Alumni News– October 17, 2014

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgPatch of Land turns to SeedInvest in public fundraising effort for its seed round.
  • Quantopian raises $15 million in Series B round; launches crowdsourced hedge fund.
  • MasterCard teams up with Zwipe to launch credit card with fingerprint-based authentication.
  • Arroweye Solutions increases payment card security against hacking threats.
  • Emida partners with Defense Mobile to distribute its mobile solutions through Emida’s network of distributors.
  • BlogTO looks inside the offices of Nymi during an open house.
  • Google Cloud Platform launches simpler billing.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Debuts: eSignLive by Silanis

Finovate Debuts: eSignLive by Silanis
eSignLive2014

Finovate Debuts is a blog series to introduce new Finovate alums. Today’s feature is Silanis, which demoed eSignLive Use Your Own Device at FinovateFall 2014.

eSignLive Use Your Own Device by Silanis

Silanis is one of the biggest service providers in the banking and lending e-signature market. Banks, credit providers, insurers, and government agencies use the company’s electronic signature platform to the tune of more than 600 million documents processed annually. 

eSignLiveHomepage
The latest innovation from Silanis, eSignLive Use Your Own Device, turns smartphones into signature capture devices without requiring an app download or expensive in-branch hardware. The technology “solves the final barrier” of transactions that demand a full, handwritten signature, according to Silanis, and enables financial institutions to deliver the same kind of customer experience that retailers offer.
The Stats
  • Founded in March 1992
  • Headquartered in Montreal, Quebec, Canada
  • Tommy Petrogiannis is CEO and Co-Founder
  • 100 employees
  • Processes more than 600 million documents a year
  • Customers include four of the top 10 banks in North America, eight of the top 15 insurers, and the U.S. Army
  • Named Leader in Customer Satisfaction by enterprise review site, G2 Crowd in 2013 and 2014
  • Won IBM Beacon Award for Best Industry Solution for Banking in 2013
  • Launched eSignLive Use Your Own Device in September 2014

The Story

Silanis specializes in providing electronic signature services – and their client list is impressive. The Joint Chiefs of Staff have been using the platform since 1997. GMAC went paperless with its global operations in 2001 courtesy of the e-signature platform from Silanis. And just one of the company’s clients, a “top 5 US bank” with more than $300 billion in assets reports processing more than 35,000 e-sign transactions every day since deploying the technology at all 3,000 retail branches in 2011.
eSignLiveForm2
This has meant:
  • An 80% reduction in document handling costs (savings in the millions of dollars)
  • A 90% reduction in loan exceptions
  • More than 90,000 hours of bankers’ time reallocated toward increasing loan sales
The bank also reported that the Enterprise edition of eSignLive helped them exceed compliance regulations, make back office operations manuals obsolete, and improve the overall banking experience for their customers.
Still, there has been a region of the e-signature world that has eluded Silanis up until recently. For those transactions that require a full, handwritten signature, the options for many institutions have been bleak. Typically, there is little alternative other than to require customers to go to a brick and mortar location, even though the application started online. Proprietary e-signature hardware is expensive, often prohibitively so for smaller community FIs.
The Innovation
Silanis solves both the multi-channel and cost issues by turning the customer’s own smartphone into a signature-capture solution. The e-signatures created by this “operating system agnostic” Use Your Own Device approach are legally-enforceable transactions with an audit trail and “signing ceremony” captured, as well. Authentication and delivery to the back end for processing are fully integrated. There is no need to buy expensive e-signature hardware and no apps for consumers to download.
Finger-Mobile
With eSignLive, the Holy Grail of 100% remote account opening is now possible, according to Silanis. It is ironic that the most fundamental of banking services – customer onboarding – has been the most resistant to technology innovation. By focusing on the issue of the handwritten signature requirement, Silanis directly targets one of the main reasons for this particular pain point.
From the user’s perspective, opening an account with the technology is straightforward. Signees access the platform from a browser, rather than downloading an app. After completing an electronic disclosures and signatures consent document, the customer fills out the form as she would ordinarily. 
The technology recognizes if the applicant is using a touchscreen device. If not, when it’s time to sign, a gold “Sign with your mobile phone” button appears below the signature capture field. Click here and an email or SMS message is sent to the applicant with instructions on how to complete the transaction. The applicant opens the email or SMS on the touchscreen device, clicks on the link provided, and then traces her signature with a finger or stylus in the signature field. Click “Continue” and the applicant’s hand-drawn signature is added virtually to the document.
Once the user confirms that everything is accurate, the document is sent to the FI’s processing. Applicants can download and print the document for their own records.
LaptopMobile-Photo
For the FI, eSignLive provides cost-savings from fewer errors and reduced document handling, costs of scanning, faxing, couriers, and postage. 
Additionally, the technology also gives FIs a number of valuable customer insights, ranging from where customers complete transactions,
where they are dropping out, and how to selectively market different programs to their customer base.
eSignLive’s Use Your Own Device is available on the Integrated and Enterprise editions. Both are on-premises deployments rather than solely SaaS, and include additional features such as advanced forms, reports, and dashboards; branding customization; and, in the case of Enterprise, a completely customizable GUI, workflow and advanced authentication.
The Future
What should we look forward to when it comes to Silanis? With the launch of eSignLive in September, new deployments are at the top of the list. And 2014 already has been a good year in this regard: the company launched a new partnership with AgencyPort Software in October, teamed up with loan management software specialist Calyx Software in August, and has been providing e-Signature services for Royal Bank of Canada (RBC) since the beginning of the year.
Even more worth watching may be the company’s theory that technologies like this will enable FIs to become truly “virtual banks”, 100% divorced from the brick-and-mortar branch. But to the extent that eSignLive Use Your Own Device, makes on boarding new customers an easy and seamless process, the technology may be just as liberating for “non-virtual” FIs as it promises to be for those banks trying to go branchless.

Alumni News– October 16, 2014

  • Finovate-F-Logo.jpgFidelity to offer Betterment to 3,000 financial advisers who use its institutional wealth services division.
  • Lending Club named winner of The Economist’s annual Innovation Awards in the consumer products category.
  • TechCrunch reports: Sequoia-Backed Behalf Buys Stuff For Small Businesses Looking To Grow.
  • ReadyForZero PLUS Credit now shows credit scoring factors.
  • FT column on technology and banking features PhotoPay.
  • Pando Daily takes a look at Quantopian’s plan to launch a hedge fund.
  • Jumio teams up with Ribbit.me to build ID verification process for RibbitRewards marketplace.
  • Motif Investing iOS app adds account access with Apple TouchID.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Alumni News– October 15, 2014

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgPYMNTS: Karen Webster interviews Spreedly CEO Justin Benson.
  • Finovate alums dominate alternative lending section of Bplans’ “35 Great Ways to Fund a Small Business.”
  • Check out our latest CEO Interview: Mike Iacobucci of Interactions.
  • Betterment launches Betterment Institutional to bring its technology to registered investment advisors.
  • G2 Crowd Gridscape at Dreamforce ’14 shows eSignLive by Silanis earning highest customer satisfaction rating.
  • Kony receives Global Information Security Certifications for Enterprise Mobility Solutions.
  • Iceland’s Snorrason acquires Handpoint merchant portfolio.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Banks Gear Up (or not) for Upcoming Apple Pay Release

image If all goes well, some time within the next week Apple Pay will be up and running. Short-term it won’t cause a ripple in market share or consumer behavior (see previous post), but long-term it is likely to be seen as an important mobile-payments milestone.

Regardless, I look forward to using it. But with only a couple contactless terminals in my usual Seattle haunts, I guess I’ll be buying lots of coffee at Peet’s and Tully’s while I test it.

But I digress.

imageThe subject for today is what banks are and aren’t doing to ride on Apple’s mobile coattails. There has been little FI marketing so far, other than PayPal’s NY Times full-pager poking fun at it (15 Sep 2014, see inset). And some media buys from Visa and MasterCard.

Eleven financial institutions were named on 9 Sep 2014 at the official launch of Apple Pay: Six major launch partners listed below and five “coming soon” issuers (see note 1).

The big six have been almost silent since the first week when four of the six issued press releases, emailed customers (note 2) and/or posted promos on their websites.

Issuers may now be gearing up their marketing machines, which were caught relatively unaware last month, due to Apple-prescribed secrecy, for a pre-holiday Apple Pay push. However, I would not be surprised if major issuers, who’ve already seen contactless card-usage fizzle, take a wait-and-see approach for the remainder of 2014.

In any event, it will be interesting to watch. 

_________________________________

Apple Pay FI launch partner marketing to date
_________________________________

American Express 
   Press release: No
   Email: None reported
   Website promotion: None reported
   Website site search: Nothing listed

Bank of America
   Press release: No
   Email: One reported by The Financial Brand (link) though I did not receive it    
   Website promotion: Nothing now, but promo reported at launch by Jim Marous in The Financial Brand
   Website site search: Links to landing page (link)

Capital One
   Press release: link
   Email: One sent to my consumer account (12 Sep 2014)
   Website promotion: None reported
   Website site search: Nothing

Chase
   Press release: Quoted in Apple’s official release (link)
   Email: One reported by MediaLogic (link) though I did not receive it    
   Website promotion: Nothing now, but promo reported at launch by The Financial Brand
   Website site search: Nothing

Citibank
   Press release: link
   Email: None reported
   Website promotion: Nothing now, but promo reported at launch by The Financial Brand
   Website site search: Nothing

Wells Fargo
   Press release: link
   Email: Two sent to my consumer account (11 Sep and 19 Sep 2014)
   Website promotion: Nothing now, but promo reported at launch by The Financial Brand

   Website site search: Nothing

______________________________

Second wave issuers
______________________________

Perhaps because they are smaller and must try harder, three of the six next-wave Apple Pay issuers (note 1) have promos running on their websites today:

Barclaycard homepage (one of three promos in rotation)

image

PNC Bank homepage (in lower left corner)

image

US Bank homepage (one of three promos in rotation)

image 

———————

Notes:
1. The five other issuers mentioned at the Apple launch were: Barclays, Navy Federal Credit Union, PNC, US Bank, USAA. Yesterday, Arvest Bank announced it was supporting the system as well.
2. Despite having 10 card accounts (four business and six personal) across the six launch partners, I have received emails only from two (Wells Fargo on 11 & 19 Sep 2014 and Capital One on 12 Sep 2014).

CEO Interview: Mike Iacobucci of Interactions

CEO Interview: Mike Iacobucci of Interactions

Thumbnail image for InteractionsLogo.jpg

For many in attendance at FinovateSpring 2014 in San Jose watching the Interactions demo, the “Aha!” moment came when the virtual agent began speaking flawless Spanish. 

The demo was already impressive, with murmurs of appreciation from the audience as the seamless call and response back and forth between the presenter and the Interactions virtual agent made believers of everyone in the room. 

Mike Iacobucci 2

But the Spanish might have been the breaking point, that moment when technology seemed to do that thing that the great Arthur Clarke insisted it could always do: become indistinguishable from magic.

Magical as the technology may seem, Interactions virtual agent technology is far from magic. Rather, it is the result of a patent-pending technology that succeeds where other virtual technologies, including Apple’s Siri, have struggled. 
Interactions technology has been deployed in industries ranging from retail to hospitality to healthcare, and include Fortune 500 financial services corporations. The company, founded ten years ago, is headquartered in Franklin, Massachusetts, and includes Softbank Capital, North Hill Ventures, Cross Atlantic Capital Partners, Sigma Partners, Prime Ventures, and Updata Partners among its investors. 
We talked with Interactions President and CEO Mike Iacobucci about his company’s technology, how it came to be, and the ways it can be put to use to save money, improve efficiencies, and help improve the customer/client experience.


Finovate: Interactions is a two-time Best of Show award winner. What is it about Interactions that draws such a positive response?
Mike Iacobucci: There are two reasons our demo was impactful: first, because it was a live demo and second, because our technology works flawlessly. 
We’ve all used an automated system in the past, be it an IVR when calling for customer care or Siri on an iPhone. And we know from these experiences that they’re far from perfect technologies. Many of us have seen the replays of Microsoft’s live speech-recognition failures during keynotes in 2006 and 2012.
interactions_homepage_new1
The other reason is because our technology appeals so much to the audience as consumers. Not only do we have a cool technology. It also addresses a serious problem that people know all too well – that a five-minute customer-service call can raise our blood pressure more than our teenage children. 
Our technology makes contacting customer service a value-added experience, and that innovation makes our presentation even more exciting.
Finovate: What has Interactions been working on since FinovateSpring in April?
Iacobucci: Interactions is working to expand our product portfolio by bringing enhanced human-like text and speech-based conversations to every channel and device. Our services are rooted in customer care, but we’re moving into more revenue-generating areas like marketing and sales. 
We’re rapidly expanding into Asia and delivering customer implementations in newer channels like mobile chat and proactive messaging.
Finovate: What makes Interactions’ “Adaptive-Understanding (TM) technology” different from other voice-automation technologies?
Iacobucci: Speech recognition averages 75% accuracy with simple, open-ended prompts in the best conditions, which means that it’s going to fail for consumers in at least one out of every four attempts. Comparatively, our patented Adaptve-Understanding technology performs with 95+% accuracy on simple to complex open-ended prompts, which really changes the game.
Our technology focuses on how computer and human intelligence can work together to achieve a desired outcome. We always use automated speech recognition to apply business rules. When needed in small doses, we supplement with our Human Assisted Understanding capability to leverage a trained analyst’s natural proficiency at noise discrimination and interpretation.
In short, it’s automation with a human touch. And we’ve accomplished this and made it scale for very large multinational enterprises.
interactions_homepage_new2
Finovate: Are there things that a virtual assistant does better than a live human customer service representative? Do you see this changing as VA technology becomes more sophisticated?
Iacobucci: Absolutely. Customer service representatives are great at handling unique situations, troubleshooting complex issues, sales inquiries, and retention calls. However, there’s nothing value-added by having customer service representatives handle data-collection processes. For example, we can fully automate a loan application. It’s a lengthy process, but for us, it’s just capturing a few dozen fields of data. Nothing we can’t handle. And by automating these transactions, the savings are incredible.
When your virtual assistant is handling all of these data-collection transactions successfully, your agents can then spend more time with the call-types best handled by people. And that improves agents’ job satisfaction and retention rates. And, it keeps them more engaged.
Additionally, a virtual assistant is much more secure than a live agent, and collecting private information is an area where we excel. Moreover, we’re consistent, and this is extremely relevant to the financial services sector. The virtual assistant engages in a consistent manner from conversation to conversation, and if anything needs to be read back word for word, our solutions are a much safer bet than a live agent.
interactions_homepage_new3
Finovate: Two years ago in an interview with the Boston Business Journal, you hinted at an initial public offering. Is that still under consideration?
Iacobucci: We have no specific plans for a public offering. The company has the characteristics of a company that can be an innovative institution to a large market.
Finovate: What is the clim
ate like in Boston for fintech innovation? How does it compare to that of Silicon Valley?
Iacobucci: In many ways, Boston and Silicon Valley are extremely similar. With an incredible amount of talent pouring in from the top institutions in the country and an entrepreneurial spirit rivaled by few other cities, Boston is an extremely inviting climate for fintech innovation. 
This is only magnified by a strong presence in venture capital as well as progressive banking and financial institutions like Fidelity, State Street, and Putnam Investments. Additionally, there is a highly concentrated and rapidly growing focus on speech recognition, as seen by recent investments in Boston from Amazon. Google, Nuance, and Interactions.
Finovate: What can we expect from Interactions in the coming months?
Iacobucci: We’re looking to be a broad provider of services to the market beyond the customer care market. We want to leverage our platform to reach other market segments and other regions in the world where speech technology is otherwise inefficient or incapable.
We’ve created interactive systems in both speech and text that can foster the types of conversations that were never thought possible with automation, and with our technology, our potential applications are limitless.
Learn more about Interactions. Watch their Best of Show winning live demo from FinovateSpring 2014 here.

CEO Interview: Mike Iacobucci of Interactions

CEO Interview: Mike Iacobucci of Interactions

Thumbnail image for InteractionsLogo.jpg

For many in attendance at FinovateSpring 2014 in San Jose watching the Interactions demo, the “Aha!” moment came when the virtual agent began speaking flawless Spanish. 

The demo was already impressive, with murmurs of appreciation from the audience as the seamless call and response back and forth between the presenter and the Interactions virtual agent made believers of everyone in the room. 

Mike Iacobucci 2

But the Spanish might have been the breaking point, that moment when technology seemed to do that thing that the great Arthur Clarke insisted it could always do: become indistinguishable from magic.

Magical as the technology may seem, Interactions virtual agent technology is far from magic. Rather, it is the result of a patent-pending technology that succeeds where other virtual technologies, including Apple’s Siri, have struggled. 
Interactions technology has been deployed in industries ranging from retail to hospitality to healthcare, and include Fortune 500 financial services corporations. The company, founded ten years ago, is headquartered in Franklin, Massachusetts, and includes Softbank Capital, North Hill Ventures, Cross Atlantic Capital Partners, Sigma Partners, Prime Ventures, and Updata Partners among its investors. 
We talked with Interactions President and CEO Mike Iacobucci about his company’s technology, how it came to be, and the ways it can be put to use to save money, improve efficiencies, and help improve the customer/client experience.


Finovate: Interactions is a two-time Best of Show award winner. What is it about Interactions that draws such a positive response?
Mike Iacobucci: There are two reasons our demo was impactful: first, because it was a live demo and second, because our technology works flawlessly. 
We’ve all used an automated system in the past, be it an IVR when calling for customer care or Siri on an iPhone. And we know from these experiences that they’re far from perfect technologies. Many of us have seen the replays of Microsoft’s live speech-recognition failures during keynotes in 2006 and 2012.
interactions_homepage_new1
The other reason is because our technology appeals so much to the audience as consumers. Not only do we have a cool technology. It also addresses a serious problem that people know all too well – that a five-minute customer-service call can raise our blood pressure more than our teenage children. 
Our technology makes contacting customer service a value-added experience, and that innovation makes our presentation even more exciting.
Finovate: What has Interactions been working on since FinovateSpring in April?
Iacobucci: Interactions is working to expand our product portfolio by bringing enhanced human-like text and speech-based conversations to every channel and device. Our services are rooted in customer care, but we’re moving into more revenue-generating areas like marketing and sales. 
We’re rapidly expanding into Asia and delivering customer implementations in newer channels like mobile chat and proactive messaging.
Finovate: What makes Interactions’ “Adaptive-Understanding (TM) technology” different from other voice-automation technologies?
Iacobucci: Speech recognition averages 75% accuracy with simple, open-ended prompts in the best conditions, which means that it’s going to fail for consumers in at least one out of every four attempts. Comparatively, our patented Adaptve-Understanding technology performs with 95+% accuracy on simple to complex open-ended prompts, which really changes the game.
Our technology focuses on how computer and human intelligence can work together to achieve a desired outcome. We always use automated speech recognition to apply business rules. When needed in small doses, we supplement with our Human Assisted Understanding capability to leverage a trained analyst’s natural proficiency at noise discrimination and interpretation.
In short, it’s automation with a human touch. And we’ve accomplished this and made it scale for very large multinational enterprises.
interactions_homepage_new2
Finovate: Are there things that a virtual assistant does better than a live human customer service representative? Do you see this changing as VA technology becomes more sophisticated?
Iacobucci: Absolutely. Customer service representatives are great at handling unique situations, troubleshooting complex issues, sales inquiries, and retention calls. However, there’s nothing value-added by having customer service representatives handle data-collection processes. For example, we can fully automate a loan application. It’s a lengthy process, but for us, it’s just capturing a few dozen fields of data. Nothing we can’t handle. And by automating these transactions, the savings are incredible.
When your virtual assistant is handling all of these data-collection transactions successfully, your agents can then spend more time with the call-types best handled by people. And that improves agents’ job satisfaction and retention rates. And, it keeps them more engaged.
Additionally, a virtual assistant is much more secure than a live agent, and collecting private information is an area where we excel. Moreover, we’re consistent, and this is extremely relevant to the financial services sector. The virtual assistant engages in a consistent manner from conversation to conversation, and if anything needs to be read back word for word, our solutions are a much safer bet than a live agent.
interactions_homepage_new3
Finovate: Two years ago in an interview with the Boston Business Journal, you hinted at an initial public offering. Is that still under consideration?
Iacobucci: We have no specific plans for a public offering. The company has the characteristics of a company that can be an innovative institution to a large market.
Finovate: What is the clim
ate like in Boston for fintech innovation? How does it compare to that of Silicon Valley?
Iacobucci: In many ways, Boston and Silicon Valley are extremely similar. With an incredible amount of talent pouring in from the top institutions in the country and an entrepreneurial spirit rivaled by few other cities, Boston is an extremely inviting climate for fintech innovation. 
This is only magnified by a strong presence in venture capital as well as progressive banking and financial institutions like Fidelity, State Street, and Putnam Investments. Additionally, there is a highly concentrated and rapidly growing focus on speech recognition, as seen by recent investments in Boston from Amazon. Google, Nuance, and Interactions.
Finovate: What can we expect from Interactions in the coming months?
Iacobucci: We’re looking to be a broad provider of services to the market beyond the customer care market. We want to leverage our platform to reach other market segments and other regions in the world where speech technology is otherwise inefficient or incapable.
We’ve created interactive systems in both speech and text that can foster the types of conversations that were never thought possible with automation, and with our technology, our potential applications are limitless.
Learn more about Interactions. Watch their Best of Show winning live demo from FinovateSpring 2014 here.

Alumni News– October 14, 2014

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgFinovate Debuts: Malauzai Software.
  • Cross County Savings Bank to deploy DNA account processing platform from Fiserv.
  • Apps from MasterCard and Deluxe earn spots in PaymentsSource’s “8 Wallet Apps That Go Beyond Payments.”
  • Arxan and Xamarin extend Mobile Application Protection to developers.
  • Coinbase hires former Sr. adviser to Homeland Security & Gov’tl Affairs Committee, John Collins, to head gov’t affairs.
  • Equities.com interviews Prosper.com’s Ron Suber regarding CFGE, Peer-to-Peer Lending and Working with Big Banks.
  • RBS partners with Taulia to offer dynamic discounting with e-Invoicing to corporate customers.
  • Backbase named a visionary in the Gartner’s Magic Quadrant for Horizontal Portals 2014.
  • Holvi accounts now use International Bank Account Numbers (IBANs).
  • Forte Payment Systems announces new partnership with The Master’s Touch, LLC to power eNoticesOnline bill presentment service.
  • Visa Europe partners with edo to make its performance marketing platform available to 500 million European bankcards.
  • Xignite teams up with FactSet to provide fundamental market data from the cloud.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

Finovate Debuts: Malauzai Software

Finovate Debuts: Malauzai Software

Finovate Debuts is a blog series to introduce new Finovate alums. 

MalauzaiLogo

Malauzai Software

Develops easy to manage and measure mobile banking SmartApps for community financial institutions. SmartApps are full-service, native mobile banking apps designed for iOS, Android, and the browser. Features include debit card management, billpay (including picturepay options), and P2P payments.

The Stats
    • Founded in January 2009
    • Headquartered in Austin, Texas
    • Tom Shen is Founder, CEO, and Chairman of the Board
    • More than 60 employees
    • More than 305 bank and credit unions clients with more than 260,000 end users
    • More than 500,000 downloads
    • Launched SmartwebApps in September 2014
The Story
There is a sense of “You do what?!” that comes from learning about what Malauzai Software has been building and deploying at community banks and credit unions across the country. Pick a mobile banking innovation, any innovation: Want to take a picture of your bill and pay with your smartphone? Want to turn your debit card off or on from time to time? 
What’s impressive about Malauzai Software isn’t just that their apps do these things. It’s that their apps have been doing these things and more for community bank customers in places like the Air Academy Federal Credit Union in Colorado Springs and the First Financial Bank in Abilene, Texas for longer than you might think.
MalauzaiHomepage
Malauzai Software is helps smaller financial institutions innovate faster than the big banks. Many things are helping this happen: from more nimble decision-making to the rise of mobile, which Malauzai calls an “equalizer” in the competition over bank customers.  And here, Malauzai is simply looking to play its role, or as they put it “we’re on that wave” helping community FIs embrace truly omni-channel banking.
The Solutions: Meet MOX
The company has developed solutions that help not just consumers, but also business and enterprise-level use cases, as well. Malauzai offers Business Mobile solutions that target high value customers and support business customers requirements with multiple business entities. Their Enterprise solution gives professionals working in FIs tablet-optimized front and back office apps that boost customer on boarding, mobile teller capability, and other options to enhance the in-branch experience.
MalauzaiAllDevices_new
There are three concepts that underpin Malauzai’s approach to development. The primary one is MOX which stands for “Mobile Only Experience.” This combines a recognition that mobile is increasingly the channel of preference and simply porting a mobile experience to the desktop (or even to the tablet) is often a poor option.
The second concept is “convergence,” a banking customer accessing a SmartApp by smartphone will expect and should receive the same functionality when she switches to her desktop or tablet.
MalauzaiPicpay
And the third concept is “superior economics.” On the platform management side, Malauzai believes it is important that banks and financial institutions be able to manage all their different SmartApps using a single application management system. Malauzai’s omnichannel approach via SmartApps liberates community banks from having to manage separate “Internet” or “online” banking services and mobile banking. The result is cost savings for banks and their customers.
“Internet banking is marginalizing,” said Malauzai Chief Product Officer, Robb Gaynor. “So why pay for it? With SmartwebApps, banks and credit unions are paying one low price per user for mobile and online banking. It’s like getting online banking for free.”
Among the features available on Malauzai Software’s SmartApps are:
    • Debit card management
    • Billpay including the Picture Pay option
    • Person-to-person (P2P) payments
    • Remote Deposit Capture deposits
    • Branch/ATM finder
    • Account balances
The apps can be personalized and feature a time-saving SmarTex login that gives customer quick access to basic information like account balances and transaction histories without requiring full login. And speaking of security, SmartwebApps give users the option to add a PIN for additional safeguarding of accounts, as well as customizable mobile banking security alerts. The apps are currently available in English, Spanish and Korean languages. 
The Analytics
What’s in it for banks, other than providing all these great services for their customers? We’ve touched on the “easy to manage” aspect of the technology. Now let’s take a look at the “easy to measure” part.
 
MalauzaiCards
“Easy to measure” refers specifically to the way that FIs can glean valuable information on user preferences. These preferences can range from which features are most popular on a given SmartwebApp to the kind of user metrics that can power intelligent and relevant In-SmartApp marketing and messaging.
Malauzai Software relies on a pair of tools to help pull this off. Its Real-Time Metrics and Reporting functionality (REBA) ensures that the bank or credit union maintains “constant, real-time contact” with their mobile channel. Administrators can access this data either by way of an online-based portal or with an iPad SmartApp.
The other resource is Malauzai’s Application Management System (AMS). Centrally managed by way of an administration portal (SAMI), the system enables central management of the SmartApps, and includes the ability to make changes to the SmartApp in real-time and across platforms, without having to update the App in app stores.
The Future
Malauzai has made headlines several times this year. The company announced a partnership with Finovate alum and IBM acquisition, Trusteer, this summer that will bring even greater security to consumers using SmartwebApps at Customers Bancorp in Wyomissing, Pennsylvania. And in May, Malauzai reported a successful $6.5 million Series C funding round led by Wellington Management Company, LLP. 
2014 has also seen deployments of SmartApps at Vons Credit Union in El Monte, California;  Poca Valley Bank in Charleston, West Virginia; and Atlantic Capital Bank in Atlanta, Georgia, among others.
What can we expect to see from Malauzai in the months to come? The fact that the company is innovating against the grain with its current emphasis on bringing a mobile-quality experience to the desktop is worth watching. And for more on the debate, check out Malauzai’s Chief Technology Officer, Danny Piangerelli, post-FinovateFall blog post at Malauzai’s Monkey Chatter blog.
Malauzai also expects to take advantage of innovation in other areas, such as the new iOS8 operating system, with biometric authentication via TouchID, and the birth of ApplePay.
At the same time, focusing on how the web and mobile products work together, ensuring the sort of omni-channel experience their community bank and credit union clients want to deliver, remains key. And the best part, according to Malauzai, is that innovation at this end of the market is not zero sum.  “We allow community banks and credit unions to out-innovate money center banks,” Gaynor said. “But anything we can do to enable the success of a CU is a positive for the whole industry.”
Check out a video of Malauzai Software’s live demo here.

Alumni News– October 13, 2014

  • Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Thumbnail image for Finovate-F-Logo.jpgCompass Plus announced that its TranzWare e-Commerce authentication solution supports American Express SafeKey.
  • NewsRepublic features Toshl Finance in its roundup of five apps to help you organize personal finances.
  • P2Binvestor signs $1 million revolving line of credit from New College Capital Ltd of London.
  • InComm announces partnership with Virginia Department of Transportation to launch E-ZPass Reload Cards.
  • Xero earns number one spot in annual BRW Most Innovative Companies list.
  • eToro adds native Android sharing to its update of OpenBook for Android.
  • Silanis launches new partnership with AgencyPort Software.
  • eSeller features Boku in its review of top payment apps.
  • Misys inks deal to bring Russia’s Cinimex into its InFusion Partner Programme.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

BizEquity Announces $5 Million Investment from Frost Brooks

BizEquity Announces $5 Million Investment from Frost Brooks
BizEquityLogo_FF2014

Just a few weeks after launching its BizEquity One Valuation Cloud technology at FinovateFall 2014, BizEquity has earned an investment of $5.1 million from London-based private equity firm, Frost Brooks.

The investment is the second major deal for Frost Brooks, and the first significant infusion of capital for BizEquity. 

BizEquityHome
Founded in 2010 and based in Wayne, Pennsylvania, BizEquity specializes in business valuation. The company has valued more than 13 million businesses around the world using its cloud-based, Big Data engine. The company’s “Valuation-as-a-Service” approach provides real-time valuation monitoring, a pre-value estimate for more than 27 million companies, as well as online advice and alerts.
In talking about the investment, BizEquity CEO Michael Carter praised Frost Brooks relationships with “some of the most powerful names in British business”. Carter also mentioned a “full launch” in the UK “early next year.” Frost Brooks Managing Partner Miles Frost pointed to Carter’s experience as a successful fintech entrepreneur, and BizEquity’s understanding of the “complexities of valuation” as reasons for enthusiasm about his firm’s new minority stake in the company.

Fintech Fundings: 19 Companies Raise $204 Million in Week Ending Oct 10

It was another $200 million week, primarily due to Square’s $150 million round. Of the remaining $54 million raised, $38 million went to Finovate alums: Blockchain ($30.5 mil), BizEquity ($5.1 mil), Xpenditure ($1.25 mil), Spreedly ($750,000) and Powerlytics (undisclosed).  
Here are last weeks 19 deals by size (Oct 4 to Oct 10):
Mobile payments
Latest round: $150 million
Total raised: $591 million
Tags: Payments, POS, mobile, P2P, San Francisco, California
Source: Crunchbase
Bitcoin wallet
Latest round: $30.5 million
Total raised: $30.5 million
Tags: Bitcoin, cryptocurrencies, payments, mobile wallet, London, UK, Finovate/FinDEVr alum
Source: Finovate
Business valuation engine
Latest round: $5.1 million
Total raised: $5.1 million
Tags: SMB, underwriting, analytics, Wayne, Pennsylvania, Finovate alum
Source: Finovate
Equity crowdfunding platform
Latest round: $3.5 million
Total raised: $4.9 million
Tags: P2P lending, crowdfunding, investing, credit, SMB, Los Angeles, California
Source: Crunchbase
Payments & ecommerce platform for wholesale food industry
Latest round: $2.5 million
Total raised: $5 million
Tags: B2B, payments, ecommerce, San Francisco, California
Source: Crunchbase
Bitcoin payment & exchange
Latest round: $2.5 million
Total raised: $3.3 million
Tags: Bitcoin, cryptocurrency, Seoul, South Korea
Source: Crunchbase
Latin American residential real estate marketplace
Latest round: $2 million
Total raised: $2.6 million
Tags: Homes, mortgage, Buenos Aries, Argentina
Source: Crunchbase
Credit platform for marketplace lending
Latest round: $2 million
Total raised: $2 million
Tags: P2P, loans, credit, crowdfunding
Source: Crunchbase
Digital currency acceptance for merchants
Latest round: $1.5 million
Total raised: $1.6 million
Tags: Payments, POS, mobile, cryptocurrency, zSan Francisco, California
Source: Crunchbase
Expense management software
Latest round: $1.3 million
Total raised: $3.0 million
Tags: Accounting, SMB, PFM, Cardwise (parent), Belgium, Finovate alum
Source: Finovate
Digital asset exchange
Latest round: $1.1 million
Total raised: $1.1 million
Tags: Bitcoin, cryptocurrency, Hong Kong, China
Source: Crunchbase
Real estate app for Google Glass
Latest round: $1 million
Total raised: $1 million
Tags: Home buying, mortgage, wearables, Peoria, Illinois
Source: Crunchbase
Cloud-based credit card vault
Latest round: $750,000
Total raised: $2.1 million
Tags: Payments, credit/debit cards, cloud, Finovate alum
Source: Finovate
Libratax software for bitcoin tax compliance
Latest round: $500,000
Total raised: Unknown
Tags: Cryptocurrency, tax, compliance
Source: Coinbase
South Korean bitcoin exchange
Latest round: $200,000
Total raised: $200,000
Tags: Bitcoin, cryptocurrency, exchange, marketplace, South Korea
Source: Crunchbase
Chinese P2P lending marketplace
Latest round: Undisclosed
Total raised: $12 million
Tags: P2P, credit, lending, crowdfunding, investing, Shanghai, China
Source: Crunchbase
Big data provider for financial services
Latest round: Undisclosed
Total raised: $5 million
Tags: Big data, analytics, underwriting, lending, Philadelphia, Pennsylvania, Finovate alum
Source: FT Partners
Curated insurance, investment and personal financial management
Latest round: Undisclosed
Total funding: Unknown
Tags: Mobile, PFM, investing, insurance, mobile ,wealth management, Zurich, Switzerland
Source: Crunchbase
Lending technology for community banks and credit unions
Latest round: Undisclosed
Total raised: Unknown
Tags: Lending, credit
Source: Crunchbase