace of mind.
Fee opportunity? Absolutely.

Transaction tracking
What consumers say: I want to view and consider every transaction.
Reality: Would rather watch a puppy video on Youtube
Solution: Stream transactions to users, prioritized by size/type (e.g., Google priority mail)
Fee opportunity? Maybe, but only if bundled with other value-adds

Budgeting
What consumers say: I want to stay within my monthly budget, no exceptions
Reality: I can make it up next week/month/year
Solution: Show their real-time standings against historical norms and known upcoming expenses (e.g., Simple’s Safe to Spend)
Fee opportunity: Maybe, but only if bundled with other value-adds

Shopping (for financial services)
What consumers say: I want to look around for the very best rate/price/terms/service
Reality: I’m good
Solution: For major “considered” services (e.g., mortgage, car insurance) show how your prices compare to others. Yes, you may make it easier to find your competitor, but most customers that go elsewhere would have anyway. More likely, if you are “close enough” price-wise, you’ll get the business, as long as it is tangibly easier to buy through your UI.

—–
Image licensed from 123rf.com

Deadline for Queen City Fintech Spring 2016 Accelerator is This Week

Deadline for Queen City Fintech Spring 2016 Accelerator is This Week

QCFinTech_homepage_Jan2016

The deadline for applications to join the Spring 2016 cohort of the Queen City FinTech Accelerator Program is this Wednesday, 6 January.

QCFinTech is based in Charlotte, North Carolina, a major U.S. financial services hub that provides access to professional mentors from institutions ranging from Bank of America to Wells Fargo. The accelerator program runs for 12 months with an on-site, “intensive acceleration” beginning on 14 March and ending with a Demo Day event on 1 June. Finovate Best of Show award winner Dyme is among the program’s alums.

QCFinTechSpring2016

In a statement, QCFintech said their accelerator program was an opportunity to help different kinds of fintech companies bring their innovations to market. “While our program does not focus on one aspect of fintech,” the statement noted, “our mentors and expertise tend to have core expertise in payments, cyber security, retail and consumer banking.”

 

Fintech Fundings: 15 Companies Raise $51 Million Week Ending 25 Dec 2015

Fintech Fundings: 15 Companies Raise $51 Million Week Ending 25 Dec 2015

Holiday_money_pigFor just the fourth time this year, weekly fintech fundings fell below the $100-million mark with 15 companies raising a total of $51 million.

The second-largest round of the week ($4 million), went to Finovate veteran Dana Bowers’ latest startup, Venminder. The Kentucky-based company has developed a vendor-management platform for banks and credit unions. Bowers is the founder of iPay Technologies, which demoed at the first Finovate in 2007, and was acquired by Jack Henry in 2010.

With just one holiday-shortened week remaining in the year, the total invested in private fintech companies YTD now stands at $18.8 billion.

Here are the deals by size from 19 Dec to 25 Dec 2015:

PokitDok
Person-to-person lender
Latest round: $35.1 million Series B
Total raised: $40.7 million
HQ: San Mateo, California
Tags: Enterprise, healthcare, payments, insurance, billing, API, developers
Source: Crunchbase

Venminder
Vendor management for financial services companies
Latest round: $4 million
Total raised: $6.3 million
HQ: Elizabethtown, Kentucky
Tags: Enterprise, risk management, compliance, operations
Source: Crunchbase

Prestiamoci
Person-to-person consumer lender
Latest round: $2.2 million Series
Total raised: $3.5 million
HQ: Milan, Italy
Tags: Consumer, lending, underwriting, sub-prime, loans, P2P, investing
Source: Crunchbase

Streami
Blockchain-based remittances
Latest round: $2 million Seed
Total raised: $2 million
HQ: Seoul, South Korea
Tags: Blockchain, bitcoin, cryptocurrency, payments, remittances
Source: Crunchbase

Snapcard
Bitcoin exchange
Latest round: $1.5 million
Total raised: $4.45 million
HQ: San Francisco, California
Tags: SMB, consumer, blockchain, cryptocurrency, payments, wallet, bitcoin
Source: Crunchbase

BTCS (aka Bitcoin Shop)
Blockchain technology
Latest round: $1.4 million Post-IPO equity
Total raised: $4.2 million
HQ: Troy, Michigan
Tags: Bitcoin, cryptocurrency, payments, blockchain
Source: Crunchbase

Sharesight
Investment portfolio management
Latest round: $1.35 million Seed
Total raised: $1.35 million
HQ: Wellington, Australia
Tags: Consumer, investing, trading, aggregation, wealth management
Source: Crunchbase

BorsadelCredito.it
Person-to-person small business lender
Latest round: $1.1 million
Total raised: $1.1 million
HQ: Milan, Italy
Tags: SME, lending, alt-credit, underwriting, sub-prime, loans, P2P, investing
Source: Crunchbase

Chronos Technologies
F0rex trading technology
Latest round: $1 million
Total raised: $1 million
HQ: Scottsdale, Arizona
Tags: Forex trading, investing, fx
Source: Crunchbase

Minkasu
Mobile and online payments
Latest round: $1 million Seed
Total raised: $1.75 million
HQ: Milpitas, California
Tags: Consumer, mobile wallet, security, payments
Source: Crunchbase

The PayPro
International payments
Latest round: $450,000 Seed
Total raised: $450,000
HQ: London, England, United Kingdom
Tags: SMB, payments, billpay, fx, international payments, billpay, remittances
Source: Crunchbase

Bee
Mobile bank/card
Latest round: Not disclosed
Total raised: $4.6 million
HQ: New York City, New York
Tags: Consumer, prepaid debit card, neo-bank, challenger bank, mobile, AXA (investor)
Source: Crunchbase

 

Depo
Escrow and renter-deposit management
Latest round: Not disclosed
Total raised: Unknown
HQ: Sweden
Tags: Payments, renting, escrow, deposits, homes
Source: Crunchbase

GoldBean
Helping consumers get started in investing
Latest round: Not disclosed
Total raised: Unknown
HQ: New York City, New York
Tags: Consumer, investing, personal finance, spending, PFM, AXA (investor)
Source: FT Partners

Payable
Contractor payables solution
Latest round: Not disclosed
Total raised: $2.1 million
HQ: Sunnyvale, California
Tags: SMB, payments, invoicing, billing, billpay, accounts payable, payroll
Source: FT Partners

——–
Image licensed from 123rf.com

 

20 Alums Make the First Forbes Fintech 50

20 Alums Make the First Forbes Fintech 50

ForbesFintech502015

There’s more to the Forbes Fintech 50 list than just an awesome logo featuring George Washington wearing wrap-around shades. Forbes compiled the list by soliciting information from 300 startups, then interviewing more than 150 CEOs, founders, and industry experts. To make the cut, companies were required to have operations in the U.S. and a viable product.*

Simply put, Forbes describes the companies on the list as “small firms destined to have a big impact on your financial future and possibly upend your portfolio.”

This year, 20 Finovate and FinDEVr alums made the cut:

Algomi

  • Founded: 2012
  • HQ: London
  • Funding: $30 million
  • Customers: 14 large banks and 140 buy-side firms
  • FinovateFall 2014 demo

Betterment

Braintree

Chain

Credit Karma

HelloWallet

  • Founded: 2009
  • HQ: Washington, D.C.
  • Exit: Purchased by Morningstar in 2014 for $52.5 million
  • FinovateFall 2015 demo

Kensho

LearnVest

  • Founded: 2009
  • HQ: New York City, New York
  • Exit: Purchased by Northwestern Mutual in 2015 for $250+ million
  • FinovateFall 2013 demo

Motif

Personal Capital

Plaid

Prosper

Quantopian

Ripple

Simple

TransferWise

TrueAccord

Vouch

Wealthfront

Xignite


*While the list excludes financial giants, Forbes included startups acquired by larger companies but operating independently.

Mobile Monday: Communicating Critical App Updates via Email

Mobile Monday: Communicating Critical App Updates via Email

 

usbank_mobile_upgrade_email_border

       Email from US Bank to mobile banking customers (12 Nov 2015)

Last week I wrote about how much I liked US Bank’s new native app. So I understand why the bank is anxious to get users ported over to the new version. Customers are going to like it. Guaranteed.

Yet I was a little surprised, just a week into the new version, to receive an email warning that the previous app was about to stop working (see message above). This urgency makes customers question whether something is seriously wrong with the previous version. The message is also annoying in that it doesn’t really give the customer any clue as to whether their version is the current one, or not. It provides only the version number (2.1.76) which is the cut-off between good and bad apps.

This message offers so many opportunities to improve that I was compelled to compile a top-10 list of gripes (plus 2 bonus nitpicks). They are listed, more or less, in priority order:

  1. I had already updated to the new version, so this message was completely unnecessary. And if the bank doesn’t know which version I’m using, it should say so.
  2. There is no explanation of why it was suddenly so urgent to upgrade. Skeptical users were left to their imaginations, not something you want in these days of widely publicized security breaches.
  3. usbank_appversionnumberInstead of talking about version numbers, why not just describe the new app? It looks completely different! A quick description and screenshot would have been understood by 90% of the readers, and would have allowed users to move on with their day, rather than having to engage in a tedious “find the version-number hunt.”
  4. If you must use a version number, then at least explain how to find it. The email failed to address that key point in the body, fine print, or within any links provided within the message. It’s not that simple to find the version number. You must log in, find the hidden primary navigation, choose “About the App” and notice the version number in the lower right corner (see inset). 
  5. If you are going to make such a big change, use a whole number for the new version of your app. In this case, it would be easier to say, “Use v3.0 or later.” 
  6. The links provided to update the app did not go to the iTunes app-update page, but instead went to a marketing page at USBank.com. And the marketing pages, while well done, also did NOT link to the app store’s update pages. In fact, to confuse things still further, the marketing page said the new version “was coming soon.”
  7. The only way to get help was to make a phone call to the general 800 number; no direct line to tech support was given. And not even an FAQ page, email address, chat, or any other type of digital link was provided for help in responding to this matter.
  8. The email message was not optimized for mobile. It was hard to read on my iPhone 6.
  9. It does not specifically address what happens if you don’t update within the next few days; “discontinuing support” has a number of meanings from simply not getting tech support to completely not working.
  10. The bank’s message concluded with thanks for being a mobile banking customer, but they could have also thanked me for taking time out of my day to deal with this “Maintain access … update now” emergency subject line in my inbox.
  11. <Nitpick #1> The first sentence of the second paragraph uses “new” three times.
  12. <Nitpick #2> The closing sentence repeats the “enhanced convenience” copy point. This is a generic benefit at best and shouldn’t be invoked twice in a 150-word message. The resulting inconvenience to update makes their value judgment of questionable importance.

Bottom line: Customer communications are not easy, especially with newer technology. So make sure to test them with some less-savvy users before hitting publish.

Fintech Fundings: 20 Companies Raise $175 Million Week Ending 6 Nov 2015

Fintech Fundings: 20 Companies Raise $175 Million Week Ending 6 Nov 2015

money_tree_leaves_fallingLast week, 20 companies raised $175 million, including $25 million in debt. It was the sixth week in a row that the number of fintech fundings topped 20. And the dollar total has hit 9-figures ($100 mil) or more 12 weeks in a row now. Both of the streaks will likely stop during the holidays, but so far the sector has defied gravity for the past 12 to 18 months, so even December could surprise.

Chinese P2P lender Meili Jinrong led the pack with a massive $65 million A round. But the most surprising funding was the $42 million to the Atlanta-based alternative credit bureau, FactorTrust. Two Finovate alums added capital: Roostify which picked up $500,000 from Wells Fargo’s startup accelerator to further its mission to streamline the mortgage process for consumers and Figo, a German-based firm, which banked “7 figures” to expand its suite of banking APIs.

This week’s funding puts the 2015 year-to-date total to $16.0 billion, or $22 billion if you add the two October IPOs.

Here are the rounds by size from 31 Oct through 6 Nov 2015:

Meili Jinrong
P2P lending
Latest round: $65 million Series A
Total raised: $65 million
HQ: China
Tags: Consumer, lending, loans, peer-to-peer, investing
Source: FT Partners

FactorTrust
Alternative credit bureau
Latest round: $42 million
Total raised: $42 million
HQ: Atlanta, Georgia
Tags: Enterprise, underwriting, lending, risk management
Source: Crunchbase

Expansion Capital Group
Small business alt-lender
Latest round: $25 million Debt
Total raised: $37.1 million (includes $35 million debt)
HQ: Sioux Falls, South Dakota
Tags: SMB, financing, credit, loans, commercial lending
Source: Crunchbase

Invoice2Go
Invoicing solution
Latest round: $15 million Series C
Total raised: $50 million
HQ: Redwood City, California
Tags: SMB, invoicing, accounts receivables, billing, accounting
Source: Crunchbase

Mercatus
Energy-project financing
Latest round: $6.7 million
Total raised: $10.4 million
HQ: San Jose, California
Tags: Enterprise, SMB, investing
Source: Crunchbase

inov8
Mobile payments technology
Latest round: $5.4 million
Total raised: $5.4 million
HQ: Lahore, Pakistan
Tags: Consumer, mobile, payments
Source: FT Partners

POKKT
Rewards and alt-currency platform
Latest round: $5 million Series B
Total raised: $7.5 million
HQ: Mumbai, India
Tags: Consumer, payments, rewards, gaming
Source: Crunchbase

Compeon
Finance portal for small businesses
Latest round: $2.74 million
Total raised: $2.74 million
HQ: Emsdetten, Germany
Tags: SMB, lead gen, financing, commercial lending, price comparison
Source: Crunchbase

Eagle Alpha
Alternative data platform for asset managers
Latest round: $1.8 million Seed
Total raised: $6.3 million
HQ: Dublin, Ireland
Tags: Advisers, trading, investing, wealth management
Source: Crunchbase

Ingage
Investor relations platform
Latest round: $1.7 million
Total raised: $4.6 million
HQ: London, England, United Kingdom
Tags: Enterprise, investing, compliance, information management
Source: FT Partners

BTL Group
Blockchain technology
Latest round: $1.5 million
Total raised: Unknown
HQ: Vancouver, British Columbia, Canada
Tags: Blockchain, bitcoin, cryptocurrency, enterprise
Source: FT Partners

Change Labs
Personal finance tracking
Latest round: $800,000
Total raised: $800,000
HQ: Caesarea, Israel
Tags: Consumer, PFM, financial management, messaging, savings
Source: Crunchbase

Roostify
Home buying application
Latest round: $500,000
Total raised: Unknown
HQ: San Francisco, California
Tags: Consumer, Wells Fargo (investor), Finovate alum
Source: FT Partners

Call Levels
Financial markets monitoring and notifications
Latest round: $500,000
Total raised: $500,000
HQ: Singapore
Tags: Consumer, investing, trading, securities
Source: Crunchbase

TawiPay
International remittances price-comparison site
Latest round: $400,000 Seed
Total raised: $500,000
HQ: Lausanne, Switzerland
Tags: Consumer, payments, remittances, lead gen, price comparison
Source: Crunchbase

ZapChain
Bitcoin trading community
Latest round: $350,000
Total raised: $350,000
Tags: Consumer, investing, trader, cryptocurrency, social network
Source: Crunchbase

Loanbaba.com
Consumer loan marketplace
Latest round: $320,000 Seed
Total raised: $320,000
HQ: Mumbai, India
Tags: Consumer, lending, lead gen, loans, small business loans, mortgage
Source: Crunchbase

Wirex Limited
Bitcoin debit card (e-coin)
Latest round: $187,000 Crowdfunding
Total raised: $187,000
HQ: London, England, United Kingdom
Tags: Consumer, debit card, payments, cryptocurrency
Source: Crunchbase

Figo (formerly known as LeanBanking)
Banking APIs
Latest round: “7 figures” (exact amount undisclosed)
Total raised (previously): $780,000
HQ: Hamburg, Germany
Tags: Consumer, API, developers, Finovate alum
Source: Finovate

Scout Finance
Next-generation financial research
Latest round: Undisclosed
Total raised: $1.7 million (prior to latest round)
HQ: New York City, New York
Tags: Consumer, investing, information, trading
Source: Crunchbase

Finovate Alumni News

On Finovate.com

  • “Xignite Surpasses 50 Billion API Calls in a Single Month”
  • “Feedzai Unveils its New Antifraud Solution, Data Science Studio”

Around the web

  • Comarch supports insurance sales and after-sales service by automating sales force at UNIQA Poland.
  • Let’s Talk Payments talks about Photo Verify with Sarah Clark, Mitek VP of product.
  • AcceptEmail and Kansys team up to provide email billing and payment options to telecoms via OCPay.
  • Fiserv and Early Warning partner to enable real-time bill pay and deposit services for U.S. FIs (financial institutions).
  • Corporate One partners with Gro Solutions to expand credit unions’ digital platforms.
  • Mitek launches mobile multicheck-capture for Commercial Mobile Deposit.
  • USAA and Coinbase partner to bring bitcoin to USAA members.
  • The Daily Telegraph features SocietyOne.
  • Euronext launches sentiment analysis partnership with Heckyl Technologies.
  • GEICO employees get access to HelloWallet, helping them manage their 401(k).
  • Visa Inc. to Acquire Visa Europe.
  • DriveWealth teams up with CQG, Direct FX to launch new, multi-asset trading platform.
  • FX Street calls Ayasdi “the next evolution in science.”
  • Arxan Technologies extends its app-security protection to Apple TV.
  • Mobile World Magazine looks at Fastacash and its new partnership with Xpress Money Services.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.