How they describe themselves: We’ve created a secure collaborative engagement solution to help the world’s leading banks & financial services institutions deliver an in-person experience online. Over 100 banks and financial institutes already trust our solution and have made it part of their service delivery strategy.
We provide banks with technology to enrich the digital experience of their clients by extending their customers’ touch points (live chat, LiveView chat, video chat, voice chat, messenger, etc.) and assist/advice them in context with tools like Co-browsing and Document Sharing. The result is a better customer experience and higher sales revenues.
How they describe their product/innovation: We are using Finovate to officially introduce our company in the US and present the new version of our product, unblu 5, the updated version of our customer engagement and collaboration solution for the financial sector. We are demoing our new Secure Asynchronous Messaging capability and the unblu Concierge, which supports automated customer engagement flows.
These new channels enlarge existing live engagement and collaboration capabilities allowing banks to give a personalised experience to their customers as they provide a WhatsApp-like end-user experience ensuring the communication is secured at banking standards and complies with GDPR and other data privacy regulations.
Product distribution strategy: Direct to Business (B2B), through financial institutions, through other fintech companies and platforms