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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
The focus on the customer and their experiences has dominated the conversation within financial services over the past few years, but seems to have become especially pertinent in 2019. In our latest eMagazine, we examine the fintechs and institutions leading the way with excellent service and products that delight customers, both locally and globally.
This eMagazine features exclusive session recordings from the stage of FinovateFall– including insight and analysis on APIs, consumer lending platforms, and content and communication management. Over the course of reading you’ll find new ways of thinking about becoming truly customer-centric.
This is a guest blog post by Steve Boms, President of Allon Advocacy. Boms, a featured speaker and panelist at FinovateFall 2019 last month, takes a look at the current regulatory landscape in the United States when it comes to data privacy, and why he thinks we’re a long way off from having a one-size-fits-all approach.
Steve Boms, President, Allon Advocacy sits down with David Penn, Research Analyst at Finovate to talk regtech, open banking and the intersection of two within fintech & politics.
Data breaches have dominated the headlines recently, but a federal standard is still a pipe dream in the current political environment.
Why?
The answer is as old as the country itself: the tension between state and
federal power.
In
the current context, it is Republicans, typically strident defenders of states’
rights, who want a national system. House Energy and Commerce Committee Ranking
Member Greg Walden (R-Ore.) has said, “Your
privacy and security should not change depending on where you live in the
United States.” Industry advocates agree with the GOP, arguing for a national
standard because they worry compliance across 50 different state frameworks
would be impossible.
Though
several bills outlining national standards have been introduced in Congress,
including some with Democratic support, the two parties still cannot agree.
That’s because Democrats, along with consumer groups and privacy advocates,
repeatedly have said they will not support federal legislation that supplants current
and future state laws that may be stronger than a federal privacy regime.
Given
this ideological argument, federal action could still be years away.
If
you want progress fast, better to look to the states.
Data
privacy legislation has been introduced or filed in at
least 25 states. Maine and Nevada enacted significant legislation this year. Colorado and Massachusetts also did, and proponents
of data privacy legislation are active in New York. Connecticut lawmakers failed
to consider several data privacy bills, but did pass legislation to establish a
task force to examine what businesses operating in the state should have to
tell consumers about the data they collect.
This
trend – studying the issue – is evident in several states, and while such
“study bills” are sometimes viewed as bureaucratic inertia against more
powerful legislation, these mandates are quite often precursors to more
meaningful statutory changes. That certainly could be the case over the next
year.
The gold standard for state legislation is, of course, the California Consumer Privacy Act (CCPA) that is set to go into effect on January 1, 2020. In arguing against a uniform federal standard, it is the CCPA that Democrats are hoping to preserve.
Even
though it will take several months, even years, to reach consensus, it is
difficult to envision an eventual federal mandate that doesn’t look a lot like
the CCPA. The CCPA addresses numerous measures that empower consumers to
protect their data privacy, a common theme lawmakers, industry, and consumer
advocates all embrace.
Specifically,
the CCPA allows consumers to opt out of the sale of their information while
embracing their right to know, access, and delete what companies know about
them. The law also includes a 45-day grace period for businesses to comply with
consumers’ requests and imposes penalties on companies for privacy violations,
including the ability for consumers to exercise private rights of action for a
security breach.
California
lawmakers have introduced numerous bills since CCPA passage to clarify the
law’s prior to implementation. Amendments include the removal of certain
categories of data – namely employee and contractor information –and the need
to protect businesses’ preferred treatment of consumers who are part of loyalty
programs.
These
changes might not be enacted, but they present debates federal lawmakers should
watch.
Even with the CCPA as a guide, federal legislation must strike an appropriate balance between supporting consumer empowerment and supporting strong protection standards for consumers and businesses alike. Additionally, a major question still lingers in Washington over who should have authority over data privacy issues, and whether they should have the authority to establish rules or enforce current practices. A Government Accountability Office (GAO) report points to the Federal Trade Commission (FTC) as the most reasonable choice. Many in the industry agree, citing the agency’s authority to weed out “unfair or deceptive” consumer practices and the FTC’s existing authority to issue and enforce regulations on the collection of data on children under 13 years old.
In its
report, however, the GAO does question whether the FTC has the bandwidth to
oversee such an enormous issue, or if a new governing arm, similar to the
European Union’s European Data Protection Supervisor, should be established.
The most important issue facing federal lawmakers, though, is the need to protect innovation. The GAO urges Congress to consider how to “balance consumers’ need for internet privacy with the industry’s ability to provide services and innovate.” Strict privacy regulations may result in compliance costs that are too cumbersome for businesses, and consumer skepticism increases when privacy protections are too lax. Europe is starting to feel the effects of the General Data Privacy Regulation’s (GDPR) inability to balance the two (many U.S. businesses are not able to comply with the regulation’s excessively high bar or cannot pay the large fees and thus cannot offer their services).
Data
privacy is front and center on the global stage. The United States will fall
farther behind unless lawmakers focus on the common tenets of data privacy –
supporting consumer control, ensuring proper regulatory authority, and
embracing innovation – and pass a bipartisan bill.
Pennsylvania-based CNB Bank has selected nCino and its Bank Operating System for the digitisation of its retail lending processes, reports Alex Hamilton of Fintech Futures (Finovate’s sister publication).
The bank, which holds $3.2 billion in assets, needed a platform which could work with its existing processes and could perform customer onboarding, document management, and retail lending.
According to Ruth Anne Ryan-Catalano, vice president of retail banking at CNB Bank, nCino “can provide us with back-end processing capabilities that will allow our employees to conduct their business with greater speed and visibility.”
Paul Clarkson, senior vice president of community and regional financial institutions at nCino, added: “CNB is not just rolling out new technology by utilizing nCino, they’re implementing a modern way of doing business.”
“We’re glad CNB chose to partner with nCino and look forward to working together closely to ensure the nCino Bank Operating System is a catalyst for enhancing CNB’s operational efficiency and customer-centric procedures and delivery channels.”
nCino demonstrated its Bank Operating System at FinovateEurope 2017. Founded in 2012 and headquartered in Wilmington, North Carolina, the company has raised more than $213 million in funding.
Financial crime solution provider Belleron joinsfive° degrees’ Open Banking Marketplace.
One of the biggest credit institutions in Finland, Municipality Finance (MuniFin), picksTemenos to upgrade its lending technology.
ProfitStarsteams up with the Independent Community Banks of America.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
International payments platform Currencycloud and business payment automation company Bottomline Technologies announced they have teamed up to provide Hargenant Group with a cross-border payments solution.
Bottomline’s payments platform leveraged Currencycloud’s open APIs to give Hargenant, a company that specializes in accounting and payroll for the entertainment industry, the tools it needs to pay suppliers and employees abroad.
Greg Barrow, founder and chairman of Hargenant Global said that the company chose the solution to create efficiencies. “We needed to pay film crews around the world, sometimes on irregular schedules and in various currencies,” he said. “This SaaS-based international payments service helps our team do this from one easy-to-use, controlled payment platform.”
Currencycloud, which debuted its Payment Engine at its most recent Finovate appearance, offers a modular approach to cross-border payments that allows companies to collect, convert, pay, and manage international payment solutions. The company can make domestic and international payments in 38 currencies to 180+ countries and counts Klarna, Azimo, and Travelex among its clients.
This summer, Currencycloud landed a $12.2 million (£10 million) grant as a part of the Banking Competition Remedies (BCR) program. The new investment boosted Currencycloud’s total investment to more than $80 million.
P2P lending company and challenger bank Zopaannounced something consumers can feel good about this week. The U.K.-based company, which brands itself as the FeelGood Money company, launched a tool to help borrowers find the best rate for their loan.
The new tool, Borrowing Power, leverages AI to show users what makes up their personal borrowing power and guide them toward actions to help improve it. Each score is linked to a Zopa loan and shows the user their eligibility and rate. Borrowing Power also shows users what-if scenarios– that is, how their rate may increase if they take certain actions to improve their score. Ultimately, the tool has the potential to positively impact consumers’ financial behavior.
“Customers deserve to know their eligibility for credit, current credit scoring is merely scratching the surface,” said Zopa CPO Didier Baclin. “We have effectively broken open the black box to understand what is going on and, combining this data with additional information about the customer, are able to give bespoke actionable insights to our customers that could enable them to improve their credit risk in a short time frame and then ultimately be able to borrow from Zopa at a better rate.”
The Borrowing Power score, which ranges from one to 10, is simpler than a credit score. The score is comprised of only five elements:
Combination of credit rating data
Credit utilization
Credit limits
Hard searches
Affordability based on personal circumstances
Zopa leverages this data to inform consumers if they can improve an aspect of their credit profile, and in what time period. The company makes it easy for borrowers to understand the loan by showing them the actual interest rate. And, making the score as consumer-friendly as possible, Zopa only uses a soft credit inquiry so that it doesn’t impact their credit score until the loan is official.
Zopa was founded in 2005, pioneering peer-to-peer lending in the U.K., and has since amassed more than 400,000 customers and facilitated $5+ billion (£4+ billion) on its platform.
Last December Zopa made fintech headlines by launching its new bank in beta. The company is currently operating the bank in a period called AWR (authorization with restrictions), meaning it has met all of the FCA’s conditions and is allowed to begin testing the new banking products.
Zopa’s former CEO Doug Dolton debuted the P2P lending platform at FinovateSpring 2008 at Finovate’s very first show in the Bay Area.
Is your bank keeping pace with escalating customer expectations shaped by their mobile experiences? How are you addressing the perception that all banks are the same?
It’s tough when you have a product focus and outdated technology is holding you back. You know you need to modernize to win and retain demanding, empowered, and fickle customers. Customer loyalty and company revenue are at risk if you don’t.
In this webinar, featuring OutSystems and guest speaker Alyson Clarke, Principal Analyst at Forrester, you’ll learn how leading firms like Amazon, Nordstrom, USAA, and Zappos have made the shift to customer-centricity and are delivering world-class customer experiences.
Tradeshift to power digital transformation for Abreon.
Q2named a winner in the 2020 CSO50 Awards for Q2 TrustView.
Washington credit union iQ to leverageAlkami to create a personalized user experience.
Stratifydnamed among Chralotte’s best places to work.
ProfitStarsbrings mobile remote deposit to ICBA member banks.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
Given the diversity of fintech innovation on display this week at FinovateAsia, anticipating which companies would win our coveted Best of Show awards was as much a challenge as ever before.
But with the final votes cast and all the ballots counted, it is clear that two companies stood out from the pack. Here they are – and congratulations to them: the winners of Best of Show for FinovateAsia 2019.
Bereev for its end-of-life planning app that helps individuals and families prepare for the loss of a loved one.
The WAAY for its Lifestyle Assistant that communicates personalized lifesyle content to the bank’s customers based on their deep behavioral profiling.
Thanks to all of the companies that demonstrated their technologies live on stage at FinovateAsia this week – including several fintechs making their Finovate debuts. We had a wonderful time in our return to Singapore, and we are already looking forward to Finovate’s return to southeast Asia next year.
Notes on methodology:
1. Only audience members NOT associated with demoing companies were eligible to vote. Finovate employees did not vote.
2. Attendees were encouraged to note their favorites during each day. At the end of the last demo, they chose their three favorites.
3. The exact written instructions given to attendees: “Please rate (the companies) on the basis of demo quality and potential impact of the innovation demoed.”
4. The two companies appearing on the highest percentage of submitted ballots were named “Best of Show.”
5. Go here for a list of previous Best of Show winners through 2014. Best of Show winners from our 2015 through 2019 conferences are below:
Wealthtech company DriveWealth is making further inroads into Africa this week with the news that it has partnered with Chaka, a Nigeria-based trading platform.
Chaka will leverage DriveWealth’s API to offer its clients access to U.S. stocks. Citi Investment Capital Limited is a licensed Nigerian stockbroking firm and will facilitate the brokerage transactions for Chaka clients.
“Chaka has developed outstanding technology that we’ve integrated with our customizable APIs to make it easy for clients in Nigeria to participate in the U.S. stock market,” said DriveWealth CEO Robert Cortright. “At a time when many Nigerians are seeking foreign investment opportunities for diversification purposes, this partnership fulfills an important component of Chaka’s global offering with access to the largest and most liquid stock markets in the world.”
Chaka CEO Tosin Osibodu called international investing a “daunting task” for most Nigerians and praised DriveWealth for its “best-in-class” technology, highlighting how the company’s fractional share investment technology makes higher-priced stocks more affordable. “Integration of our technologies has gone very smoothly, and we see this as an important long-term partnership for Chaka,” Osibodu added.
Today’s partnership isn’t DriveWealth’s first connection to Nigeria. In July the company teamed up with Sigma Securities and Trove Technologies to launch a digital U.S. equities trading product for retail investors in Nigeria.
Since it was founded in 2012, the company has set up partnerships with firms on six continents, including Asia, where DriveWealth collaborated with Singapore-based Bambu on the launch of a white-label roboadvisory platform for U.S. wealth managers.
At FinovateAsia 2016, DriveWealth released a new API to enable partners to offer a roboadvisory product suite and a self-directed equity investing platform.
Business payments company Bill.comunveiled a new set of offerings for midmarket companies today. With the launch, the California-based company aims to help businesses automate their accounts payable and accounts receivable (AP/AR) functions to become more efficient.
“As companies scale, the advantages of AP and AR automation are magnified. Midsized companies can be in dire need of next-generation, end-to-end back office solutions that help them work smarter, faster and more efficiently,” said Bill.com CEO René Lacerte.
The new capabilities include:
Bill.com purchase orders: syncs purchase orders directly from Oracle NetSuite and Sage Intacct into the Bill.com platform.
Expanded international payments: increases coverage for cross-border payments to encompass 130+ countries and 106 currencies.
Intelligent virtual assistant (IVA): leverages AI to set up payments and incorporate information directly into the required payment fields.
Premium customer support: includes enhanced support service level options.
“These new offerings will provide insights for customers to act on and enable them to automate their AP/AR processes, thus saving significant time and money while greatly improving productivity,” added Lacerte.
Founded in 2006, Bill.com helps businesses manage accounts payables and receivables with online billpay, custom invoicing, document storage, collaboration tools, and more. At FinovateSpring 2012, Lacerte debuted the company’s CashView tools. Since then, Bill.com has grown to manage workflows and process payments. In fiscal year 2019, Bill.com processed over $70 billion for its network of three million members.
Global crowdfunding platform OurCrowd is padding its pockets today with funding from investment banking firm Stifel. Terms of the deal, which brings a strategic partnership between the two companies, were not disclosed.
Stifel has taken a minority stake in OurCrowd, boosting the company’s total funding up over $112.5 million. OurCrowd’s past investors include Alta Berkeley Venture Partners, United Overseas Bank, and individual investors.
“Partnering with a leading U.S.-based wealth management and investment banking firm like Stifel is yet another major step toward further expanding the OurCrowd brand and investor base,” said OurCrowd Founder and CEO Jon Medved. “We also look forward to collaborating with Stifel’s investment and venture bankers to identify potential ways we can help identify and best support prospects and portfolio companies.”
Under the partnership, the two companies will build an investment portal for Stifel’s accredited investor clients that offers access to venture capital funds and individual portfolio companies on a deal-by-deal basis. In exchange, Stifel will offer OurCrowd’s portfolio companies investment banking services.
Stifel CEO Ronald Kruszewski, whose U.S. retail brokerage has 2,200 advisors overseeing more than $300 billion in client assets under management, said that he anticipates the partnership will offer the firm’s investors access to the “ever-expanding” category of venture capital. “Through this partnership, our clients will gain access to attractive, early-stage investment opportunities that have been typically restricted to traditional VC firms and family offices,” he said.
OurCrowd’s platform hosts almost 37,000 registered investors from 183 countries. The Israel-based company allows these users to participate in startup investment opportunities alongside VCs and institutional co-investors at the same terms. OurCrowd’s curated deal selection process employs a team of investment professionals to review thousands of companies, meet with selected management teams, and select opportunities for investors.
Since it was founded in 2013, OurCrowd has made more than $1.28 billion in commitments and has invested in 200+ companies and funds, 35 of which have made successful exits. At FinovateSpring 2016, the company debuted the OurCrowd mobile app.