How they describe themselves: Datanomers does AI for FinTech. It was founded in 2013, as a spin-off from its parent IPsoft. The company is headquartered in NJ, founded by ex-Bell Lab employees with R&D experience in AI and ML.
Datanomers inherited its AI and Natural Language Processing (NLP) technology from IPsoft’s world-renowned cognitive solution, Amelia. Datanomers uses NLP to create solutions that incrementally grow its customers’ business – delivering on numeric targets. This is how Datanomers differentiates. For instance, its lending solution reduces defaults 5 – 15%.
How they describe their product/innovation: Premium customers generate 6 times the profit. No Bank can afford to lose them. Yet premium customers do leave, driven away by poor service, often springing a nasty surprise. Currently, banks consider the business activity to detect attrition, but this is late and “reactive”, as the process of attrition has already started.
Is there a “proactive” indicator of attrition? YES, the Customer Insight Manager. It uses NLP to analyze call center sessions – in real-time – alerts about customer dissatisfaction, the reason why, and the possibility of attrition.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms, licensed
Bus. Dev. & Press: Meeta Pandey, VP, firstname.lastname@example.org, 732-939-7830