The Art of Mobile Banking Engagement

The Art of Mobile Banking Engagement

Customer engagement word cloudIt’s been fascinating to watch mobile banking take hold. The path has been much the same as online (desktop) banking a decade earlier, but at about double the pace (at least in the parts of the world that are highly banked).

Modern online banking started 21 years ago this month, when Wells Fargo began web banking in May 1995. It took 12 years before Mint came along and made it all look good and introduced the masses to more advanced concepts such as account aggregation, goal-oriented online budgeting, and expense tracking.

Mobile banking, which got its start in the post-iPhone App Store era (2008), took only about five years before it was “Minted” by Simple and then others. And in fewer than eight years mobile banking is already far better than desktop by almost every measure. From touchID access, to location awareness, to that very useful camera for depositing checks, there is just no way desktop online banking can compete.

But we have just barely scratched the surface of its biggest advantage: the always-on, always-with-you benefits. Account and transaction security is one of the first features having huge impact both on consumers (peace of mind, less hassle) and financial institutions (fewer false negatives, lower fraud costs, less customer-service expense).

Another area where huge benefits exist? Proactive communications about finances. Simple, Moven and Capital One’s Level Money are on the forefront with tools that help mobile customers know where they stand BEFORE they drop another $12 for a fancy cocktail or $35 on Uber.

And while monitoring spending in real-time has big theoretical benefits, it’s universally loathed by most consumers as the ultimate buzz-kill, kind of like having your parents hovering over you at point of sale. A more exciting always-on benefit is guidance to achieve bigger aspirations, like replacing your aging vehicle, trading up from your dinky apartment, or buying a house.

Take home buying. Many of our readers have been through this multiple times. But do you remember how little you knew about it back in the day? It’s a daunting task today even forHip_Pocket_Art0 the financially savvy.

That’s why I love tools that help people understand all aspects of the home-buying process: the mortgage, the purchase, and dealing with all of the ancillary expenses. We’ve seen a number of companies working on various aspects of the mortgage process. And next week at FinovateSpring, you’ll be treated to demos by two of the new breed of mortgage startups: Blend Labs which powers mortgage processing on the back-end and Roostify which helps consumers through the process.

And as luck would have it, last week Mark Zmarzly from Hip Pocket visited Seattle to present at a CU event, and was able to spare a few minutes to meet me for coffee. Mark wowed the crowd when he demo’d at FinovateSpring last year. Hip Pocket’s first product is a mobile app that allows anyone to input mortgage rate and monthly payment to see how their company stacks up against its peers (see inset).

The Hip Pocket mortgage app is a compelling value-prop for users, and potentially a great lead-gen tool for banks and credit unions. While Hip Pocket has had some great traction since then, it is still looking for additional seed funding to build more tools and fine-tune its customer-acquisition model. Hip Pocket is in a sweet part of the market—mobile mortgage (MoMo)—and is at a point in their company arc where relatively small dollars can make a big impact. They are a great candidate for “bank strategic seed funding.”

Where Are They Now? FinovateSpring Alums Raise More than $326 Million in a Year

Where Are They Now? FinovateSpring Alums Raise More than $326 Million in a Year

FS2015_overheadview

Last week we took a look at what the alums of FinovateSpring 2015 have been up to in the year since they demoed on the Finovate stage. Today, we’re focusing on the funding.

All $326 million of it.

Of the 72 companies that demoed at FinovateSpring 2015 in San Jose last year, 21 of them had raised capital within a year. Kabbage’s raise of $135 million certainly stands out. But the $25 million investment picked up by itBit in May of last year, as well as the $15 million raised by Trulioo and the $12 million raised by Moven were also major contributors to a strong fundraising performance from the Class of FinovateSpring 2015. And this doesn’t even include companies such as Yodlee, which was acquired by Envestnet for $660 million, or Aurora Financial Systems, bought by fellow Finovate alum, Finicity, for an undisclosed sum.

March 2016

January 2016

Dec 2015

October 2015

September 2015

August 2015

  • [M&A] Holy Yodlee! Envestnet to Buy Yodlee for $660 Million – video

July 2015

June 2015

May 2015

——-

FinovateSpring 2016 is less than a month away. Pick up your tickets today and save your spot at our upcoming spring conference in San Jose, California.

 

Finovate Alumni News

On Finovate.com

  • Check Out Who Took Home Top Honors at Last Night’s European Fintech Awards”
  • “TransferWise Available in Canada, eh?”

Around the web

  • Segmint launches new features for SegmintOne.
  • Ayondo planning $155 million ‘Reverse Takeover’ IPO on Singapore Exchange.
  • SwipeStox wins Best Pitch Award at Wolves Summit.
  • “DAVO Technologies Joins Intuit’s QuickBooks Partner Platform to Offer Unique Payments Solution for Sales Tax”
  • Canada’s TD Bank goes live with Moven-powered MySpend PFM app.
  • Celent names CBW Bank 2016 Model Bank.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Where Are They Now? A Look at FinovateSpring 2015 Best of Show Winners

Where Are They Now? A Look at FinovateSpring 2015 Best of Show Winners

Finovatefloor

FinovateSpring is quickly approaching. This year’s show, May 10 & 11 in San Jose, California, will be our biggest show yet with 72 winning ideas pitched to more than 1,500 fintech execs. Pick up your ticket to save your seat. While we’re eager to see this year’s demos, we wanted to reflect on the successes of last year’s Best of Show winners (in alphabetic order):


Alpha Payments Cloud

HQ: Singapore
Founded: 2012
Total funding: $12 million

APCStage

May 2015 demo: Alpha Payments Cloud showed AlphaHub, its omnichannel solution-access platform that helps banks, merchants, MSPs, and ISOs gain access to any solution provider in the world. (Demo video)

Partnerships, presentations, and product offerings since August 2015:


Avoka

HQ: Broomfield, Colorado
Founded: 2002

AvokaStage

May 2015 demo: Avoka showed Transact for Financial Services, which combines social, cloud services, and crowdsourcing into the world’s fastest credit card application. (Demo video)

Partnerships, presentations, and product offerings since September 2015:


MoneyAmigo

HQ: Las Vegas, Nevada
Founded: 2015
Funding: $300,000

MoneyAmigoState

May 2015 demo: MoneyAmigo debuted its new platform that brings financial services to the underbanked and underserved, delivering traditional banking products in an innovative way. (Demo video)

Activities and media coverage since May 2015:


Moven

HQ: New York, New York
Founded: 2011
Funding: $24.4 million

MovenStage

May 2015 demo: Moven introduced its Financial Health Platform that provides real-time, contextualized notifications and interactions that create “gamified money moments.” (Demo video)

Media coverage and new product features since October 2015:


NAMU Systems

HQ: Mahwah, New Jersey
Founded: 2014
Funding: $200,000

NamuStage

May 2015 demo: Namu debuted its Joyful Banking which uses new and intelligent behavior modeling to focus on customer behavior and digital experiences to create a new standard in mobile banking. (Demo video)

Namu’s awards and press coverage in 2015:


Shoeboxed

HQ: Durham, North Carolina
Founded: 2007
Funding: $2 million

ShoeboxedStage

May 2015 demo: Shoeboxed launched Receipt Capture for Banks solution which boosts the functionality of online and mobile banking apps while providing fraud protection. (Demo video)

Shoeboxed recently received media buzz for its product update and corporate move last year:


Stratos

HQ: Ann Arbor, Michigan
Founded: 2012
Funding: $6.63 million

StratosStage

May 2015 demo: Stratos debuted its dynamic Stratos Bluetooth Connected Card and Digital Card Issuance Platform that analyzes card usage trends and interactively engages card members. (Demo video)

Awards and activities:

FinovateSpring Sneak Peek: Moven

FinovateSpring Sneak Peek: Moven

Moven_homepage_April2016

FS2016-wdateA look at the companies demoing live to 1,500+ fintech professionals on May 10 & 11. Register today.

Brett King, CEO of Moven, and Rizwan Khalfan, chief digital officer of TD Bank, will demo the TD MySpend app for the first time at FinovateSpring.

Features:

Moven and TD Bank will demo MySpend, a complete integration of the Moven platform within TD Bank’s mobile ecosystem.

Presenters: Brett King, CEO and founder, Moven; Rizwan Khalfan, chief digital officer, TD Bank

Finovate Alumni News

On Finovate.com

  • “Malauzai to Offer Geezeo-Powered PFM Tools”

On FinDEVr.com

  • “FinDEVr New York Presentation Videos Live on FinDEVr.com”

Around the web

  • Top Image Systems appoints Kristian Niklasson as its new chief services officer.
  • Alkami Technology teams up with Easy Solutions to add anti-fraud technology to its digital banking platform.
  • Irish Tech News interviews Moven CEO Brett King. See Moven at FinovateSpring next month in San Jose.
  • Fiserv Investment Services President Cheryl Nash named executive leader for Envestnet Institute On Campus’ “Women in Wealth Management” program.
  • API report covers Streamdata.io.
  • ThreatMetrix launches new release with deeper decision analytics, enhanced mobile offering, and stronger authentication capabilities.
  • BehavioSec, Nationwide, Unisys Team Up on Biometrics.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Dashlane Brings on Former Fab.com CFO”
  • Check out this week’s “FinDEVr APIntelligence”

Around the web

  • ACI Worldwide teams up with Verifone to provide European food retailer Auchan Group with a pan-European card payments platform.
  • Misys earns 2016 Excellence Award for Transformational Client Engagement at the Global Summit on Customer Engagement.
  • PYMNTS.co takes a look at App Annie and its recent acquisition of AppScotch.
  • Geezeo announces partnership with King Fish Media.
  • MicroStrategy launches version 10.3 of its enterprise analytics platform, MicroStrategy 10 Secure Enterprise.
  • Markit acquires credit default swap (CDS) pricing service from Fitch Solutions.
  • Money Summit interviews Mohamed Khalis, Moven’s head of product, data and marketing, in a discussion on UX.
  • Ignite Sales and Central Bancompany are recognized as award finalists at The Best of FinXTech Awards.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com

  • Spreedly Secures $3 Million Financing Round”
  • Xendpay Brings its Money Transfer Service to Tanzania, Burkina Faso”
  • Cardlytics Takes Advantage of its Massive Amount of Customer Spend Data”

Around the web

  • Encap Security unveils version 3.1 of its Smarter Authentication platform, including support for Android fingerprint API.
  • Canada’s digital-first EQ Bank goes live with RetailSuite from Temenos.
  • TSYS and Ethoca team up to fight CNP fraud with the TSYS Transaction Recovery Network.
  • i-exceed technologies earns recognition in Gartner’s 2016 look at MADP vendors around the world. See i-exceed at FinDEVr 2016 in New York in March.
  • WSJ builds article on Cardlytics data.
  • Pymnts highlights cost savings from using the Ripple network.
  • Payments Source features Linkable Networks.
  • Signifyd extends integration with Shopify Plus.
  • Moven partners with Freelancers Union.
  • Check Point and IBM Security to share threat intelligence, announce product integrations.
  • TIO Networks ranks 2nd in top 10 tech companies on the 2016 TSX Venture 50.
  • Taulia launches global partner community, announces new partnerships.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Moven Partners with CommonBond and Payoff for Customer Loan Refinancing

Moven Partners with CommonBond and Payoff for Customer Loan Refinancing

MovenHomepage

In a move that further expands the neobank’s customer offerings, Moven has partnered with debt-refinancing and -consolidation companies CommonBond and Payoff.

CommonBondTo encourage the financial health of account holders, Moven is offering special deals for student-loan-refinancing platform CommonBond and credit card debt-consolidation platform Payoff.Payoff

 

 

 

Customers who pay using their Moven account at CommonBond receive a $200 credit and 25 basis points off their monthly student-loan repayment. Payoff users receive a $100 credit to their Moven account.

Though the partnership isn’t a full integration with the Moven platform, it’s a good start that competes with traditional banks and other neobanks. American Banker says Moven’s new partnershipes “signal the neobank’s wider goal of becoming ‘the card on file for your life,’ as Alex Sion, Moven’s president and a co-founder, put it.”

This isn’t the first time Moven has expanded its offerings for account holders. In an earlier effort to become top-of-wallet, the company recently launched a deals program that gives card-holder discounts at four merchants.

Moven was founded in 2011 by CEO Brett King. The company debuted its Financial Health platform at FinovateSpring 2015 in San Jose.

Finovate Alumni News

On Finovate.com

  • Moven Partners with CommonBond and Payoff for Customer Loan Refinancing”
  • True Potential Scores Significant Investment from FTV Capital”

Around the web

  • MoneySummit interviews Brock Blake, Lendio CEO and founder.
  • PYMNTS interviews CSI globalVCard about trends guiding the evolution of payments in fleet.
  • AdExchanger considers Cardlytics use-cases.
  • WealthSuite from Temenos goes live at Nordea Bank Luxembourg.
  • Compass Plus earns PCI DSS version 3.1 certification.
  • ISCS integrates eSignLive into its SurePower Innovation modern enterprise suite.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Finovate Alumni News

On Finovate.com 

  • Dashlane Achieves New Year’s Resolution: More Organized, Now Speaks 7 Languages.

Around the web

  • eWeek quotes Arxan CMO Patrick Kehoe on the problem of app security on health and finance apps.
  • Diebold introduces mobile, contactless, self-checkout technology.
  • Acculynk CEO Ashish Bahl talks about the growth of direct-to-debit card payments.
  • Pymnts interviews Moven President Alex Sion on what to expect in digital banking in 2016.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate’s 2015 Best of Show Winners Give Something to Tweet About

Finovate’s 2015 Best of Show Winners Give Something to Tweet About

BestofShowIMG

2015 was quite a year for the 800+ Finovate alumni. From acquisitions to IPOs, and everything in between, there was plenty to tweet about. Here are the highlights from the 2015 Best of Show winners:

FinovateEurope 2015

Avoka demoed a three-minute loan application that delivers a fast onboarding experience.

CoinJar showed a technology that enables consumers to buy, sell, and use digital and traditional forms of currency any way they choose, from dollars to bitcoins.

ebankIT demoed its omnichannel and social banking solution that maximizes interaction between FIs and clients.

eToro showed its innovations in social trading and investing for generation Y.

Jumio demoed credentials-management technology Netverify that turns mobile devices into ID document-scanning terminals.

mBank & i3D demoed their interactive, digital retail-branch concept.

Meniga showed off Market Match, its transaction-data analytics and enrichment engine.

FinovateSpring 2015

Alpha Payments Cloud demoed AlphaHub, its omnichannel access platform that helps banks, merchants, MSPs, and ISOs gain access to any solution provider in the world.

Avoka (see above)

Money Amigo showed technology that brings financial services to the underbanked and underserved, delivering traditional banking products in an innovative way.

Moven launched Moven Financial Health Platform that provides real-time contextualized notifications and interactions that create “gamified money moments.”

NAMU Systems demoed “Joyful Banking” which uses new and intelligent behavior modeling to focus on customer behavior and digital experiences to create a new standard in mobile banking.

Shoeboxed.com showcased its Receipt Capture for Banks, a solution that boosts functionality of online and mobile banking apps while providing fraud protection.

Stratos demonstrated its dynamic Stratos Bluetooth-connected card and digital card issuance platform that analyzes card-usage trends and interactively engages card members.


FinovateFall 2015

Blockstack.io launched technology that enables financial services and other enterprises to set up and build applications on a private, hosted blockchain.

Dyme showcased its innovative method for helping people start a savings habit and fund their lifestyle using text messaging.

Dynamics demoed fully programmable interfaces (stripe, EMV, NFC) for use in next-generation payment cards.

Finanteq launched its SuperWallet that helps banks take full advantage of their potential by integrating m-commerce and remote services with mobile banking.

Hedgeable: demoed its private banking platform for millennials.

HelloWallet showed its Retirement Explorer solution, an approachable and actionable online planning tool that helps employees model and work toward specific retirement outcomes.

SaleMove demoed its Engagement Platform and Omnicall technologies that enable online consumers to engage live with businesses as if they were face-to-face.

Soundpays showed its app that recognizes ultrasonic and sonic waveforms even in extremely noisy environments.


Want to see more award-winning demos of the newest fintech ideas? Pick up your ticket FinovateEurope 2016 and we’ll see you in London.