How they describe themselves: Boost.ai is a Norwegian company that has developed conversational artificial intelligence to power virtual agents. Conversational AI is the ‘brain’ of a virtual agent, giving it the ability to understand human needs and then act on them quickly and correctly. By automatically resolving inquiries and processing transactions in a popular and easy-to-use interface – the chat window – forward-thinking organizations are meeting the demands of tech-savvy consumers and future-proofing their business.
How they describe their product/innovation: Today’s consumers demand constant availability and access to instant self-service – no matter what service you provide. In short, they won’t accept having to wait. A virtual agent, built with true conversational AI, makes sure they never have to. A virtual agent has the power to improve every customer interaction – by either resolving it on the spot or forwarding the request to a human – reducing waiting times to mere seconds.
Product distribution strategy: Direct to Business (B2B)