This week's edition of Finovate Global features recent fintech news from the north African nation of Libya.
Tadhamun Bank Libya partners with JMR Infotech for AI Chatbot and VoicebotTadhamun Bank Libya has turned to JMR Infotech, a digital transformation and banking technology solutions provider, to assist in the implementation of its AI-powered Smart Social Banking Chatbot and Voicebot. The announcement expands the relationship between the two entities; JMR Infotech has been a strategic technology partner to Tadhamun Bank since providing the financial institution with transformation programs such as Oracle FLEXCUBE, Oracle Banking Digital Experience (OBDX), and Oracle Financial Services Analytical Applications (OFSAA), as well as ongoing managed services support.
The new Chatbot and Voicebot will automate customer onboarding and enable instant interactions, boosting customer engagement while simultaneously reducing reliance on traditional support channels. The technology will be deployed across the web, WhatsApp, and Messenger channels, enabling…