How they describe themselves: Quadient helps companies deliver meaningful interactions with current and future customers. The Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization in the name of customer experience, through better collaboration and visibility into the customer journey. Quadient supports thousands of clients and partners worldwide in the financial services, insurance and service provider industries in their quest to achieve customer experience excellence via mobile, digital, social media and print technologies.
How they describe their product/innovation: Quadient demonstrates how customers can bank using Artificial Intelligence in Facebook Messenger (social network platform).
In a few steps, a client will be able to obtain a view of his global financial position in 2 banks (leveraging PSD2 APIs). He will be able to borrow money and transfer money from one account to another account. He will then see transaction details attached to one of his accounts.
The demo shows how banks can leverage Artificial Intelligence (AI), social media messaging applications and EU regulation (PSD2) to deliver a new communication channel and improve overall customer experience. Bank that leverage this new channel will increase lending originated revenue.
Product distribution strategy: Direct to Business (B2B)
Bus. Dev.: Magali Germain, Senior Director Field Marketing EMEA, firstname.lastname@example.org
Press: Dominic Walsh, email@example.com
Sales: Chris Chamberlain, Banking Sales Manager UK, firstname.lastname@example.org