Visa Launches Business Network on Facebook

image After seeing the little blurb buried deep in today’s Wall Street Journal
(p. B-9), I checked out the press release, and then headed to Facebook to see Visa’s new app aimed at small businesses. To gain that all-important viral effect, Visa is giving away $2 million in Facebook advertising credits, $100 to the first 20,000 businesses that join its new The Visa Business Network on Facebook (see note 1).

Visa’s Facebook page advertising the network looks good (see screenshot below). It’s very “corporate,” but I prefer that over lame attempts to look hip. It’s dominated by a large video at the top explaining the program, plus three more along the bottom explaining other aspects. 

Visa Business Network (promotional) page on Facebook (24 June 2008)

Visa Business Network on Facebook page 24 June 2008

Selecting the Join this Network button takes you to a page where you are encouraged to add the Visa Business Network app to your Facebook profile. After adding the app, you must complete a short form to identify your business to the network and upload a picture if desired.

Visa Business Network app signup 24 June 2008

It only takes a few minutes, and your company is visible to anyone searching the Visa Business Network. It doesn’t appear that Visa’s network is searchable through the regular Facebook search. If and when that happens, the network would gain considerably more value.

Here’s how my Visa Business Network page looked after uploading a graphic:

Online Banking Report page on Visa Business Network 24 June 2008

Summary
The application also features a Business Resource section with the usual collection of business tools (from Google), articles and videos plus an Ask the Expert section. 

While the idea of a general business network within a larger network seems a bit superfluous, Facebook isn’t exactly known to be particularly accommodating to business needs. Maybe this will work. Certainly, if Visa attracts the 20,000 businesses it’s earmarked advertising credits for, it will have a head start on others wanting to do the same thing.

However, we wonder how much effort the card giant will devote to the service. It doesn’t seem to align that closely to its core card-processing business. But if its goal is to merely improve brand recognition with small business owners, it could be a valuable effort. Clearly Visa has the deep pockets to fund it for the long term. Who knows, maybe some lucky Business Network member will appear in a Visa Super Bowl ad some day. 

Note:
1. The $100 advertising credit was handled flawlessly. A few minutes after joining the network, I received an email to my main email account explaining how to redeem the credit.

Juniper Bank, UBS Wealth Management Create a Clever Marketing Tool

UBS Wealth Management US last week launched a new payments-card package for its brokerage customers that among other things cleverly turns an ordinary American Express card into what amounts to a debit card. The program was created for UBS by Barclay’s PLC’s Juniper Bank unit.

The whole idea is to bind its customers to the U.S. brokerage unit of Zurich-based UBS by giving them a payments-card package that the firm hopes will be their primary spending vehicle, says Peter Stanton, executive director of the UBS unit’s Banking Strategy Group. It’s not an effort to enter the very tight U.S. credit card business

“It’s definitely not our intention to be another credit card provider,” he says. “This is a consolidation strategy; it’s all connected to our role as their primary wealth-management advisor, and ties them closer to us because of the services we provide.”

On the surface, the package is an ordinary Visa credit card and an ordinary American Express charge card, bundled with a very extravagant rewards program that offers cardholders enticements like jet fighter rides or a sleepover at FAO Schwartz. Rewards run from one point to 1.5 points per dollar spent, depending on whether the customer chooses the basic “Select” Visa card or one of the more elite Visa cards that carry annual membership fees of up to $1,500. UBS says it has about 15,000 such accounts.

By offering its brokerage customers such payment packages, UBS joins a widening club of brokerage companies trying to retain customers whose loyalty is mercurial at best. “With acquisition costs so high, and turnover very high also, the emphasis has been to keep the customers they already paid for, happy,” says Ariana-Michele Moore, a senior analyst with Celent Communications.

The Amex card allowed UBS and Juniper to create a vehicle that functions like a debit card from the user’s perspective—UBS calls the card a “delayed debit card,” though Amex insists that the cards are ordinary Amex cards—while earning the issuer the much higher American Express interchange fees.

It does this by an interesting sleight of hand that seems to be built around the fact that none of the parties to the deal care what the card is called, as long as they get what they want from it. Cardholders use the Amex card like an ordinary debit card, including being able to use it to withdraw surcharge-free cash at ATMs that accept Amex cards. At the end of the month, their central brokerage account, or RMA (resource management account), is automatically debited, and no bill is sent to the customer. Purchases are limited to the funds available.

This way, UBS gets what amounts to a debit card for its customers, while Amex and Juniper get full price for an Amex card. And as an added bonus, Juniper gets a piece of the debit card market, which is quickly overtaking credit cards as the payment vehicle of choice in the United States.

How the parties came up with this deal is unknown. UBS’ Stanton says his shop approached Juniper around August of 2004 as part of a typical RFP process, and went to contract last April. Juniper refused any comment on the matter, referring all questions to UBS.

“It has in-between functionality,” says Stanton. “It functions as a debit in the sense that it accesses your available funds; it functions as a charge card because the charges accrue, and instead of having to make some sort of payment, the payment is automatic.” The idea, he adds, was to allow purchases to be made without interfering with a client’s trading accounts.

All in all, it’s a smart deal, says Celent's Moore—among other things, because people with brokerage accounts are typically wealthier, and travel overseas, so that the package gives UBS clients a secure spending vehicle.

“It’s all about providing flexibility to their brokerage customers, but it could also be enticement for people considering opening a UBS account—it could be the thing that tips the scale,” she says. (Contact: UBS Wealth Management US, 212-882-5698; Celent Communications, Ariana-Michele Moore, 503-617-6112)

Billeo Powers Bill Pay at Visa.com

Visa_billeo_searchboxLast week, Visa USA redesigned its direct bill-pay area using Billeo’s technology to power biller search and facilitate direct payments via credit card. It is a major coup for the fledgling direct bill-pay solutions provider Billeo, which earned an Online Banking Report Best of the Web last year for its innovative bill-pay toolbar (OBR 116/117).

The implementation at Visa bears careful review. It wisely uses biller search to engage users (see inset), then prompts them to save their personal biller list using Billeo. After registering, users download and install the toolbar directly into their browser, Billeo_visa_mainthen input credit card information to facilitate payments. After the initial setup, users can pay select bills directly from the toolbar using the saved credit card and biller info.

Next week, we’ll look at Visa’s implementation in more detail and share insights from our conversation with Billeo founder, Murali Subbarao. In the meantime, you might want to give it a spin yourself at Visa’s bill-pay site, <usa.visa.com/personal/using_visa/pay_bills_with_visa/> (click on screenshot right for a closer look).

Previous articles:

JB

Credit Card Portfolios: More Pressure, Less Profitability.

Graph_debit_credit_heqPeople have grown wary of credit cards. They’re paying them off faster; generally, debit cards are edging them out as payment vehicles. And at least for now, home equity loans are increasingly more popular than credit cards among consumers (click on inset for more details and see tables below).

The result? Credit card portfolios are losing profitability, even though net losses and delinquencies are down, and serious questions about the industry’s future are surfacing. So are questions about how wise banks were when they snapped up most of the monoline credit card operations last year. The business model needs an overhaul, says observers, but so far, issuers are just changing the oil. And there may be no way out.

Continue reading “Credit Card Portfolios: More Pressure, Less Profitability.”

Mobile Payments: Japan Leads the Pack

The potential of cellphone-based mobile payments to eventually squeeze banks out of their central role in payments can already be seen in East Asia, says Andrei Hagiu, a principal at Market Platform Dynamics, and by ignoring it, American banks have nothing to lose but their business.

Octopus_cardHong Kong’s Octopus prepaid debit card (see inset) is one example: Issued by Hong Kong’s subway system and several other transportation companies—with no bank involved—Octopus cards drive about $2.2 billion in annual payments volume.

Continue reading “Mobile Payments: Japan Leads the Pack”

Low Value Payments & Stored Value Cards

In the coming year, low-value payments and prepaid cards will be increasingly mentioned in the same breath, especially in conjunction with off-line, contactless methods, says Gwenn Bezard, partner in Aite Group.

Pilots, and even some deployments of contactless payment cards, will be making a significant appearance, if only because banks are pushing them. The main sticking point from the merchant perspective, Bezard says, will be the cost of interchange, but he expects some banks to offer breaks on fees, if only to give the venue a running start. He is optimistic that big merchants will follow Starbucks’ model and offer rechargeable, merchant-specific stored-value cards as a means of gaining market share and promoting customer loyalty.

Continue reading “Low Value Payments & Stored Value Cards”