Chimney Joins the Jack Henry Digital Banking Platform

Chimney Joins the Jack Henry Digital Banking Platform
  • Property data innovator Chimney announced a new collaboration with digital banking solutions provider Jack Henry.
  • The collaboration will make Chimney’s product suite available on Jack Henry’s digital banking platform.
  • Chimney won Best of Show at FinovateFall 2023 in New York. Previously known as Signal Intent, the company also won Best of Show at our online FinovateSpring conference in 2021.

A collaboration between property data innovator Chimney and Jack Henry will help financial institutions empower their homeowners with actionable advice about their home value, home equity, borrowing power, and more. That’s because Chimney has made its product suite, including its latest offering Chimney Home, available via Jack Henry’s digital banking platform.

Chimney’s embedded financial tools enable banks and other financial institutions to engage more account holders digitally, generate more deposits, and fund more loans by leveraging intelligent recommendations to guide customers to the products that are most appropriate for them. Chimney Home, the company’s latest product, gives homeowners actionable information about the value of their home, potential borrowing power, and the availability of pre-qualified offers — all embedded within the bank’s digital channels.

“For many years, financial institutions have lacked the resources needed to personalize product recommendations for homeowners,” Chimney Co-Founder and CEO Matthew Covi said. “At the same time, getting approved for a home equity loan is a big feat, sometimes taking months and causing frustrations for many consumers. That’s why we created Chimney Home.”

Among the financial institutions currently using Chimney’s tools via Jack Henry’s digital banking platform is Financial Plus Credit Union. The technology will help the institution better serve members who are homeowners with the data they need to maximize their home’s value and equity. Chimney’s offering also replaces the credit union’s previous, more cumbersome cross-departmental strategy in favor of an omni-channel approach that makes access easier for homeowners and the process more efficient for the credit union’s mortgage services team.

“By combining financial health data and blending it with a homeowner’s property data, we’re empowering financial institutions to make more personalized loan recommendations in the fiercely competitive home equity space and allow account holders to take action on those recommendations right within their digital banking app,” Covi said.

Chimney won Best of Show at FinovateFall 2023 in New York. Previously known as Signal Intent, the company won Best of Show in its debut at our online FinovateSpring conference in 2021. Headquartered in New York, the company announced this spring that it had topped the 30 bank-client milestone.

Jack Henry first demoed its technology on the Finovate stage at FinovateFall 2010. Today, the Monett, Missouri-based company provides banks and credit unions with an ecosystem of modern technology solutions developed internally as well as the ability to integrate with leading fintechs. Founded in 1976, Jack Henry is a publicly traded company on the NASDAQ under the ticker JKHY. The company has a market capitalization of $13 billion.


Photo by Pixabay

Jack Henry Forges Payments Collaboration with Moov

Jack Henry Forges Payments Collaboration with Moov
  • Jack Henry is teaming up with payments platform Moov to offer enhanced payment services to SMEs.
  • The services will include the ability to accept payments with the tap of a phone, automate reconciliations to accounting software systems, and more.
  • The companies will begin beta testing the new payment services by mid-2025.

A newly announced collaboration between Jack Henry and digital payments processor Moov will empower regional and community financial institutions to offer enhanced payment services to their SME customers. These services will give SMEs a range of payment capabilities, from accepting payments with the tap of a phone to receiving same-day funds for payments accepted, to automating reconciliations to accounting software systems.

“This innovation is made possible by our technology modernization strategy to offer community and regional financial institutions cloud-native, API-first services that allow them to differentiate strategically, compete successfully, and meet the evolving needs of their customers,” Jack Henry President and CEO Greg Adelson said. “We are pleased to collaborate with Moov on this unique solution that will provide modern, innovative business payment capabilities to our clients that are seamlessly integrated with deposit and core banking services.”

The Jack Henry/Moov collaboration comes at a time when an increasing number of regional and community banks, as well as credit unions, are seeking ways to better serve their small business customers. A 2024 Jack Henry survey revealed that 78% of its clients expect to grow their small business capabilities over the next two years. Unsurprisingly, almost seven out of 10 respondents highlighted payments as the SME service they are most eager to introduce to their customers.

Smaller financial institutions do have their work cut out for them. According to a 2023 Datos Insights survey, 56% of small businesses do their banking with one of the four largest banks. Only 18% bank at a smaller financial institution. As such, solutions like those from the Jack Henry/Moov collaboration could go a long way toward helping regional and community banks, and credit unions better compete with their larger rivals.

“This solution will provide many benefits to SMBs, including one-click enrollment, automated itemized transaction processing and reconciliation, instant balance transfers from linked accounts to cover same-day transaction needs, and an integrated payment relationship with the financial institution,” Moov CEO and Co-founder Wade Arnold said.

Beta testing of the new payment services is expected to begin by mid-2025.

Cedar Falls, Iowa-based Moov offers a money movement platform that provides a straightforward and scalable way to integrate payments into products. As a payment processor, issuer, registered PayFac, program manager, and technology provider, Moov serves as a one-stop payment solution for businesses with complex money movement needs. Named to The Tech Tribune’s 2024 Best Tech Startups in Iowa roster, Moov was founded in 2018.

Founded in 1976 and headquartered in Monett, Missouri, Jack Henry has been a Finovate alum since its debut at FinovateFall in 2010. Today, the company is a major technology solution provider for banks and credit unions, offering its own internally developed capabilities as well as facilitating integrations with leading fintech innovators.

Jack Henry is a publicly-traded company on the NASDAQ under the ticker JKHY. The firm has a market capitalization of $12 billion.


Photo by Jose Cruz

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

As “Back to School” season begins, we’re looking forward to a surge of fintech news over the next few days and weeks. Finovate’s Fintech Rundown is your one-stop-shop for the latest headlines, announcements, and updates.


Payments

ACI Worldwide partners with Red Hat to make its Enterprise Payments Platform available on any cloud infrastructure.

Bank payment company GoCardless completes its acquisition of Nuapay.

Atlantic Money launches Portals to enable customers to make international money transfers directly from their bank accounts.

Payment service provider Ecommpay adds three Italian Alternative Payment Methods (APMs) to its platform as part of an effort to expand its global presence.

MENA-based payments platform Tarabut acquires U.K.-based account-to-account payments platform Vyne.

Jack Henry announces collaboration with digital payments processor Moov.

Brazilian payment service provider Ume secures $15 million in a round featuring participation from PayPal’s venture arm.

OnlineCheckWriter.com— powered by Zil Money– now allows customers to send checks funded by their credit card or wallet.

Narmi goes live with the FedNow Service in receive mode with Grasshopper Bank.

Paystand expands its payments network into the Canadian market.

Trustly and Newline by Fifth Third partner on U.S. payments. 

Lending

Singapore-based SME lending platform Validus raises $50 million in debt financing from HSBC.

Ant International collaborates with Dock to drive financial inclusion with credit tech solutions.

Embedded finance

ASA announces the integration of five fintechs–PortfolioPilot, Guac, One Goal Finance, Credit Rent Boost, and Column Tax–into its embedded app store, ASA Vault.

Embedded payments specialist Modulr expands its integration with online accounting software provider Xero to add payroll services.

Open banking

Comertbank chooses Salt Edge to comply with Moldova’s open banking legislation.

Wealth management and investing

Legal & General chooses Moneyhub to power its Qualifying Pensions Dashboard Service.

Quilter to acquire NuWealth to enhance its digital capabilities.

Regtech

Kani Payments helps climate-focused fintech Zero streamline its reconciliation and reporting obligations.

Sedric AI raises $18.5 million in Series A round to empower financial institutions with an AI-based compliance platform.

Spring Labs unveils Zanko ComplianceAssist to help financial service firms with compliance.

Small business finance

UNIPaaS and American Express partner to boost B2B card payments for SaaS platforms.

Papaya Global facilitates changing cross-border payroll, helping companies streamline their global payroll processes in every location in just four weeks. 

Real estate

Agora launches Report Builder and Waterfall Automation Tool.


Photo by Oleksandr P

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

Partnerships in digital banking, identity management, and payments lead off the fintech news headlines as July begins in earnest. Be sure to check back all week long for updates and fresh announcements on the latest industry happenings.


Payments

AFFIN Bank turns to ACI Worldwide to modernize payments for businesses in Malaysia.

Dispute management and collections specialist Fintegrate Technology launches new image and data conversion suite, FusionLRS.

E-money institution Outpayce chooses Mambu to launch its multi-currency digital wallet for travel payments.

Cross River Bank teams up with MassPay to broaden access to domestic instant payments.

Yuno forges strategic partnership with BBVA Group digital payments company, Openpay.

Cross-border payments solutions company dLocal announces strategic partnership with Wakanow Group.

Payments infrastructure solution for software companies Payabli secures $20 million in Series A funding.

Instant payments solutions company Zimpler announced a new technical partnership with Swedish payments app, Swish.

Lending

ClearScore secures $4.4 million (£3.4 million) in funding from Fair4All Finance to develop debt consolidation loan technology for the financially vulnerable.

Ireland’s CreditLogic raises $3.8 million (EUR 3.5 million) from Riverside Acceleration Capital (RAC).

Crypto / DeFi / Web3

Crypto payments company Kulipa partners with cryptocurrency wallet provider Argent and Mastercard to launch its new crypto-based payment card.

MoonPay and Mesh ink an exclusive partnership to ease the process of depositing and transferring crypto from exchanges.

Swiss layer-1 blockchain Shardeum partners with Web3 security services platform Immunefi to launch bug bounty program.

Fraud and identity management

Fraud prevention specialist GBG unveils its KYB solution, GBG Detected.

Germany’s IDnow unveils a pair of new e-signature solutions, InstantSign and eID eSign.

NatWest partners with digital identity identity solutions provider OneID.

iDenfy and UAE-based SIMPal forge strategic partnership to enhance security in the telecom industry.

Insurtech

AutoRek partners with JP Morgan Payments to enhance premium processing for insurance companies.

Digital banking

U.K.-based digital bank and BaaS platform Griffin receives B Corp certification.

First Federal Bank of Kansas turns to Jack Henry for its hosted core processing solution.

Financial services company Ethos teams up with Thought Machine to provide Shariah-compliant banking solutions.

Digital banking experience platform Plumery forges strategic partnership with core banking provider Fimple.

South Africa’s Tyme Bank appoints new CEO Karl Westvig.

Capital markets

Enterprise platform for data automation Duco launches its reconciliation capability for unstructured data.

Credit

U.K.-based consumer credit fintech Fairlo secures B Corp certification.

Investing and wealth management

Brokerage-as-a-service platform lemon.markets raises $13 million in funding from CommerzVentures, Heliad, and existing investors.


Photo by Suzy Hazelwood

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

Investment and innovation are defining the wealth management space as the week begins. LA-based wealth management platform Altruist enters the week with $169 million more in capital, courtesy of a Series E round led by Iconiq Growth. Meanwhile, JP Morgan Chase announced that it has deployed generative AI to enhance its thematic investment offering.

Be sure to check back all week long for more fintech news!

Crypto

Revolut launches its stand-alone crypto exchange for professional crypto traders, Revolut X.

MoonPay announces collaboration with PayPal to enable MoonPay users in the U.S. to buy crypto via their PayPal accounts.

Nayms partners with Coinbase to leverage on-chain technology for insurance transactions.

Community banking

New Peoples Bank turns to Jack Henry for its core processing technology and Banno Digital Platform.

Spend management

Expensify, the financial management super app for expenses and corporate cards, unveiled its new travel platform, Expensify Travel.

Insurtech

CoverTree, an insurtech specializing in manufactured home insurance, secures $13 million in Series A funding.

U.K.-based digital life insurance and income protection product company Eleos raises $4 million in seed funding.

Embedded insurance company CoverGenius inks partnership with Adyen.

Payments

Keybank introduces virtual account management powered by Qolo.

Checkout.com launches its Payments-as-a-Service solution, Flow.

WaFd Bank selects Fiserv’s CashFlow CentralSM to expand payment capabilities for small businesses.

NAB and Banked team up to launch Pay by Bank for Australian merchants.

YES BANK and EBANX partner to empower cross-border commerce in India.

Crowded launches international currency transfers for nonprofits, enabled by Visa Direct and Cross River.

Fraud prevention

AML and fraud risk mitigation company Unit21 launches ACH Risk Scores and Action Event Rules.

Investing / Wealth management

Life insurance and wealth management solutions provider iPipeline introduces its first Chief Product Officer Katie Kahl.

Wealth management platform Altruist raises $169 million in Series E funding.

JP Morgan Chase introduces its IndexGPT thematic investing tool.

Pure Financial Advisors generates more than $1 billion in new AUM through its SmartAsset partnership.

Data and analytics

Bank personalization engine company Moneythor appoints Martin Frick as its new Chief Executive Officer.

AI

AI Squared acquires open-source reverseETL technology company Multiwoven.

Lending

Planet Home Lending appoints Paul Walker as Chief Financial Officer.

Libro Credit Union seeks to enhance its lending operations via a transition to nCino’s cloud banking platform.

Communication & Virtual Assistants

How Eltropy’s AI-powered conversations platform helps 3 FIs reduce delinquencies.

Wipro collaborates with Microsoft to launch a suite of generative AI-powered virtual assistants for financial services.

Digital banking

Velmie and Unlimit partner to accelerate European Fintech growth.

FIS launches Atelio to provide the building blocks for BaaS and embedded finance.

Small business

Mercury launches new software to help businesses simplify financial workflows: billpay, accounting automations and employee reimbursement tools.

Basware acquires AP Matching. 

KeyBank launches KeyVAM, a virtual account management solution powered by Qolo for treasury management clients who have complex demand deposit account structures.

Regtech

Global RegTech consolidator Corlytics acquires Deloitte UK’s RegTech platform.

Embedded finance

Issuer-processor Paymentology teams up with Diamond Trust Bank to bring embedded finace solutions to customers in Kenya.

Accelerators and incubators

Ally Financial launches its Ally Innovation Challenge to promote solutions leveraging Responsible AI.


Photo by Towfiqu barbhuiya on Unsplash

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

This week brings May Day, a day to celebrate the halfway point between spring and summer, and in the world of fintech, there are also exciting developments to mark the start of a new month. Check back for real-time updates on how the fintech landscape evolves this week.

Youth Banking

SCE Credit Union partners with Los Angeles County on youth access banking program.

Credit Unions

UniWyo Credit Union taps Jack Henry to help with merger with Reliant Federal Credit Union.

Digital Banking

Core banking platform provider Finxact and SaaS core modernization and transformation solution provider for banks Zafin announced a new collaboration.

Expense Management

Financial management superapp for expenses and corporate cards Expensify unveils its New Expensify platform geared toward the global self-employed market.

Payments

Fintech infrastructure solution for branded customer wallets, Ansa, secures $14 million in Series A funding.

TreviPay unveils new self-financing option and enhanced payment application features for B2B net terms program.

Stripe decouples payments from the rest of its products stack.

Till Financial partners with EF Educational Tours and EF Explore America to facilitate cashless payments for traveling students.

FastSpring and EBANX partner to expand Pix payments for digital products in Brazil.

DailyPay to offer earned wage access to small businesses nationwide.

Airwallex to provide faster international payments for BILL.

Kojo expands fintech offering to modernize the payment process for contractors.

Fortech selects Shift4 technology to streamline payments at alternative-fuel service stations across Europe.

Lending

Xplor Technologies launches new financial solution for small businesses.

Cross River marks $200+ million in commercial real estate loan originations in the first quarter of 2024.

Blend Labs lands $150 million investment.

Fraud Prevention

Anti-fraud and financial crime software company Feedzai introduces new Chief Financial Officer David Larson.

Featurespace joins The Knoble, an alliance of financial service professionals, law enforcement, regulators, and NGOs committed to fighting financial crime.

Quavo Fraud & Disputes releases QFD Version 24.01 to reduce assignment volumes and enhance automation.

FinScan launches AI solution for sanctions screening of financial instruments.

Wealth Management

Swedish investment platform SAVR secures investment from Incore Invest.

Financial digital platform FactSet unveils AI-powered portfolio commentary.

Treasury Management

Finastra teams up with OpenFin to enhance the user experience of Finastra Kondor, Finastra’s bank treasury management system

Business Banking

Baselayer raises $6.5 million in a Seed round to redefine business risk with AI risk engine. 


Photo by Social History Archive on Unsplash

Fintech Rundown: A Rapid Review of Weekly News

Fintech Rundown: A Rapid Review of Weekly News

This week’s Fintech Rundown features partnership and expansion news from a handful of Finovate alums, as well as some interesting fundings in the cryptocurrency and charitable giving space.


Wealth Management

Digital wealth and payments company Mogo expands its relationship with data cloud company Snowflake.

U.K.-based wealth app Chip launches its first Cash ISA.

WiseAlpha unveils new wealth management portal and white-label solution.

Digital Banking

Segura Bank International (SBI), an FI based in Puerto Rico, launches a new digital bank powered by Temenos’ core banking platform.

North Carolina-based Mechanics & Farmers Bank has gone live on the nCino Cloud Banking Platform.

Indian payment solutions provider PayU migrates its credit service LazyPay to Thought Machine’s core banking platform.

10x Banking announces expansion to Africa, starting in South Africa.

Core banking provider Tuum raises $26.8 million (EUR 25 million) in Series B financing.

HSBC U.K. introduces its Cash Pod to expand customer access to cash in areas without bank branches.

Mortgagetech

Phoebus launches its SaaS-based mortgage servicing platform.

Raymond James Bank deploys ICE Mortgage Technology’s Encompass lending solution.

Payments

Atlantic Money secures authorization to bring its money transfer service to the U.S., Canada, and Australia.

Overflow, a fintech that facilitates charitable giving, raises $20 million in new funding.

Worldpay completes its separation from FIS.

Airwallex forges multi-year partnership with McLaren Formula 1 team to support its treasury management and cross-border payout operations.

MENA-based payment orchestration solution provider PayTabs Group partners with Saudi Arabian payment-infrastructure-as-a-service fintech Nearpay.

Lending

Pagaya secures a five-year, $280 million credit facility led by BlackRock, JPMorgan, and others.

Allica Bank completes more than £2 billion in lending to businesses in the U.K.

Challenger banking

LendingClub moves closer to fulfilling the requirements to launch a new bank.

Open banking / Open finance

MX and Jack Henry announce an expanded agreement to enhance data sharing.

Trustly integrates MX data enhancement as part of its Open Banking product suite.

Norway-based open banking company Neonomics teams up with credit management firm Lowell.

Expense management / BFM

The Boston Celtics name Brex as its corporate card and spend management partner.

Expense management platform Fyle forges new integration with American Express.

Cryptocurrencies / DeFi

Oobit, a cryptocurrency payments app based in Singapore, raised $25 million in Series A funding.

Fnality to bring its blockchain-based payment system to the U.S. following its successful launch in the U.K.

Embedded finance

EY announces an alliance with embedded finance platform MoneyLion.

Identity Verification/Management

Entrust confirms that it is negotiating a potential acquisition of ID verification firm Onfido.


Photo by Markus Winkler on Unsplash

Jack Henry Unveils Banno Business to Help Regional FIs Bring Banking Innovations to SMEs

Jack Henry Unveils Banno Business to Help Regional FIs Bring Banking Innovations to SMEs
  • Jack Henry has launched its cloud-native business banking solution, Banno Business.
  • The new solution will help community and regional banks bring modern banking solutions to small and medium-sized businesses.
  • A Finovate alum since 2010, Jack Henry was founded in 1976.

Jack Henry unveiled its cloud-native business banking solution, Banno Business, last week. The new offering enables community and regional financial institutions to bring the innovations of modern banking to SMEs.

“Banno Business centralizes the business banking capabilities and partnerships we’ve created over the years into a single platform,” Jack Henry Managing Director of Digital Solutions Julie Morlan said. “We’ve built our platform to be highly configurable and scalable, enabling banks and credit unions to compete across the business spectrum. With Banno Business, financial institutions can expand and monetize their market share – a $370 billion revenue opportunity – while making a continued impact in their communities.”

Banno Business combines business solutions – such as cash management and commercial lending – with embedded payment capabilities, cash flow tools, reporting, and other features to help business owners better manage their finances. SMEs can also link external accounts to their financial institution via an integration with Finicity (a Mastercard company). Banno Business empowers regional and community financial institutions to leverage their relationships with and knowledge of their local businesses and business owners.

Institutions like High Plains Bank of Colorado are using Banno Business to attract more small and medium-sized businesses as customers, while at the same time helping local businesses improve their finances. The bank’s Chief Experience Officer Brian Otteman praised the ease with which business owners can “manage permissions for their employees, simplify their money movement, and understand their cashflow.” Freedom First Credit Union, a community-based financial institution headquartered in Virginia, is leveraging Banno Business to ingratiate itself to the local business community. “Having a full business solution with the digital user experience that our members know and trust makes for an easy transition to new markets,” Freedom First CU President and CEO Paul Phillips said. “Banno Business positions us to mature existing member relationships and grow net new business; it’s a win for our deposit acquisition strategy and diversifies our portfolio.”

Headquartered in Monett, Missouri, and founded in 1976, Jack Henry made its Finovate debut at Finovate 2010 in New York. The company returned to the Finovate stage four years later at FinovateEurope in London. A leading fintech and solution provider for financial institutions, Jack Henry empowers banks and credit unions to attract commercial accountholders, grow revenues, improve efficiency, and bolster the financial health and banking experience of their customers and members. Jack Henry has approximately 7,500 clients, and more than 10.5 million registered users of its Banno retail platform, which supports the company’s Banno Business offering.

Jack Henry is a publicly traded company on the NASDAQ exchange under the ticker JKHY. The firm has a market capitalization of $12 billion. Last week, Jack Henry announced that CEO and Board Chair David Foss will transition to a new role as Executive Board Chair at the end of June. The company will name current President and Chief Operating Officer Greg Adelson as CEO and President on the first of July.


Photo by Adrien Olichon

Maine’s Machias Savings Bank Partners with Jack Henry to Modernize Tech Stack

Maine’s Machias Savings Bank Partners with Jack Henry to Modernize Tech Stack
  • Maine-based Machias Savings Bank has partnered with Jack Henry to modernize its technology stack.
  • Founded in 1869, Machias Savings Bank has $2.4 billion in assets.
  • Jack Henry has been a Finovate alum since 2010. Newsweek named the company as one of America’s Greatest Workplaces in 2023.

One of the oldest banks in Maine, Machias Savings Bank, has turned to Jack Henry to modernize its technology stack. The financial institution will deploy Jack Henry’s core processing solution to help automate processes and improve efficiency. Machias Savings Bank also will take advantage of business process solutions like Jack Henry’s Enterprise Workflow, as well as access more than 950 API-integrated, third-party fintechs that are a part of Jack Henry’s ecosystem.

“Jack Henry’s innovative mindset positions us well for a technology transformation that will help us stay competitive throughout shifting market and economic conditions,” Machias Savings Bank COO and EVP Peter Greene said. He added that the partnership will help the bank reduce costs while better serving its commercial customers, which have been a special focus for the institution.

“These modernization efforts will help Machias Savings Bank strengthen its connection to a new generation of customers, compete with the big banks, and remain a strong pillar in their community,” Jack Henry SVP and president of Bank Solutions Stacey Zengel added.

A Finovate alum since 2010, Jack Henry serves community and regional financial institutions, providing both internally developed technology solutions as well as integrations with leading fintech innovators. With more than 8,000 clients, the Monett, Missouri-based company offers digital banking, payments, lending, financial crime, and financial health solutions to help banks, credit unions, and other financial services companies innovate faster and compete more effectively against larger rivals in both finance and tech.

Last month, Jack Henry announced its support for the Federal Reserve’s FedNow Service. In June, the company launched its real-time payment fraud feature – Payrailz Fraud Monitor. The technology leverages AI and machine learning to identify and assess multiple fraud indicators to provide actionable scores on each payment transaction. The AI-based offering was made possible by Jack Henry’s acquisition of Payrailz in 2022. In addition to its partnership with Machias Savings Bank, Jack Henry teamed up with Platinum Federal Credit Union in May; First Community Bank, Sunrise Bank, and Today’s Bank in April; and virtual bank Greenpenny in January.

Jack Henry trades on the NASDAQ under the ticker JKHY. The firm has a market capitalization of $12 billion.

Machias Savings Bank was founded in 1869. The institution has $2.4 billion in assets, and 17 branch locations throughout Maine. Larry Baker is president and CEO.


Photo by Blue Arauz

Glia Partners with Jack Henry to Bring Innovations in Digital Customer Service to Banks and Credit Unions

Glia Partners with Jack Henry to Bring Innovations in Digital Customer Service to Banks and Credit Unions
  • Glia and Jack Henry announced a partnership this week that will integrate Glia’s Digital Customer Service into Jack Henry’s Banno digital banking platform.
  • The integration will enable a wider number of banks and credit unions to interact with their customers via digital channels such as voice and video banking.
  • Glia and Jack Henry are both Finovate alums. Jack Henry made its Finovate debut in 2010. Glia has won Best of Show at Finovate conferences six times.

A newly announced partnership between a pair Finovate alums will bring some of the latest innovations in digital customer service to more bank and credit union customers. Digital Customer Service specialist Glia announced this week that its technology is now available via Jack Henry’s Banno Digital Platform.

The integration will give financial institutions using the platform the ability to engage customers across all digital channels – from SMS and chat to voice and video banking. Glia’s acquisition of fellow Finovate alum Finn AI in June adds innovative virtual assistance technology to Glia’s offering – technology that will now be available to banks and credit unions on Jack Henry’s platform. The integration was facilitated by the Banno Digital Toolkit, which uses the same set of APIs upon which the Banno Digital Platform is built.

“Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service,” Glia SVP of Alliances Steve Kaish said. “Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain.”

A six-time Finovate Best of Show winner, Glia most recently demoed its Digital Customer Service technology at FinovateSpring last year. At the conference, Glia showed how its latest innovation automatically connects customer inbound calls to the customer’s associated online browsing sessions to give customer service representatives context when handling the customer query. This helps improve the quality of the session, making it easy for the representative to collaborate online with the caller via features like co-browsing, screensharing, and one- or two-way video. This, according to Kaish, will help “community institutions create competitive advantage” versus their national and international rivals.

Founded in 2012, Glia is headquartered in New York City. Daniel Michaeli is CEO and co-founder.

With more than 9,000 customers in the U.S., Jack Henry offers banks and credit unions an ecosystem of innovative financial services solutions, as well as the ability to integrate with leading fintechs. Headquartered in Monett, Missouri, and founded in 1976, the company made its Finovate debut in 2010 and has since grown into a major technology and payment services company with $1.7 billion in revenue for the fiscal year ended June 30, 2021. Jack Henry is a publicly traded entity on the Nasdaq under the ticker “JKHY,” and has a market capitalization of $13 billion.

A Finovate alum since 2010, Jack Henry & Associates was featured in Computerworld’s “Best Places to Work in IT” list for 2023. This week, the company announced that it was adding automated policy management technology to its Governance, Risk, and Compliance (GRC) Suite. David Foss is President and CEO.


Photo by Yan Krukov

Jack Henry Acquires Payrailz for an Undisclosed Amount

Jack Henry Acquires Payrailz for an Undisclosed Amount
  • Jack Henry Acquired payments-as-a-service startup Payrailz.
  • Jack Henry anticipates the acquisition will enhance its payments-as-a-service strategy and offer its 8,000 clients the ability to enable embedded finance.
  • Financial details were not disclosed.

Core banking provider Jack Henry & Associates has agreed to acquire digital payments startup Payrailz. Financial details of the acquisition, which is expected to close at the end of this month, have not been disclosed.

Jack Henry anticipates the acquisition will support banks and credit unions by enhancing its payments-as-a-service (PaaS) strategy and offering its 8,000 clients the ability to enable embedded finance. Jack Henry currently has a virtual payments hub that consolidates money transfer tools which support numerous payment channels and types. Payrailz’s technology complements this hub by adding consumer and commercial bill pay; real-time person-to-person (P2P), account-to-account (A2A), business-to-customer (B2C) payments; and more.

“We are excited about the opportunity to add these next-generation solutions to our payments capabilities,” said Jack Henry President and COO Greg Adelson. “Our company is engaged in technology modernization that is supporting banks and credit unions with innovative solutions that enable them to respond to business opportunities and challenges, and to improve the financial health of their accountholders. Considering the importance of modern digital and payments strategies to financial institutions, we plan to acquire Payrailz as a strategic addition to our payments ecosystem, which enables our clients to simplify the complexity of payments, modernize their existing payment channels, and remain at the center of their account holders’ payment experiences.”

Payrailz consumer and commercial digital payment solutions help banks compete with third party players with its PaaS offering. The company was founded in 2016 and had since raised $24 million. Earlier this year, Payrailz integrated with Q2’s digital banking platform to enable Q2 clients to provide P2P payment services.

Founded in 1976, Jack Henry most recently presented at FinovateFall 2015 where the company showcased the Banno solution after acquiring Banno in 2014. Among Jack Henry’s other fintech acquisitions are Geezeo, iPay Technologies, and Stackfolio.


Photo by Albin Berlin

Jack Henry Partners with Victor Technologies to Boost Real-Time Payment Capabilities

Jack Henry Partners with Victor Technologies to Boost Real-Time Payment Capabilities
  • Jack Henry & Associates announced a partnership with Victor Technologies.
  • The partnership will help Victor Technologies move forward with its instant payments strategy.
  • Jack Henry & Associates serves more than 8,000 customers in the U.S. via its Jack Henry Banking, Symitar, and ProfitStars brands.

Financial services provider Jack Henry & Associates has partnered with Victor Technologies to help advance its instant payments strategy. A subsidiary of MVB Edge Ventures and part of MVB Bank, Victor Technologies leverages both its integrated risk management technology as well as APIs to enable fintechs to embed financial services. The company has added real-time payments (RTP) capabilities via Jack Henry’s JHA PayCenter, which will enable MVB Bank’s Jack Henry core to send and receive real-time payments.

“Instant payments 24/7/365 is now table stakes and offers a huge competitive advantage for our clients,” Victor Head of Strategy and Operations said. “The features of the RTP network provide payment finality and certainty, which reduces back-office reconciliation because transactions are now settled in real-time. This is especially true for key growth verticals like gaming and crypto where transactions need to be processed at any time regardless of banking hours. The addition of real-time payments gives end-users quicker access to their money.”

MVB Bank is the first Jack Henry client to go live using the company’s RTP Send functionality, and the bank intends to offer RTP Request for Payment services, as well. The ability to offer both solutions will make it easier for Victor Technologies to provide its customers with the kind of faster payment needs their businesses require.

A Finovate alum since 2010, Jack Henry & Associates serves 8,000 clients around the country via its three signature brands: Jack Henry Banking, Symitar, and ProfitStars. The company leverages these brands to deliver innovative solutions to community and regional banks, credit unions, as well as corporate entities and large-scale financial institutions. Founded in 1976 and headquartered in Monett, Missouri, Jack Henry & Associates’ partnership announcement with Victor Technologies comes just one month after Jack Henry announced that more than 250 financial institutions have taken advantage of its JHA PayCenter – and its connections to both The Clearing House RTP network and the Zelle Network – to execute their faster payment strategies.

“We strategically built JHA PayCenter to support the diverse faster payments strategies of Jack Henry clients, financial institutions using third-party core and digital platforms, as well as other fintechs,” Jack Henry & Associates VP of Payment Solutions Tede Forman said. “The payments hub virtually eliminates the inherent technology and staffing challenges experienced by financial institutions that elect to build and maintain direct connections to one or multiple faster payments networks.”


Photo by Fabrizio Verrecchia