FinovateEurope 2017 / Model Office

Presenter Profile:

How they describe themselves: Engage Insight (Engage) is a research and development consultancy specialising in strategic change management solutions to develop sustainable financial and professional service business models by focusing on client centricity, compliance and conduct. Engage have designed unique consultancy services and a FinTech and RegTech diagnostic platform (Model Office-MO) based on our 5-year research that enables financial and professional service firms to benchmark their services, products and activities against their peers and 5 keys we have found necessary to build a compliant and sustainable professional practice. Engage also offer leadership and executive coaching to ensure firms have fully functional boards and reactive to risk.

How they describe their product/innovation: The digital evolution of the industry has brought both opportunity and challenges. MO diagnostically assesses the business management and compliance development across 5 key areas that Engage Insight’s 5 year research has found are crucial to building a regulatory compliant, digitally engaged professional services firm:

  1. Your Focus: Strategy, compliance and risk management
  2. Your Engagement: Client and stakeholder engagement
  3. Your Promise: Client service proposition
  4. Your Systems: Operations and service supports
  5. Your People: Human resource development

MO’s algorithm provides bespoke steers and nudges on how to improve scores across the 5 keys and a scoreboard that provides radar charts and performance dial charts so firms can understand how they rate against their peers and their overall scores. Resources are provided to give personailsed strategic action plans for firms to improve plus continued professional development points and certficate. In a world of principles and risk based regulation, MO adopts a more prescriptive approach so firms can understand how well they are performing and what needs to be done to ensure regulatory compliance and competitive advantage.

Product distribution strategy: Direct to Business (B2B), through financial institutions, licensed


Bus. Dev., Press & Sales: Chris Davies, Managing Director

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