Author: David Penn

Roostify Teams Up with HSBC Bank USA

Roostify Teams Up with HSBC Bank USA
By David Penn Posted on
Categories: Roostify

The new digital home lending experience from HSBC Bank USA, a division of HSBC Group, will be powered by mortgagetech innovator, Roostify. The new offering is designed to provide borrowers with a mortgage loan transaction journey that has less stress and friction and more ease of use.

HSBC Bank’s solution will provide borrowers with a streamlined application and fulfillment process for both new home buyers and those looking to refinance. Mortgage customers will be able to submit loan requests online and securely share documents digitally. The platform gives borrowers transparency into the entire process, enabling them to track their loan status in real time from application through closing. The technology is integrated into HSBC’s loan origination system to make it easier for lenders and borrowers to communicate and exchange information.

“HSBC has been a great partner in driving innovation to improve their customer experience,” Roostify co-founder and CEO Rajesh Bhat said. “Information exchange is a vital part of the home buying experience, and it can be a game-changer when done right. This solution provides HSBC’s customers with a modern, improved way of applying for and closing a mortgage, and delivers transparency to both the customer and lending team from start to finish, for an optimal experience.”

Head of Mortgage, Retail Banking and Wealth Management for HSBC Bank Raman Muralidharan underscored the role of digital in helping the firm pursue what he called “customer experience-led growth.” He pointed out that mortgage customer increasingly want a lending experience that mirrors the other digitally-oriented financial experiences in their lives. Muralidharan credited Roostify for delivering a solution that “provides a superior experience to our customers and to our mortgage consultants.”

Roostify demonstrated its digital lending platform at FinovateSpring 2018. The company began the year teaming up with Glacier Bancorp, a $11.9 billion regional bank serving customers in the Mountain West and Pacific Northwest. This spring, Roostify partnered with mortgagetech solutions provider Mortech, combing its platform with Mortech’s product and pricing engine (PPE). Last month, the company announced that it had completed its integration with e-document signature and print fulfillment company, Docutech.

Founded in 2012, Roostify has raised $33 million in funding from investors including Cota Capital and USAA. We featured the San Francisco, California-based company in our Earth Day look at fintechs whose technology helps support a greener environment.

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SheerID Launches Instant Student Verification in 190+ Countries

SheerID Launches Instant Student Verification in 190+ Countries
By David Penn Posted on
Categories: SheerID

SheerID, the Oregon-based firm that leverages its digital verification identity technology to support gated, exclusive offer campaigns, unveiled its Instant Student Verification solution today. Available in 191 countries, the first-of-its-kind technology enables brands from Amazon to Spotify to more effectively make gated offers to university students worldwide.

Using SheerID is straightforward. Students provide some basic information – name, university, and date of birth – and SheerID verifies their eligibility for student offers from a wide and growing variety of top brands. This gated offer approach not only provides for more relevant rewards and offers, it also respects the privacy preferences of Gen Z consumers who SheerID said are anticipated to make up 40% of consumer spending by 2020.

“(This) announcement marks another major milestone for SheerID and a major milestone for the industry,” SheerID CEO Jake Weatherly said. “Building authentic, trust-based relationships with students around the world is an imperative for every brand as students are literally the next-generation consumer.” Weatherly said that the ability to instantly verify a student’s status, anywhere in the world, “ushers in a tsunami of opportunity” for brands marketing to Gen Z consumers in what he called a “privacy-friendly context.”

The concept, as Weatherley explained in a blog post this week titled Why SheerID Launched the First Worldwide Student Verification Platform, puts exclusivity as the center. Discussing the critical opt-in nature of gated offers, he wrote: “By recognizing the person on the other side of the purchase – and respecting their rights to control their data – exclusivity marketing goes beyond the transaction to infuse more meaning into the exchange. It creates an authentic customer relationship.”

In addition to the instant student verification announcement, SheerID also introduced its enhanced fraud prevention. This additional layer of protection features cross-checking of specific identity attributes with third party sources, as well as leveraging advanced algorithms to detect suspicious activity consistent with fraud.

SheerID made its Finovate debut earlier this year at FinovateSpring in San Francisco, where the company demonstrated multiple use cases of its Verification Platform. The company counts more than one billion consumer attributes across nearly 9,000 authoritative data sources in its Verified Identity Network.

SheerID has raised $32.1 million in funding, and includes Centana Growth Partners and Voyager Capital among its investors.

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Finovate Alumni News

By David Penn Posted on
Categories: CREALOGIX, Flywire, HooYu, Jack Henry, Roostify, SheerID

On Finovate.com

  • SheerID Launches Instant Student Verification in 190+ Countries.
  • HooYu and NatWest Collaborate to Offer Account Opening By Selfie.

Around the web

  • Flywire partners with Student Loan Company to provide additional payment options for SLC’s overseas customers.
  • CREALOGIX announces the departure of CFO Philippe Wirth, who has served in this capacity since April 2017.
  • Ascend FCU ($2.5 billion in assets) to deploy Jack Henry & Associates’ Symitar Episys platform.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

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CUNA Partners with Switch to Offer Card Updating App

CUNA Partners with Switch to Offer Card Updating App
By David Penn Posted on
Categories: SWITCH

CUNA Strategic Services has partnered with Seattle-based fintech Switch to bring instant card updating to credit unions across the country. The two firms have announced a market feasibility pilot involving Switch’s CardUpdatr app which updates merchant websites with credit union cards in real time to get new cards into circulation faster, boost transaction volumes, and increase customer loyalty.

An issuer-branded solution, CardUpdatr supports activation, reissuance, and card use promotion marketing programs. The app can be deployed and used without requiring the involvement of in-house development teams to make the card updating process easier and smoother for issuers and cardholders alike. The technology is powered by Switch’s CardSavr platform, a scalable, cloud-based solution that uses advanced autonomous broswer technology fueled by machine learning and AI-powered algorithms to place new or reissued cards on any online account.

“CSS recognizes that tech-sophisticated financial organizations who apply easily integrated solutions to directly address member experience problems are in a better position to win on member loyalty and long-term growth,” Switch co-founder and CEO Chris Hopen explained. He warned that because many cardholders do not update their online accounts when they receive newly-issued cards, issuers often do not see the ROI that they should. “Switch looks forward to witnessing the positive impact CardUpdatr will have on credit unions and their members.”

Switch issued its CardUpdatr app this spring. The app leverages the power of the company’s payment provisioning platform to keep cards-on-file updated where cardholders shop and make online payments. Cardholders simply enter their card and billing information, choose the websites of the online merchants where cards-on-file need to be updated, and provide login details for those selected sites. The updating process takes seconds and does not involve reading, pulling, or scraping personally identifiable information (PII).

“The CardUpdatr solution is uniquely positioned to propel credit unions to the frontline of innovation to increase cardholder satisfaction and differentiate themselves from other financial institutions,” CUNA Strategic Services (CSS) President Eric Gelly said. “(Switch) offers a powerful solution that is in complete alignment with our organization’s mission of helping credit unions improve their bottom line and enhance their relationships. CSS is thrilled to bring the breakthrough capabilities of the Switch technology to our credit unions.”

Founded in 2014, Switch demonstrated its technology at FinovateSpring 2016. The company picked up $2 million in funding late last year, bringing its total capital to more than $2.3 million.

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Expensify Teams Up with Bookkeeping Franchise Supporting Strategies

Expensify Teams Up with Bookkeeping Franchise Supporting Strategies
By David Penn Posted on
Categories: Expensify

Expense management solution provider Expensify announced today that it is teaming up with Supporting Strategies, one of the biggest bookkeeping franchises in the U.S. The partnership will make Expensify the expense reporting app for thousands of Supporting Strategies’ small business clients across the country.

With this announcement, Supporting Strategies is the latest company to join the ExpensifyApproved! Partner Program. The program, which features companies such as CLA, Wipfli, and BPM among its members, provides discounts, co-marketing, and access to client onboarding resources, as well as opportunities to participate in networking events such as Expensify’s ExpensiCon.

“Expensify has greatly increased our ability to provide great customer service to our clients,” Supporting Strategies CEO and founder Leslie Jorgensen said. “With Expensify, we have a one stop shop for all company expenses that syncs directly to QuickBooks.” Jorgensen praised the platform’s one-click ability to approve and pay expense reports, as well as code company credit card transactions – all in the same app.

Founded in 2004, Supporting Strategies offers outsourced bookkeeping services and operational support to small businesses. The company leverages “best-of-breed” technology to offer a range of services including accounts payable and receivable, bookkeeping, financial reporting, and payroll administration. The company has been in a growth phase of late, announcing expansions in Florida and New Jersey in June; in Minneapolis, Minnesota in May; and Charlotte, North Carolina in March. Earlier this year, Supporting Strategies was named Top 50 Franchise Based on Franchisee Satisfaction by Franchise Business Review for the fourth consecutive year.

Expensify presented Bedrock: Expensify’s Open Sourced Infrastructure Secret Weapon at our developers conference, FinDEVr Silicon Valley in 2016. Company founder and CEO David Barrett discussed how the company leveraged Bedrock, its geo-redundant database technology, to help it maintain its position as the fastest growing ERP software in the world. Expensify is also an alum of our demo-only event, having demonstrated its Expensify Invoices solution at FinovateSpring in 2013.

Headquartered in San Francisco, California, and founded in 2008, Expensify has raised $38.2 million in funding from investors including OpenView Venture Partners, CIBC, PJC, and Redpoint. The company made international fintech headlines this spring with the news of its partnership with Southeast Asia ridesharing company Grab.

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ABBYY Unveils New SDK for Mobile Web Capture

ABBYY Unveils New SDK for Mobile Web Capture
By David Penn Posted on
Categories: ABBYY

Content IQ technology solution provider ABBYY has launched a new SDK that gives developers the ability to add real-time image and data capture to their mobile onboarding process. ABBYY Mobile Web Capture, available on both iOS and Android, makes it easier for institutions to leverage the popularity of the mobile channel while eliminating one of its main pain points – manual data entry.

Once integrated, the technology enables a faster, smoother onboarding process by letting new customers photograph required documents for account opening. The SDK leverages the web browser on the mobile device to capture high-quality, text recognition ready, images in real time. Mobile Web Capture helps lower error rates while making the data delivery process less of a hassle for the user.

SVP for Product Marketing at ABBYY Bruce Orcutt added a streamlined customer journey, greater profitability, and market differentiation as further reasons why companies can benefit from the new SDK. “The new devkit closes the gap in mobile onboarding for enterprises, providing the same experience as a native app, without the need to install one,” Orcutt explained.

ABBYY provides a wide range of AI-based solutions that help businesses better understand, manage, and act on enterprise data. The company is a specialist in Content IQ, a new kind of enabling technology that helps businesses maximize their digital transformation by empowering digital workers to transform unstructured content into actionable information. This technology has been deployed to complement intelligent automation platforms like robotic process automation (RPA) and business process management (BPM). In fact, the company notes that more than one-third of the Forbes 100 companies that are engaged in RPA for intelligent automation use ABBYY’s solutions and services.

ABBYY participated in our developers conference FinDEVr SiliconValley 2016, presenting How Machine Learning and Artificial Intelligence are Creating New Revenue with Mobile Solutions. The company showed how new technologies like machine learning and AI are being used to provide real-time mobile data recognition and capture.

A global corporation with offices in 11 countries including Germany, Russia, and the United States, ABBYY was founded in 1989 by David Yang and Dean Tang. Last month, the company announced that it had strengthened its technology partnership with intelligent information management firm, M-Files. Also in May, ABBYY unveiled its FineScanner AI, an AI-enabled mobile scanner that leverages neural networks to sort and find text recognition worthy images.

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Terafina to Boost Small Business Onboarding at PlainsCapital Bank

Terafina to Boost Small Business Onboarding at PlainsCapital Bank
By David Penn Posted on
Categories: Terafina

PlainsCapital Bank is the latest FI to take advantage of the omnichannel sales technology from Terafina. The company, whose platform is specifically designed for community banks and credit unions, announced that the bank has leveraged its small business onboarding solution to streamline the process of acquiring its SME customers.

President and COO of Terafina Ashwin Goyal praised PlainsCapital Bank as having made “all the right strategic moves” in distinguishing their product offering in the market. “They are designing a compelling small business banking strategy,” he said, “that helps them stand out from others, while taking advantage of the overlap with their existing retail capabilities and leveraging their trusted community footprint throughout Texas.”

PlainsCapital Bank sought to improve its small business customer onboarding to better serve its rapidly growing client base. In choosing Terafina, the institution is also trying to take advantage of small businesses’ willingness to choose a community bank or credit union as its bank partner (51% in a 2017 Raddon study) as well as the ability to market new products and services to SMEs more directly.

“We have been able to significantly improve the onboarding experience while penetrating the retail segment with small business products,” said Chief of Retail Banking for PlainsCapital Bank Matt Adkins. “This unique capability has added great value to our customers’ experience.”

PlainsCapital Bank is the fifth-largest bank in Texas based on deposit market share. Founded in 1988, the bank offers commercial, private, and consumer banking services, as well as treasury and wealth management. The Dallas-based institution has $9.7 billion in total assets, and operates more than 60 branches in cities such as Austin, Houston, and San Antonio.

Fremont, California-based Terafina demonstrated its Digital Sales Platform at FinovateSpring 2019. The technology enables community banks and credit unions to leverage the onboarding process to build deeper, lifecycle relationships with their clients. This helps FIs better tailor their product offerings, increase conversions, and drive growth.

It has been a busy first half of 2019 for Terafina. In April, the company announced that Gesa Credit Union, one of the largest credit unions in Washington state, with more than $2 billion in assets and 150,000+ members, would deploy its platform to provide real time sales and service offerings to its members. In March, the company reported that KeyPoint Credit Union, based in Silicon Valley and boasting $1.32 billion in assets, was going live with its omni-sales platform, as well.

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IdentityMind Global Partners with BITPoint on KYC/AML Compliance

IdentityMind Global Partners with BITPoint on KYC/AML Compliance
By David Penn Posted on
Categories: IdentityMind Global

Digital identity innovator IdentityMind is helping global crypto-to-fiat exchange operator BITPoint continue its expansion in Latin America by providing KYC/AML solutions for the firm’s newest exchanges in Panama and Peru.

BITPoint LATAM will use IdentityMind’s technology to identify and stop identity fraud and money laundering, as well as establish risk profiles and score reputations. The company will also leverage automated transaction monitoring to spot suspicious activity and provide alerts.

“We have been helping digital currency and asset exchanges in more than 40 countries since 2013,” IdentityMind Director of Products Neal Reiter said, “and we continue to build specific support within our platform as the regulatory requirements and technology evolves.” Reiter praised BITPoint as a company that “takes regulation seriously.”

In addition to helping BITPoint better assess risk and remain compliant, the company’s Operations Director Latam Julian Geovo said that the partnership with IdentityMind paves the way for a better regulatory environment for fintechs throughout the region more broadly. “In Latin America we see a very interesting opportunity, and we are here to work with the authorities and the traditional financial system in order to create and guarantee a sustainable model and regulation-oriented ecosystem for this new industry,” Geovo said.

He added that the company’s experience with the advanced laws and regulations of Japan, where BITPoint is headquartered, will help establish best practices in terms of compliance in Latin America.

IdentityMind Director of Commercial Operations for Latin America Mirel Aguirre similarly sees great potential for the growth of fintech in the area – and for regtech to help guide that process. “Latin America is witnessing an explosive growth in FinTech,” he said. “The financial inclusion revolution is disrupting the traditional financial ecosystem, and IdentityMind’s RegTech Digital Identities platform for KYC and AML is bringing cost-effective, state-of-the-art technology to support all companies to comply with the local authorities and international regulations.”

The partnership is the latest example of how IdentityMind is leveraging its growing presence in the region to forge new partnerships and expand the reach of its digital identity technology. Earlier this year, the company announced a deal with Latin American microlender MO Tecnologías. IdentityMind opened a new office in Mexico City in the spring of 2017.

The BITPoint news comes just a month after IdentityMind announced a collaboration with investorID to improve AML and KYC compliance for investors in security token offerings (STOs). This spring, the company teamed up with OTC trading desk Koi Trading to power the firm’s AML compliance-as-a-service offering Koi Compliance.

Palo Alto, California-based IdentityMind demonstrated its pre-figured, customizable, SaaS KYC plug-in solution at FinovateSpring 2018. Named to the RegTech 100 for two consecutive years, the company has raised $21.5 million in funding and includes Eastern Link Capital, Benhamou Global Ventures, and Lakewood & Company among its investors.

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Finovate Alumni News

By David Penn Posted on
Categories: Bottomline Technologies, CalcXML, Compass Plus, identitii, IdentityMind Global, iSignthis, Kabbage, Lendio, myInvenio, NICE Systems, SecuredTouch, Terafina, TickSmith, Toshl, Turnkey Lender

On Finovate.com

  • Terafina to Boost Small Business Onboarding at PlainsCapital Bank.
  • IdentityMind Partners with BITPoint on KYC/AML Compliance.

Around the web

  • Bottomline Technologies teams up with Starling Bank and unveils its Real Time Payments Express Service.
  • Cambodia’s Chip Mong Bank to deploy Tranzware from Compass Plus to support cardless ATM cash withdrawals with cash-by-code transactions.
  • CEO World highlights Kabbage, Lendio, and TurnKey Lender as fintechs fighting for fair lending.
  • Toshl launches feature to split receipts to make expense tracking more precise.
  • SecuredTouch partners with Advantage FSE to provide seamless continuous authentication and fraud detection to digital banking customers.
  • NICE launches X-Sight Marketplace, a financial crime risk management-focused marketplace.
  • GoBankingRates features CalcXML in its list of top free online financial calculators.
  • TickSmith receives the A-team & BSO Award for fintech innovation.
  • MyInvenio launches multi-level process mining.
  • iSignthis has now approved more than 150 reportable accounts.

This post will be updated throughout the day as news and developments emerge. You can also follow all the alumni news headlines on the Finovate Twitter account.

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CallVU Teams Up with Banca Transilvania to Boost Mobile Banking

CallVU Teams Up with Banca Transilvania to Boost Mobile Banking
By David Penn Posted on
Categories: CallVU

One of the biggest banks in Romania, Banca Transilvania, is teaming up with Israel-based CallVU to support the launch of its new digital customer experience: BT Visual Help. The solution will drive mobile self-banking, and empower customers with features like card controls to block transactions or modify transaction limits.

The technology has successfully emerged from a beta phase involving more than 10,000 actions in two months from bank customers using the solution. Gabriela Nistor, Deputy Chief Executive Officer for Retail Banking at BT told Romania-Insider that CallVU was the ideal answer to the challenge of using new digital technologies to bring positive experiences to customers. “CallVU suited our needs extremely well and came with what we wanted,” Nistor said.

Founded in 2012 and headquartered in Tel Aviv, Israel, CallVU demonstrated its Digital Engagement and BOT Platform at FinovateSpring 2017. The solution automates business processes and maximizes digital assets in order to create consistent, cross-channel customer journeys. The platform helps steer queries to digital self-service, improves first contact resolution, and supports digital transformation.

Banca Transilvania offers retail, small business, and corporate banking services, and was voted The Most Trusted Brand in 2014 by the Romanian public. Founded in 1993, the bank has assets of $12 billion as of 2016 (RON 51.76 billion), more than 1.7 million customers, 550 locations, and more than 7,000 employees. Banca Transilvania is headquartered in Cluj-Napoca, Romania and, with Omer Tetik as CEO, is led by one of the youngest bank CEOs in the country.

CallVU’s partnership with Banca Transilvania is the most recent headline for the company. It began the year with news of a partnership with interactive voice and customer experience solutions provider Blueworx that added its visual-IVR solutions to Blueworx’s CX portfolio. In March, CallVU collaborated with NICE Robotic Process Automation (RPA) to offer organizations enriched IVR and digital customer engagement for the front end, with smart automation for complex back end processes.

CallVU has raised $8 million in funding. The company includes Liberty Global Ventures and Global Fintech Solutions among its investors.

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Fintechs Merge and Rebrand in Vietnam; Tinkoff Launches New Voice Assistant Oleg

By David Penn Posted on
Categories: Braintri, Finovate Global, Tinkoff Bank

As Finovate goes increasingly global, so does our coverage of financial technology. Finovate Global: Fintech News from Around the World is our weekly look at fintech innovation in developing economies in Asia, Africa, the Middle East, Latin America, and Central and Eastern Europe.

Latin America and the Caribbean

  • Cross-border digital payments company PPRO acquires Latin American payments provider allpago.
  • Executives from financial cooperatives in Latin America meet with Denver, Colorado-area credit union leaders as part of immersion program sponsored by the World Council of Credit Unions’ Pasantia Tecnica.
  • Brazilian government and bank and insurance regulators agree to establish a regulatory sandbox to support fintech and insurtech development.

Asia-Pacific

  • Vietnam-based payments firms Vimo Technology and Vietnam MPOS Technology merge to become NextPay.
  • Learn more about Vietnam’s fintech ecosystem in this Fintech Startup Vietnam Map.
  • Indonesian fintech provider Achiko announces plans for direct listing on the SIX Swiss Exchange.

Sub-Saharan Africa

  • African Development Bank launches £100 million fintech fund focused on growing financial inclusion.
  • Ventureburn takes a look at the Nigerian fintech startup scene.
  • African payment service provider (PSP), DPO Group, introduces Africa’s first B2B prepaid, virtual and physical payment card: the DumaCard.

Central and Eastern Europe

  • “Hi Oleg!” Russia’s Tinkoff launches new voice assistant for its banking app.
  • Fintech Futures features Poland’s Braintri in a discussion of how fintechs are leveraging real-time data to help banks improve the customer experience.
  • Are regulations in Hungary an obstacle to fintech innovation? BNE Intellinews considers the case of Hungarian payments company Barion.

Middle East and Northern Africa

  • S&P Global Ratings gives Gulf Cooperation Council countries the edge over their neighbors in the Middle East and Africa when it comes to the fintech adoption rates.
  • PayU acquires Turkish fintech Iyzico for $165 million.
  • Citi launches its MENA 2019 Challenge.

Central and Southern Asia

  • Indian challenger bank, Payzello, goes live.
  • Tez, a digital, non-bank microfinance startup based in Pakistan, took home $100,000 in prize money after winning the FinTech Challenge at the inaugural Visa Everywhere Initiative for Women.
  • Inc42 looks at the how India’s current fintech boom is contributing to financial inclusion.

Top image designed by Freepik

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Hi Oleg! Russia’s Tinkoff Launches Virtual Assistant

Hi Oleg! Russia’s Tinkoff Launches Virtual Assistant
By David Penn Posted on
Categories: Tinkoff Bank

Tinkoff introduced Оleg, a voice assistant created in Russia for finance and lifestyle-related tasks, with the mission to help users navigate within the Tinkoff ecosystem, reports Henry Vilar of Fintech Futures (Finovate’s sister publication).

Surprisingly, Oleg is man, aged somewhere “between 25 and 40 years of age,” and seems to have a lot of personality, according to the bank.

According to the bank, Oleg, which can be accessed through the bank’s app, is able to recognize and interpret different user commands, ask follow-up questions, solve problems and speak on a variety of topics.

The AI can complete tasks such as transfer money to accounts at Tinkoff Bank and Sberbank, make restaurant reservations, book beauty salon appointments, buy cinema tickets with a cashback offer, search for discounts on products and services, converse on various topics, manage financial products (debit and credit cards), and more admin tasks, with many more to come.

Oleg will also be able to identify a user’s voice using biometric data and carry out commands that currently require authorisation within the Tinkoff app.

To start a conversation in the mobile app, one has to say “Hi Oleg” or “Listen Oleg” in Russian. You can ask Oleg a question, like “What’s on tonight” or ask him to perform a task, such as transfer funds. Oleg will be able to converse about various things, including himself.

Oleg can also say “Enough” or “Speak with a representative” if they feel Oleg isn’t resolving their problem successfully.

Tinkoff demonstrated Stories for its mobile banking app at FinovateEurope 2018. Headquartered in Moscow, Russia, and founded in 2006, the digital-only, branchless bank serves more than seven million customers, employs more than 20,000 people, and operates nine research and development hubs across Russia.

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