Finovate Debuts: DriveWealth Brings U.S. Stocks to Overseas Investors

Finovate Debuts: DriveWealth Brings U.S. Stocks to Overseas Investors

DriveWealth_homepage_Nov2015

For the majority of people living in the developing world, it is easier to buy a pair of Nike shoes than it is to buy a share of Nike stock.

DriveWealth is changing this dynamic through its retail investing platform, designed to give consumers around the globe access to the U.S. stock market. DriveWealth calls its full-stack platform, “Brokerage-As-A-Service” because it can handle the entire customer lifecycle from onboarding to trade execution. “No middle men, no friction,” explained Michael Fitzgerald, DriveWealth’s head of corporate strategy, during the week of FinovateSpring 2015. Among other things, lack of a middle man enables DriveWealth to provide B2C pricing of $2.99 per trade.

At Finovate, DriveWealth demonstrated its BaaS platform, reminding attendees that with most of the retail wealth coming from developing markets, the opportunity is wide open to provide investors in emerging markets with the ability to trade in stocks of some of the best-known—and most successful—companies in the world.

Company facts:

  • founded in May 2012
  • headquartered in Chatham, New Jersey
  • raised more than $10 million in funding
  • serves more customers in more than 140 countries
  • Robert Cortright is CEO

How it works

DriveWealth works by partnering with global companies to offer their customers access to U.S. stocks on their platform. “Historically,” Fitzgerald pointed out, “only the wealthiest foreign investors could access these stocks.” DriveWealth provides the widget, and companies using the platform get to use their own brand and interface.

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Michael Fitzgerald, DriveWealth head of corporate strategy, demonstrated the DriveWealth Brokerage-as-a-Service platform at FinovateSpring 2015.

Getting started on DriveWealth is straightforward, with investors able to fund their accounts through a wide variety of methods: credit, debit, SafetyPay, wire transfers, paper checks—even using the services of fellow Finovate alums like Dwolla and TransferWise.

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As a trading and investing platform, DriveWealth is available as a white-label service, and can be deployed in a day or two. Using a mock-up brokerage in their demo, Taj Mahal Securities, we can see an example of the interface. Investors can see which stocks are available for investment, review favorite lists, analyze metrics about the underlying company, study charts of price action and, ultimately, buy shares.

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Technically, DriveWealth provides its partners with both low-level APIs and high-level HTML5 widgets. APIs are available as RESTful APIs, which provide login, accounts, orders, and trades functionality, as well as fully FIX-compliant APIs for those FIs familiar with the FIX protocol. Both APIs support order types such as market, stop, and limit.

For FIs seeking an even greater level of integration, DriveWealth provides a set of embeddable HTML5 widgets. These widgets can be embedded into websites or trading apps to provide functions such as reporting, funding, trading, and onboarding.

The future

DriveWealth_stage_FS2015_006DriveWealth is most interested in meeting global financial service companies with large customer bases who offer local securities and want access to the U.S. equity markets. The company recently launched with a Chinese partner with more than 100 million customers. And Fitzgerald also mentioned the Indian stock market as a very actively traded market where Indian investors would likely take advantage of access to U.S. stocks. He also notes that global payment providers are also potential partners with DriveWealth. “We’re going for the other 99%, including the mass retail investor,” Fitzgerald explains, “and a lot of them are looking to start with a few thousand dollars rather than $100,000, so low-cost payment-transfers matter.”

“We are also interested in meeting fintech companies with products available here in the U.S., but who want access to global retail customers,” Fitzgerald said, noting that the DriveWealth platform can be leveraged for other purposes, other services. “We have a partnership structure as a B2B platform,” he said. “(Our partners) don’t have to be brokerages. They can be customer-centric companies that just want to provide the access.”

Currently in the pipeline are plans to launch with a number of large global partners. DriveWealth is also planning to offer fractional shares for investors, supporting the company’s focus on retail investors. “People can put $100 a week or a month aside and build their portfolio that way,” Fitzgerald said.

Looking further into the future, DriveWealth is interested in initiatives such as expanding aftermarket trading, which Fitzgerald says is “key for international trading and investing.” He added that DriveWealth is also looking to expand the ways investors can fund their accounts. “Debit cards, Dwolla, bitcoin …” he offered. “We want to remove as much friction as possible.”

DriveWealth will be among the more than 70 companies demonstrating their technologies at FinovateEurope 2016 in London in February. For more about our upcoming conference in the United Kingdom, visit our FinovateEurope 2016 page.


Check out the video from DriveWealth’s FinovateSpring 2015 demonstration.

Finovate Alumni News

On Finovate.com

  • “Finovate Debuts: DriveWealth Brings U.S. Stocks to Overseas Investors”
  • “FinovateEurope 2016 Presenting Companies Announced
  • “Personal Capital Lowers Investment Minimum from $100,000 to $25,000″

Around the web

  • Intuit teams up with Kiva to provide small business financing via QuickBooks financing platform.
  • National Bank of Abu Dhabi, (Nbad) Egypt, to deploy BankWorld from CR2.
  • Xero announces new partnerships with Bigcommerce and KPMG.
  • Open Bank Project partners with Ulster Bank to organize Hack Make the Bank, Jan 29 thru 31, 2016.
  • CIBC and Thinking Capital partner to expand SMB lending in Canada.
  • Entrust Datacard releases Datacard MX Series Laser 350 that provides new personalization features.
  • CardFlight announces EMV approval and certifications via TSYS for mPOS solution.
  • Taulia joins the OFS portal community.
  • Fidelity Charitable partners with Coinbase to allow people to contribute bitcoin to their donor-advised funds.

This post will be updated throughout the day as news and developments emerge. You can also follow all alumni news headlines on the Finovate Twitter account.

FinovateEurope 2016 Presenting Companies Announced

FinovateEurope 2016 Presenting Companies Announced

FEU15BookletIMG

For weeks we’ve been sifting through applications from companies vying to present their latest at FinovateEurope on 9/10 February 2016. Today, we’re excited to announce 59 of the 72 companies that will take the stage in London.

To watch all 70+ companies demo live, be sure to register soon. This is the final week to save £200 on FinovateEurope tickets.

We’ll announce the remaining stealth companies over the next two months.

additiv’s Descartes Finance Digital Asset Management Platform uses an array of sophisticated digital asset-management functions to provide demanding, self-directed investors with solutions to implement individualized portfolio solutions.

AdviceRobo’s Finius virtual money assistant uses machine learning-driven gamification to help borrowers and lenders manage risk by understanding the impact of future financial changes and teaching them how to respond.

Alpha Payments Cloud’s AlphaHub offers banks, merchants and payment-and-risk product vendors unlimited vendor access and orchestration, using a single integration.

Asseco Poland offers customers a tailored and satisfying banking experience for both internet and mobile banking systems.

Avoka’s digital commerce platform helps banks, insurance and wealth-management institutions overcome the challenge of “selling” financial products by offering a frictionless, omnichannel customer experience.

Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device. It uses algorithms to provide robo-advisory for traditional banks who are losing affluent customers to dedicated money managers.

BankersLab’s PortfolioQuest is an addictive simulation game for fintech investors, regulators, and bank executives to predict which managers and lending institutions will make good decisions.

Capital Preferences is an enterprise consumer-risk-profiling system that employs a series of simple investment games—based on advances in game theory, econometrics and experimental economics—to help banks, insurers and wealth managers solve growing regulatory scrutiny and unscientific profiling methods used to document client-risk preferences today.

Capitali.se’s platform for automation of trading uses a simple human language interface to help traders worldwide solve the technological barrier problem.

Capitalise.com is a one-stop-shop search and comparison site to help SMBs easily access financing.

CREALOGIX’s Digital Banking Hub uses best-of-breed functionalities and state-of-the-art technologies to flexibly deploy established banking functionalities and integrate various third-party products.

DriveWealth’s real-time fraction trading for global retail investors uses its full-stack investing platform to build diversified portfolios.

ebankIT’s platform uses innovative, omnichannel solutions to create customer traction and engagement through different channels.

Ethoca’s Alerts helps card issuers and merchants with a global collaboration network to prevent unnecessary and costly reliance on the chargeback process to resolve disputes and recover associated losses.

Envestnet’s platform helps financial professionals and investors scale goals-based wealth management using a unique mix of service and technology.

ETRONIKA’s BANKTRON uses visual attractiveness, robust tools, and an omnichannel banking approach to create products that facilitate a fintech partnership ecosystem for established banks, new fintech startups, and aggregators.

EyeVerify’s Eyeprint ID seeks to solve the security and convenience issues inherent in passwords by using biometrics that image the blood vessels in the whites of the eye.

Featurespace’s ARIC Engine spots and prevents financial services fraud-attacks in real time with its world-leading adaptive behavioral analytics.

Fintura’s comparison platform for SME loans uses a risk-adjusted rate-comparison and a quick approval process to help SMEs find cheap loans in a transparent and quick way.

HotDocs’ automation software uses its document-assembly engine to help financial services companies with the challenges they face when producing high-volume, customized, repeat documentation.

IDscan Biometrics’ new algorithm helps financial institutions authenticate identities using game-changing neural network technologies.

ING Bank’s consistent, omnichannel ecosystem improves customer experience in corporate banking for B2B banking clients.

INNOFIS’ Real-Time Sales Transformation solution uses micro-targeting and smart analytics to bring sales efficiency to financial institutions.

InvestGlass’ engagement tool uses customizable artificial intelligence to enable easy compliance for financial professionals.

investUP offers sophisticated retail investors a crowdfunding brokerage in an increasingly fragmented marketplace.

InvoiceSharing’s Accounting Robot helps businesses automate their manual invoice processing using its free electronic invoicing network.

ITSector’s Digital Credit solution offers faster access to bank credit through alternative channels.

Kontomatik’s data-aggregation solution offers data accessibility to the financial services industry.

Ledger’s security tools help make Bitcoin secure.

Lendstar offers an app without the hassle of traditional P2P transactions.

Lexmark’s onboarding solution uses a real-time, voice-driven, collaborative mobile app to eliminate the antiquated mobile experience when onboarding new customers.

meetinvest’s automated, expert-driven, single-stock robo-adviser platform explains the what, when and how of stock investing for mass-affluent and retail investors worldwide by using successful investment recipes from the world’s best investment experts without using financial jargon.

Meniga’s communication platform offers timely, contextual and targeted events and notifications to promote engagement between banks and their customers

Nexmo’s Chat App API offers a single platform for financial and banking brands to stay connected with their users.

North Side’s VerbalAccess offers consumers and businesses an effective, self-service channel using leading-edge natural language-understanding technology.

Nostrum Group helps lenders reduce customer churn.

Outside IQ’s DDIQ-cob uses a cognitive computing engine with natural language processing to offer financial execs and investors advanced due diligence in compliance matters.

Passport is an enterprise software platform that uses mobile payments to bridge the technology gap in transportation.

payever’s platform solves the buying and selling problems that merchants and customers face every day.

PaySend’s global, card-based infrastructure not only helps users remember to send remittances on time, but also keeps them from paying too much to send and receive money across borders.

Qumram’s session recording and replay technology offers financial service companies transparency in digital channels.

Refund.me Group helps financial service providers capture cardholders’ full purchasing power and become top-of-wallet by offering features that enhance their customers’ travel experience.

Risk Ident’s EVE Evaluation Engine uses data science and machine learning to assess consumer risk for ecommerce companies and financial institutions.

Sandstone Technology’s BankFast 2.0 mobile app combines industry-leading self-service onboarding, mobile banking, card-management and customer-engagement modules to deliver a highly secure and seamless customer experience.

SBDA Group’s web solution offers bank-marketing specialists a client-behavior-prediction platform that uses machine learning to transform raw data into clear insights of customer behavior.

Scalable Capital is a digital investment manager that offers investment options to make intelligent investing accessible to everyone.

SizeUp offers banks a business intelligence SaaS platform to help their SMB customers make data-driven business decisions by generating analysis that is understandable and accessible.

Spiff’s simple investment service, with the female investor demographic in mind, offers tools and inspiration for new investors.

STRANDS Discovery uses machine-learning algorithms to offer banks simplified insights into complex customer behavior hidden within big data.

Stratumn is an open standard and API that offers enterprises transparency and traceability using the Bitcoin blockchain.

Suitebox’s virtual meeting room collaboration-solution removes time and cost constraints while ensuring full compliance for risk managers, wealth managers, and insurance advisers.

SwipeStox social trading app offers traders and investors a platform to make informed trades.

TaxFree4U is a mobile processing platform that uses a network of local agents in VAT-imposing countries to allow international travelers to claim VAT refunds quickly.

TWINO marketplace offers retail and institutional investors confidence in investing in unsecured consumer loans from non-Eurozone countries by combining the peer-lending model with traditional currency and default risk-management practices.

Valuto offers an open API for multi-currency wallets to facilitate cross-border payments and collections.

Vipera’s customer application uses a proprietary matching engine to help banks and retailers better engage their customers.

VoicePIN.com’s scalable and secure cloud-based Voice Biometrics System offers a multichannel customer experience for fintech and banking companies.

Xignite’s XigniteAlerts speed reactions to critical market fluctuations by using its market-data APIs.

Xpenditure’s efficient approval process and mobile technology reduces the hassle that SME and decentralized large companies face in managing and controlling expenses.


FinovateEurope is sponsored by KPMG

FinovateEurope is partnered with bobsguide, CoinTelegraph, Let’s Talk Payments, Mapa Research, The New Economy, PLUS Journal, and World Finance.

Tuition.io Raises $5 Million in Series A

Tuition.io Raises $5 Million in Series A

Tuitionio_homepage_Nov2015

Student-loan management specialist Tuition.io has raised $5 million in Series A funding. Participating in the round were MassMutual Ventures, Mohr Davidow Ventures, and Wildcat Venture Partners.

The funding takes Tuition.io’s total capital to more than $8 million. Tuition.io plans to use the capital to help acquire more enterprise customers, as well as to grow its customer service, engineering, and sales teams.

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Tuition.io founder and CEO Brendon McQueen demonstrated his company’s platform at FinovateFall 2012 in New York.

Calling the investment a “testament to the headway” the company has made, Tuition.io founder and CEO Brendon McQueen pointed to his company’s status as a first-mover in the field as key. “We are proud to have been the first to market at scale with an innovative financial wellness platform that enables employers to offer student-loan payments as a benefit for hiring and retention,” McQueen said. He credited Tuition.io for “helping global companies attract and engage competitive talent while simultaneously addressing the $1.3 trillion student loan crisis in the U.S.”

Bryan Stolle, a general partner with Mohr Davidow Ventures, referred to Tuition.io as a “real game-changer for recruiting millennials.” He credited the company’s enterprise platform for “empowering employers to recruit and retain employees with student-loan contributions as a benefit.”

Tuition.io helps student-loan borrowers manage their debts. The platform uses graphical visualization to make it easier for borrowers to see how much they owe, to whom, and how to pay it off sooner. In April, Tuition.io launched a new student loan benefit solution, Flex395 that lets employers directly contribute to employees’ student-loan repayments to accelerate the payoff.

Announcing the new Flex395 initiative this spring, McQueen suggested that for many young professionals entering the workforce, retiring student loan debt is a higher priority than investing in their 401(k)s. “Young people neither willingly adopt nor care about 401(k) products,” McQueen said. “However, 70% of college graduates are finishing school with student loan balances averaging nearly $30,000.”

“The question is not whether 401(k)s are beneficial—of course, they are—but rather what benefits employers can offer that are most relevant and attractive to young, talented employees,” McQueen explained.

Founded in October 2011 and headquartered in Los Angeles, Tuition.io demoed its technology at FinovateFall 2012. Since inception, the company has helped thousands of borrowers manage more than $2 billion in outstanding student loans.

FinDEVr APIntelligence

FinDEVr2016-NY-(Stacked)V2Are you building new financial technology? Be sure to check out coverage from our recent developer conference in San Francisco. We’re taking the fintech developer tool showcase to New York on 29/30 March 2016. Stay tuned for details.

Developer news

  • TechCrunch: Rakuten Launches $100 Million Global Fund for Fintech Startups.
  • GitHub is rolling out a redesign for code repositories.
  • New Relic Now Lets Developers Dive Deeper Into Their Analytics.

The latest from FinDEVr San Francisco 2015 presenters

  • Hyperwallet launches loyalty program for independent workers.
  • Arxan announces cyber security scholarship program.
  • Avoka introduces digital account opening from within Salesforce.
  • Kabbage to power Sage’s small business loan offering.
  • Market intelligence provider Ipreo selects Xignite to provide real-time and delayed equity prices to its Investor Relations platform, BD Corporate.
  • Nexmo announces partnership with Netherlands KLM.
  • CenturyLink adds former U.S. Senator Mary Landrieu to its board.
  • Banking CIO Outlook magazine features Praesidio.
  • TokBox’s new developer toolkit brings voice and video chat to Apple TV apps.
  • Thinking Capital earns Deloitte’s Technology Fast 50 Canada Awards.
  • Worldpay employees evaluate use of finger vein technology to authenticate payments at the POS without the need for a card.
  • Let’s Talk Payments interviews Brent Warrington, Hyperwallet CEO.

Alumni updates

  • Pymnts chats with Nymi founder and CEO, Karl Martin.
  • Deccan Herald features Cloud Lending Solutions.
  • Xero pilots program to allow users to file their GST returns.
  • MasterCard announces Ed McLaughlin as new chief information officer.
  • VentureBurn highlights Entersekt: SA’s fintech gem making it safe for millions to bank, shop online.

Stay up to date on daily developments by following FinDEVr on Twitter.

Banking Technology Awards Recognize Finovate Alums

Banking Technology Awards Recognize Finovate Alums

PrintFidor Bank won in the “Best Use of IT in Retail Banking” category at the 16th Annual Banking Technology 2015 awards this week. Earning recognition in the Readers’ Choice component of the awards were Temenos, FIS, and Misys.

The awards ceremony was held last week in London. The winning companies were chosen from more than 120 entries by eight judges from the fintech industry. Readers’ choice awards were granted based on online voting results from readers of both Banking Technology magazine and bankingtech.com.

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Fidor Bank won with its Smart Current Account that offers customers easy onboarding, no credit check, no maximum balance, and a competitive interest rate. Deposits are insured up to the GBP equivalent of €100,000, and the company is running a promotion whereby every “Like” Fidor U.K. gets on its Facebook page increases the amount of interest paid to Smart Current Accountholders.

Talking about the launch of the Smart Current Account back in September, Fidor CEO Matthias Kroner told The Memo’s Alex Wood:

Customers will be able to do a lot more than just transfer money. Customers can move their money abroad, or move it into other services, such as savings bonds and eventually into platforms including P2P lending, precious metals, crowdfunding projects, and so on.

MisysIn the Readers’ Choice competition, Temenos won an award for Best Core Banking Product/Service; FIS won Best Payments Product/Service with its Clear2Pay; and Misys won Best Risk Management Product/Service for its FusionRisk Credit solution. All three companies were also winners of the Banking Technology Readers’ Choice Awards last year, along with fellow alum Fiserv, which in 2014 won an award for Best Financial Crime Product or Service.

Fidor-Bank-logoFidor Bank participated in FinDEVr 2015 in San Francisco this fall, discussing its approach to No Stack Banking. The company’s last Finovate appearance was at FinovateEurope 2011 in London.

Temenos_FinDEVr2015_logoTemenos also presented at FinDEVr 2015, unveiling its B2B Financial Apps Marketplace, and earlier in the year demonstrated its Temenos Connect Mobile Banking solution at FinovateEurope 2015.

FIS LOGO WHITE GRADIENT 1.22.13FIS demonstrated its Cardless Cash solution at FinovateSpring 2015. Misys presented its FusionBanking Essence Digital platform at FinovateEurope 2015, and Fiserv introduced fintech audiences to its Mobility Enterprise technology at FinovateFall 2015.


Interested in fintech in the U.K. and Europe? FinovateEurope returns to London, England on 9/10 February 2016 for our next fintech conference. Find out more at our FinovateEurope 2016 page .

Finovate Alumni News

On Finovate.com

  • “Tuition.io Raises $5 Million in Series A”
  • “Banking Technology Awards Recognize Finovate Alums”

Around the web

  • Bitbond launches bitcoin purchasing power index.
  • Hyperwallet Launches Loyalty Program for Independent Workers.
  • Pymnts chats with Nymi founder and CEO Karl Martin.
  • Avoka introduces digital account opening from within Salesforce.
  • Kabbage to power Sage’s small-business loan offering.
  • Market intelligence provider Ipreo selects Xignite to provide real-time, and delayed, equity prices to its investor-relations platform, BD Corporate.
  • Deccan Herald features Cloud Lending Solutions.
  • Nexmo announces partnership with Netherlands KLM.
  • The Paypers interviews Nilesh Dusane, Ripple VP of global sales and client relations.
  • PYMNTS.com talks about the future of the prepaid market with Larry Blaney, EVP of sales for Cachet Financial Solutions.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Finovate Alums Earn Spots Among UBS Future of Finance Finalists

Finovate Alums Earn Spots Among UBS Future of Finance Finalists

UBS_logo_FutureofFinanceSayPay Technologies, Stratos, and Wealthforge will compete for top honors at the UBS Future of Finance Challenge on 10/December in Zurich. The three will join nine other finalists vying for $50,000, 300+ hours of mentoring, and the opportunity to develop their technology in a UBS innovation center.

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(Click image to watch video)

The Future of Finance Challenge had more than 600 applicants. Regional Finals were held this month in Zurich, London, Singapore, and New York. To be eligible, entrants must not have received a Series A or total funding of more than $10 million. Solutions presented could be an idea, concept, or a functional demo and needed to either “focus directly on, or have a potential connection or application with, banking and financial services.”

SayPay-logo-noshadowsAll three Finovate alums reaching the finals made their Finovate debuts at FinovateSpring 2015 in San Jose. SayPay Technologies, a finalist from the Singapore round, will go into the finals with its Customer Authentication Experience. SayPay CEO Steve Hoffman said, “The distinguished panel of UBS judges was quick to recognize how SayPay transforms fragmented current authentication solutions into a seamless, enjoyable customer interaction with their financial institutions.” SayPay was founded in February 2014 and is headquartered in Pleasanton, California. The company launched its BillPay and Secure Web Sign-In at FinovateSpring 2015 in May.

Stratos_logo_snaggitfromboxStratos presented its wallet-simplifying, Bluetooth Connected Card with enhanced security, and emerged from the same New York round as fellow Finovate alum, Wealthforge. Stratos demonstrated its technology at FinovateSpring 2015 in May. It was founded in 2012 and is headquartered in Ann Arbor, Michigan; Thiago Olsen is CEO.

WealthForge logo copyWealthforge impressed UBS judges with its automated, integrated risk management solution for issuers and intermediaries. Mat Dellorso, CEO and co-founder, wrote at his company’s blog: “With the WealthForge Invest Button, anyone raising private capital can take advantage of an intuitive, modern approach to managing the process of raising more capital in less time.” Wealthforge was founded in 2011 and is based in Richmond, Virginia. Wealthforge gave Finovate audiences a look at the Invest Button during its demo at FinovateSpring 2015.

Also competing in the New York round were Finovate alums, MaxMyInterest and Coinalytics. FinovateEurope 2015 veteran CashSentinel represented Finovate alums in the Zurich round.

Joining SayPay Technologies, Stratos, and Wealthforge in Zurich will be:


European fintech fans! Join us in February as Finovate returns to London for FinovateEurope 2016. For more information, and to save your spot, visit our FinovateEurope page.

Finovate Alumni News

On Finovate.com

  • “Finovate Alums Earn Spots Among Finalists in UBS Future of Finance”

Around the web

  • Arxan announces Cyber Security scholarship program.
  • PYMNTS.com interviews Adam White, Coinbase VP and product manager, on the “killer app” phase of bitcoin.
  • CNBC looks at Fastacash and the launch of its remittance app, XOPO.
  • CenturyLink adds former U.S. Senator Mary Landrieu to their board.
  • Banking CIO Outlook magazine features Praesidio.
  • Credit Karma gives away one-billionth free credit score since its 2008 launch.
  • Kony appoints Stephen J. Rohleder, former Accenture COO, to its advisory board.
  • Xero pilots program to allow users to file their GST returns.
  • Bloomberg: Banks Catching Up with Amazon Turn to Iceland Startup Meniga for Ideas.

This post will be updated throughout the day as news and developments emerge. You can also follow alumni news headlines on the Finovate Twitter account.

Mobile Monday: Communicating Critical App Updates via Email

Mobile Monday: Communicating Critical App Updates via Email

 

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       Email from US Bank to mobile banking customers (12 Nov 2015)

Last week I wrote about how much I liked US Bank’s new native app. So I understand why the bank is anxious to get users ported over to the new version. Customers are going to like it. Guaranteed.

Yet I was a little surprised, just a week into the new version, to receive an email warning that the previous app was about to stop working (see message above). This urgency makes customers question whether something is seriously wrong with the previous version. The message is also annoying in that it doesn’t really give the customer any clue as to whether their version is the current one, or not. It provides only the version number (2.1.76) which is the cut-off between good and bad apps.

This message offers so many opportunities to improve that I was compelled to compile a top-10 list of gripes (plus 2 bonus nitpicks). They are listed, more or less, in priority order:

  1. I had already updated to the new version, so this message was completely unnecessary. And if the bank doesn’t know which version I’m using, it should say so.
  2. There is no explanation of why it was suddenly so urgent to upgrade. Skeptical users were left to their imaginations, not something you want in these days of widely publicized security breaches.
  3. usbank_appversionnumberInstead of talking about version numbers, why not just describe the new app? It looks completely different! A quick description and screenshot would have been understood by 90% of the readers, and would have allowed users to move on with their day, rather than having to engage in a tedious “find the version-number hunt.”
  4. If you must use a version number, then at least explain how to find it. The email failed to address that key point in the body, fine print, or within any links provided within the message. It’s not that simple to find the version number. You must log in, find the hidden primary navigation, choose “About the App” and notice the version number in the lower right corner (see inset). 
  5. If you are going to make such a big change, use a whole number for the new version of your app. In this case, it would be easier to say, “Use v3.0 or later.” 
  6. The links provided to update the app did not go to the iTunes app-update page, but instead went to a marketing page at USBank.com. And the marketing pages, while well done, also did NOT link to the app store’s update pages. In fact, to confuse things still further, the marketing page said the new version “was coming soon.”
  7. The only way to get help was to make a phone call to the general 800 number; no direct line to tech support was given. And not even an FAQ page, email address, chat, or any other type of digital link was provided for help in responding to this matter.
  8. The email message was not optimized for mobile. It was hard to read on my iPhone 6.
  9. It does not specifically address what happens if you don’t update within the next few days; “discontinuing support” has a number of meanings from simply not getting tech support to completely not working.
  10. The bank’s message concluded with thanks for being a mobile banking customer, but they could have also thanked me for taking time out of my day to deal with this “Maintain access … update now” emergency subject line in my inbox.
  11. <Nitpick #1> The first sentence of the second paragraph uses “new” three times.
  12. <Nitpick #2> The closing sentence repeats the “enhanced convenience” copy point. This is a generic benefit at best and shouldn’t be invoked twice in a 150-word message. The resulting inconvenience to update makes their value judgment of questionable importance.

Bottom line: Customer communications are not easy, especially with newer technology. So make sure to test them with some less-savvy users before hitting publish.

Finovate Debuts: Persistent Systems Introduces Social Payment Solution BuddyPay

Finovate Debuts: Persistent Systems Introduces Social Payment Solution BuddyPay

PersistentSystems_homepage_Nov2015

Persistent Systems made its Finovate debut in May with a new solution called BuddyPay. The technology makes it easy for one person to pay for goods or services purchased online by someone else. Think about a parent helping a son or daughter pay for expenses while away at school. Or a caregiver paying for a service bought by a senior in their charge. Rather than sending money back and forth, BuddyPay converts the consumer into a “Payer” and a “Buyer” in real time and lets the Payer handle the payment while the Buyer receives the product or service.

Company facts:

  • Founded in May 1990
  • Headquartered in Pune, MH, India
  • Earned more than 20% revenue CAGR for the past five years
  • Named one of the top ten companies for Indian investor relations by Thomson Reuters Extel Survey Awards

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Shriram Natarajan, VP technology consulting for persistent systems, demoed BuddyPay at FinovateSpring 2015 in San Jose, California.

How it works

BuddyPay is an app that sits on the merchant platform and shows up as a “BuddyPay” button. A shopper, or “Buyer,” finds a product and then notifies or “pokes” the person on his “Buddy List,” such as a parent, to pay for it.

The person notified, the “Payer,” can then look at the item. If the Payer agrees, they send a notification back to the Buyer who returns to the online shopping cart to complete the transaction.

PersistentSystems_stage_FS2015_2

The Payment Request notification from the Buyer enables the Payer to see exactly what is in the Buyer’s shopping cart. The Payer can then choose their preferred payment method and pay for the item. Once the order is processed, both parties are notified of the completed transaction, and the Buyer can then make shipping arrangements.

The future

Another use-case includes employees paying for work expenses or even someone picking up the tab for a group of friends dining at a restaurant. The technology is ready to be integrated: Persistent Systems has developed SDKs for mobile app and e-commerce engine deployment and is eager to work with both merchants and banks.

Persistent Systems has made headlines recently, announcing the design and implementation of online communities for cloud-managed, enterprise wi-fi solution provider, AirTight Networks. The company was also involved in the Digital Pune Hackathon. Launched last month and organized by the Sakal Media Group and 14C in partnership with Persistent Systems, the Hackathon gave 180 students the opportunity to use technology to solve problems within the areas of transportation, public health, and water management. Top projects will be implemented by local organizations such as the Pune Municipal Corporation (PMC) and the Pune Metropolitan Regional Development Authority (PMRDA).


Check out the demo video from Persistent Systems from FinovateSpring 2015

VATBox Wins Spot in Inaugural Global MasterCard Start Path Class

VATBox Wins Spot in Inaugural Global MasterCard Start Path Class

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VATBox will join three other startups in the inaugural global class of the MasterCard Start Path program.

The six-month class includes “immersion weeks” hosted in Berlin and Singapore, as well as ongoing support from the MasterCard network. The companies will also be invited to attend the Start Path Global Partner Summit to meet and network with representatives from more than 20 banking, retail, and technology companies such as Samsung Card, TSYS, and Bank of Montreal.

The four startups will have access to the nearly 40 companies that have been previously mentored by, or partnered with, Start Path, including Finovate alums, Big Data Scoring, CardFlight, nymi, and Rippleshot.

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VATBox CEO and co-founder Isaac Saft demonstrated the VATBox Automated VAT Recovery and Visibility solution at FinovateEurope 2015.

Stephane Wyper, global lead for MasterCard Start Path, said that the program was designed to be “more globally inclusive” and “provide startups access to new markets without uprooting them.” To qualify for the program, startups must have a live product in the market and have received initial funding. Joining VATBox will be payment analytics startup, Control; Japanese PFM innovator Moneytree; and artificial intelligence specialist, Rainbird.

Launched in 2014, MasterCard Start Path supports early stage startups working on the next generation of e-commerce solutions, including building big data, mobile, and cloud-based applications. The program seeks diversity among participating startups, encouraging companies with different levels of funding, team sizes, revenues earned and place of origin to apply. There were more than 200 applicants to this incoming inaugural global class.

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In addition to making its Finovate debut at FinovateEurope 2015 in London in February, VATBox raised $24 million in growth equity investment in August. The company provides an automated VAT (value-added tax) recovery solution that helps maximize VAT returns in a transparent and compliant way.

Founded in 2012 and headquartered in Herzilliya, Israel, VATBox demonstrated its Automated VAT Recovery and Visibility platform at FinovateEurope 2015 in London. Isaac Saft is CEO and co-founder.