How they describe themselves: The Horizn Knowledge Platforms help financial institutions dramatically accelerate market adoption of their latest digital innovation at lightning speed and significantly improves the overall customer digital experience. Whether you are adding artificial intelligence (AI) into your mobile app, launching a new online application, or anything in between, the Horizn platforms equip financial service employees and customers with the right knowledge they need at the right time. Imagine employees and customer alike being digitally fluent at time of launch of a new digital innovation – Horizn make this possible. Horizn SaaS based platform is used by over 400,000 front-line employees, 30+ million bank customers in 50 countries and 15 languages.
How they describe their product/innovation: It is mission critical that Bank employees and customers are digital aware and fluent immediately upon release of a Banks new digital innovation. Bank front-line employees must be enabled to answer digital related questions and to drive adoption. Bank customers as well need immediate access to knowledge to accelerate on-boarding and increase product/feature adoption. Banks are partnering with Horizn to implement the Employee Knowledge Platform as well as a publicly accessible Customer Knowledge Platform. These platforms incorporate interactive micro-learning, innovative social technologies, gamification and robust analytics to drive engagement and deliver measurable results.
Product distribution strategy: Direct to Consumer (B2C), Direct to Business (B2B), through financial institutions, licensed