Agent IQ Partners with Narmi

Agent IQ Partners with Narmi
  • Digital relationship banking innovator Agent IQ has teamed up with digital banking solutions provider Narmi.
  • The partnership will integrate Agent IQ’s Lynq banking platform with Narmi’s digital banking solutions to enable community banks and credit unions to offer enhanced, more personalized services.
  • Headquartered in Austin, Texas, Agent IQ most recently demoed its technology at FinovateFall 2022 in New York.

A newly announced strategic partnership between digital relationship banking firm Agent IQ and digital banking solutions provider Narmi will help both community banks and credit unions enhance customer engagement across digital channels.

“By integrating our Lynq relationship banking platform with Narmi’s digital banking solutions, we’re equipping banks and credit unions with tools to offer a vastly improved customer experience while also empowering them to be more efficient,” Agent IQ Co-founder and CEO Slaven Bilac said.

Agent IQ specializes in digital relationship banking, providing personalization and customer engagement solutions that help banks and credit unions enhance customer relationships. The firm’s Lynq platform empowers financial institutions to provide proactive guidance and real-time insights to customers by combining human emotion and empathy with the efficiency of computer intelligence and AI. Narmi offers a digital banking platform designed to help community banks and credit unions provide their customers and members with the same kind of digital experience as their larger rivals. Founded in 2016 and headquartered in New York, Narmi boasts that its customers have seen account growth of as much as 3x in less than 30 days and deposit growth of 4x in as little as 90 days.

In a statement, the companies highlighted two major benefits of the partnership. These benefits include seamless digital banking functionality with AI personalization to provide customers with tailored support and consistent engagement, whether opening an account or using mobile banking. Another benefit of the partnership is the ability to enhance customer relationships by allowing customers to make digital transactions while accessing personal guidance from a dedicated banker — all without having to travel to a branch.

“Agent IQ is a perfect complement to Narmi’s digital banking and account opening products,” Narmi SVP of Operations Angela Gentry Yue said. “Together, we’re providing financial institutions with a comprehensive suite of tools that significantly enhance digital engagement and operational efficiency. This collaboration marks a major advancement in our mission to drive innovation in the banking industry.”

Founded in 2015 and headquartered in Austin, Texas, Agent IQ made its Finovate debut at FinovateSpring 2019. The company most recently appeared before Finovate audiences at FinovateFall 2022 in New York. At the conference, Agent IQ demoed its Lynq platform that enables customers to choose a personal banker to help them manage all their financial needs across any digital channel. Lynq leverages built-in augmented intelligence to enable personal bankers to better engage customers and build relationships in the digital space that are as personalized as relationships in a physical branch.

Agent IQ began the year announcing an extension of its integration partnership with fellow Finovate alum Q2. The extension empowers Q2’s sales organization to resell Agent IQ to Q2’s bank and credit union customers. Also in January, the company announced a collaboration with another fellow Finovate alum, ebankIT. Here, the partnership combines ebankIT’s self-service digital channels with Agent IQ’s personal digital engagement platform. “We wish to redefine the digital banking experience, make it more human, and set new benchmarks for customer engagement and satisfaction,” ebankIT CEO Renato Oliveira said when the collaboration was announced.

More recently, Agent IQ made fintech headlines via its work with community banks and credit unions. In July, Stanford Federal Credit Union won the Q2 Innovation Award for the launch of its digital communications channel powered by Agent IQ. The following month, Agent IQ announced a new partnership with the Bank of Utah. The independent community bank leveraged Agent IQ’s Lynq digital engagement platform to launch its new chat solution.


Photo by nagaraju gajula

Affirm Makes Flexible Pay Options Available in the U.K.

Affirm Makes Flexible Pay Options Available in the U.K.
  • Affirm is launching its services in the U.K., marking its third market entry following the U.S. and Canada.
  • U.K. shoppers can now access Affirm’s interest-free and fixed-interest BNPL options.
  • Affirm joins Klarna, Clearpay (Afterpay), and Laybuy as major BNPL players in the U.K. region.

California-based buy now, pay later (BNPL) player Affirm announced this week that it is taking its services overseas. The company is now allowing U.K. consumers to use its pay-over-time payment tools to receive more flexible payment options.

The move marks Affirm’s third geography and will add to the company’s network of 300,000 merchants and 50 million end customers in the U.S. and Canada. At launch, U.K. shoppers will have access to Affirm’s interest-free payment option as well as its interest-bearing option that applies a fixed interest on purchases calculated on the original payment amount.

“Affirm was founded on the premise of putting people first and empowering consumers to take greater control over their finances. Building on our leadership in the U.S. and Canada, where we partner with top retailers and commerce platforms, we see a significant opportunity to extend our mission of building honest financial products to the U.K.,” said Affirm Founder and CEO Max Levchin. “We know that U.K. consumers are savvy shoppers who appreciate upfront, no-nonsense products. We look forward to offering them responsible credit options that truly put consumers first and working collaboratively with our U.K. partners to demonstrate how honest finance is good business.”

Affirm, which is regulated by the U.K. Financial Conduct Authority (FCA), is launching in partnership with payments processor Fexco and flight booking site Alternative Airlines, which will be the pilot merchant for Affirm’s BNPL tools. The company plans to announce additional U.K. and international brand partnerships in the future.

“There are many brilliant businesses in the U.K. that make this country what it is – and we can’t wait to start working with them,” said Affirm’s U.K. Country Manager Ruth Spratt. “The U.K.’s open economy, mature consumer market, and world-class talent makes it the perfect place for the next phase of Affirm’s journey. By entering the U.K. alongside a leading travel provider and platform partner, we’re able to expediently and deliberately begin growing Affirm’s U.K. network of consumers and merchants. We look forward to continuing to expand in the coming months.”

Spratt, who most recently served as U.K. Country Manager and Board Director for Affirm competitor Zip, will lead a team of more than 30 U.K. employees to expand Affirm’s merchant and channel partnerships. Spratt plans to onboard more staff by the end of the year, adding to Affirm’s base of 2,000 employees across the globe.

Founded in 2012, Affirm has facilitated more than 17 million purchases and counts brands including Amazon, Shopify, Walmart, and others among its merchant partners. In the past five years, the company has processed more than $75 billion. Affirm, which went public in 2021, currently trades on the NASDAQ under the ticker AFRM with a market capitalization of $13.8 billion.

Affirm’s entry into the U.K. BNPL market adds a competitive new player to the space, which already hosts established players including Klarna, Clearpay (Afterpay), and Laybuy. While Affirm will face strong competition from these brands, the company’s reputation for transparency may resonate with consumers, and will prove helpful as the FCA prepares to tighten regulatory oversight on BNPL providers by requiring affordability checks, advertising standards, and credit reporting.


Photo by Pixabay

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

It’s going to be hard to avoid the avalanche of news coverage of the U.S. Presidential election this week. But if you’re looking for a respite from the political headlines, Finovate’s Fintech Rundown is here for you! Be sure to check back all week long for the latest in fintech news.


Open banking

Financial API platform Salt Edge partners with Central Bank of Bahrain to enhance corporate banking with open banking.

Tink teams up with international money app Zing to launch automatic and one-tap top-ups leveraging open banking.

Digital banking experience platform Plumery announces partnership with payments and open banking solutions provider Payment Components.

Cryptocurrency / DeFi

Cryptocurrency exchange Bitget introduces a new contactless, P2P payment service, Bitget Pay, via its Bitget app.

Commercial Bank International, a UAE-based financial institution, inks a Memorandum of Understanding with digital asset platform Zumo.

Cryptocurrency platform Kraken appoints Stephanie Lemmerman as Chief Financial Officer.

Identity verification / fraud prevention

ID verification specialist iDenfy partners with O2Factoring to improve financial security for entrepreneurs.

U.K.-based Starling Bank unveils new solution to help customers defend themselves against bank impersonation scams.

E-commerce

E-commerce payment network Affirm launches its pay-over-time options in the U.K.

Lending

Document AI platform Ocrolus teams up with Merchant Cash Advance (MCA) origination and servicing platform LendSaaS.

Lending-as-a-service infrastructure company Finfra secures $2.5 million in funding to bring embedded lending solutions to SMEs in Indonesia.

Payments

European banking group Intesa Sanpaolo and Visa renew their strategic partnership to accelerate and support the growth of digital payments.

Integrated payments and commerce technology company Shift4 announces new partnership with payments platform ConnexPay.

Personal Finance

BMO partners with Personetics to help customers reach personal savings goals.


Photo by Tara Winstead

Finovate Global Nigeria: A New Unicorn, Mobile Wallets, and the Pursuit of Financial Inclusion

Finovate Global Nigeria: A New Unicorn, Mobile Wallets, and the Pursuit of Financial Inclusion

This week’s edition of Finovate Global features news from the fintech industry in Nigeria.


Africa’s newest fintech unicorn raises $110 million

African fintech Moniepoint is the continent’s latest fintech unicorn. The firm, Nigeria’s largest merchant acquirer, announced this week that it has raised $110 million in a funding round led by private equity firm Development Partners International (DPI). The round also featured participation from Google’s Africa Investment Fund, Verod Capital, and Lightrock. The infusion of capital boosts Moniepoint’s valuation above $1 billion, and is providing a positive light at a time when many fintechs in Africa are struggling to secure funding.

The funding takes Moniepoint’s total capital to more than $180 million.

Formerly known as TeamApt, the nine-year-old fintech will use the capital to accelerate the company’s growth across the continent. Moniepoint is building an all-in-one, seamlessly integrated platform for African businesses that features services including digital payments, banking, foreign exchange, credit, and business management tools. Speaking on behalf of DPI, Adefolarin Ogunsanya praised the company for its “combination of innovative technology, fast growth, and positive impact on the continent.”

CEO Tosin Eniolorunda co-founded the company in 2015. In the years since then, Moniepoint has grown into an all-in-one financial ecosystem that serves 10 million businesses and individuals. The company powers most of the point of sale transactions in Nigeria and, via its subsidiaries, processes $17 billion a month for its customers. Headquartered in London, Moniepoint maintains offices in Lagos, Nigeria; and Nairobi, Kenya, as well as in the U.S.

“This milestone validates the work we’ve put in for almost a decade,” the company noted in a post on its LinkedIn page. “And with this raise, we’ll be making financial happiness a reality for every African, everywhere. This is just Day One, and we’re excited for where this takes us.”

CB Insights also named Moniepoint to its 100 most promising startups roster for 2024. The Nigerian fintech is one of seven African startups to make this year’s list.


MTN Nigeria aims for higher quality mobile wallet users

There’s good news and bad news in the latest financial report from African telecommunications company MTN Nigeria. The bad news is that the company reported a significant after-tax loss of $312.7 million (₦514.9 billion), due largely to volatility in the currency market. MTN also noted that though active data users grew by more than 5% to 45.3 million, the company’s mobile money wallet business declined by more than 21%.

The good news? MTN’s fintech division grew revenues by 18%, with much of the gains coming from its mobile money service, MoMo. The decline in active mobile money wallets noted above was attributed in part to a shift in the company’s sales strategy to focus more on “high-quality wallet users” rather than just maximizing the number of users in general. MTN Nigeria also noted that its MoMo service has recently added functionality to support cross-border transactions.

“In the fintech business, we focused on executing our growth strategy, prioritizing increasing wallet quality, focusing on advanced services, and the MoMo PSB app to enhance the user experience and engagement,” MTN Nigeria CEO Karl Toriola explained. “We have introduced cross-border remittances with 13 fellow African countries to boost adoption and monetization. Taking advantage of their interoperability, we are now leveraging the existing network of agents and merchants … in the industry to bring our services closer to our customers.”


PalmPay wins recognition for financial inclusion

Lagos, Nigeria-based fintech platform PalmPay was recognized as the “Most Outstanding Fintech Driving Financial Inclusion” at the 2024 BrandCom Awards held late last month. Sponsored by Brand Communicator, the award acknowledges the fintech’s work in bridging financial gaps and promoting financial inclusion in Nigeria.

“At PalmPay, we believe financial inclusion is the foundation for economic empowerment, and we’re dedicated to ensuring that every Nigerian has access to secure, user-friendly, and reliable financial services,” PalmPay Head of Marketing and Communications, Hanson Femi said.

Founded in 2019, PalmPay has more than 35 million users. The company connects more than one million businesses via its mobile money agent and merchant network, and provides services ranging from instant transfers and billpay to its new USSD feature. This feature enables customers to perform a variety of banking transactions without needing internet connectivity by dialing *861# on their mobile phones.

“We aim to bridge the gap in digital access, and the introduction of our USSD service aligns with that mission,” PalmPay Managing Director for Nigeria, Chika Nwosu, said when the service was launched in September.


Here is our look at fintech innovation around the world.

Asia-Pacific

  • South Korean fintech unicorn, Viva Republica, which operates the mobile financial super app Toss, announced plans to debut in the U.S. market.
  • Singapore has established a “Global Finance & Technology Network” (GFTN) to support the region’s reputation as an international fintech hub.
  • Wise became the first non-bank operating in Japan to earn approval to join the country’s domestic payment network, Zegin.

Sub-Saharan Africa

  • Stanbic Bank Kenya, in partnership with Mastercard, has launched a pair of new credit cards designed to serve the institution’s affluent customers.
  • Nigeria-based fintech Moniepoint achieved unicorn status after raising $110 million in new funding.
  • Côte d’Ivoire-based investment platform Daba Finance won the Ecobank Fintech Challenge.

Central and Eastern Europe

  • Lithuanian identity verification and fraud prevention company iDenfy partnered with O2Factoring.
  • Erste Group teamed up with Neterium to help the firm bring its transaction screening solution to markets in Central and Eastern Europe.
  • Tech Times profiled Germany fintech billionaire and founder of Black Banx, Michael Gastauer.

Middle East and Northern Africa

Central and Southern Asia

  • TBC Uzbekistan forged a strategic partnership with Mastercard.
  • Indian fintech unicorn Slice completed its merger with North East Small Finance Bank.
  • Walee Financial Services went live with Pakistan’s first Islamic nano-financing product.

Latin America and the Caribbean

  • Brazilian fintech Nubank announced the launch of a new mobile phone service NuCel.
  • Berlin-based Mambu teamed up with Kuady to help the company go live with its digital wallet in Latin America.
  • Uruguayan fintech dLocal partnered with advanced management software provider Fourvenues to expand into markets in Latin America and Southeast Asia.

Photo by Ovinuchi Ejiohuo on Unsplash

Streamly Snapshot: The Central Role of Contact Centers in AI-Driven Customer Experience

Streamly Snapshot: The Central Role of Contact Centers in AI-Driven Customer Experience

Leveraging AI to enhance the customer experience is one the biggest challenges – and greatest opportunities – in fintech and financial services.

Today we share the insights of Rahul Kumar, VP and GM for Financial Services and Insurance with Talkdesk, on the central role of contact centers in AI-driven customer experience. In our Streamly Snapshot conversation, which took place in September at FinovateFall 2024 in New York, Kumar discusses what financial institutions are doing to overcome the barriers to delivering a superior customer experience. Kumar also explains why leaders in financial services are prioritizing the contact center as a central part of their AI and CX strategy.

“One of the things we’re seeing in the industry is that customer experience is fast becoming a strategic initiative for executives across the board — for banks and for credit unions. Recently, in a survey, we polled over 200 customer experience professionals and the responses were unsurprising: 86% of executives said that they do believe CX is a strategic investment priority that can lead to brand differentiation for themselves. 63% felt that they could tie CX metrics to value. And 80% do believe that contact center is fast becoming a strategic investment area for them. It’s definitely top of mind for executives.”

Founded in 2011 and headquartered in San Francisco, California, Talkdesk is an international cloud contact center leader for businesses of all sizes. The company’s contact center platform leverages AI and automation to enable businesses to deliver exceptional outcomes for their customers. Talkdesk’s AI-powered customer experience platform helps enterprises reduce costs, grow revenues, and streamline operations to boost efficiency. Tiago Paiva is Founder and Chief Executive Officer.

In his role at Talkdesk, Rahul Kumar leads business, product, and go-to-market strategy for financial services and insurance. He also leads the customer success function for all strategic industry customers, managing C-suite relationships for enterprise customers.


Photo by Mikhail Nilov

Quoroom Merges with Investory.io

Quoroom Merges with Investory.io
  • Investment management platform Quoroom has merged with portfolio management software company Investory.io.
  • The merger will help streamline the capital-raising process for venture capital funds, angel syndicates, and startup founders.
  • Headquartered in London, Quoroom made its Finovate debut at FinovateEurope 2023.

It’s been M&A week here on the Finovate blog! Over the past few days, we’ve highlighted merger and acquisition activity from a pair of alums: nCino’s purchase of Full Circl and Array’s acquisition of fellow Finovate alum, Payitoff. For those looking for a silver lining among the VC funding slowdown in fintech, M&A activity like this might do the trick.

Here’s another fintech M&A announcement that almost slipped beneath our radar. Quoroom, an investment management platform that provides end-to-end fundraising and cap table management software for private companies, has merged with Investory.io.

Investory.io provides portfolio management software that facilitates structured and data-driven communication between investors and startups. With more than 3,000 company accounts and 6,500 investor accounts (including more than 1,000 institutional investors and 4,000 angel investors) on its platform, Investory.io leverages data and AI to enable data-driven portfolio decision-making for investors and simplified investor reporting for startups.

Quoroom’s technology provides an investment workflow that covers every aspect of a company’s lifecycle, from building an investor pipeline to legal completion. By giving investors a singular “source of truth” on deal flow and the metrics of portfolio companies, Quoroom helps companies stand out from the crowd and raise capital faster.

The strategic merger between Quoroom and Investory.io will help unify a fragmented market for venture capital infrastructure and analytics. Quoroom users will be able to leverage the integrated functionality of Investory.io to manage investor updates and cap tables in one place. At the same time, angel syndicates and venture capital funds will benefit from being able to manage fundraising, SPVs, portfolios, and LP reporting from within a single investment management platform.

“With this acquisition, Quoroom users can now manage cap tables, investor relations, and fundraising activities all in one place, making the process more efficient and effective,” the company noted on its LinkedIn page earlier this month when the deal was first announced. Quoroom added separately that it plans to offer “enhanced functionalities in the coming months” to further streamline investment management and make investor relations operations more efficient.

Headquartered in London and founded in 2018, Quoroom made its Finovate debut at FinovateEurope 2023. At the conference, the company demoed its latest suite of investor relations tools, including enhanced investment recommendations, the ability to automatically visualize company financial metrics, and investor updates to keep shareholders informed during funding rounds.

We interviewed Quoroom CEO and CoFounder Ulyana Shtybel last summer as part of our Finovate Global interview series.


Photo by energepic.com

nCino Agrees to Acquire FullCircl

nCino Agrees to Acquire FullCircl
  • Cloud banking platform nCino has agreed to acquire Client Lifecyle Intelligence platform FullCircl. The purchase price is $135 million, subject to customary adjustments.
  • The acquisition comes a year after the two first forged a partnership in July 2023.
  • Wilmington, North Carolina-based nCino made its Finovate debut at FinovateEurope 2017 in London.

In a deal valued at $135 million, banking solutions provider nCino has agreed to acquire U.K.-based Client Lifecycle Intelligence (CLI) platform, FullCircl. The acquisition comes a year after the two companies forged a partnership that combined FullCircl’s advanced data capabilities with nCino’s cloud banking platform.

“The acquisition of FullCircl is a strategic move for nCino that will not only enhance our data and automation capabilities, but also enables us to expand our reach across the U.K. and more broadly in Europe with an end-to-end experience for full client lifecycle management,” nCino CEO and Chairman Pierre Naudé said. “Having worked closely with the FullCircl team for some time now, we recognized the value our joint technology can deliver, and this acquisition marks an exciting step forward in our mission of driving innovation and powering a new era in financial services.”

nCino and FullCircl first partnered last year to improve the efficiency and profitability of acquiring, onboarding, and servicing SME customers. The collaboration set out to cut onboarding times, increase efficiency in credit operations, accelerate revenue growth, and win and retain more SME customers. Today’s acquisition announcement creates a new, end-to-end client lifecycle management experience that integrates customer acquisition and onboarding, KYC and KYB, as well as rules-based monitoring.

“We have been working with the nCino team for several years, and the close alignment in both organizations across vision, culture, customers, product, and market opportunity have contributed to this exciting acquisition making perfect sense,” FullCircl CEO and Cofounder Andrew Yates said. “We both serve regulated industries who walk a tightrope between a strict operating rulebook and a mandate to deliver growth and shareholder value, all while providing a seamless client experience.”

Founded in 2011, London-based FullCircl offers a Customer Lifecycle Intelligence (CLI) platform that helps companies in regulated industries better manage a variety of key business challenges. Via its applications, proprietary ‘graph’ technology, intelligent rules-based decision engine and APIs, FullCircl derives millions of actionable insights daily on entities from 160 countries. This enables the platform to provide a near real-time record of companies, corporate officers and shareholders, and the relationships between them. With more than 700 customers and 15,000+ users, the firm processes more than 300 million onboarding and monitoring transactions per month and facilitates the onboarding of more than 200,000 customers a year.

nCino made its Finovate debut at FinovateEurope 2017 in London. Headquartered in Wilmington, North Carolina, and founded in 2012, the company currently delivers innovative banking experiences to more than 1,800 customers around the world, including community banks, credit unions, and independent mortgage banks, as well as some of the largest financial institutions in the world.

nCino began the month inking a partnership with Tokushima Taisho Bank. The Japan-based financial institution chose nCino’s Commercial Banking Solution to bring greater efficiency and increased value to its business lending operations. Other recent partnerships with nCino include the company’s work to enhance corporate lending at Netherlands-based bank ABN AMRO and its agreement to automate loan origination processes and expand portfolio management capabilities for U.K. specialist bank Shawbrook.

nCino is a publicly-traded company on the NASDAQ exchange under the ticker NCNO. The firm has a market capitalization of $4 billion.


Photo by Markus Spiske

Cloud Banking Platform Mambu Inks Partnership with Kuady

Cloud Banking Platform Mambu Inks Partnership with Kuady
  • Cloud banking platform Mambu has teamed up with payments service processor Kuady.
  • Mambu is powering Kuady’s digital wallet offering, which has just launched in Peru, Chile, Argentina, and Mexico.
  • Headquartered in Berlin, Germany, Mambu made its Finovate debut at FinovateAsia in 2013.

Courtesy of a new partnership with cloud banking platform Mambu, payments service processor Kuady has launched its digital wallet in Peru, Chile, Argentina, and Mexico. The launch comes less than nine months after the beginning of the partnership between the two companies, and sets the stage for further expansion in Latin America, as well as in Africa and Europe.

“We’re proud to support Kuady in its mission to enhance financial inclusion and transform how people manage their money,” Mambu Chief Revenue Officer Mark Geneste said. “As the adoption of digital wallets continues to grow globally, consumers are seeking smart alternatives to cash that provide flexible and ready-to-use spending, and we are here to support financial institutions and fintechs looking to expand and innovate in this space. We can offer the speed to market, future-proofing, and flexibility needed to stay ahead of the competition.”

Kuady’s new offering is powered by Mambu’s cloud banking platform and supported by Microsoft Azure. The company’s digital wallet will help consumers readily access their funds and manage their finances. Kuady’s wallet also empowers merchants to easily scale across borders, enabling instant payouts, chargeback protection, and more. Launched in July, the digital wallet arrives at a time when demand for digital wallets is surging. Mambu reported that the digital wallet market, which stood at 2.8 billion wallets and $5.5 trillion in spending globally in 2020, is expected to top $10 trillion in global spending by 2025. “One in every two people will choose to pay this way,” Mambu’s research into digital wallets revealed.

“With the tech foundation provided by Mambu, we’ve experienced incredible speed and flexibility allowing us to launch and expand our digital wallet across key Latin American markets in just under nine months,” Open Payment Technologies Ltd. Managing Director Mario Ricciardi said. Kuady is the registered business name of Open Payment Technologies. “As we look to enter more countries in Latin America and eventually expand across Africa and Europe,” Ricciardi added, “we’re excited about growing our business together with Mambu.”

Mambu made its Finovate debut at FinovateAsia 2013 in Singapore, and most recently demoed its technology for Finovate audiences at FinovateFall 2021 and again in partnership with Persistent Systems, at FinovateEurope 2022. In addition to its partnership with Kuady, the Berlin, Germany-based firm this month teamed up with INDEXO Bank. The financial institution, which recently secured a banking license from the European Central Bank, leveraged technology from Mambu to launch banking operations in Latvia.


Photo by Lukas

Array Acquires Consumer Debt Management Company Payitoff

Array Acquires Consumer Debt Management Company Payitoff

Array, an embedded consumer products platform, has agreed to acquire embedded debt guidance solutions provider Payitoff. Terms of the transaction were not disclosed. The deal will build on Array’s position in the intelligent debt management solutions industry, and further equip the company to help financial institutions, fintechs, and digital brands accelerate growth, create new revenue streams, and enhance the consumer experience.

“Financial institutions and other providers of financial products in digital experiences realize that helping their consumers better understand and manage their debt is a powerful way to increase deposits, revenue, and brand loyalty,” Array Founder and CEO Martin Toha said. “We acquired Payitoff because our companies have a shared vision to provide seamless, embeddable products that fuel financial progress. This provides our clients with the best of all worlds: bringing valuable products to market faster without additional resources and overhead.”

Founded in 2020, Array offers a range of embeddable private label products that enable businesses to serve as “one-stop shops” for financial services. The company’s solutions help financial institutions serve a wider range of customers’ financial needs, increasing engagement, and opening up new potential sources of growth. Array’s solutions can be implemented through embedded or private label sites, as well as via its API, and turn 18-month builds into 6-12 week deployments.

Array won Best of Show in its Finovate debut at FinovateFall 2021. The company returned to the Finovate stage the following year at FinovateSpring 2022, taking home its second Best of Show award in as many appearances. Most recently demoing its technology at FinovateSpring 2023, Array introduced its HelloPrivacy and Subscription Manager solutions. HelloPrivacy monitors and removes personally identifiable information (PII) from the web to help defend against identity theft, robocalls, and other privacy risks. Subscription Manager allows subscribers to manage their subscriptions from a single location, as well as cancel unwanted subscriptions and negotiate lower rates on select subscriptions.

Array began 2024 with the appointment of Kew Kelly-Yuoh as Chief Financial Officer, a partnership with digital banking solutions provider Narmi, and a spot on the Fintech Innovation 50 list for 2024. This spring, Array reported that its online privacy solution, Privacy Protect, had surpassed four million in protected users and removed more than 200 million online records on their behalf. Earlier this month, the company announced that Lumin Digital, a provider of cloud-native, digital banking solutions, will offer a suite of Array products including My Credit Manager with Offers Engine, and Identity Protect — along with Privacy Protect and Subscription Manager — as part of its Financial Wellness Monitoring Suite for financial institutions.

Founded in 2018, Payitoff was born out of CEO Bobby Matson’s personal struggle to pay off “six-figure student loans and debt.” After initially launching a student loan management solution, Matson and his team expanded their offerings to include a more comprehensive set of debt management tools. Enabling companies to seamlessly integrate broad debt management functionality into their digital platforms, Payitoff has managed 200,000+ loans valued at more than $1.5 billion.

“The opportunity for impact between Array and Payitoff is massive,” Matson said. “Student loan payments resumed a year ago, and with delinquencies starting to impact borrowers’ credit this month, the timing of this acquisition couldn’t be more critical. Array’s reach, combined with our debt management tools, will empower financial institutions and fintechs to help their consumers manage debt and save thousands — all with a seamless integration.”

Payitoff made its Finovate debut at FinovateFall 2023. At the conference, the consumer debt management tool provider demonstrated its white label, no code solution that empowers financial institutions to help their customers save money on student loan repayments. Earlier this year, Payitoff was selected to participate in Mastercard’s Start Path Open Banking Program.


Photo by Pixabay

Donald Trump, Kamala Harris, and the Future of Fintech

Donald Trump, Kamala Harris, and the Future of Fintech

Which presidential candidate will be better for fintech over the next four years?

Of all the issues roiling the presidential campaign in 2024, it is safe to say that the future of fintech is not among the top two or three. Nevertheless, it is also safe to say that the fintech industry under a Trump administration will face different challenges and opportunities than it would under a Harris administration.

Let’s first look at how the policies of Republican candidate Donald Trump might impact fintech and financial services more broadly.


“The Crypto President”

Whether or not “they” are calling Donald Trump “The Crypto President,” the man who once called Bitcoin “a scam” has since had a change of heart when it comes to cryptocurrencies.

The now-famous quote — “You know, they call me the crypto President …” — comes from an ad the former president ran in August marketing his fourth series of non-fungible token (NFT) digital trading cards. Earlier this year, Trump suggested creating a “strategic national bitcoin stockpile” with the goal of ensuring that America is the “crypto capital of the planet.”

While not prominently noted on the Trump campaign’s website, the Republican party platform with regards to digital assets includes a reference to the opposing party’s “unlawful and unAmerican Crypto crackdown” on the one hand and opposition to “the creation of a Central Bank Digital Currency” on the other. The party, whose positions are likely identical to those of the former commander-in-chief, also pledges to defend the right of American citizens to mine Bitcoin and to self-custody of their digital assets.

Republican re-deregulation

The idea of a Republican president embracing deregulation in general has been baked into voter perceptions of the party since the 1980s, at least. And as Jamie Dimon, Chair and CEO of JPMorgan Chase, rails against regulators (“if you’re in a knife fight you better damn well bring a knife,” he recently told attendees at the American Bankers Association Convention), the question is whether the Trump administration is likely to supply Mr. Dimon with the silverware he seeks.

Looking again to the RNC platform, the most specific reference to deregulation is a pledge to “reinstate President Trump’s Deregulation Policies” as part of the former president’s plan to “Cut Costly and Burdensome Regulations.” If past is prologue, then Trump’s signing of the Economic Growth, Regulatory Relief, and Consumer Protection Act in 2018 could provide some clues. Here, we find initiatives to expand access to mortgage credit, incentivize capital formation, and provide additional protections for student borrowers.

Do tax cuts + tariffs = inflation?

Aside from tax cuts, the most noteworthy element of Trump’s economic plan is his embrace of tariffs on goods manufactured outside of the United States. In fact, the former president has gone so far as to suggest that the income tax be eliminated in favor of his new, tariff-based approach to funding government operations.

And while this is extremely unlikely, the combination of Trump’s tax cut proposals and his enthusiastic attitude toward tariffs could ironically pave the way for an economy that is more vulnerable to inflation. This could lead, ultimately, to higher interest rates and tighter monetary policy compared to where the American economy is at the end of 2024.

You don’t have to be a long-time, fintech veteran to remember the devastating impact that higher borrowing costs can have on the startup community — or its financiers. And it is hard not to fear that a “double-dip” resumption of these conditions could leave startups and their backers in an even more constrained and risk-averse position than they have been this year.


Now let’s look at how the policies of Democratic candidate Kamala Harris and how they might impact the fintech industry.

From big banks to junk fees

A story in today’s Washington Post highlights Vice President Kamala Harris’s tenure as California attorney general and her role in strengthening a “multibillion dollar mortgage settlement” with major banks in the wake of the Great Financial Crisis. Not only is this a significant component of Harris’s resume, it is also a tale she eagerly tells while on the campaign trail.

It is worth noting that, for all the fighting words, most observers expect the Vice President to be more business-friendly than the notoriously pro-labor current President. Nevertheless, it is easy to see a Democratic administration looking to fortify and even extend a range of consumer protections in financial services.

That said, the emphasis from the campaign is less about bashing the big banks and more about addressing the smaller annoyances of everyday consumer life. Under the banner of ‘Lower costs by protecting consumers from fees and fraud,’ for example, the Harris campaign pledges to ban junk fees across the board and make it easier to cancel unwanted subscriptions.

Economies of opportunity

The Harris campaign has touted its concept of an “Opportunity Economy,” in which the federal government plays an active role in helping individuals, families, small businesses, and communities maximize their ability to thrive in a capitalist economy. This includes launching a small business expansion fund that leverages low- or zero-interest loans to help entrepreneurs grow their businesses and create jobs. This “Opportunity Economy” also mandates that the federal government commit to allocating a third of its contracts to small businesses, reducing the number of excessive occupational licensing requirements, and helping small businesses cut bureaucratic red tape and file taxes more easily.”

The Vice President’s plan does target startups specifically, setting a goal of 25 million new business applications over the next four years, and a tenfold expansion of the startup expense deduction from $5,000 to $50,000. Additionally, Harris’s campaign calls for an “America Forward” tax credit designed to incentivize investment and job creation in “key strategic industries” as well as “scaling up and making permanent” the National Artificial Intelligence Research Resource. The latter is a shared research infrastructure that provides startups and researchers with access to computing power, data, and analytics tools to support innovation in AI.

Housing and the “sandwich generation”

Two areas of the Vice President’s agenda — the pledge to build more housing and the goal of making both day care and elder care easier and more affordable for caregivers — could have interesting impacts on financial services and fintech. The former, which includes a plan to build three million additional homes and provide $25,000 in down payment assistance, could send a jolt through the financial services industry that would impact bankers, lenders, and mortgagetechs alike. The campaign is also championing tax credits to encourage homebuilders to build affordable homes and a Neighborhood Homes Tax Credit, which supports “investment in homes that would otherwise be too costly or difficult to develop or rehabilitate.”

The latter proposal — to ease the financial burden of Americans who are caring for both young children and elder parents — does not make a prominent appearance in the Harris campaign’s website. But those who have heard the Vice President speak in recent weeks are familiar with the challenge, which she describes as the fate of the “sandwich generation.” The Harris campaign has suggested a number of remedies — from Medicare expansion to boosting the pay of homecare workers. What is interesting from a fintech perspective is the idea that resources devoted to eldercare in particular could draw attention to the work of fintech innovators from Golden, to Eversafe, to Bereev that specialize in providing financial services to seniors and those who are caring for them.

Many of these plans from the Harris campaign will require the approval of a Congress that could easily remain split between the two parties. While that may limit the scope of even the successful initiatives, it would provide the kind of balance (or, if you prefer, gridlock) that has often accompanied strong economies. And that, in itself, would be a good thing not a bad thing for fintech and financial services.


Photo by Element5 Digital

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

Halloween is right around the corner. But have no fear of being out of the loop when it comes to the latest in fintech news — Finovate’s Fintech Rundown has you covered!


Insurtech

Scotland-based insurtech Broker Insights launches in the U.S.

Payments

Mastercard introduces Bill Qkr to streamline billpay for merchants.

Payment orchestrator Yuno unveils Payout, a new feature that enables management of both pay-outs and pay-ins from within a single solution.

Pinwheel launches new subscription management tool, Bill Navigator.

Bluefin and Sycurio announce a strategic partnership to enhance payment security.

Earned wage solutions provider DailyPay secures $100 million from Citi to bolster its secured credit facility.

Identity management and verification

Cross-border payments infrastructure company Nium launches a real-time bank account verification solution, Nium Verify.

Lending

Card issuing platform Marqeta launches embedded Buy Now, Pay Later solution, Marqeta Flex.

Deposit and loan origination software solutions provider Amount introduces its AI Policy Optimizer to enhance credit, pricing, and fraud policy management.

Cryptocurrencies

Cryptocurrency exchange Bitstamp secures a MiFID Multilateral Trading Facility (MFF) license.

Digital banking

U.K.-based banking group Lloyds unveils new Link pay capability in its mobile banking app.


Photo by Yaroslav Shuraev

Finix Brings in $75 Million

Finix Brings in $75 Million
  • Finix raised $75 million in a Series C round led by Acrew Capital, with contributions from Citi Ventures, Tribeca Venture Partners, and other prominent investors.
  • The new funds boost Finix’s total funding to over $208 million.
  • Finix processes 432 million transactions daily across the U.S. and Canada.

Payments processing company Finix has landed $75 million this week. The Series C investment, which brings the company’s total funding to just over $208 million, was led by Acrew Capital and co-led by Leap Global and Lightspeed Venture Partners. New investors Citi Ventures and Tribeca Venture Partners also contributed alongside existing investors Homebrew, Insight Partners, Inspired Capital, and Cap Table Coalition.

Finix was founded in 2015 to help banks, acquirers, and enterprises own, manage, and monetize their payments with a low-code user experience. The company processes 432 million transactions on a daily basis for software platforms, marketplaces, retail, and e-commerce businesses across the U.S. and Canada.

“Finix offers no-code payment solutions for the 22 million businesses without developers, ​​enabling seamless payment integrations with little to no technical expertise,” said Finix CEO and Co-founder Richie Serna. “When we started Finix, we were big believers in the developer movement, and we still are! But over time we’ve seen a major shift in the market. Even businesses that have developers don’t want to spend their time or resources on payments — they want highly brandable, configurable payment solutions that require little to no technical expertise to implement. From startups to publicly traded companies, merchants to vertical SaaS companies, customers of all sizes are taking advantage of Finix’s no-code solutions. Today, every feature in our broad product suite is now available in no-code, low-code and API-driven solutions.”

The funds come at a time of growth for the California-based company. Finix has quadrupled its revenue in the last year. And while the company has not disclosed how many merchants it currently serves, Finix told TechCrunch that it supported more than 12,000 merchants in 2022 and that it has so far closed a record number of merchant deals this year. This growth was likely spurred by Finix becoming a full-stack acquirer processor in May 2023.

As for the next evolution of Finix, Serna said that the company has evolved into a full-stack acquirer/processor. As a testament to this, Finix currently offers real-time payouts, no-code/low-code capabilities, omnichannel support for both card-present and card-not-present transactions, and cross-border payments capabilities.


Photo by Marcel Eberle on Unsplash