FinovateSpring 2013 / IntelliResponse
Presenter Profile:
How they describe themselves: IntelliResponse is the leading provider of virtual agent technology solutions for the enterprise. We create profitable online conversations for our private and public sector customers around the world. With our patented Enterprise Virtual Agent (EVA) solutions, corporate websites, mobile applications, social media channels and agent desktops can all be transformed by an engaging virtual concierge, empowering customers to ask questions using natural, conversational language and delivering an effective and engaging online experience.
How they describe their product/innovation: The IntelliResponse Virtual Agent solution delivers a single, accurate, and approved answer to self-service questions posed across a wide array of customer interaction channels, including corporate websites, voice and text enabled mobile applications, social media platforms, and agent desktops.
With the addition of voice recognition technology, the IntelliResponse Virtual Agent solution enables mobile users to simply ask their question in natural conversational style and receive one right answer wherever they are.
With IntelliResponse’s voice of the customer analysis tool, banks and other financial service institutions can intelligently organize the millions of customer questions in theme clouds to be able to quickly identify trends, ideas for campaigns, and more.
Contacts:
Sales: Mike Minelli, VP Sales, mike.minelli@intelliresponse.com
Website: intelliresponse.com
Blog: intelliresponse.com/blog
Twitter: @IntelliResponse
HQ Location: Toronto, Ontario, Canada
Founded: 2000
Product Demoed: IntelliResponse VA
Product Launch: April 2013
Metrics: IntelliResponse is a privately funded business with under 100 employees. The company has been around since 2000 and currently has 155 enterprise customers with over 365 live customer-facing deployments of its award winning IntelliResponse Virtual Agent solution.
- Key Executives
David Lloyd (CEO & President), Mike Minelli (VP Sales), Mike Hennessy (VP Marketing), Paul Smith (VP Products)
Key Stats
- Key Partnerships
Our valued partners play a key role in helping us fulfill the needs of our clients. Using web services, our partners can seamlessly embed the IntelliResponse Enterprise Virtual Agent technology into their applications and services with ease. Some of the key partnerships we have are with TeleTech, Code Baby, LivePerson, ETS, and Geti.
- Key Customers
Some of the world’s most recognized corporate brands and public institutions trust their customer experience management needs to IntelliResponse – including CIBC Bank, ING Direct, TD Bank, RBC Bank, Progress Energy, Copa Airlines, Kobo Books, Penn State University, Yale University and Harvard University.