banqUP, PSD2, and the Future of Open Banking in Europe

banqUP, PSD2, and the Future of Open Banking in Europe

With Finovate making its debut on the European continent just over a month from now, we thought it was a good time to catch up with one of the major fintech innovators in the region, banqUP.

The company, headquartered in Belgium and “proudly developed in Poland,” demonstrated its small business banking platform at FinovateEurope 2017. We reached out to company CEO and founder Krzysztof Pulkiewicz to talk about banqUP’s latest accomplishments in open banking, as well as what the landscape for fintech innovation is like inside and outside the CEE region.

Finovate: The most recent news from banqUP is the news of your AIS license from the Polish Financial Supervision Authority. What does this license enable and how important was this development to your company?

Krzysztof Pulkiewicz: It allows us to broaden our reach and gain new clients. We have been working with a number of banks but now, with our newly gained license, we have the possibility to work both with banks and other entities that can gain access to the opportunities provided by open banking thanks to our solutions.

Finovate: You also recently announced that the company will focus fully on its B2B2C open banking platform. Can you tell us a little bit about the thinking behind this decision?

Pulkiewicz: For banqUP, the main reasons of moving from an idea of a fintech bank to a platform integrating banking APIs were challenges related to the acquisition of customers, especially on mature digital banking markets like Poland. There were also several limitations like opening accounts in polish zloty. On the other hand, we were already closely working with banks interested in our technology. We have seen that a number of our partners were interested in our open banking solutions. We have been working in a sort of a schizophrenic environment – both working with banks and building our own bank as well.

Multibanking was a core element of banqUP fintech bank from day one, and we have decided to focus on this aspect of the platform. We knew that sticking to what we are really good at – technology and data analytics – will be working for us. And it proved true.

banqUp’s platform adds new functionality such as analytics and data enrichment in addition to data aggregation.

Finovate: In line with this, the company has decided to launch a TPP-as-a-Service business line. Why do this and how large are the opportunities there?

Pulkiewicz: This is something we have been thinking about since we have started considering open banking. Multibanking solutions are the beginning of the open banking ecosystem, but we are sure that what the future brings, are the new ideas and products that will come from PSD2. There are many companies that do not consider getting their TPP licenses, as it is not a core of their business.  However, they are willing to use the information provided by the banking system, and our solution is created for such partners.

The number of inquiries we are getting from prospective partners is really astonishing – and these are both new companies and major players from different industries. 

Finovate: You mentioned in an email that you plan to open the next generation of your platform to the public early next year. Can you give us a preview of what’s new and what to expect – as well as any update on the timeline?

Pulkiewicz: Our main focus is on what we call “open banking building blocks.” We are extending our platform with best-in-class API and SDK that will offer effective integration capabilities for developers. On the functional level, we are adding new functionalities on top of data aggregation (analytics, data quality management, and data enrichment) as well as provide and expand on all the components that can support different businesses in connecting to the open-banking world (consent lifecycle management, data streaming, combining PSD2 APIs with other data sources). We know that data aggregation and payment initiation is just a starting point and we are positioning our platform as a one-stop shop for open banking.

The team from banqUP during their live demonstration at FinovateEurope 2017.

Finovate: BanqUp operates in both CEE and non-CEE Europe – Poland, Slovakia, Hungary, and Bulgaria on the one hand, Belgium and Ireland on the other. Are there categorical differences between working with financial institutions in Central Europe compared to Western Europe? Are attitudes toward open banking the same or different?

Pulkiewicz: The ecosystems differ, but the main distinction we see is not between Central and Western Europe, but between individual countries. Ireland’s ecosystem, for example, is very open. It is not only a reaction to the British banking regulations that have been the basis for PSD2 and had an effect on Ireland, but also the number of fintech companies from the U.K. and Ireland that had quickly started working with banks as they have opened. Poland’s banks have been working on many innovative banking tech projects, and banks have implemented many solutions of their own, making their ecosystems quite closed. When you look at Hungary, it was very fast with opening its own data – with eight out of 10 of the biggest banks in the country providing their API access in March of 2019, well before the final implementation of PSD2 in June. The central bank of the country has also created a fintech cooperation strategy. The differences here do not come from geographical divisions, but from the local ecosystems.

Finovate: In addition to the platform enhancements expected in 2020, are there any other announcements you can preview? New partners, new investors, new markets?

Pulkiewicz: We are definitely planning to expand to new markets – mostly focusing on the CEE region. We have a number of really promising talks with new, large partners, but we cannot really disclose any names at this moment. When it comes to investors – we have been very proud we have managed to come to this moment without any external support, but we are now also looking for strategic partnerships and alliances.

The Digital Identity Infrastructure and What it Has to do with Fintech

The Digital Identity Infrastructure and What it Has to do with Fintech

The last decade brought about a lot of discussion around digital identity. Dozens of security companies created new solutions to help banks authenticate their user’s identity and verify their personal information. Throughout the years, those authentication methods have evolved from comparing a simple selfie with a picture of a driver’s license, to tracking how a user navigates a web page, to assessing their online footprint.

Lately, however, the topic of conversation has shifted from authenticating digital identities to creating a digital identity infrastructure. But what exactly is a digital identity infrastructure and why is it important in fintech?

What is digital identity infrastructure?

Digital identity infrastructure is the set of processes a company has in place to verify users’ digital identities and manage their access. This infrastructure is especially important for banks and fintechs who host their information in the cloud, are frequently increasing the amount and types of information gathered, and are often times moving fast.

Why is digital identity infrastructure important in fintech?

This is where identity infrastructure comes into play– it helps companies scale faster and more simply. Creating a methodology around identity verification helps organizations leave behind a siloed approach in favor of a more holistic methodology that is consistent with the framework of the rest of the company.

What does the industry have to say?

David Birch, a well-known thought leader in the fintech industry, talked to us about digital identity last year at FinovateEurope. He laid out a handful of ideas on the subject, including his thoughts on creating identities for non-human objects such as robots. Some of the topics Birch discussed include:

  • The need to develop a framework around digital identity, including its definition
  • How banks should be responsible for developing the infrastructure around identity
  • There will be a future where robots will need passports

You can catch the full interview below.

Birch takes the stage at FinovateEurope next month to discuss how digital identities will be a game changer in the war against financial crime. He will also speak on a panel discussing which new technologies will transform financial crime and what an enterprise-wide financial crime risk assessment should look like.

Still need your ticket to FinovateEurope? Book now and we’ll see you in Berlin on February 11 through 13. If you register before this Friday, you can save up to £1,000.

Proptech Advances in Latin America As Loft Raises $175 Million in New Investment

Proptech Advances in Latin America As Loft Raises $175 Million in New Investment

The $175 million in Series C funding raised by Latin American digital real estate platform Loft this week offers an insight into how proptech is providing new investment opportunities within the emerging markets of countries like Brazil and Mexico.

“We’re aiming to reinvent the way people move homes by building the most consumer-focused real estate marketplace,” Loft founder and co-CEO Mate Pencz said. Loft’s digital platform leverages transaction data and machine learning to price apartments at the unit level. This brings both liquidity and transparency to a market the company says suffers from a lack of data transparency, excessively-high selling prices, and long transaction times.

The company plans to also use the funding to fuel its continued growth in Brazil and throughout Latin America. Expansion to Rio de Janeiro is anticipated for early 2020, with Mexico City to follow soon afterward. Loft also plans to grow its product portfolio in the new year to include mortgages and insurance.

“Loft is creating a consolidated source of truth on inventory and transaction prices that has, until now, been fundamentally missing from the Latin American real estate market,” Vulcan Capital general partner Rafael Costa explained. “This, together with Loft’s highly accurate and intelligent pricing tools, is transforming real estate transactions and providing a truly unmatched customer experience for sellers, agents, and buyers,” Costa said. Vulcan’s investment in Loft is the first and only Latin American investment in the company’s portfolio.

TechCrunch’s Anna Escher compared Loft to U.S.-based home-selling marketplace platform Opendoor in her reporting on the funding announcement. And while the San Francisco-based property management technology company has quite the head start, including a $3.8 billion valuation, Loft has made strong strides in its initial year of operation. The company announced more than $150 million in annualized revenues last year and transacted more than 1,000 properties. Beginning with 100 employees, Loft finished 2019 with more than 450 on its team, with plans to add more talent early this year.

Loft competes with firms like QuintoAndar, a SoftBank-funded unicorn based in Brazil, and Mexico’s Flat, which includes investors such as ALLVP and Next Billion Ventures. Proptech represents a modest amount of the overall capital VCs have invested in Latin America, rising to 4% of all VC funding in 2018. Nevertheless, this constituted a sizable increase in both the amount invested (503x) and number of deals (5x) over the previous year, as reported by the LAVCA in its Annual Review of Tech Investment in Latin America. The figure also rivaled investment in other areas such as security & infrastructure, digital security, and e-commerce. Overall, the report indicated that fintech represented 25% of all VC spending in Latin America in 2018.

The investment in proptech Loft also reflects the breadth of funding Latin American fintechs are receiving. Last week, Latin American SME lenders Cora and Rebel made headlines with million dollar fundraisings that will help bring credit to underserved businesses. Challenger banks in Mexico have attracted VC interest, as well, with neobanks Albo and Flink both announcing year-end funding last week.

Nebula Merges with Open Lending, Forming a New Publicly Traded Company

Nebula Merges with Open Lending, Forming a New Publicly Traded Company

Lending solutions provider Open Lending has agreed to merge with Nebula Acquisition Corporation, an acquisition company sponsored by True Wind Capital.

The merger will take place via an acquisition in which, once finalized, Nebula will purchase Open Lending and form a new Delaware holding company called Open Lending Corporation. The new entity will be publicly-traded on NASDAQ with an estimated value of $1.3 billion.

Members of Open Lending’s executive team– John Flynn, cofounder, president, and CEO; and Ross Jessup, cofounder, CFO, and COO– will lead the new company. Flynn commented that there is “significant runway” for new growth, considering Open Lending’s existing banking relationships and “untapped opportunities” with new partnerships.

Open Lending was founded in 2000 and offers automated lending solutions to banks, specializing in automotive lending. Ultimately, Open Lending helps banks offer near-prime borrowers more attractive borrowing rates without changing the risk profile for the bank. In 2019, Open Lending facilitated more than $1.7 billion in automotive loans for 275+ financial institutions.

“Open Lending’s ability to demonstrate consistent organic growth and high levels of profitability represents an exciting investment opportunity within the risk-based analytics ecosystem,” said Adam Clammer, Nebula co-CEO and founding partner of True Wind. “John and his team have developed a highly-scalable technology platform that helps hard working consumers get into a new or used car at the best rate possible. We look forward to partnering with Open Lending’s management team and Bregal at this exciting inflection point in the company’s growth.”

Finovate Webinar: Tech Giants in Payments and the Implications for Issuers

Finovate Webinar: Tech Giants in Payments and the Implications for Issuers
Tuesday, January 28, 2020  |   1:00 PM EST  |   Register now >>

Join us for this #FinovateWebinar, as Ondot gives an overview of what the Google Checking product is, how it compares to payment products from Apple, Facebook, and other tech giants, and what Google stands to gain.

We will be joined by Richard Crone from Crone Consulting, whose Apple Card insights have been featured in Bloomberg, Marketwatch, PaymentsSource, and The Financial Brand, to discuss what’s driving the opportunity from these tech giants and what is the opportunity or threat for banks and credit unions, as well as how financial institutions can respond.

Covered in the session:

  1. How is this different or the same from other tech company launches such as Apple Card?
  2. Why does Google see an opportunity and what’s in it for Google?
  3. Along with Apple Card and other tech giants, what are industry trends and consumer demands driving this change?
  4. What’s in it for banks and credit unions? Should financial institutions see this as an opportunity or a threat?

Featuring:

  • Richard K. Crone, CEO and Founder, Crone Consulting, LLC
  • Heidi Liebenguth, Managing Partner and Research Director, Crone Consulting, LLC
  • Vaduvur Bharghavan, CEO, Ondot Systems
  • Prasanna Narayan, VP of Product, Ondot Systems

Register now >>

JPMorgan Chase: More Tokens, Fewer Passwords, Better Security

JPMorgan Chase: More Tokens, Fewer Passwords, Better Security
Photo by Markus Spiske temporausch.com from Pexels

According to reporting in the Financial Times, JPMorgan Chase is the latest financial institution to pledge a pivot toward tokenization to make it easier and safer for customers to access third party financial solutions. Tokenization enables FIs to securely send only the limited amount of data necessary to complete transactions, and limits the exposure of customer passwords and other sensitive information. The article, by Laura Noonan, highlights a pair of companies – Envestnet |Yodlee and Plaid – and their agreements to use tokenization in their interactions with Chase and other major FIs.

“Our partnership with Chase will allow further consumer choice, reliability, and insight into how and where their data is being used, along with improved overall financial well-being,” Envestnet | Yodlee CEO Stuart DePina said when his company’s deal was announced last December. “As we move toward API-based connectivity in the United States, relationships like the one we have with Chase are laying the groundwork for this reality by giving consumers greater connectivity across their financial accounts, all accomplished through these types of secure and protected channels.”

The move also represents Chase’s most recent strike against screen scraping, with the FI has long opposed out of concerns that the practice was exploitative of customer data. Noonan’s article notes JPMorgan CEO Jamie Dimon who decried the way “many third parties sell or trade information in a way customers may not understand, and the third parties, quite often, are doing it for their own economic benefit – not for the customer’s” in a shareholder letter in 2016.

On Finovate.com

  • The CA Consumer Privacy Act Went into Effect While You Were on Vacation – If you’re unfamiliar with the California Consumer Privacy Act (CCPA), you might want to stop catching up on email you missed over the holiday and focus on this new regulation. Here are a few highlights of California’s new law, which went into effect yesterday.
  • Wall Street to Exiting Fintechs: Show Us the Profits – What does the fintech landscape look like for startups in 2020? Among all the forecasts and predictions we’ve been reading and re-reading, is reporting from the Wall Street Journal that suggests that fintech startups seeking successful exits may face tougher challenges in 2020 than in 2019.
  • B-North Lands $2.6 Million Ahead of Launch – E.U.-based alternative lending company B-North announced this week it landed $2.6 million (£2 million) in new funding. The investment comes as part of crowdfunding efforts via Crowdcube and Growthfunders.
  • Finovate Global: Solaris Bank to Secure CryptoCurrencies; Brazilian Fintechs Announce New Funding

Alumni in the News

  • Mastercard snaps up RiskRecon.
  • Lendio recognized as one of the best places to work by Glassdoor.
  • iProov CEO Andrew Bud earns Commander of the Most Excellent Order of the British Empire (CBE) status from Queen Elizabeth as part of his work in driving technology innovation in the U.K.
  • Standard Chartered appoints Rene Keller as CIO of CCIB.
  • Ayondo chairman resigns.

If you are a Finovate alum, please send us your news and announcements by Friday noon, Pacific Time, in order to be featured in our weekly Alumni in the News roundup.

Solaris Bank to Secure Cryptocurrencies; Brazilian Fintechs Announce New Funding

Join us next month in Berlin, Germany for FinovateEurope 2020. Our three-day fintech conference will begin on February 11 and run through February 13.

The event features both our signature, seven-minute, live technology demonstrations, as well as keynote addresses, roundtables, and case studies on many of the most critical issues in fintech. Check out our conference agenda and stay tuned for more about our speakers and demoing companies.

Here’s our weekly look at fintech around the world.

Central and Eastern Europe

  • Austrian mobile payments firm Bluecode raises $13.4 million (€12 million) from European Private Venture Capitalists.
  • German fintech Solaris Bank announces plans to offer custodial services to cryptocurrency investors.
  • Ukraine’s mobile-only bank Monobank to expand to the U.K. in 2020.

Middle East and Northern Africa

  • IBM brings its fraud prevention technology to Qatar International Islamic Bank.
  • PYMNTS looks at the opportunities PSD2 may offer Turkish banks.
  • Egypt-based fintech Dayra wins $15,000 grant from Y Combinator’s Startup School, the first MENA-based startup to do so.

Central and Southern Asia

  • Business Recorder interviews Syed Mohsin Ahmed, CEO of Pakistan Microfinance Network.
  • Fintech Singapore lists India’s top fintech influencers for 2020.
  • Makers India highlights five women who are driving fintech innovation in India.

Latin America and the Caribbean

  • Born2Invest examines the impact of mobile money on Argentina’s banking industry.
  • Brazilian fintech Cora raises $10 million in funding to help provide financial services to SMEs.
  • Rebel, a startup that helps provide credit to middle-class Brazilians, rakes in $10 million in equity funding.

Asia-Pacific

  • With closing of a 70% stake in China’s GoPay, PayPal is the first non-Chinese firm licensed to offer payment services in the country.
  • FIS’ global ecommerce platform, Worldpay, partners with Japanese issuer and acquirer JCB.
  • Who are the top contenders in Singapore’s digital banking race? Fintech Singapore reviews the field.

Sub-Saharan Africa

  • Micro-investing startup Trove picks up an investment from Nigerian asset management company, ARM.
  • Kontomatik’s Konstantin Rabin looks at South Africa’s position as an “unlikely fintech leader.”
  • Julaya, a startup based in Ivory Coast that specializes in digitizing financial services for small businesses, raises $550,000 in funding..

As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Top image designed by Freepik

B-North Lands $2.6 Million Ahead of Launch

B-North Lands $2.6 Million Ahead of Launch

E.U.-based alternative lending company B-North announced this week it landed $2.6 million (£2 million) in new funding. The investment comes as part of crowdfunding efforts via Crowdcube and Growthfunders.

Combined with the $5.5 million (£4.2 million) the company has already raised, today’s round brings B-North’s total funding to just over $8 million, according to FSTech. The company will use the new capital to increase its workforce and boost its infrastructure.

While B-North has yet to launch, the company plans to do so in “mid-2020.” Taking a step in that direction, last month B-North partnered with Newcastle Strategic Solutions, which will provide a deposit-taking solution for the new lender.

While there are multiple alternative lending companies in the fintech sector, B-North aims to differentiate itself by lending up to 10x faster than incumbent players, placing core banking functions closer to the customer, and tapping its commercial finance broker channels for distribution. Much of this will be accomplished through “lending pods,” as the company calls them, which will launch across Manchester in the second half of this year.

B-North was founded in 2015. Jonathan Thompson is co-founder and CEO.

Wall Street to Exiting Fintechs: Show Us the Profits

Wall Street to Exiting Fintechs: Show Us the Profits

What does the fintech landscape look like for startups in 2020? Among all the forecasts and predictions we’ve been reading and re-reading, is reporting from the Wall Street Journal that suggests that fintech startups seeking successful exits may face tougher challenges in 2020 than in 2019.

As the Journal’s Yuliya Chernova reports, in 2019, only three U.S.-based, VC-backed, fintech startups went public: Bill.com, Oportum, and Sezzle – two of which are Finovate alums. Even so, this tops the previous year’s total of two such firms: EverQuote and Green Sky.

“Venture investors value startups on growth, but Wall Street wants to see profits,” Chernova begins. She goes on to note how observers and analysts alike are citing the failure of WeWork and the stock struggles of newly-public companies like Uber and Lyft as indications that the affection – and capital – that VCs poured into these tech innovators may not be shared by an increasingly cynical Wall Street investing community.

As Finovate Senior Research Analyst Julie Muhn noted in a post titled “M&A is the New IPO,” last summer, there are a wealth of reasons why fintechs have found successful exits more challenging at this end of the decade. She wrote that between the availability of VC funding, and M&A opportunities on the one hand, and the cost and “bad track record” of fintech IPOs on the other, a growing number of fintechs are figuring out that it is often better to saddle up with a fellow traveler than to try and “go it alone” in the public markets.

Writing in the Digital Banking Report, publisher Jim Marous summed it up: “(W)hy would successful fintechs, who appear to have a bottomless pit of funding at their disposal, subject themselves to the massive scrutiny that comes from going public? Fintech firms don’t see a slowdown of the funding fire hose and have no desire to lose control of their vision.”

Just to get a sense of the flow from that “funding fire hose,” CB Insights reported in December that fintech startups last year raked in more than $24 billion in funding through Q3 of 2019. This represents a gain of 500% since 2014. The firm’s Global Fintech Report Q3 2019, highlights the record-setting fundraising by Southeast Asian fintechs, and notes that the $12.9 billion raised by U.S. fintechs through Q3 2019 had already topped the previous year’s full-year tally of $12.5 billion. European fintechs similarly outperformed, bringing in $5.1 billion in VC funding through Q3 2019 compared to $3.8 billion in all of 2018.

And for those who feel as if this fintech funding flow is evidence of an unsustainable bubble rather than healthy – if not vigorous – growth, fintech analyst and Forbes senior contributor Ron Shevlin suggests looking closer.

“Ignore the pessimistic view,” he wrote. “Dismissing opportunities for further fintech investment is short-sighted … The margin opportunity in banking today isn’t necessarily coming up with a ‘better’ bank, but instead, helping to improve banks profitability. Opportunities for fintech startups abound within banks.”‘

For a look at the recent capital-raising accomplishments of our own Finovate alums, check out our year-end feature, Finovate Alums Raise More than $3 Billion in 2019.

The CA Consumer Privacy Act Went into Effect While You Were on Vacation

The CA Consumer Privacy Act Went into Effect While You Were on Vacation

If you’re unfamiliar with the California Consumer Privacy Act (CCPA), you might want to stop catching up on email you missed over the holiday and focus on this new regulation. Here are a few highlights of California’s new law, which went into effect yesterday.

CCPA grants California residents new rights when it comes to their data and privacy. Essentially, this group of consumers are now entitled to know what data businesses collect about them, where they received it, how they plan to use it, who they have shared it with, and if it will be sold.

Here’s are some take-aways of what fintechs need to know now that the new rule has taken hold:

What’s required of you

Essentially, California consumers have the right to receive a report of their personal information that a business has collected on them for the past year, the right to have that data deleted, and the right to limit the sale of their data to third parties.

All of this means that in addition to tracking consumer data, businesses are also responsible for reporting where the data came from and where it’s going.

CCPA may not apply to you

The state of California has almost 40 million residents, and if you’re conducing business in the U.S., you likely have clients there. And even if you don’t, CCPA grants the new privacy rights to all California residents as defined by income tax, even if they are not currently living in the Sunshine State. In contrast, those living in California but paying income tax in another state are not covered by CCPA.

That said, there’s still a chance CCPA won’t apply to you. Businesses with gross annual revenues less than $25 million, or those that deal with personal information of fewer than 50,000 consumers, or businesses that generate less than 50% of their annual revenue from selling consumers’ personal information are exempt.

Heads up: you could be sued

Data breaches are generally always costly, and CCPA will add to the expense. If a consumer notifies a business that it has improperly handled their data and the business doesn’t rectify the issue within 30 days, the consumer has a right to sue for damages in the amount of $100 to $750 per incident, injunctive or declaratory relief, or another option deemed suitable by the court.

On top of that, if a business experiences a data breach, sells consumer data without permission, or retains data after the consumer requested it to be deleted, the Attorney General has a right to charge violators $2500 to $7500 for each consumer data file involved.

CCPA may go federal

As you plan out methodologies to document data collection, usage, and distribution, don’t limit your systems to Californians. The privacy act may eventually be escalated to the federal level so plan your data protocol around all of your U.S. clients.

Just because you’re GDPR compliant doesn’t mean you comply with CCPA

The U.K.’s General Data Protection Regulations (GDPR) went into effect in May of 2018. But just because you’ve mastered your compliance strategy for GDPR doesn’t mean you can rest easy when it comes to CCPA.

On the contrary, there are a handful of differences between the two, as outlined by Pillsbury Law:

  • The coverage group
  • The privacy policy disclosures
  • The breadth of disclosure rights
  • The data disclosures and deadlines
  • The right to opt-out
  • The explicit protection against discrimination

For a more in-depth look into the differences, I highly recommend taking a look at Pillsbury Law’s piece.

Identity verification may be an issue

A user may request access to all of his data, but how do you ensure he is indeed who he says he is and not a criminal? Furthermore, how do you ensure he is a California resident?

According to IDology COO Christina Luttrell, “If GDPR is an indicator of how CCPA will unfold, then businesses need to consider how criminals can and will exploit subject access requests.”

Luttrell went on to explain, “The organizations that will be well positioned to complete CCPA-related requests are the ones that understand the facets of CCPA identity verification (IDV) and adopt IDV systems that scale and automate, are secure and easily integrated, and have multiple IDV methods that will satisfy consumer needs.”

You may be late but you’re not too late

In the event a business violates the CCPA, it has additional time before fines and enforcement take hold due to the 30 day period to cure noncompliance.

If a business can fix a problem with its privacy compliance and follow the procedures set forth in the law to do so, then they haven’t violated the law and will not be subject to a lawsuit for the failure to comply.

Mastercard Snaps Up RiskRecon

Mastercard Snaps Up RiskRecon

Mastercard, the world’s second-largest payment processor, has acquired AI and data analytics solutions company RiskRecon. Terms of the deal were not disclosed.

The payments giant anticipates the purchase will help its clients defend against cyber threats and data breaches. Ajay Bhalla, president of cyber and intelligence for Mastercard, said that RiskRecon will boost Mastercard’s cyber security solutions. “Through a powerful combination of AI and data-driven advanced technology, RiskRecon offers an exciting opportunity to complement our existing strategy and technology to secure the cyber space,” Bhalla added.

Logistically, RiskRecon will remain in tact. While the Utah-based company is now dedicated to supporting Mastercard solutions, RiskRecon will continue to help other industries such as healthcare and manufacturing protect consumer and payment data, as well as intellectual property.

RiskRecon was founded in 2015 by Eric Blatte and Kelly White, who now serves as the company’s CEO. “By becoming part of their team, we have an opportunity to scale our solution and help companies in new industries and geographies take steps to better manage their cybersecurity risk,” White said.

Prior to today’s acquisition, RiskRecon had raised $40 million in three rounds of funding.

MoEngage Helps India’s Biggest Online Supermarket Keep Customers

MoEngage Helps India’s Biggest Online Supermarket Keep Customers

A new partnership between intelligent customer engagement platform MoEngage and bigbasket, the largest online supermarket in India, is the latest example of how automation and AI are helping merchants increase customer loyalty.

The San Francisco, California-based company, which demonstrated its technology at FinovateFall in September, will enable bigbasket to send personalized offers, recommendations, and order updates to its customers over multiple channels including push, email, in-app messaging, web push, and SMS.

Two of MoEngage’s solutions will play an especially big role in helping bigbasket enhance its customer retention efforts. MoEngage’s journey builder solution, Flows, will enable bigbasket to leverage automated workflows to send highly-relevant marketing messages to customers based on their preferences and transaction history. MoEngage’s AI Engine, Sherpa, will automatically optimize the content of marketing messages and determine the ideal time to send those messages in order to maximize open rates.

The importance of message consistency and personalization was underscored by bigbasket Head of Digital Marketing Anand Bhaskaran who called it “key” to improving customer retention. “We hope to leverage MoEngage’s capabilities to segment our customer base, map their journey, craft personalized messages at each stage of our customer’s lifecycle, and automatically deliver these messages at the right time.”

MoEngage CEO and co-founder Raviteja Dodda agreed. “We are confident that MoEngage’s product features such as Flows, Sherpa, and Push Amplification+ will not only help bigbasket increase its reach, but also provide a personal touch to their communications across the web, mobile, and email,” Dodda said.

Founded in 2011 and headquartered in Bangalore, India, bigbasket delivers food, groceries, and other household needs to more than 15 million registered customers. With more than 30,000 products from 1,000+ brands, and a presence in 26 cities across India, bigbasket has raised $1 billion in funding from investors including Alibaba Group and Trifecta Capital Advisors.

December marks a a big end-of-year for MoEngage. In addition to its partnership with bigbasket, the company unveiled a new Single Sign-On feature this month, which will bring users improved security as well as easier access control. Recently achieving Amazon Web Services Retail Competency status, the company also earned recognition in the 2019 Gartner “Voice of the Customer” report for Mobile Marketing Platforms as the highest overall rated vendor.

Delivering more than 25 billion highly personalized messages each month, MoEngage has more than 550 customers in 35 countries, and includes many Fortune 500 brands among its clients. The company has raised $15.8 million in funding, and its investors include Matrix Partners India, VenturEast, Helion Venture Partners, and Startup Equity Partners – which led a venture round for MoEngage at the beginning of the year.