How they describe themselves: SaleMove creates enterprise software that enables companies to meet or exceed the in-person customer experience online. Through our suite of software solutions, companies are able to build deeper connections with their customers. With a single line of code, companies can identify and segment their website visitors, provide instant communication across all channels, and deliver guided web experiences through CoBrowsing.
By providing one-click access to human-based customer support, SaleMove eliminates digital dead-ends along the customer journey – ensuring a more seamless customer experience and more satisfied customers.
How they describe their product/innovation: SaleMove’s new Omnichannel Customer Engagement Platform brings even more communication channel into a single platform. The newest version enables support representatives to move phone-based support calls to a digital engagement. It also enables companies to integrate app-based messaging like Facebook Messenger, and now includes OmniGuide, our agent-facing AI chatbot.
Product distribution strategy: Direct to Business (B2B)