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Tracking fintech, banking & financial services innovations since 1994
Upcoming webinar Title: Gloss without the undercoat? The longer-term results of digitizing without the right foundations Date: Wednesday, December 01, 2021 Time: 1:00 PM Eastern Standard Time Duration: 1 hour
With staff costs at around 50% of all operational expenditure in some banks, it’s easy to see why reducing the human element from the banking relationship can be attractive. Digital take-up rates received a massive bump during the recent pandemic, which has added weight to the notion that banking employees are not as necessary as they once were.
But can you reduce your resource levels once you’ve pushed customers to the digital channel?
Recent evidence suggests that the drive towards digital without careful attention being paid to the experience the customer receives can lead to unexpected costs.
Join the upcoming #FinovateWebinar with Bob Meara, Senior Analyst for Retail and Corporate Banking at Celent, and Andrew Stevens, Global Principal for Financial Services at Quadient, as they analyze new research results, uncover critical gaps in the customer experience, and recommend practical steps to join digital transformation with longer term sustainable cost savings.
Title: How BMO is reimagining the Commercial Banking digital client experience using real-time analytics Duration: 1 hour
Like most banks, the pandemic caused BMO to accelerate self-serve options for both its retail and commercial digital banking platform. But, self-service is not a one-size-fits all strategy!
Working with Quantum Metric, BMO leveraged real-time data to build an experience for its commercial customers that replicated the ease and usability of its retail platform, but reflected the needs and behaviors of its commercial clients.
Watch this webinar, featuring Quantum Metric and BMO to hear our experts discuss:
Building a data and analytics strategy that supports an iterative approach to product development
Identifying user frustrations, errors, and confusion on commercial sites with real-time data
Quantifying the long-term impact of negative user experiences
Establishing a customer-centric mindset through Continuous Product Design
Moderated by Finovate’s David Penn, and featuring Sean Ellery, Head, Digital Innovation, North American Treasury & Payment Solutions; Steven Teo, Director, Innovation & Digital Controls, North American Treasury & Payment Solutions; Darko Mitrovic, Director of Account Management, Quantum Metric; and Michael Hanson, Regional Vice President of Banking and Financial Services, Quantum Metric.
How do companies keep pace with rising consumer expectations in a post-COVID, digitally transformed world? What role do flexibility and adaptability play in explaining why some companies succeed in engaging their customers while other companies struggle to do so?
Our latest Finovate webinar tackled these issues and more in an hour-long conversation with a quartet of fintech and financial services professionals. Check out our panel discussion – Keep Your Friends Close and Your Data Closer– now available for free On Demand and learn how fintechs are successfully leveraging “people, process, and culture” to achieve their goals.
Here are some excerpts from the conversation:
“What’s interesting is that 60% of the marketing decision-makers say that their budgets will increase in the next six months, and this was during a time when many companies were still struggling with the previous wave of the pandemic. What’s even more interesting is that the top three areas that brands are intending to invest in are customer engagement, customer satisfaction measurement, and mobile optimization and apps.” Chye Yien, Senior Strategic Business Consultant, Braze
“We saw a major shift from people talking about things to actually doing things. And there have definitely been some very clear trends that we saw towards not only just getting an app out there – which a lot of people have done – but actually making sure that app works well. So when you talk about that dichotomy between the smaller players, the startups that are coming in, and the legacy players in fintech, what we really saw was the people that came from a digitally native position really had strong applications with greater users experiences.” Julio Bermudez, VP APAC and LATAM with Amplitude
“Brands and companies really need to kind of focus on trust and be forward-looking when it comes to permissions, which are only going to get stricter. Customers are only going to want to manage their data more and more. Personalization has been around forever, but I think it’s only getting more and more important; even if it’s in a soft advertising context like an in-app message or something like that, if it’s not relevant to you then why would you care?” Alex Bird, Product Manager, Openpay
“I think it’s very important for you to be able to marry everything together, everything sing(ing) in the same language, and that’s when the first part of collecting data gets done, that’s when you are able to get data in a clean, organized manner. The next part, which I feel is the challenging part, is taking that data into insights, that’s where the goldmine is, that’s where business or your product will be able to make or create an impact for your customers.” Alka Gupta, Director of Data & People, BukuWarung.
Upcoming webinar Date: Tuesday, August 17, 2021 Time: 1:30pm Singapore Time Duration: 1 hour
Digital identity is establishing itself as one of the most significant technology trends, and certainly one to make big waves in the financial services and fintech industry in the years to come.
As the world’s shift toward digitization has accelerated, customers expect faster and better access to virtual onboarding for new brands and services, and the financial industry must now deliver. Plus, a new and significant market demographic – Gen Z and younger Millennials – is emerging for financial services providers. Converting these prospects into customers is essential to long-term success because of the substantial lifetime value they offer your business.
This move to digital does not just open up new worlds of opportunity. Businesses have also noted increases in the volume of digital transactions and interactions, which fraudsters are quick to take advantage of. According to AITE, attacks manifested as first-party application fraud, third-party application fraud, and synthetic identity fraud, so it is becoming critical for FIs to address this trend and develop their approach before it takes a strong hold on revenues and reputations.
An effective digital identify solution can be the answer, but are FIs and banks fully embracing the technology and leveraging it effectively?
Upcoming webinar Title: Keep your friends close and your data closer: How fintech teams grow engagement and digital outcomes Date: Tuesday, July 27, 2021 Time: 2:00 PM Singapore Time Duration: 1 hour
We have moved into a new, digital era in finance and banking. For those businesses that have not pivoted and evolved with the times, it will be an uphill struggle to keep customers happy and engaged. For those businesses that embraced new digital strategies, and upgraded their marketing tech stack, now is the time to reap the rewards of increased growth and customer loyalty. And for those businesses that are somewhere in the middle, it’s becoming ever more important to be bold and experimental when testing and engaging your customers with new services and features. Your business’s future depends on it.
The art of balancing and blending product analytics and customer engagement, and why you need both in your strategy
Managing disparate data and leveraging data to inform an event-driven martech strategy
Going beyond understanding your customer, and the power of behavioural analytics
Future-proofing your finserv brand, and responding to changes in customer demands and tech trends
Featuring Alka Gupta, Director of Data & People, BukaWarung; Chye Yien, Senior Strategic Business Consultant, Braze; Julio Bermúdez, VP APAC & LATAM, Amplitude; and Alex Bird, Product Manager, Openpay. Moderated by David Penn, Research Analyst, Finovate.
Upcoming webinar Title: Pandemics, Climate Change, Recessions – Oh my! How Do You Manage Commercial Credit Risk in an Ever-Changing Landscape? Date: Thursday, June 10, 2021 Time: 1:00 pm Eastern Daylight Time Duration: 1 hour
Once we’ve overcome the pandemic, the next crisis regulators will be turning their attention to is climate change. Unlike Covid-19, climate change isn’t something we can develop a vaccine for – and it is here to stay. Climate change risk will therefore be a key focus area for regulators going forward, so banks need to be thinking about how they’ll address and analyze climate-related risks and opportunities at a portfolio level.
Featuring Jeremiah Norton, former FDIC; Bruce Richards; former Federal Reserve Bank of New York; Mark Levonian, former OCC; and David Penn, Research Analyst, Finovate.
Upcoming webinar Title: Beyond Images: How Video is Reshaping Digital Customer Engagements in Banking to Drive Agile Growth Date: Wednesday, June 09, 2021 Time: 2:00 pm Eastern Daylight Time Duration: 1 hour
Leading brands are adding real-time video to digital customer engagements as a way to improve customer service and sales effectiveness. Video can enable service and support workers to add human empathy to digital customer engagements. Forrester advises that adding video can boost loyalty and revenue.
Join the latest webinar to explore:
How the COVID pandemic accelerated the need for better digital customer experiences that can convey humanity and empathy
Review real-world success stories of enterprises that have created a video-based “guided customer experience” in their apps and websites to drive higher customer satisfaction, higher revenue, and higher customer retention
The difference between using a third party video meeting tool and adding video-as-a-service embedded into your existing website or app… and which strategy is right for you
Featuring Tom Martin, CEO, Glance Networks and David Penn, Research Analyst, Finovate.
Upcoming webinar Title: Innovating for success: How insurers can embrace innovation to drive growth Date: Tuesday, May 18, 2021 Time: 02:00 British Summer Time Duration: 1 hour
Technology and innovation are key to driving growth and creating scalable and agile business models in a challenging environment. It is an exciting time for insurers and many are seizing this opportunity to transform by investing in innovation, accelerating the evolution to digital, and evolving in ways that appeal to customers.
Join our latest webinar to explore:
Is innovation important and why?
Are insurers truly getting return from their investment in innovation?
What insurers can do so that their innovation endeavours lead to genuine growth?
Top tips that drive innovation – critical tasks and internal challenges?
How insurers can build an innovation funnel /roadmap?
Featuring Preetham Peddanagari, Digital Insurance Leader, EY EMEIA; Roy Jubraj, Chief Strategy & Transformation Officer, esure Group; Emmanuel Djengue, Innovation Director, RGAX Europe and Marcin Kurczab, Head of Innovation Lab, PZU Group.
Upcoming webinar Title: Customer Engagement Tactics to Boost Loyalty and Monetization Date: Thursday, April 15, 2021 Time: 04:00 British Summer Time Duration: 1 hour
Research shows brands that excel in customer engagement often exceed their revenue goals. But how well is the financial services industry really responding to customers, and delivering on promises of “customer-centricity?”
Join this upcoming webinar where our expert panel will explore the top trends in customer engagement in 2021 for financial services companies, growth levers for financial service businesses, and how customer engagement strategies can be used to drive long-term growth. Find out which steps you can implement now, and in the long term, to improve customer engagement. Hear first-hand insights from Wise, including how the company has advanced its customer engagement strategy over time.
Erin Bankaitis, Strategic Business Consultant, Braze
Upcoming webinar Title: The New C-suite Challenge: Rise of Customer Experience Date: Wednesday, March 31, 2021, then on-demand Time: 02:00 PM Australian Eastern Daylight Time Duration: 1 hour
As this year shapes up, more digital disruptors are poised to change the financial services landscape. In APAC region, we are seeing digital-first organizations harnessing the power of data to provide enhanced customer experiences to give them a competitive edge and deliver timely, relevant offerings to their customers. Customer Experience (CX) will become the currency of financial services organizations in the future and help determine how products are developed for an increasingly informed customer.
Join the webinar to hear our expert panel talk through their experiences and insights on these key themes:
How to fuel continuous innovation across divisions and teams
Building data driven initiatives within financial services organisations
How organisations are working with fintechs to drive better experiences
Andrew Aho, Regional Director, Data Platforms, InterSystems
Upcoming webinar Title: Biometric authentication for SCA and beyond: the art of the possible Date: Wednesday, March 03, 2021 Time: 03:00 PM Central European Time Duration: 1 hour
The PSD2 requirement for Strong Customer Authentication, combined with Mastercard’s mandate on biometrics, has led to an increase in the deployment of biometrics as one of the 2 factors of authentication. A strong preference from consumers for its ease of use is also driving adoption.
Join this webinar, with BNPP Personal Finance, Mastercard, and Fabrick, as they share their experience of deploying ID Check Mobile (IDCM), MasterCard’s biometric authentication solution for online payments.
The expert panel will tackle the topics including how the solution can help issuers meet regulatory requirements and how biometrics can deliver additional value-added services to maximize return on investment. The speakers will take time during the discussion to answer questions from the audience – so use this time to get your queries and thoughts addressed.
Moderated by: Julie Muhn, Analyst, Finovate
Stephanie Chlala, Project Manager, Payments, BNPP Personal Finance, France
Reviewing critical challenges and opportunities in the fintech industry across 2020. With a specialized focus on the latest in lendingtech, bankingtech and customer experience.
Join Finovate for a week of webinars, thought-leadership and video interviews, all accessed online for free.
Here’s a snapshot of what’s to come…
All Finovate Fintech Fulltime Review registrants also get access to the Fulltime Review eMagazine at the end of the week, featuring key session recordings from FinovateFall Digital and FinovateWest Digital, plus an exclusive discount to Finovate events in 2021.
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