This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Finovate Blog
Tracking fintech, banking & financial services innovations since 1994
Alternative lending platform LendSaaS now integrates Ocrolus’ AI-powered document automation and fraud detection.
Through the partnership, LendSaaS customers gain access to Ocrolus’ automated document review, including bank statement analysis, which helps lenders make faster, more confident funding decisions.
The integration with Ocrolus will allow LendSaaS clients to more efficiently leverage data in everything from processing lending applications to accelerating loan origination and facilitating servicing processes.
Alternative lending origination and servicing software provider LendSaaS has teamed up with AI-powered document automation and analysis company Ocrolus this week. The strategic partnership will offer LendSaaS customers access to Ocrolus’ industry-leading document analysis, cash flow analytics, and fraud detection directly through the LendSaaS platform.
“LendSaaS is one of the leading platforms in MCA origination and servicing,” said Ocrolus CEO Sam Bobley. “Thanks to our new partnership, Ocrolus is now an embedded integration available within LendSaaS, allowing customers to achieve end-to-end automation.”
LendSaaS helps lending businesses succeed by offering tools to support everything from loan origination to servicing. The New York-based company offers daily collections through ACH and credit card processors, public data and credit searching, as well as merchant interviews for underwriting, detailed reporting, daily collections, and more. Founded in 2014, LendSaaS has funded $6 billion and processes more than $16 million in average daily ACH volume.
New York-based Ocrolus leverages AI to capture and analyze data from 1,000 different types of documents and digital forms. The company counts more than 400 clients, including Enova, PayPal, Brex, CrossCountry Mortgage, Plaid, and SoFi, who use the solution to detect fraud, analyze cash flows and income, and streamline decisions.
Under today’s partnership, LendSaaS customers will have access to Ocrolus’ technology that will enable them to automate all tasks, such as reviewing documents, including reviewing bank statements and processing independent sales organization (ISO) applications. LendSaaS expects the move will help its customers more efficiently offer businesses with capital.
“Businesses seeking working capital often opt for the first offer they receive. To compete in this fast-paced market, our customers need to be able to make quick and confident financial decisions,” said LendSaaS Owner and Founder Josh Carcione. “By partnering with Ocrolus, we’re working to eliminate the need for manual document review by providing digital access to high-quality data so our customers can get a competitive edge through quick, confident financial decision making.”
API platform Speakeasy has secured $15 million in Series A funding.
The company will use the capital to expand its product offerings, accelerate its roadmap, and hire additional talent.
Headquartered in San Francisco, California. Speakeasy made its Finovate debut at FinovateFall in New York this year,
In a round led by FPV Ventures, API platform Speakeasy has raised $15 million in Series A funding. Also participating in the investment were Google Ventures (GV) and Quiet Capital. Speakeasy noted that it plans to use the funding to expand its product offerings, accelerate its roadmap, and grow its team.
“Building a really great … modern API is very much undervalued and underestimated at companies,” Speakeasy CEO Sagar Batchu said in a statement on LinkedIn. “Everyone wants to be Stripe or Twilio or GitHub in terms of quality, but to get to that status … takes huge amounts of effort.”
Founded in 2022, Speakeasy offers an API platform designed to give developers the tools they need to build quality, reliable APIs. Concerned over the fact that growing API use among businesses was outpacing the ability of developers to provide them, Speakeasy looks to close the gap with a platform that handles the more cumbersome aspects of API development, freeing developers to focus on higher-order tasks like refining business logic.
Developers can use their favorite API framework to build APIs, and Speakeasy will help ensure APIs adhere to both industry and internal best practices. Speakeasy’s platform automates API testing to avoid shipping unintentional breaking changes, and also automatically generates the SDKs to make API integration easier.
“The Speakeasy team’s past experience building enterprise APIs has given them profound insight into, and empathy for, the struggles engineering teams are facing,” FPV Ventures Managing Partner Wesley Chan said. “They are building a platform that will not only address existing inefficiencies in API development but anticipates future challenges in the ecosystem.”
Speakeasy made its Finovate debut at FinovateFall 2024 in New York. At the conference, the company demonstrated how its technology enables financial institutions to build robust, well-managed, easy-to-use APIs. With Speakeasy’s API platform, technology teams can automate the creation and maintenance of API documentation and client SDKs that facilitate rapid and seamless API integration. Customers using the platform have been able to boost API user adoption, reduce time-to-integration, and save significant engineering costs. In 2024, Speakeasy noted that nearly 3,000 users have generated 7,250 SDKs.
Headquartered in San Francisco, California, Speakeasy includes fellow Finovate alums Apex Fintech Solutions and Apiture, as well as API companies Kong, Codat, and Shippo, among its customers.
Global bank Standard Charteredunveiled this week that it has teamed up with cross-border payments fintech Wise (formerly TransferWise). The bank has selected Wise Platform, Wise’s global payments infrastructure for banks, to power international payments for SC Remit, Standard Chartered’s cross-border payment service.
Wise will facilitate fund transfers for SC Remit customers in Asia and the Middle East. Users will be able to send money in 21 currencies– including USD, CAD, EUR, GBP, SGD, HKD, and JPY. Wise will send the funds in seconds using its transparent, low-fee pricing model.
“We’re continually improving how we deliver exceptional banking experiences for our clients,” said Standard Chartered Global Head, Wealth Solutions, Deposits and Mortgages, and Chief Client Officer Samir Subberwal. “We chose to partner with Wise Platform due to their extensive currency coverage and stellar cross-border payments experience they are known for. This collaboration is a key step in enhancing our international payment services as we offer an even more seamless, faster, and efficient digital global payments experience to our clients.”
Standard Chartered said that the service will be available for SC Remit customers “in the coming quarters.” The bank also plans to expand the service to include more currencies, as well as into more markets.
Wise has been facilitating cross-border money transfers since it was founded in 2011. Today, in addition to its transparent, direct-to-consumer money transfer capabilities, Wise also offers a multi-currency account that allows users to save and hold funds in 50 different currencies, and send and receive money in 22 currencies. Wise holds more than 65 payment licenses, as well as six direct connections to payment systems.
Wise Platform, the infrastructure that Standard Chartered is leveraging, offers an API that allows banks and fintechs to embed cross-border payments capabilities into their existing website or app, allowing their customers to transfer 40+ currencies in 160+ countries. The majority (63%) of Wise’s cross-border payments are completed in under 20 seconds, while 95% take less than 24 hours. The U.K.-based company processes $154 billion (£118 billion) annually. Among Wise Platform’s customers are Monzo, N26, deel, and Shinhan Bank.
The topic of cross-border payments has accelerated in recent months, with traditional financial institutions and fintechs recognizing the need to compete by offering low-cost, rapid transactions across the globe. The rise of e-commerce, combined with new needs to pay remote workers, has led to a refreshed demand for cheaper, faster international payments. Today’s digital world has prompted consumers and businesses to expect speed and transparency when transacting, and banks are under new pressure to modernize their cross-border payment services to meet those needs.
Another factor that has brought cross-border transactions into the spotlight this year is the rise in stablecoin usage. As stablecoins become more mainstream and integrated into traditional payments infrastructure, they offer an international funds transfer solution that combines speed, cost-effectiveness, and digital accessibility.
Wise, however, currently does not use stablecoins and has not implemented blockchain technology into its operations. Instead, Wise has established a highly efficient, transparent, and compliant platform that meets compliance standards worldwide. It is unlikely that Wise will seek to leverage stablecoins any time soon, though, as adding stablecoins to its strategy could introduce new regulatory and operational complexities, which could potentially outweigh any benefits.
Melio raised $150 million in a Series E round led by Fiserv.
Today’s round values the accounts payable and receivable platform at $2 billion.
The company’s 10x revenue growth over the past three years reflects its expansion into medium-sized businesses and new partnerships, significantly broadening its customer base.
Melio and Fiserv initially began working together in 2023, when the two launched a combined solution called CashFlow Central.
Accounts payable and receivable platform Melio has landed $150 million in a strategic Series E round led by Fiserv. The investment, which brings the company’s total raised to $654 million, also saw strategic contributions from Shopify Ventures and Capital One Ventures, which are expected to boost Melio’s partnerships. Accel, Bessemer, Coatue, Frontline Ventures, General Catalyst, Latitude, and Thrive Capital also contributed.
Notably, today’s round values Melio at $2 billion. This comes as the New York-based company saw a 10x increase in revenue in the past three years. This growth was fueled by Melio’s move to add medium-sized businesses (SMBs) to its customer base, as well as its addition of new partners.
Melio and Fiserv initially began working together in 2023 in a partnership that combined Melio’s accounts payable and receivable workflows with Fiserv’s payment capabilities and biller and merchant network. The combined solution, called CashFlow Central, allows Fiserv’s 3,500+ financial institution clients to help their SMB customers manage their payment operations and cash flow needs.
“Through our partnership with Melio, CashFlow Central is designed to create significant value for financial institutions and their business clients or members,” said Fiserv Head of Financial Institutions Group John Gibbons. “We are excited to leverage our unique position at the intersection of financial institutions and businesses to deliver a comprehensive, integrated experience that enables our clients to compete and grow their portfolios with this important segment of their communities.”
Melio was founded in 2018 with the mission to empower small businesses and their accountants by enhancing cash flow and streamlining payment operations. The company’s platform simplifies both accounts receivable and accounts payable processes. It allows businesses to manage payments and invoices. Melio integrates with QuickBooks, Xero, and Amazon Business to enable features such as ACH transfers, automated bill payments, and the creation of virtual payment cards. Integrating with a business’ existing accounting tool not only reduces their administrative burden, but it also provides them with greater control, visibility, and flexibility over their finances.
“We’re proud to witness our embedded solution helping our partners better service their business clients, leading to increased deposits, higher engagement and creating new revenue streams,” said Melio CEO and co-founder Matan Bar.
74 hours, 52,012 steps, 6 cups of coffee, 8 selfies, and one unforgettable experience.
I am, of course, talking about Money20/20, the mega fintech and banking event that has been taking place in Las Vegas since 2012. With over 10,000 attendees and 300+ vendors, this year’s U.S. event was just as brilliant as in years past.
Themes
Money20/20 is a choose your own adventure type of show, with six stages and two podcast recording studios that each host a range of rotating content throughout the course of four days. Given the wide variety of content available, it was hard to see everything. However, there are three major themes that stand out as highlights: open banking, AI, and the evolution of the payments experience.
Open banking
Open banking– specifically the recently released Section 1033 of the Dodd-Frank Wall Street Reform and Consumer Protection Act– was one of the hottest topics of the show. The majority of people on the networking floor I spoke with had not read the entire, 594-page ruling. However, everyone seemed to agree that the scope of 1033 extends far beyond simple account switching capabilities. Panel discussions surrounding the rule also tended to agree that the purpose of the rule is data ownership, and not necessarily data portability.
AI
The topic of AI pulsed throughout almost all on-stage conversations, and was very visible in sponsor pitches on the exhibit hall floor. Money20/20 even featured its own AI bot named Aiana who interacted with the MC on one particular stage. At times, Aiana’s conversation with the MC seemed to be quite coherent and relevant, but the bot occasionally missed the mark.
Perhaps the thing about the AI discussions that surprised me the most was that it was rarely the main feature of a discussion. Instead, conversations tended to pose AI more as a technological enhancement to current offerings, rather than featuring it as the main technology that firms should focus on. This shift gives me some hope that we have moved past talking about the hype of AI and into thinking of it as an enabling technology.
Payments
Payments was a huge focus for multiple on-stage discussions at the show. Among the hottest topics were cross-border payments, stablecoins, and instant payments. What was missing from many conversations that I saw in this realm, however, were discussions of the impact of fraud and regulation. I think this may have been because many speakers on stage represented larger firms or fintechs in the payments space who wanted to get a more positive message across without bringing up the topic of risk.
AI Adoption Index
In addition to these on-stage themes, I was able to review data published in Money2020’s very first AI Adoption Index report, All in on AI: Financial Services Adoption Index 2024. Produced in conjunction with Acrew Capital, the index surveys 221 leading financial institutions and combines that with data about all publicly announced AI initiatives since the start of 2023. Here are some of the top highlights:
76% of companies indicated they have announced an AI initiative
46% of companies have announced GenAI initiatives
Out of all initiatives, 57% are put in place to generate revenue, while 43% aim to reduce costs
Public companies announced 40% more initiatives compared to private companies
Block, Intuit, JP Morgan, Chime, and Stripe account for 15% of the total AI initiatives
51% of companies surveyed have built AI into their core customer-facing product. This figure does not include AI usage in a CRM setting.
Conversations
As always, the highlight of the event was the people. After working in this space for 15 years, I’ve found a diverse network that fosters community and works to build each other up. During last week’s event, I met Finnovator Founder Michelle Beyo, who discussed the benefits of personal data ownership; caught up with Sam Maule, who talked about the downsides of pay-by-bank (and was forced into yet another conversation about Walmart); Tiffani Montez, who explained why open banking is far superior to ye olde account aggregation; as well as multiple others who added depth and color to the topics being discussed.
Experience highlights
Money20/20 is now part of a newly launched Informa division called Informa Festivals, and the conference fits this description quite nicely. There are multiple elements of the conference that are all about the experience. And while not all of them are officially sanctioned by Money20/20, each element comes together to craft an amazing conference experience.
Throughout the event venue there were multiple photo opportunities, including a talking selfie wall that lit up, greeted conference goers, and invited them to get their picture taken. Then there was the connection wall, where attendees could scan their badges in conjunction with others, see their names projected onto a wall, and receive a Money20/20 branded coin that they could use to exchange in a merchandise store. There was also a video studio where the conference recorded a video of attendees in front of an animated “honey wall,” complete with a live beekeeper who danced at the end (yes, you kind of had to be there for that one).
Outside of the event, I enjoyed a morning of yoga sponsored by Mesa, Visa, and JP Morgan; a women in fintech happy hour event (complete with a Dolly Pardon impersonator) sponsored by Alloy; and a Halloween-themed happy hour with costumes and Beetlejuice selfies sponsored by SentiLink. Thanks to everyone for putting on such great events, and a huge thank you to Money20/20 for hosting me!
Digital relationship banking innovator Agent IQ has teamed up with digital banking solutions provider Narmi.
The partnership will integrate Agent IQ’s Lynq banking platform with Narmi’s digital banking solutions to enable community banks and credit unions to offer enhanced, more personalized services.
Headquartered in Austin, Texas, Agent IQ most recently demoed its technology at FinovateFall 2022 in New York.
“By integrating our Lynq relationship banking platform with Narmi’s digital banking solutions, we’re equipping banks and credit unions with tools to offer a vastly improved customer experience while also empowering them to be more efficient,” Agent IQ Co-founder and CEO Slaven Bilac said.
Agent IQ specializes in digital relationship banking, providing personalization and customer engagement solutions that help banks and credit unions enhance customer relationships. The firm’s Lynq platform empowers financial institutions to provide proactive guidance and real-time insights to customers by combining human emotion and empathy with the efficiency of computer intelligence and AI. Narmi offers a digital banking platform designed to help community banks and credit unions provide their customers and members with the same kind of digital experience as their larger rivals. Founded in 2016 and headquartered in New York, Narmi boasts that its customers have seen account growth of as much as 3x in less than 30 days and deposit growth of 4x in as little as 90 days.
In a statement, the companies highlighted two major benefits of the partnership. These benefits include seamless digital banking functionality with AI personalization to provide customers with tailored support and consistent engagement, whether opening an account or using mobile banking. Another benefit of the partnership is the ability to enhance customer relationships by allowing customers to make digital transactions while accessing personal guidance from a dedicated banker — all without having to travel to a branch.
“Agent IQ is a perfect complement to Narmi’s digital banking and account opening products,” Narmi SVP of Operations Angela Gentry Yue said. “Together, we’re providing financial institutions with a comprehensive suite of tools that significantly enhance digital engagement and operational efficiency. This collaboration marks a major advancement in our mission to drive innovation in the banking industry.”
Founded in 2015 and headquartered in Austin, Texas, Agent IQ made its Finovate debut at FinovateSpring 2019. The company most recently appeared before Finovate audiences at FinovateFall 2022 in New York. At the conference, Agent IQ demoed its Lynq platform that enables customers to choose a personal banker to help them manage all their financial needs across any digital channel. Lynq leverages built-in augmented intelligence to enable personal bankers to better engage customers and build relationships in the digital space that are as personalized as relationships in a physical branch.
Agent IQ began the year announcing an extension of its integration partnership with fellow Finovate alum Q2. The extension empowers Q2’s sales organization to resell Agent IQ to Q2’s bank and credit union customers. Also in January, the company announced a collaboration with another fellow Finovate alum, ebankIT. Here, the partnership combines ebankIT’s self-service digital channels with Agent IQ’s personal digital engagement platform. “We wish to redefine the digital banking experience, make it more human, and set new benchmarks for customer engagement and satisfaction,” ebankIT CEO Renato Oliveira said when the collaboration was announced.
More recently, Agent IQ made fintech headlines via its work with community banks and credit unions. In July, Stanford Federal Credit Union won the Q2 Innovation Award for the launch of its digital communications channel powered by Agent IQ. The following month, Agent IQ announced a new partnership with the Bank of Utah. The independent community bank leveraged Agent IQ’s Lynq digital engagement platform to launch its new chat solution.
Affirm is launching its services in the U.K., marking its third market entry following the U.S. and Canada.
U.K. shoppers can now access Affirm’s interest-free and fixed-interest BNPL options.
Affirm joins Klarna, Clearpay (Afterpay), and Laybuy as major BNPL players in the U.K. region.
California-based buy now, pay later (BNPL) player Affirmannounced this week that it is taking its services overseas. The company is now allowing U.K. consumers to use its pay-over-time payment tools to receive more flexible payment options.
The move marks Affirm’s third geography and will add to the company’s network of 300,000 merchants and 50 million end customers in the U.S. and Canada. At launch, U.K. shoppers will have access to Affirm’s interest-free payment option as well as its interest-bearing option that applies a fixed interest on purchases calculated on the original payment amount.
“Affirm was founded on the premise of putting people first and empowering consumers to take greater control over their finances. Building on our leadership in the U.S. and Canada, where we partner with top retailers and commerce platforms, we see a significant opportunity to extend our mission of building honest financial products to the U.K.,” said Affirm Founder and CEO Max Levchin. “We know that U.K. consumers are savvy shoppers who appreciate upfront, no-nonsense products. We look forward to offering them responsible credit options that truly put consumers first and working collaboratively with our U.K. partners to demonstrate how honest finance is good business.”
Affirm, which is regulated by the U.K. Financial Conduct Authority (FCA), is launching in partnership with payments processor Fexco and flight booking site Alternative Airlines, which will be the pilot merchant for Affirm’s BNPL tools. The company plans to announce additional U.K. and international brand partnerships in the future.
“There are many brilliant businesses in the U.K. that make this country what it is – and we can’t wait to start working with them,” said Affirm’s U.K. Country Manager Ruth Spratt. “The U.K.’s open economy, mature consumer market, and world-class talent makes it the perfect place for the next phase of Affirm’s journey. By entering the U.K. alongside a leading travel provider and platform partner, we’re able to expediently and deliberately begin growing Affirm’s U.K. network of consumers and merchants. We look forward to continuing to expand in the coming months.”
Spratt, who most recently served as U.K. Country Manager and Board Director for Affirm competitor Zip, will lead a team of more than 30 U.K. employees to expand Affirm’s merchant and channel partnerships. Spratt plans to onboard more staff by the end of the year, adding to Affirm’s base of 2,000 employees across the globe.
Founded in 2012, Affirm has facilitated more than 17 million purchases and counts brands including Amazon, Shopify, Walmart, and others among its merchant partners. In the past five years, the company has processed more than $75 billion. Affirm, which went public in 2021, currently trades on the NASDAQ under the ticker AFRM with a market capitalization of $13.8 billion.
Affirm’s entry into the U.K. BNPL market adds a competitive new player to the space, which already hosts established players including Klarna, Clearpay (Afterpay), and Laybuy. While Affirm will face strong competition from these brands, the company’s reputation for transparency may resonate with consumers, and will prove helpful as the FCA prepares to tighten regulatory oversight on BNPL providers by requiring affordability checks, advertising standards, and credit reporting.
It’s going to be hard to avoid the avalanche of news coverage of the U.S. Presidential election this week. But if you’re looking for a respite from the political headlines, Finovate’s Fintech Rundown is here for you! Be sure to check back all week long for the latest in fintech news.
Open banking
Financial API platform Salt Edgepartners with Central Bank of Bahrain to enhance corporate banking with open banking.
Tinkteams up with international money app Zing to launch automatic and one-tap top-ups leveraging open banking.
This week’s edition of Finovate Global features news from the fintech industry in Nigeria.
Africa’s newest fintech unicorn raises $110 million
African fintech Moniepoint is the continent’s latest fintech unicorn. The firm, Nigeria’s largest merchant acquirer, announced this week that it has raised $110 million in a funding round led by private equity firm Development Partners International (DPI). The round also featured participation from Google’s Africa Investment Fund, Verod Capital, and Lightrock. The infusion of capital boosts Moniepoint’s valuation above $1 billion, and is providing a positive light at a time when many fintechs in Africa are struggling to secure funding.
The funding takes Moniepoint’s total capital to more than $180 million.
Formerly known as TeamApt, the nine-year-old fintech will use the capital to accelerate the company’s growth across the continent. Moniepoint is building an all-in-one, seamlessly integrated platform for African businesses that features services including digital payments, banking, foreign exchange, credit, and business management tools. Speaking on behalf of DPI, Adefolarin Ogunsanya praised the company for its “combination of innovative technology, fast growth, and positive impact on the continent.”
CEO Tosin Eniolorunda co-founded the company in 2015. In the years since then, Moniepoint has grown into an all-in-one financial ecosystem that serves 10 million businesses and individuals. The company powers most of the point of sale transactions in Nigeria and, via its subsidiaries, processes $17 billion a month for its customers. Headquartered in London, Moniepoint maintains offices in Lagos, Nigeria; and Nairobi, Kenya, as well as in the U.S.
“This milestone validates the work we’ve put in for almost a decade,” the company noted in a post on its LinkedIn page. “And with this raise, we’ll be making financial happiness a reality for every African, everywhere. This is just Day One, and we’re excited for where this takes us.”
CB Insights also named Moniepoint to its 100 most promising startups roster for 2024. The Nigerian fintech is one of seven African startups to make this year’s list.
MTN Nigeria aims for higher quality mobile wallet users
There’s good news and bad news in the latest financial report from African telecommunications company MTN Nigeria. The bad news is that the company reported a significant after-tax loss of $312.7 million (₦514.9 billion), due largely to volatility in the currency market. MTN also noted that though active data users grew by more than 5% to 45.3 million, the company’s mobile money wallet business declined by more than 21%.
The good news? MTN’s fintech division grew revenues by 18%, with much of the gains coming from its mobile money service, MoMo. The decline in active mobile money wallets noted above was attributed in part to a shift in the company’s sales strategy to focus more on “high-quality wallet users” rather than just maximizing the number of users in general. MTN Nigeria also noted that its MoMo service has recently added functionality to support cross-border transactions.
“In the fintech business, we focused on executing our growth strategy, prioritizing increasing wallet quality, focusing on advanced services, and the MoMo PSB app to enhance the user experience and engagement,” MTN Nigeria CEO Karl Toriola explained. “We have introduced cross-border remittances with 13 fellow African countries to boost adoption and monetization. Taking advantage of their interoperability, we are now leveraging the existing network of agents and merchants … in the industry to bring our services closer to our customers.”
PalmPay wins recognition for financial inclusion
Lagos, Nigeria-based fintech platform PalmPay was recognized as the “Most Outstanding Fintech Driving Financial Inclusion” at the 2024 BrandCom Awards held late last month. Sponsored by Brand Communicator, the award acknowledges the fintech’s work in bridging financial gaps and promoting financial inclusion in Nigeria.
“At PalmPay, we believe financial inclusion is the foundation for economic empowerment, and we’re dedicated to ensuring that every Nigerian has access to secure, user-friendly, and reliable financial services,” PalmPay Head of Marketing and Communications, Hanson Femi said.
Founded in 2019, PalmPay has more than 35 million users. The company connects more than one million businesses via its mobile money agent and merchant network, and provides services ranging from instant transfers and billpay to its new USSD feature. This feature enables customers to perform a variety of banking transactions without needing internet connectivity by dialing *861# on their mobile phones.
“We aim to bridge the gap in digital access, and the introduction of our USSD service aligns with that mission,” PalmPay Managing Director for Nigeria, Chika Nwosu, said when the service was launched in September.
Here is our look at fintech innovation around the world.
Asia-Pacific
South Korean fintech unicorn, Viva Republica, which operates the mobile financial super app Toss, announced plans to debut in the U.S. market.
Singapore has established a “Global Finance & Technology Network” (GFTN) to support the region’s reputation as an international fintech hub.
Wise became the first non-bank operating in Japan to earn approval to join the country’s domestic payment network, Zegin.
Sub-Saharan Africa
Stanbic Bank Kenya, in partnership with Mastercard, has launched a pair of new credit cards designed to serve the institution’s affluent customers.
Nigeria-based fintech Moniepoint achieved unicorn status after raising $110 million in new funding.
Côte d’Ivoire-based investment platform Daba Finance won the Ecobank Fintech Challenge.
Central and Eastern Europe
Lithuanian identity verification and fraud prevention company iDenfy partnered with O2Factoring.
Erste Group teamed up with Neterium to help the firm bring its transaction screening solution to markets in Central and Eastern Europe.
Tech Times profiled Germany fintech billionaire and founder of Black Banx, Michael Gastauer.
Leveraging AI to enhance the customer experience is one the biggest challenges – and greatest opportunities – in fintech and financial services.
Today we share the insights of Rahul Kumar, VP and GM for Financial Services and Insurance with Talkdesk, on the central role of contact centers in AI-driven customer experience. In our Streamly Snapshot conversation, which took place in September at FinovateFall 2024 in New York, Kumar discusses what financial institutions are doing to overcome the barriers to delivering a superior customer experience. Kumar also explains why leaders in financial services are prioritizing the contact center as a central part of their AI and CX strategy.
“One of the things we’re seeing in the industry is that customer experience is fast becoming a strategic initiative for executives across the board — for banks and for credit unions. Recently, in a survey, we polled over 200 customer experience professionals and the responses were unsurprising: 86% of executives said that they do believe CX is a strategic investment priority that can lead to brand differentiation for themselves. 63% felt that they could tie CX metrics to value. And 80% do believe that contact center is fast becoming a strategic investment area for them. It’s definitely top of mind for executives.”
Founded in 2011 and headquartered in San Francisco, California, Talkdesk is an international cloud contact center leader for businesses of all sizes. The company’s contact center platform leverages AI and automation to enable businesses to deliver exceptional outcomes for their customers. Talkdesk’s AI-powered customer experience platform helps enterprises reduce costs, grow revenues, and streamline operations to boost efficiency. Tiago Paiva is Founder and Chief Executive Officer.
In his role at Talkdesk, Rahul Kumar leads business, product, and go-to-market strategy for financial services and insurance. He also leads the customer success function for all strategic industry customers, managing C-suite relationships for enterprise customers.
Investment management platform Quoroom has merged with portfolio management software company Investory.io.
The merger will help streamline the capital-raising process for venture capital funds, angel syndicates, and startup founders.
Headquartered in London, Quoroom made its Finovate debut at FinovateEurope 2023.
It’s been M&A week here on the Finovate blog! Over the past few days, we’ve highlighted merger and acquisition activity from a pair of alums: nCino’spurchase of Full Circl and Array’sacquisition of fellow Finovate alum, Payitoff. For those looking for a silver lining among the VC funding slowdown in fintech, M&A activity like this might do the trick.
Here’s another fintech M&A announcement that almost slipped beneath our radar. Quoroom, an investment management platform that provides end-to-end fundraising and cap table management software for private companies, has merged with Investory.io.
Investory.io provides portfolio management software that facilitates structured and data-driven communication between investors and startups. With more than 3,000 company accounts and 6,500 investor accounts (including more than 1,000 institutional investors and 4,000 angel investors) on its platform, Investory.io leverages data and AI to enable data-driven portfolio decision-making for investors and simplified investor reporting for startups.
Quoroom’s technology provides an investment workflow that covers every aspect of a company’s lifecycle, from building an investor pipeline to legal completion. By giving investors a singular “source of truth” on deal flow and the metrics of portfolio companies, Quoroom helps companies stand out from the crowd and raise capital faster.
The strategic merger between Quoroom and Investory.io will help unify a fragmented market for venture capital infrastructure and analytics. Quoroom users will be able to leverage the integrated functionality of Investory.io to manage investor updates and cap tables in one place. At the same time, angel syndicates and venture capital funds will benefit from being able to manage fundraising, SPVs, portfolios, and LP reporting from within a single investment management platform.
“With this acquisition, Quoroom users can now manage cap tables, investor relations, and fundraising activities all in one place, making the process more efficient and effective,” the company noted on its LinkedIn page earlier this month when the deal was first announced. Quoroom added separately that it plans to offer “enhanced functionalities in the coming months” to further streamline investment management and make investor relations operations more efficient.
Headquartered in London and founded in 2018, Quoroom made its Finovate debut at FinovateEurope 2023. At the conference, the company demoed its latest suite of investor relations tools, including enhanced investment recommendations, the ability to automatically visualize company financial metrics, and investor updates to keep shareholders informed during funding rounds.
We interviewed Quoroom CEO and CoFounder Ulyana Shtybel last summer as part of our Finovate Global interview series.
Cloud banking platform nCino has agreed to acquire Client Lifecyle Intelligence platform FullCircl. The purchase price is $135 million, subject to customary adjustments.
The acquisition comes a year after the two first forged a partnership in July 2023.
Wilmington, North Carolina-based nCino made its Finovate debut at FinovateEurope 2017 in London.
In a deal valued at $135 million, banking solutions provider nCino has agreed to acquire U.K.-based Client Lifecycle Intelligence (CLI) platform, FullCircl. The acquisition comes a year after the two companies forged a partnership that combined FullCircl’s advanced data capabilities with nCino’s cloud banking platform.
“The acquisition of FullCircl is a strategic move for nCino that will not only enhance our data and automation capabilities, but also enables us to expand our reach across the U.K. and more broadly in Europe with an end-to-end experience for full client lifecycle management,” nCino CEO and Chairman Pierre Naudé said. “Having worked closely with the FullCircl team for some time now, we recognized the value our joint technology can deliver, and this acquisition marks an exciting step forward in our mission of driving innovation and powering a new era in financial services.”
nCino and FullCircl first partnered last year to improve the efficiency and profitability of acquiring, onboarding, and servicing SME customers. The collaboration set out to cut onboarding times, increase efficiency in credit operations, accelerate revenue growth, and win and retain more SME customers. Today’s acquisition announcement creates a new, end-to-end client lifecycle management experience that integrates customer acquisition and onboarding, KYC and KYB, as well as rules-based monitoring.
“We have been working with the nCino team for several years, and the close alignment in both organizations across vision, culture, customers, product, and market opportunity have contributed to this exciting acquisition making perfect sense,” FullCircl CEO and Cofounder Andrew Yates said. “We both serve regulated industries who walk a tightrope between a strict operating rulebook and a mandate to deliver growth and shareholder value, all while providing a seamless client experience.”
Founded in 2011, London-based FullCircl offers a Customer Lifecycle Intelligence (CLI) platform that helps companies in regulated industries better manage a variety of key business challenges. Via its applications, proprietary ‘graph’ technology, intelligent rules-based decision engine and APIs, FullCircl derives millions of actionable insights daily on entities from 160 countries. This enables the platform to provide a near real-time record of companies, corporate officers and shareholders, and the relationships between them. With more than 700 customers and 15,000+ users, the firm processes more than 300 million onboarding and monitoring transactions per month and facilitates the onboarding of more than 200,000 customers a year.
nCino made its Finovate debut at FinovateEurope 2017 in London. Headquartered in Wilmington, North Carolina, and founded in 2012, the company currently delivers innovative banking experiences to more than 1,800 customers around the world, including community banks, credit unions, and independent mortgage banks, as well as some of the largest financial institutions in the world.
nCino began the month inking a partnership with Tokushima Taisho Bank. The Japan-based financial institution chose nCino’s Commercial Banking Solution to bring greater efficiency and increased value to its business lending operations. Other recent partnerships with nCino include the company’s work to enhance corporate lending at Netherlands-based bank ABN AMRO and its agreement to automate loan origination processes and expand portfolio management capabilities for U.K. specialist bank Shawbrook.
nCino is a publicly-traded company on the NASDAQ exchange under the ticker NCNO. The firm has a market capitalization of $4 billion.
