How they describe themselves: The award-winning Horizn platform helps financial institutions get ready for the digital customer, equipping both frontline employees and customers directly with the knowledge needed to improve the customer experience and dramatically increase digital adoption across all channels.
Horizn’s proprietary technology combines a simulator microlearning methodology with gamified principles and advanced analytics. Horizn helps banks distribute product knowledge with, employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct.
How they describe their product/innovation: The Employee Platform demonstrates how to empower the entire workforce, in-branch and in the contact center get ready to talk digital with customers.
The In-Branch platform is being used to enable hip-to-hip digital demos in branch with frontline employees and customers on mobile devices, tablets and kiosks. Also demoing new digital digital ambassador tools.
We will demo the Customer Platform that reaches out directly to bank customers in digital channels like your bank.com, SEO and other marketing activities.
Product distribution strategy: Through financial institutions