How they describe themselves: Persistent Systems builds software that drives the business of our customers; serving software product companies and enterprises with software at the core of their digital transformation. For more information, please visit www.persistent.com.
How they describe their product/innovation: Chatbots have become a common part of customer experience and efforts are being made to personalize them by harnessing the power of AI and ML.
The proposed solution, which is part of Persistent’s Digital Bank in a Box (DBiB), provides capability to recognize user’s intention and make conversation more personalized using an AI system that learns from user demographics and data pulled from customer transaction datasets.
AI enabled conversations are engaging, useful and make it far more effective than the generic solutions available in the market.
Product distribution strategy: Through financial institutions, through other fintech companies and platforms