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Kansas City, Kansas mayor declares February 6th “EyeVerify Day.”
American Banker takes a close look at NCR’s purchase of Digital Insight.
Pennsylvania-based First National Community Bank selects a core banking system from Fiserv.Walmart names InComm supplier of the year.
IntelliResponse announced its virtual agent (VA) based “voice of the customer” platform today. The technology translates and organizes VA interactions with customers into themes and categories useful to marketing and customer experience professionals.
The data is represented graphically, emphasizing for example more frequently queried topics, or grouping together related topics. The information also can be accessed at varying levels of detail, including at the individual question level. VOICES works in real-time, providing a wide-range of consumer behavior data from across multiple channels.
ProfitStars launches Gladiator eBanking Compliance Services.GMC Software announces the availability of its Customer Service Correspondence automated platform for “point-of-need” communications.
Last week’s FinovateSpring 2013 received great coverage through blogs, tweets and articles. Here are the highlights:
Full conference live blogs
Three contributors risked carpel tunnel to cover all 72 demos. Thanks to Erin McCune and William Mills III and Phillip Ryan for going the extra mile!
Bank Innovation
by Phillip Ryan
FinovateSpring recap and ratings
Day one morning recap
Day one afternoon recap
Day two morning recap
Day two afternoon recap
This post is part of our live coverage of FinovateSpring 2013.
“The IntelliResponse Virtual Agent solution delivers a single, accurate, and approved answer to self-service questions posed across a wide array of customer interaction channels, including corporate websites, voice and text-enabled mobile applications, social media platforms, and agent desktops.With the addition of voice recognition technology, the IntelliResponse Virtual Agent solution enables mobile users to simply ask their questions in a natural conversational style and receive one right answer wherever they are.With IntelliResponse’s voice of the customer analysis tool, banks and other financial service institutions can intelligently organize the millions of customer questions in theme clouds to be able to quickly identify trends, ideas for campaigns, and more.”
Newfination interviews Waspit’s CMO, Kasey Kaplan, to discuss how the service is helping students manage their money.
Ensuring a smooth transition for recently acquired branches is part of the thinking behind Arvest Bank’s decision to deploy IntelliResponse Virtual Agent technology on its corporate website. The bank plans to expand the service to the full website soon afterward.
Arvest Bank will be taking over 29 Bank of America branches in four states: Arkansas, Oklahoma, Kansas, and Missouri. Deposits from these new branches total $750 million.
A few metrics on Arvest:
IntelliResponse has more than 360 live implementations, serving customers and responding to more than 100 million inquiries each year.
The company’s Enterprise Virtual Agent technology enables everything from corporate webpages to mobile applications to function with a “virtual concierge.” Because customers can ask questions in a normal, conversational voice, the company’s EVA technology has the potential to significantly enhance the online experience.
IntelliResponse is among the companies that will be demoing their technology at FinovateSpring in San Francisco in May. To learn more about the event, and to save your spot, visit our FinovateSpring page here.
Arvest Bank to deploy IntelliResponse Virtual Agent technology. See them demo at FinovateSpring in May.