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Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
In a round led by Qatar Investment Authority (QIA), personal finance solution provider SoFi has raised more than $500 million in equity funding. The new capital gives the San Francisco, California-based company a valuation of $4.3 billion, and will drive investment, the company said in its press release, in continued innovation and growth. SoFi’s total capital now stands at $2.3 billion.
QIA CEO Mansoor Al-Mahmoud highlighted SoFi’s long-term vision, which has enabled the company to evolve into a major personal finance platform for both lending and wealth management. “We strongly believe in SoFi’s approach, and their dedication to build a transformational financial platform that is rapidly disrupting consumer finance,” he said.
In his statement, SoFi CEO Anthony Noto underscored the company’s transformation, as well. “Over the last year, we’ve worked aggressively to grow SoFi from a desktop lending business to a broad-based, mobile-first financial platform enabling members to borrow, save, spend, invest, and protect their money,” Noto said.
With more than 700,000 members and 7.5+ million registered users, SoFi offers a variety of personal finance solutions in lending and wealth management. These include the company’s student loan refinancing and mortgages offerings, as well as newer products like SoFi Invest and SofiMoney.
SoFi Invest, launched at the beginning of the year, is a stock and ETF trading and investing platform that also allows for automated investing. SoFi Money combines the best of checking and savings accounts into a single account with a 2.25% APY and an app to facilitate mobile spending, saving, and payment.
Earlier this month, SoFi announced that it was introducing an exchange-traded fund based on the gig economy, GIGE. The actively managed fund – run by Toroso Investments – enables investors to participate in the stock market gains of companies like eBay, Lyft, Square, and Twitter. In April, the company teamed up with Lemonade and Root to add to its insurance offerings.
SoFi, in partnership with Quovo, participated in our developers conference, FinDEVr New York 2017. At the event, the two companies led a presentation, How Quovo and SoFi Perfected Bank Authentication, which won the duo a Favorite FinDEVr Alum award. SoFi was founded in 2011.
From banking chatbots to speculations on superintelligence, the impact of artificial intelligence (AI) on financial services is one of the hottest topics in fintech. Our Summit Day sessions on AI at FinovateSpring earlier this year were consistently among our best attended sessions.
To continue this conversation, we exchanged emails with Alenka Grealish, Senior Analyst, Corporate Banking, Celent. Grealish’s recent report, AI in the UI: Adoption, Use Cases, and Business Cases, represents Celent’s latest investigation into the issues surrounding the rise and role of AI in financial services.
Finovate: In setting up this conversation, I noted that Celent referred to this as part of an inaugural initiative. Why is now the time to turn the spotlight on this technology and its impact on financial services?
Alenka Grealish: We observed the beginning of a shift from all experimentation to gradual implementation amongst vanguard banks. It was common to have nine proofs of concept to one pilot at the vanguard banks. We’re now seeing more pilots and a few moving into production.
Finovate: What are we talking about when we talk about AI? How broad is this technology?
Grealish: Broad. What defines AI has expanded in the commercial world. The narrow Turing Test no longer applies. The current goal of AI developers is not to replicate humans, but rather complement them and build applications that team with them. A great example is found in anti-money laundering.
The broad definition includes rules-based and learning-based models. A useful way to categorize AI capabilities is: natural language processing and understanding, natural language generation (data-to-text), speech (speech-to-text and vice versa), vision, and data insights (machine learning driven analytics that generate, for example, cash flow forecasts for customers and next best action for bankers).
Finovate: Has AI become a catch-all for a variety of technologies, some of which are AI and some of which are not? And is that an issue for AI adoption going forward?
Grealish: AI has certainly become a buzz word and its definition stretched by tech vendors. Semantics aside…Critical to successful AI adoption is not to seek a problem for AI to solve but rather the reverse: determine the key problems you’re trying to solve (e.g., high false positives in AML) and/or goals you’re trying to achieve (e.g., personalize customer-banker interactions). Then, (the next step is to) examine the potential means to solve/achieve. The means could be a combination of rules-based and learning-based AI or established tech (e.g., OCR) combined with AI.
Finovate: What were the top two or three high-level takeaways from your research?
Grealish: I was struck by the percentage of banks $10+ billion in size which had implemented front-office AI. I had expected less than 10%.
Finovate: Your report notes a difference in AI adoption between retail and commercial banks, calling the former an “early adopter” and the latter “vanguard.” What distinguishes the two?
Grealish: The vanguard phase is when a small number of entities, less than 5%, moves into production. The technology is not mature but works sufficiently well for low risk use cases. These entities tend to have nimble organizations and little to no legacy baggage. The early adopter phase typically occurs when the vanguard banks are successful and appear to be gaining a competitive edge and inspire the next wave of adopters to take action. The early adopters are innovators but are likely juggling multiple priorities and hence cannot always be in the vanguard.
Finovate: One of the areas you highlight is the use of AI-enabled technologies for employees and workers. What sort of use cases – especially those relevant to financial services – are you seeing here?
Grealish: In terms of employee enablement, I’m excited by what I see. AI is proving helpful in basic “tell me” support, such as, “do we offer this type of product?” and “where is this feature located in our online portal?” It is also progressing in higher level support, such as data insights on sales trends and next best action suggestions.
Finovate: You note “relative complexity” as a main hurdle to broader adoption of AI. How are financial services companies navigating this challenge (hiring talent, partnerships, etc.)?
Grealish: AI is not a standalone technology but rather is woven into current processes and platforms and/or drives new processes and platforms. Hence, success begins at the top of the house, banks with a transformation, data-driven leadership team view AI as one component of a broader digital strategy.
Next, successful banks have a business model comprising four key elements: a collaborative multidisciplinary organizational dynamic, an enterprise-wide AI initiatives team, strong data and model governance, and regulatory engagement and compliance playbook. At the operating model level, these banks have basic automation expertise and are incorporating AI to solve the hard stuff, such as analysis of unstructured data.
At the foundation, these banks are migrating to a modern data and tech infrastructure that supports a digital-first strategy.
Finovate: You note that the primary business goal for most businesses using AI-enabled technologies is cost savings, but that customer engagement “is increasingly a goal.” What are some of the more interesting use cases for AI-enabled technologies in customer engagement?
Grealish: We’re in the very early days of customer engagement, that is, brief, basic “tell me” conversations. These “tell me” conversations are taking off thanks to Siri, Alexa, Google Assistant, which are driving consumers’ comfort level engaging with machines. The outlook over the next 5 years is promising. “Do it for me” type interactions will become common. For example, a small business will simply ask the online virtual assistant to choose the optimal payment type based on its criteria. Further on the horizon are “Alert and advise me” type interactions. For example, a mid-market company has an FX exposure and is alerted with action options to hedge the exposure.
SoFiAnnounces $500 Million Investment Led by Qatar.
Around the web
Trustlylaunches automated invoice payment solution, Pay Your Invoice.
PayPalreaches $10 billion in small business loans issued via its business financing offerings.
Mastercard and UOB partner to introduce the UOB Retail Business Metal Card designed for APAC SMEs.
Kofaxlaunches its Intelligent Automation software platform.
Brazilian exchange brokerage, Frente Corretora de Cambio, goes live with cross-border remittance solution powered by Ripple technology.
Fenergounveils a new suite of CLM tools, Digital Client Orchestration.
Trulioonamed best identity verification and authentication solution at 2019 CNP Expo.
KyckGlobal partners with InComm to provide same-day pay to gig workers.
Sam Kilmer offers 3 takeaways of FinovateSpring 2019 in 3 minutes.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
Courtesy of a partnership with ID document verification specialist Onfido, Checkr has launched a new solution that will enable businesses to add identity verification to their trust and safety programs. The new solution, Checkr Connect IDV, leverages Onfido’s technology to verify the user’s ID and conduct a biometric check comparing the image on the ID to a selfie taken by the user.
Combined with Checkr’s AI-powered background check technology, the new offering gives businesses a unified identity verification and background check solution. Available in the fall, Connect IDV will help businesses avoid some of the hurdles – from complex integrations to a dependance on multiple manual processes – that have discouraged businesses from using identity verification solutions more completely.
“Identity verification and background checks are becoming increasingly important in our digital society and (are) an essential step for every company that wants to grow its customer base or workforce,” CEO and co-founder of Onfido Husayn Kassai explained. “By embedding our identity verification technology within Checkr’s platform we can now offer customers what they have been asking for: a strong, seamless solution for their end-users.” Kassai called this a “shared priority” between the two companies.
“Every business today faces increased risk from identity fraud, and traditional anti-fraud methods are falling behind the capabilities of sophisticated bad actors,” VP of Product at Checkr Lydia Varmazis said. “We designed Checkr Connect IDV to make it simple for our customers to add identity verification into their hiring workflows, allowing them to elevate their trust and safety programs.”
San Francisco, California-based Checkr was founded in 2014 by Daniel Yanisse (CEO) and Jonathan Perichon (CTO). The company offers solutions for continuous background checking, quality screening, and well as security resources, and includes Uber, Instacart, and GrubHub among its 10,000+ customers. Checkr has raised $149 million in funding. T. Rowe Price, Y Combinator, and Accel are among the firm’s investors.
Founded in 2012 and based in London, U.K., Onfido demonstrated its Facial Check with Video technology at FinovateEurope 2018. More recently, the company announced a partnership with mobility-as-a-service firm Drover, and earned a spot in the inaugural cohort of cross-border regulatory sandbox, Global Financial Innovation Network (GFIN).
Onfido picked up a major investment this spring, adding $50 million in new capital and taking the company’s total funding to more than $100 million. Onfido added C-level talent this year, as well, hiring Kevin Goldsmith as Chief Technology Officer and Thomas Ammirati as Chief Revenue Officer.
Merchant acquirer Global Payments has agreed to buy issuer processor firm Total System Services (TSYS) in a $21.5 billion deal, reports Jane Connolly of Fintech Futures (Finovate’s sister publication).
The two companies confirmed the deal today (May 28) in what will be the payment industry’s third “mega-merger” of 2019. The all-stock deal values TSYS at $119.86 per share, a rise of 20% since before news of the talks started to emerge.
Global Payments shareholders will own 52% of the combined company, while TSYS investors own 48%. TSYS CEO Troy Woods will become the chairman.
The combined entity will provide payment technology and software to more than 3.5 million small to medium-sized merchants and over 1,300 financial institutions worldwide.
It is expected that the deal, anticipated to close in the fourth quarter, will generate around $8.6 billion in adjusted net revenue annually plus network fees and make cost savings of $300 million.
TSYS was founded in 1983 and is headquartered in Columbus, Georgia. The company demonstrated its Authorization Controls solution at FinovateAsia 2013, showing how the technology enabled users to set their own default account parameters and authorization rules.
As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global: Fintech News from Around the World is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.
Central and Eastern Europe
FintechOS of Romania raises $1.23 million (€1.1 million) in post-seed funding.
Elvira Nabiullina, head of the Central Bank of Russia, talks about the state of Russian fintech.
Lithuania’s Evarest to launch a stock trading app in the second half of the year.
Vents Magazine highlightsTrustly’sPay’N Play technology.
The 2019 Aspire Leaderboard recognizes Quadient as overall leader for CCM for the second year in a row.
Star Tribute profilesSezzle and its plans to go public in Australia later this year.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
According to financial data services innovator MX, if you’re going to bring your new, self-guided financial wellness tool in Canada, you might as well start big.
MX announced today that its Pulse solution will be available to members of Meridian, the largest credit union in Ontario, Canada, and the third largest CU in the country. The move will benefit not only Meridian members, but also those who are members of Meridian’s new digital entity, motusbank. According to the credit union, the partnership is part of its larger strategy to leverage digital technology to promote financial wellness.
“By investing in data and the latest personalized AI tools, we’re showing our members that we are serious about improving their financial health in the present and in the future,” motusbank SVP and COO David Baldarelli said. “Being able to get up and running so quickly with MX and work together as partners to customize Pulse for our members really sealed the deal.”
Pulse helps users make better financial decisions by providing AI-powered, personal, predictive, and proactive financial guidance. The solution benefits financial institutions by delivering customer engagement improvements like more logins (+60%), increased transactions per login (+32%), and an increase in NPS (+28%).
Founded more than 75 years ago, Meridian has grown into a credit union with 340,000 members and more than $21 billion in assets under management. The credit union has a network of 91 branches across Ontario, with commercial banking services available in 11 locations. Merdian launched its digital bank, motusbank, in April of this year, which offers savings and checking accounts, GICs and mortgages, as well as personal loans and lines of credit.
“We’re extremely excited about Meridian and motusbank choosing MX Pulse to provide AI-driven insights and advice to its members through online and mobile banking,” MX Chief Product Officer Brett Allred said. “This is a wonderful example of an industry leader using the power of clean data to deliver a world-class experience to its members while outpacing the competition in a rapidly evolving industry.”
The partnership news from MX is the second big fintech headline for the Utah-based fintech this month. Earlier in May, the company announced that it was teaming up with fellow Finovate alum, Kony, to bring PFM and spending categorization and classification to Kony’s digital banking solution, DBX.
MX most recently demonstrated its technology on the Finovate stage at FinovateFall 2017. At the event, the company showed how its Discovered Accounts solution leverages enriched transaction data to help banks and credit unions build and deepen customer engagement.
Featured in PaymentsSource’s list of the Best Fintechs to Work For at the beginning of the year, MX announced a collaboration with Personetics in March that will bring AI-powered, real-time insights on customer behavior and preferences to more banks and credit unions. The company unveiledMoneyMap with Pulse, a self-guided financial wellness solution in April and, later that same month, picked up a 2019 Utah Genius award.
Founded in 2010 and headquartered in Lehi, Utah, MX has raised $75 million in funding. USAA, Digital Garage, and Commerce Ventures are among the firm’s investors. The company has partnered with 1,800+ FIs and 43 of the top 50 digital banking providers. Ryan Caldwell is CEO and founder.
Thanks to the power of mobile technology, you won’t have to leave the poolside, barbeque pit, or beach during this long Memorial Day weekend in order to enjoy your favorite demo videos from FinovateSpring.
Every demo video from our just-completed conference in San Francisco is now available for viewing – for free – in our video archives. Rewatch some of your favorites or catch-up on the demos you missed.
Here’s a sample of what’s waiting for you – courtesy of the Best of Show winners of this year’s FinovateSpring.
Enveillaunches its enhanced ZeroReveal 2.0 data-in-use security solution.
Bokuintegrates with digital payments solution Grab in order to expand payment options in Southeast Asia.
Equifax Canada announces partnership with SecureKeyTechnologies.
Artivesttaps Paul Nobile as its new Chief Marketing Officer.
Lattice80 interviews Ashish Gadnis, Co-Founder and CEO of BanQu.
This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.
UK-based international payments fintech TransferWise has doubled its value to $3.5 billion after raising $292 million in secondary funding, reports Jane Connolly of Fintech Futures (Finovate’s sister publication).
The Telegraph reports that the round was led by investors including Lead Edge Capital, Lone Pine Capital and Vitruvian Partners. The Sir Richard Branson-backed firm also received investment from BlackRock and existing investors Andressen Horowitz and Baillie Gifford.T
TransferWise’s strategy of providing cheap exchange rates by using two local transfers for each transaction, instead of more expensive single international payments, has attracted more than five million customers since the fintech was founded in 2011.
According to The Telegraph, TransferWise will use the funds to take on 750 more staff over the next year.
“TransferWise is experiencing phenomenal growth and this investment is testament to that,” said Kristo Käärman, chief executive and co-founder. “We don’t need to raise funds on this trajectory, but we’re humbled by the persistent level of interest.”
TransferWise handles a transaction volume of $5.1 billion across its 12 global offices every month. The company demonstrated its technology at FinovateEurope 2013.
Financial process automation innovator Bill.com has launched its new Intelligent Business Payments platform, a solution that puts AI to work to bring end-to-end automation to financial workflows. The platform leverages its Intelligent Virtual Assistant capacities to automatically capture data from invoices and start the approval process, as well as recognize workflows, and create new business rules.
The new solution also drives payment flexibility, enabling international payments, virtual cards, and other options to accelerate the payment process; and supports auto pay for recurring bills.
“Our new intelligent platform, which is the most significant update to Bill.com since its inception, is built on ten years of experience managing business payments and hundreds of millions of bills and invoices to train the AI,” Bill.com CEO and founder Rene Lacerte said. “Increasing the speed and ease of payments will help businesses get ahead.”
The company said that customers in a recent survey reported averages weekly savings of 5.5 hours, more than 35 business days a year, using Bill.com’s process automation solution. In a statement noting that many companies spend nearly a quarter of the work day managing manual processes, Bill.com suggested there was a growing need for work flow automation technology.
“Bill.com has focused on developing new technologies that help SMBs grow,” Lacerte said. “Automating the back office is a huge industry-wide need.”
The company’s latest announcement comes a little over a month since it picked up $88 million in new funding in a round led by Franklin Templeton. The investment boosted Bill.com’s total capital to $275 million, and puts the company’s valuation above $1 billion. Also this year, Bill.com teamed up with American Express to offer a new AP solution, VendorPay for the firm’s business and corporate cardholders.
Founded in 2006 and headquartered in Palo Alto, California, Bill.com demonstrated its CashView Command and Control system at FinovateSpring 2012. The technology helps businesses better manage their accounts payables and receivables, and provides online billpay, custom invoicing, unlimited document storage, collaboration tools, and mobile access.
With more than $60 billion in payments managed every year and a network of three million members, Bill.com works with 70+ of the top 100 accounting firms, as well as accounting software providers like NetSuite and fellow Finovate alum Xero. The company is also CPA.com’s preferred provider of digital payments.