Better as a Bank? Three Takeaways from TransferWise’s Rebrand as Wise

Better as a Bank? Three Takeaways from TransferWise’s Rebrand as Wise

One of my favorite quotes from the current U.S. president is “Don’t tell me your values; show me your budget.” Swap out “budget” for “brand” and you’ll learn a lot about where the priorities of Wise, the fintech formerly known as TransferWise, currently lay.

“Our customers now need us for more than money transfers,” company CEO Kristo Kaarmann announced on the Wise blog earlier this week. In the beginning, it was sending money that was “too expensive, slow, and inconvenient,” he noted. Now, he believes that banking services suffer from many of the same problems that money transfers once did and, further, sees his rebranded company as being in an ideal position to do something about it.

Color us convinced. But for the doubters, here are the three, pretty good reasons why the Wise rebrand makes great sense.

First reason: Banking is Beautiful … and Broad

Wise sees itself as a “community of people and businesses with multi-currency lives.” This image, and the company’s origins as a cross-border money transfer innovator, sync well with our bank-in-your-pocket / work-from-anywhere / market-at-your-fingertips world.

In addition to its cross-border money transfer business, Wise offers a multi-currency account that enables users to hold more than 55 different currencies and receive payments in ten. The company also has issued more than one million of its debit cards. In fact, Wise announced a partnership with Visa last month to expand its debit card offering to the Asia Pacific, Europe, MENA, U.K., and U.S. markets.

And while Wise has not secured a banking license – and expressed no plans to do so – the company was granted a license from the Financial Conduct Authority last summer to offer investment services to retail customers.

These are the ways, in Kaarman’s words, that Wise is increasingly “replacing international banking for many” of its customers. And it is this combination of infrastructure and culture that Wise is leveraging in its pivot toward banking.

Second reason: Growing Pains

These new offerings underscore the degree to which the company already has outgrown its old name. Like many fintechs, Wise has been, ahem, smart to note that its road to growth will have to extend beyond cross-border payments. Money might make the world go ’round. But moving money around the world, as a business, has its limitations.

In their 2018 report, A Vision for the Future of Cross-Border Payments, McKinsey highlighted a number of trends that are likely to impact this landscape. These include both emergent technologies such as distributed ledger technology, as well as new Big Tech entrants like Alibaba and Amazon, that will offer challenges to banks, service providers, and fintechs in the cross-border space. The rebrand makes it much easier for Wise to re-define itself beyond money transfers at a time when many people are migrating to digital financial technologies in earnest for the first time.

Additionally, as at least one observer noted, “Wise” fits far better on a stock ticker than any truncated version of “TransferWise”. That leads us to our third pretty good reason below.

Third reason: IPO?

Among all the reasons cited by the company in announcing their rebrand, a potential initial public offering, was not among them. This may be for good reason. Sky News reported earlier this year that then-TransferWise had engaged both Goldman Sachs and Morgan Stanley to lead an IPO. The report cites analysts who believe an offering could give the company a valuation of more than $5 billion.

If the rumors are true and an IPO is imminent, then the rebrand is all the more timely – and further comment unlikely. That said, company co-founder, former CEO, and current Chairman Taavet Hinrikus has expressed openness to a public offering in the not-too-distant past.

“In a few years it will be time to think seriously about becoming a public company like the strongest and most trusted financial institutions are,” Hinrikus wrote. “But when we do that we will explore that through our own lens – how will it help our customers? How will it help us achieve our mission faster.”

With more than $6 million transferred around the world every month – saving its 10 million customers more than $1.5 billion every year, why shift the emphasis toward banking? For now, Wise seems content to enjoy the benefits of being bank-adjacent rather than pursue the final step of being a fully-licensed financial institution.


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Five Things to Know About CBDCs

Five Things to Know About CBDCs

By now you’ve likely heard of Central Bank Digital Currencies (CBDCs). With consumers’ lives taking place increasingly online and the recent boost in cryptocurrency usage and value, much of the global economy is ready to move from discussing CBDCs to formally implementing a CBDC strategy.

But though there has been some progress in this area, there is still a lot of confusion in the broader banking and fintech community. If you’re feeling a bit behind on the CBDC discussion, here are five things to know that can help you catch up:

Six countries are currently piloting CBDCs

While much of the world is struggling to wrap their heads around CBDCs, some countries are ahead of the game and already have pilot programs in place. Of these, the most well-known is China, but Thailand, the Republic of Korea, Ukraine, Sweden, and Uruguay are also actively piloting CBDCs. Additionally, Brazil reports it plans to formally launch its CBDC next year.

A handful of countries, including Canada, Venezuela, Cambodia, South Africa, and the UAE have made key developments with their CBDC programs.

Other countries are still in the research phase or have had no development.

Check out this interactive map from the Atlantic Council to learn more about each country’s progress.

CBDCs don’t necessarily need the blockchain

Many people associate CBDCs with Bitcoin, which can be a helpful way to think of distinguishing Central Bank currencies from fiat money in digital form. But while Bitcoin leverages the blockchain, CBDCs don’t necessarily need to.

That’s because blockchains are used when there is no central party to provide trust. When central banks serve as the trustworthy authority, however, this decentralization is no longer necessary.

In fact, according to a survey conducted last February by the U.K.’s Central Banking Magazine, only one reserve bank said that they planned to use a blockchain for the structure of distributing their CBDC.

There are two types of CBDCs

Many people don’t know this, but there are actually two types of CBDCs– wholesale and retail. Wholesale CBDCs facilitate clearing operations between the central bank and its member banks, while retail CBDCs are for the general public to use, taking the place of the bank note.

There will still be room for cash

CBDCs will work alongside cash, or fiat currency. While there are both negative and positive aspects to paper money and coins, there will still be a cash economy. CBDCs simply combine the convenience of a cryptocurrency with the stability and regulation of fiat currency.

CBDCs won’t harm banks

As Chris Skinner highlighted in a blog post recently, CBDCs have the potential to disrupt banks to the point making them obsolete. Because CBDCs are issued digitally, they could technically circumvent banks.

Skinner concludes, however, “The true role of banks, whether in a digital currency or cryptocurrency world, is to store and exchange value with trust. That’s why they’re regulated the way they are and why they exist the way they do. And that isn’t going away anytime soon.”


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Six Things to Know About Crypto So Far This Year

Six Things to Know About Crypto So Far This Year

Though we’re only four weeks into it, 2021 has been a big year for cryptocurrency. While there has been a multitude of news items in the crypto space, there are a handful of items worth highlighting.

Though much of the cryptocurrency news cycle is often quite hyped, it’s important for the traditional financial sector to keep their finger on the pulse of major news pieces in this space, especially as the decentralized finance trend takes off. That said, here are six things you need to know about what’s going on in the cryptocurrency realm:

Elon Musk stands bullish on Bitcoin

The price of Bitcoin hit an all-time high at the beginning of January of this year. A few weeks later, during an interview on Clubhouse, Tesla CEO Elon Musk said, “I do at this point think bitcoin is a good thing. I’m late to the party, but I am a supporter of bitcoin.”

This vote of confidence for the popular cryptocurrency didn’t send the price of bitcoin to the same highs that we saw on January 8. It did, however, offer it a nice boost in price and a stamp of approval that will be beneficial in boosting the cryptocurrency’s legitimacy.

Ethereum hits all-time high

The price of Ethereum reached an all-time high today, this time breaking the $1,600 mark. Fueling the surge is the pending launch of ethereum futures on the Chicago Mercantile Exchange next week.

While bullish buyers expect to see the price top out around $2,000, others anticipate it will level off.

The Indian government dances around a cryptocurrency ban

India is notorious for its hot/cold relationship with cryptocurrency. In 2018, the country’s central bank banned offering banking services for digital asset firms, but the Supreme Court overturned that ruling last year.

This week, the Indian government revealed that it will likely seek to regulate cryptocurrency, instead of ban it.

Visa announced plans to enable cryptocurrencies trading on its network

In an earnings call, Visa CEO Alfred Kelly said that he wants to make cryptocurrencies “more useful and applicable for payments.” To accomplish this, Kelly sees Visa working with wallets and exchanges to enable users to purchase cryptocurrencies using their Visa card or to cash out onto a Visa card to make a fiat purchase at a traditional merchant.

During the call, Kelly disclosed that the payments giant is already working with a handful of digital currency platforms and wallet providers to serve as their card issuer. This list includes crypto.com, Blockfi, Fold, and Bitpanda.

The OCC OK’d stablecoins

In the first week in January, U.S. Office of the Comptroller of the Currency (OCC) last week published Interpretive Letter 1174 detailing that banks may use stablecoins and independent node verification networks (INVNs) to facilitate payments for customers. Simply put, banks can transfer stablecoins to other banks.

This development happened under the watch of Acting Comptroller of the Currency Brian Brooks, who stepped down mid-last month. Taking Brooks’ place is Blake Paulson, whose attitude toward cryptocurrencies is untested.

Gemini began offering a savings account

Cryptocurrency exchange Gemini is starting to step on traditional banks’ toes. That’s because the New York-based company is launching a savings account called Earn that allows users to move their crypto holdings into high-yield savings paying as high as 7.4%.

Thanks to Gemini’s business model, it can afford to pay the high rate. That’s because it lends users’ cryptocurrency deposits to other borrowers through its partner, Genesis Global Capital, at a higher interest rate.


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Ten Finovate Alums Join FedNow Instant Payments Pilot Program

Ten Finovate Alums Join FedNow Instant Payments Pilot Program

More than two years in the making, the FedNow payments initiative – launched by the U.S. Federal Reserve to accelerate payments and transfers – is picking up speed. The project currently has more than 110 banks, financial services providers, and other organizations slated to participate, and among them are ten Finovate alums.

“We’re gratified by the industry’s tremendous interest and willingness to devote time and energy to help us develop the FedNow Service,” Esther George, executive sponsor of the Federal Reserve’s payments improvement initiatives, said. George, who is also President and CEO of the Federal Reserve Bank of Kansas City, added that the pilot has had to “adjust” to accommodate greater than expected interest.

The idea behind the service is to expand the reach of instant payment services offered by financial institutions and enable businesses and individuals to send and receive instant payments, with full access to their funds within seconds. The FedNow Service will leverage the Federal Reserve’s FedLine network, which connects to more than 10,000 financial institutions directly or via their agents.

The pilot program is designed to review the technology’s features and functionality, assess the user experience, and greenlight the product for further testing and eventual general availability. Participating institutions will be retained, post-launch, to provide additional review and advice with regard to issues like adoption roadmap, industry readiness, and overall payments strategy.

“The FedNow Service marks a turning point in the industry’s move to making real-time payments a reality,” Booshan Rengachari, founder and CEO of Finzly, explained. Finzly is one of Finovate’s newest alums – most recently demoing its technology at FinovateWest Digital last fall – and is one of the participants in FedNow’s pilot program.

Rengachari further suggested that this “turning point” was a moment his company had anticipated. “We created our Payment Hub specifically to help FIs prepare and go to market faster with newer RTP networks,” he said. Finzly’s CEO added that this helps “address the challenges of offering single payment API for multiple payment networks without having to run disparate payment systems from multiple vendors.”

The 10 Finovate alums participating in the FedNow project are listed below.


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Four Fintechs Crowned Unicorns in the First 3 Weeks of 2021

Four Fintechs Crowned Unicorns in the First 3 Weeks of 2021

There’s not much room in 2021 for 2020-style pessimism. Sure, if you look, you can find plenty of things to be negative about so far this year. However, one aspect of 2021 that’s giving fintechs hope is the recent uptick in valuations across the fintech sector.

Despite last year’s global events, many fintechs received valuations exceeding $1 billion. In fact, in December 2020 alone, four fintechs, including eToro, Creditas, PhonePE, and GoCardless, received unicorn status.

This year seems to be off to a similarly bullish start, with four fintechs becoming unicorns in just the first three weeks of 2021:

Digit Insurance

India-based Digit Insurance became India’s first unicorn of 2021 after the country saw 11 new unicorns in 2020. Just 15 days into the new year, and after raising $18.5 million, Digit Insurance unveiled a new valuation of $1.9 billion.

Divvy

Spend management startup Divvy received a valuation of $1.6 billion after its Series D round on January 5. The $165 million came from new investors PayPal Ventures, Whale Rock, Schonfeld, and previous backers NEA, Insight Venture Partners, Acrew, and Pelion. The pandemic has spurred increased traffic to Utah-based Divvy; the startup has experienced a 500% increase in monthly sign-ups since March 2020.

Mambu

SaaS banking platform Mambu earned its unicorn title after landing a $135 million investment on January 7. The boost gave the Germany-based company a post-money valuation of just over $2 billion. Mambu will use the funds to increase its presence in Brazil, Japan, and the U.S.

MX

The second fintech unicorn to come out of Lehi, Utah is fintech data company MX. Founded in 2010, MX raised $300 million in Series C funding on January 13, bringing the company’s total capital to $505 billion and boosting its valuation to $1.9 billion. Company CEO Ryan Caldwell said that MX will use the funds to hire more staff and improve its data collection and enhancement capabilities.


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Five Things You Need to Know about Walmart’s Foray into Fintech

Five Things You Need to Know about Walmart’s Foray into Fintech

The news that retail giant Walmart is turning its attention to fintech is an impressive reminder of how the industry has grown. What began as a land of incumbents defending itself from a siege of digitally-savvy disruptors has become more of an Age of Exploration, in which companies large and small compete for slices of an increasingly valuable and growing market for digital financial services.

What is Walmart doing?

Walmart announced on Monday that it is building a fintech startup that will “develop unique and affordable financial products for Walmart employees and customers.”

“For years, millions of customers have put their trust in Walmart to not only save them money when they shop with us but help them manage their financial needs. And they’ve made it clear they want more from us in the financial services arena,” Walmart U.S. president and CEO John Furner said. “We’re thrilled to work with Ribbit Capital in a new venture to help us deliver innovative and needed options to our customers and associates – with speed and at scale.”

The new entity will be majority-owned by Walmart, and the company has previewed a handful of future board members: Furner and Walmart CFO Brett Biggs.

Why are they doing it?

Walmart already offers financial services to its customers in the form of products like its prepaid debit solution, the Walmart MoneyCard, as well as its Walmart Credit Card, check cashing, and money transfer services. The big box retailer also offers consumer financing alternatives like buy now pay later, courtesy of its partnership with Affirm (which went public this week).

Creating a fintech arm or subsidiary would enable the retail giant potentially to offer a wide variety of additional services ranging from investment and wealth management, to insurance, lending, and banking.

Who is helping them?

Collaborating with Walmart in this new venture is Ribbit Capital, the venture capital firm behind Robinhood, Affirm, and Credit Karma. Walmart, in its statement, described the new company as a “strategic partnership” with the Palo Alto, California-based venture capital firm. Founded in 2012 by Meyer Malka, Ribbit Capital focuses on investments in early-stage companies and has an extensive portfolio of investments in fintechs, in particular. These ranks include – in addition to the companies noted above – such innovative fintechs as Revolut, Gusto, Coinbase, and Wealthfront (all Finovate alums, by the way).

“Walmart has a relationship with millions of customers and associates built on trust, security and integrity,” Malka said. “When we combine our deep knowledge of technology-driven financial businesses and our ability to move with speed with Walmart’s mission and reach, we can create and deliver financial offerings that are second to none.”

What’s the upside?

Given the current climate, the tougher challenge may lie in making the argument against Walmart’s flirtation with fintech. Given Walmart’s size and popularity – the company serves more than 265 million customers in 11,400 stores around the world every week – the company is in as good a position as any other retailer – short of Amazon perhaps – to make an impact on fintech wherever it decides to land.

That said, consumer financing and payments both appear on the surface to be the easiest ways for a Walmart fintech arm to make the biggest difference fastest. With regard to payments, as Barron’s observed, Walmart could leverage its ownership of India-based Flipkart. In the review, Barron’s quoted Bank of America analyst Robert Ohmes highlighted the monetization opportunities in financial services as a potential way for Walmart to secure “long-term profitability.”

What are the risks?

On the other hand, Walmart will need to be wary of “diversifying away its edge.” John Zolidis, president of Quo Vadis Capital warns of a potential loss of focus should Walmart aggressively pursue business opportunities away from its “core competency.” Zolidis noted further that the company’s primary customers may not be the earliest adopters of digital financial services, pointing out that nearly 25% of Walmart’s customers do not have a bank account, and 50% lack access to credit.

Then again, these may be exactly the sort of problems for which Walmart’s new fintech venture is a kind of solution.

Five Things to Know about the Second Round of PPP Loans

Five Things to Know about the Second Round of PPP Loans

The U.S. government has approved a second round of Paycheck Protection Program (PPP) loans. The Consolidated Appropriations Act of 2021, which was signed into law late last year, is the second stimulus package, following the passage of the CARES Act in March of last year.

The second round of PPP loans, or PPP2, provides $284 billion in aid to small businesses suffering because of the pandemic. With PPP2, there are a few key differences from the first iteration. Here’s what you need to know:

Eligibility has changed

Unlike the first round, some 501(c)(6) not-for-profit organizations that have fewer than 300 employees may be eligible for funds if they meet limited lobbying requirements.

Businesses may qualify for a second loan

Businesses are eligible for a second PPP loan of up to $2 million if they have used up their first loan, have fewer than 300 employees, and experienced quarterly revenue declines of 25% in 2020 compared to the same quarter in 2019.

Additional expenses are covered

The first round of PPP stipulated that funds had to be used toward payroll, rent, mortgage, and utilities in order to qualify for forgiveness. PPP2 has added a few categories to that list, including operational expenditures, payments to suppliers, property damage costs resulting from public disturbances, and costs associated with protecting employees.

More time to use funds

The “covered period,” or the time the business was required to use the funds in order to qualify for forgiveness, was originally eight weeks. It was later amended to allow borrowers to chose a 24 week period. Under PPP2, borrowers have more options– they can choose any covered period between eight and 24 weeks.

Is it enough?

According to Greg Ott, CEO of Nav, a platform that matches small businesses with lenders, PPP2 is a “much-needed” improvement, but still falls short for some small businesses.

“The primary reasons for this,” he explains, “include the fact that the burden of navigating the complex and intimidating application process is too heavy for most small business owners struggling to survive day-to-day, the bill itself is written by people who don’t genuinely understand what these businesses need, and the traditional banking system simply isn’t set up to prioritize truly small businesses.”

“The new funds are certainly welcome, but it will unfortunately be too little and too late for many business owners,” Ott added.


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Fighting Financial Crime in the COVID-19 Era

Fighting Financial Crime in the COVID-19 Era

What are the biggest fraud challenges to emerge during the COVID-19 era? According to a new report from Feedzai, card cloning tops the list of major indicators for fraud in both financial services and e-commerce.

With card cloning, criminals copy stolen credit or debit card information and transfer it to a new card. Also known as “skimming,” card cloning is a big business on the dark web, where fraudsters – “carders” – buy and sell stolen payment card data.

But card cloning is not the only danger highlighted in the report. High speed ordering with bot attacks that move quickly and can last for hours is another fraud threat in financial services, as is what Feedzai refers to as “High risk merchant category code (MCC).” Businesses that earn this designation from their bank are typically those with above average chargebacks, as well as a higher risk of fraud potential.

Within ecommerce, the report found that in addition to card cloning, both account takeover (ATO) and suspicious email are among the top three indicators for fraud. With an ATO attack, the criminal uses bots to access an unsuspecting individual’s bank or e-commerce account. This enables a bad actor to access that account and make fraudulent and unauthorized transactions from it. Suspicious email is a broader category that includes common but effective tactics like phishing, and as well as fake emails and email domains.

“It wasn’t just consumers who met the call to digitally transform,” Feedzai’s Quarterly Financial Crime Report reads. “Fraudsters, ever technologically savvy and opportunistic, made the most of the shift.”

Feedzai’s report on financial crime puts current trends in the context of a society that is embracing digital channels at a rapid pace. It notes significant increases in the dollar amounts and value, as well as the number of ecommerce transactions processed between May and September of 2020 compared to the same period last year. Unfortunately, the report also noted a dramatic increase in network fraud this year. “The realignment of holiday shopping trends was also an early gift for fraudsters,” the report reads.

What can financial institutions do to help fight financial crime?

Monitor Card Behavior: Multiple transactions in a short period of time, unusually high dollar amounts per transaction, and a sizable number of merchant codes within a relatively short period time are all potentially indicative of payment card fraud. Leveraging machine learning and AI-powered algorithms to accurately identify these patterns is an optimal way for businesses to keep up pace with the speed and complexity of this kind of fraud.

Track Suspicious Email Domains: High-risk domains, invalid emails, and unconfirmed email addresses are all potential sources of fraudulent activity. Companies can use both software and the services of security specialists who maintain up-to-date information on domains and email addresses that may be used by fraudsters.

Know Your Customer: Knowing what “normal” looks like is the first step to identifying abnormal behavior. By developing an accurate customer profile that takes into account such factors as a customer’s typical log-in times, devices, and time spent on different platforms, businesses can more readily spot behavior that is exceptional, and take further steps to determine whether or not that fraudulent activity is taking place. Feedzai refers to these as “hypergranular risk profiles.”

“COVID has created a big disruption in the banking, payments, and e-commerce sectors with multiple impacts all over the world,” Feedzai Senior Director of Global Data Science Jaime Ferreira said. “Feedzai is in a good position to add clarity to this debate and help financial institutions to understand these complex shifts and how to better protect their customers.”

Feedzai’s Quarterly Financial Crime Report for Q4 2020 leverages Feedzai’s data from more than four billion global transactions from March 20 through September of this year. The report also features information from consumer research surveys of “nearly 2,200 account-holding U.S. consumers.”

Five Ways Fintechs Can Support Veterans

Five Ways Fintechs Can Support Veterans

It’s Veterans Day in the U.S., a day dedicated to honoring the service of the country’s military veterans.

Given the long-running military conflicts in Iraq and Afghanistan, the Veterans Day holiday has taken on a special significance for Americans in recent years. And it could be argued that more military veterans have been “thanked for their service” in the past decade and a half than in the previous several put together. But beyond expressions of gratitude, what can financial services companies, financial institutions, and fintechs do to really show their appreciation for veterans? Here are five ideas:

Hire Them

The economic fallout from the global health crisis has had its impact on veterans as it has on everyone else. While the unemployment rate for veterans is better than the national rate – 5.5% for veterans compared to 6.9% for the U.S. population overall – some veterans still face unique challenges when it comes to returning to the civilian workforce.

One study published this week by the San Diego Workforce Partnership showed that many veterans lack the kind of business networks and networking opportunities that their non-veteran counterparts access. Respondents also felt they were unable to impress upon employers the value of skills they developed while serving in the military – such as discipline and reliability.

U.S. Veterans Magazine published a valuable primer in this regard last summer. For more on how to bring more veterans to your workforce – and how to make the most out of veterans you already have working for you, check out their 12 Tips for Effectively Managing Veterans in the Workplace.

Lend to Them

While there are many financial institutions and even insurers that make a point of serving veterans and their families, helping veterans buy first homes and fund small businesses is one of the best ways that fintechs can support the veteran community.

One fintech that has done much to help ensure veterans and veteran-run small businesses get the financial help they need is StreetShares. Founded in 2013 by U.S. Air Force veteran Mark Rockefeller and headquartered in Reston, Virginia, StreetShares offers a lending-as-a-service platform that enables banks, credit unions, and other organizations to offer small business loans. The company began, however, with a “first affinity” for providing financing for military veteran business owners who, the company noted in its Finovate debut in 2015, make up one in nine of all small businesses in the U.S.

Partner with Them

A growing number of companies are helping further the cause of diversity by seeking out partnerships with businesses run by women and members of underrepresented ethnic groups. For those interested in supporting veteran entrepreneurs and veteran-owned businesses, approaching veteran communities with the same enthusiasm and similar opportunities is a sound strategy.

Whether it’s via something as simple and straightforward as Veterans Day sponsorships or, ideally, a more enduring effort to seek out veteran business owners to discuss innovative collaborations, fintechs and financial institutions have as much to gain from the diversity of veteran-run businesses as these small businesses do.

Work for Them

As noted above, many veterans seeking work lack the networking opportunities many non-veterans have that can make the difference between a merely challenging job search and a brutally frustrating one. Similarly, not every veteran small business owner or entrepreneur has a Rolodex – or a LinkedIn account – full of talented and qualified potential employees. At the same time, some non-veterans may harbor negative stereotypes against veteran employers, and express some concern about working for them.

Understanding that the civilian workplace is different from the military workplace is a good place to start for everyone, including prospective employees of a veteran boss. In the same way that we correctly seek out diversity among those we live and work with to enhance our lives, improve our work, and support our communities, appreciating and learning from the life experience of military veterans can be similarly valuable for all involved.

And if you are a veteran, seeking out another veteran-run business is not only a way to support the veteran community, but also it might present a unique opportunity in which the veteran has a leg up over the non-veteran applying for the same job. It may be that many life-long civilians will not appreciate fully the “soft skills” developed through years of military service. But you can bet your bottom dollar that your veteran employer gets it.

Listen to Them

It is a cliche to say that many veterans bring valuable leadership skills to the private sector. But it is a cliche that endures for a reason: whether serving in peacetime or in conflict, the veterans of our armed forces have lessons and life experiences that not only have shaped them, but also can help guide us, as well. It is no surprise that, when surveyed, the U.S. military ranks consistently among the most trusted public institution. When respondents are asked why, the “competence with which they do their job” and “selflessness, bravery, and discipline,” were among the reasons.

And with more than a million men and women currently on active duty in the U.S. military, many of whom will become veterans in the next few years, “selflessness, bravery, and discipline” sound like a few good reasons to start adding more military veterans to your business network.


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6 Ways Roboadvisors Have Evolved to Suit 2020

6 Ways Roboadvisors Have Evolved to Suit 2020

By many accounts, 2020 has been a difficult year full of events nobody could have anticipated or planned for.

As an industry, however, fintech has faired rather well. The shift to digital combined with an enhanced focus on the customer experience have benefitted banks, end users, and even fintechs themselves.

Fintech’s wealthtech subsector is no different. In fact, roboadvisory tools have evolved over the past decade with near-futuristic new features and offerings that are helping today’s consumers battle the challenges of 2020.

Here we’re taking a look at six ways roboadvisors have improved to (unknowingly) prepare for the toughest year yet.

AI has gotten smarter

Thanks to machine learning capabilities, the AI technology that powers investment strategies, forecasting, and reporting has improved significantly since roboadvisors hit their peak in 2015. Additionally, the amount of data has increased and computing power has been significantly upgraded, meaning that AI has never been smarter.

Recession forecasting

One of my favorite tools that launched this year is Personal Capital’s Recession Simulator. While many investment portfolio models offer a range of what-if scenarios, the Recession Simulator helps users illustrate the effects that historical recessions may have on their portfolio. Currently the Recession Simulator allows users to mimic returns of the DotCom crash of 2000 and the Financial Crisis of 2008.

Challenging the challengers

Last year ushered in the era of challenger banks, and roboadvisors were quick to jump on the opportunity. Three of the top roboadvisors by assets under management– Wealthfront, Betterment, and Personal Capital– all launched checking tools last year. These accounts help consumers keep all of their cash in a single, unified place and some offer tandem, high-yield savings accounts.

Automation

While many fintechs have promised to automate savings, investing, and billpay, many have been slow to deliver. Recently, however Wealthfront has made strides toward its Self-Driving Money concept. Last month the company unveiled Autopilot, the first product in its self-driving money suite. Autopilot takes clients’ savings and automatically monitors their balances and moves money around on their behalf to maximize their savings and returns.

Looking beyond retirement

While everyone hopes to save for retirement, there are plenty of other events to save for, too. Many roboadvisors have set up their platforms to enable users to save up for relatively smaller savings goals, such as a kitchen renovation, a child’s education, or a wedding.

Built for everyone

While many investment platforms cater to a variety of risk appetites, some have started to cater to new client bases, such as gig workers. Betterment, for example, launched a promotion with Steady, a gig economy workforce platform, to offer its users free financial advisory services for one year.


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A Baker’s Dozen of Our Favorite Russian Fintechs

A Baker’s Dozen of Our Favorite Russian Fintechs

News this week that Russia’s Yandex had agreed to acquire the country’s biggest online bank Tinkoff was a reminder of how vibrant fintech is not just in Europe, or even just in Central and Eastern Europe, but in Russia, as well.

As our Senior Research Analyst Julie Muhn noted in her coverage of the news, “This is a pretty big deal, not necessarily because of the size of the transaction, but because of the players involved. Yandex is essentially the Google of Russia– it is a tech giant in the region. And Tinkoff Bank is the world’s largest digital bank in terms of customers, boasting more than 10 million clients.”

With this in mind, we want to send out a shout-out to the many fintech companies based in Russia that have demonstrated their technologies live on the Finovate stage over the years. Here’s a look at our Russia-based alums going back to our first European conference in 2012.

PayReverse – FinovateAsia 2018. Founded in 2017. Headquartered in Moscow. Offers a white label cashback service.

Ak Bars Digital Technologies – FinovateFall 2018. Founded in 2016. Headquartered in Kazan. Offers a payments via face recognition technology, Face2Pay.

Tinkoff – FinovateFall 2018. Founded in 2006. Headquartered in Moscow. Offers a digital ecosystem of financial and lifestyle products and services.

JuicyScore – FinovateMiddleEast 2018. Founded in 2016. Headquartered in Moscow. Offers a digital risk-management-as-a-service solution for the financial industry.

SMART Valley – FinovateEurope 2018. Founded in 2017. Headquartered in Moscow. Offers a distributed innovation platform that enables key players to collaborate effectively.

Speechpro – FinovateSpring 2017. Founded in 1990. Headquartered in St. Petersburg. Offers a voice biometric technology, VoiceKey.FRAUD for use in contact centers. Finovate Best of Show winner. U.S.-based subsidiary of Russia’s STC Group.

Sberbank – FinovateSpring 2016. Founded in 1841. Headquartered in Moscow. Offers banking and financial services as the core bank of an international financial group. One of the largest banks in Russia and Europe.

C24 – FinovateEurope 2015. Founded in 2013. Headquartered in Moscow. Offers a multi-channel platform that enables users to connect and aggregate their accounts with different banks. Became Paysend.

LifePay – FinovateEurope 2015. Founded in 2012. Headquartered in Moscow. Offers payment services as one of the largest mPOS EMV chip and pin companies in Russia.

My Wishboard – FinovateEurope 2014. Founded in 2013. Headquartered in Moscow. Offers a social crowdfunding platform to help users fund their goals along with the help of friends, family, and subscribers.

SoftWear Finance – FinovateEurope 2014. Founded in 2012. Headquartered in St. Petersburg. Offers a platform that enables banks to provide their customers with the best possible user experience regardless of platform or device.

Yandex.Money – FinovateSpring 2013. Founded in 2002. Headquartered in Moscow and St. Petersburg. Offers a fast, reliable way for online businesses to collect payments for Russians and customers in Russian-speaking countries. The solution, since sold to Sberbank, originally was launched by Yandex, the leading IT company and search engine in Europe.

LifePAD – FinovateAsia 2013. Founded in 2012. Headquartered in Moscow. Offers a “personal online bank manager” in a table, providing customer service 24/7.

Eight Trends at This Year’s FinovateFall Event

Eight Trends at This Year’s FinovateFall Event

The health crisis and economic environment have shaken up the fintech industry. Some of the trends we saw at last year’s event have been placed on the back burner because firms are not only cutting costs but also are enhancing their focus on serving customers in a new way.

So while this year’s FinovateFall trends assessment isn’t a completely new set of ideas, it certainly doesn’t mirror our forecast from the beginning of the year. As you may have guessed, every trend at this year’s conference will be filtered through a COVID-19 lens.

Here is what you can expect to see:

Digital

By the end of 2020, every product and service must be accessible online. A solid digital customer experience has become table stakes. Because of this, at this year’s show, you can expect to hear the term “digital transformation” in every session.

AI

There’s something almost comforting about seeing AI as a top trend once again this year. While much of the world, the economy, and our working environments have changed, AI still brings technological advancements to every sub-sector in fintech. And since most services must take place 100% digitally, companies need every improvement possible to maintain superior customer service.

Remote

Again, since most of our interactions must take place remotely, we have to re-think and re-invent many of the ways we used to do business. Everything from internal communication and collaboration to customer authentication to payments must now incorporate remote-friendly practices.

Fighting fast-tracked financial crime

While security technology was already a hot topic in the pre-COVID environment, it is even more so now. Now that many employees are working from home, hackers have taken advantage of wifi networks with weak security standards. Aggravating the situation, hackers have implemented new phishing attacks that prey on human emotion to gather sensitive information.

Customer experience

Like AI, this is another trend that the industry had on its radar in 2019. It has now, however, been heightened by the onset of the public health crisis. Now that consumers of all ages are accessing products and services remotely, financial services companies have had to not only fast-track digital transformation efforts but also create new initiatives to serve customers that are not digital natives.

Banking-as-a-service

The “as-a-service” trend has been around essentially since the dawn of fintech. However, the offerings are starting to mature now with the onset of open banking; the increased flexibility; and mutual benefits across banks, third parties, and end customers.

Challenger banks

Because challenger banks were born in the digital realm, they were practically made to serve customers during a pandemic. In addition to their digital expertise, many of them offer products and services for consumers facing economic uncertainty. And investors have taken notice, challenger banks have been some of the top recipients of VC funds in 2020.

Communication

Because most people are dealing with the realities of a remote working environment and living situations, communication is extra challenging right now. Along with technologies that enable face-to-face conversations via video, many financial services companies are taking a second look at chatbots, their phone-based customer service, and other channels. In the end, we will not see a single communication channel come out on top as the winning one. Instead, we’ll see multiple winners as different consumer groups find the channel that suits their preferences.


Photo by James Orr on Unsplash