FinovateFall 2015 / Travel Notes

Presenter Profile:

How they describe themselves: Travel Notes helps financial institutions improve customer experience, create competitive differentiation, and reduce operating costs by offering powerful, yet simple solutions. We are currently focused on helping financial institutions improve their cardholders’ experience when they are traveling. Financial institutions can seamlessly integrate Travel Notes’ suite of product offerings related to enhancing the travel experience for their cardholders. Travel Notes was founded in 2014 by Hudson Chilton and Jonathan Pickard, and is headquartered in Cincinnati, Ohio.

How they describe their product/innovation: As our core technology, the Travel Notes Fraud Platform automatically notifies financial institutions of their cardholder’s travel plans when they purchase airline tickets, so their card is not declined when traveling. We leveraged this technology to offer Travel Notes Flight Compensation, which helps you compete for the top of wallet position by putting money back in the pockets of your cardholders who have been impacted by a delayed, canceled, or overbooked airline flight. We have partnered with legal experts who handle all of the compensation paperwork and communication with the airlines on behalf of your cardholder so that your cardholder has a seamless experience.

Product distribution strategy: Through financial institutions


Bus. Dev., Press & Sales: Hudson Chilton, CEO,, 317-946-6515

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