FinovateEurope 2017 / ING Bank Śląski
Presenter Profile:
How they describe themselves: ING Bank Śląski is one of the largest banks in Poland, servicing retail, corporate, and wholesale clients. With customer experience engraved deep in the strategy of the company it presents a fast pace of innovation, yet reasonable, customer servicing, approach to the implementation of technology. ING Bank Śląski is focused on unity and integrity of experience provided to its clients, regardless of the manner of interaction they prefer.
How they describe their product/innovation: Moje ING (My ING) is a new secure digital environment for individual and entrepreneurial customers. Created in Responsive Web Design paradigm, the system provides full capabilities and quality of service on any kind screen size and resolution. On top of that, the bank has added hybrid app for mobile devices enabling effortless use on native device features. Moje ING is created with customers. It is an interaction tool, helping to better understand customers financial position, providing advice and acting on it. Seamlessly integrated with ING Bank overall branding and appearance, allows the customer to experience the same bank, with service, advisory and support regardless of the interaction channel.
Product distribution strategy: Direct to Consumer (B2C)
Contact
Bus. Dev.: Szymon Mitoraj, Director of Internet & Mobile Banking Department, Head of Digital, szymon.mitoraj@ingbank.pl
Press: Miłosz Gromski, Press Office, Corporate Communication Manager, milosz.gromski@ingbank.pl, +48 22 820-4093
Website: ingbank.pl
Twitter: @INGBankSlaski
HQ: Katowice, Warsaw, Poland
Founded: 1989
Product Demoed: Moje ING
Product Launch: November 2015
Metrics: ING Bank Śląski is one of the largest financial institutions in Poland – servicing over 4,2 million customers with nearly 1 billion PLN net profit in first three quarters of 2016. As a reputable provider of digital banking, with more than 800 thousand secure site logins daily, 5 million users on open website per month, over 20 million transfers per month, continuously changes banking systems to satisfy customer needs. Over 70% of ING Bank Śląski customers are active in digital every month. At the same time over 800 thousands users of mobile devices logs in on average 13 times per month. Within last 3 years the bank has managed to increase ratio of digital sales of unsecured loans to nearly 50% of total sales and all that on top of other channels without cannibalization (60% overall growth in last 3 years). ING Bank Śląski is an omni-channel bank with over 8000 employees.
Presenters: Przemysław Furlepa (Bank Executive Director), Szymon Mitoraj (Director, Internet & Mobile Banking Department)
- Key Executives
Przemysław Furlepa (Bank Executive Dir.), Barbara Borgiel-Cury (Dir. of the Moje ING Programme), Szymon Mitoraj (Dir. of Internet & Mobile Banking Department, Head of Digital)
Key Stats
- Key Board Members
Brunon Bartkiewicz (CEO), Marcin Giżycki (Chief Retail Officer)
- Key Investors
ING Bank N.V. (Netherlands) is the strategic investor of ING Bank Śląski S.A.
- Key Customers
Individual and Entrepreneurial customers of ING Bank Śląski