How they describe themselves: The Horizn Knowledge Platform helps financial institutions equip employees and customers with the knowledge they need to increase digital adoption and improve the customer experience. Exciting news from Horizn! The Royal Bank of Canada (RBC) has won the Celent Model Bank 2018 award for Employee Productivity utilizing the Horizn Knowledge Platform. Horizn operates globally and is live with 400K employees and accessible by 60+ million bank customers. Using the Horizn Platform, banks globally increased mobile adoption by 25% and brought call centre times down 45 seconds. Banks using our in-branch demo module with non-digital customers, converted 20% to mobile banking.
How they describe their product/innovation: The Horizn agile go-to-market platform provides a revolutionary approach to micro-learning with elements of gamification and proven measurable results. The Horizn platform is being used with bank employees, in branch, with the call center and directly with bank’s customers through three scalable platforms: Horizn Employee Knowledge Platform, Horizn In-Branch, and Horizn Knowledge Platform. Together, these platforms provide financial institutions with the infrastructure to support rapid digital deployments. Each time a bank launches a digital capability to customers, it’s essential employees understand how the capability works.
Download the RBC Celent Case Study: www.horizn.com/celent
Product distribution strategy: Direct to Business (B2B)