FinovateSpring 2013 / IntelliResponse

Presenter Profile:

How they describe themselves: IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world. With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.

How they describe their product/innovation: The IntelliResponse Virtual Agent solution delivers a single, accurate, and approved answer to self-service questions posed across a wide array of customer interaction channels, including corporate websites, voice and text enabled mobile applications, social media platforms, and agent desktops.

With the addition of voice recognition technology, the IntelliResponse Virtual Agent solution enables mobile users to simply ask their question in natural conversational style and receive one right answer wherever they are.

With IntelliResponse’s voice of the customer analysis tool, banks and other financial service institutions can intelligently organize the millions of customer questions in theme clouds to be able to quickly identify trends, ideas for campaigns, and more.


Sales: Mike Minelli, VP Sales,

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