How they describe themselves: Jack Henry & Associates, Inc. encompasses three primary brands. JHA Banking provides mid-tier and community banks with enterprise-wide information and transaction processing solutions that are available for in-house and outsourced implementation; Symitar provides credit unions of all sizes with industry-leading information and transaction processing solutions that are also available for in-house and outsourced implementation; and ProfitStars provides best-of-breed solutions that enhance the performance of domestic and international financial institutions of all asset sizes and charters using any core processing system, as well as diverse corporate entities.
What they think makes them better: Jack Henry’s primary and sustainable competitive advantage is its company-wide commitment to provide premier service levels. Jack Henry is driven by a fundamental commitment to provide service levels that consistently exceed its clients’ expectations, and generate industry-leading client satisfaction and retention rates.
Jack Henry maintains the focused work ethic and fundamental ideals fostered by its co-founders – Jack Henry and Jerry Hall: 1) Do the right thing, 2) Do whatever it takes, and 3) Have fun.
These simple but powerful tenets have enabled Jack Henry to prosper in an extremely competitive business environment, to provide rewarding professional opportunities for its more than 4,400 associates, to generate an impressive rate-of-return for its shareholders, and to establish a corporate culture that generates rewarding levels of client satisfaction and retention.