FinovateFall 2019 / Illuma Labs

Presenter Profile:

How they describe themselves: Illuma Labs delivers real time voice authentication solutions for global customers. Our core technologies are the outcome of multiple Research and Development contracts with the US Department of Homeland Security Science and Technology Directorate, and we are currently engaging pilot customers across financial services, insurance, and e-commerce sectors. The founding team has decades of industry experience across research and development, software architecture, product development, marketing, and business development at Fortune 500 companies.

How they describe their product/innovation: Illuma Shield is a real-time voice authentication service for call centers. Replacing traditional Q&A, Illuma Shield passively analyzes the caller’s voice over natural conversation and results in higher authentication accuracy in a fraction of the time. Illuma Shield differentiates over competitors with a privacy preserving implementation satisfying stringent security requirements of banking, insurance, benefits, and government call centers. The technology enhances security against fraudsters, elevates the user experience, and reduces operating costs.

Product distribution strategy: Direct to Business (B2B)


Bus. Dev. & Press: Milind Borkar, CEO,

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